Top 10 Customers.ai Alternatives & Competitors

Top 10 Alternatives to Customers.ai Recently Reviewed By G2 Community

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Drift
By Salesloft
4.4/5
(1,256)
Product Description
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.
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Reviewers say compared to Customers.ai, Drift is:
More expensive
Slower to reach roi
Categories in common with Customers.ai:
Conversational Marketing
Chatbots
Live Chat

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,769)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Customers.ai, Fin by Intercom is:
Slower to reach roi
More expensive
Categories in common with Customers.ai:
Conversational Marketing
Chatbots
Live Chat

Tidio
By Tidio
4.6/5
(1,879)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to Customers.ai, Tidio is:
More expensive
Slower to reach roi
Categories in common with Customers.ai:
Conversational Marketing
Chatbots
Live Chat
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Qualified
By Qualified.com
4.9/5
(1,426)
Product Description
Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.
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Reviewers say compared to Customers.ai, Qualified is:
More expensive
Easier to do business with
Better at support
Categories in common with Customers.ai:
Conversational Marketing
Chatbots
Live Chat

FreshChat
By Freshworks
4.4/5
(491)
Product Description
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
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Reviewers say compared to Customers.ai, FreshChat is:
Slower to reach roi
More expensive
Categories in common with Customers.ai:
Conversational Marketing
Chatbots
Live Chat

ActiveCampaign
By ActiveCampaign
4.5/5
(14,583)
Product Description
ActiveCampaign offers effortless email and marketing automation. Grow your business with AI-powered automations that suggest, personalize, and validate your marketing campaigns. With hundreds of automation triggers and actions, conditional routing, and an AI-powered drag-and-drop builder, you can create deeper automations than the competition, faster.
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Reviewers say compared to Customers.ai, ActiveCampaign is:
Slower to reach roi
More expensive
Categories in common with Customers.ai:
Sales Engagement
Conversational Marketing
Live Chat

HubSpot Marketing Hub
By HubSpot
4.4/5
(14,492)
Product Description
Marketing automation software to help you attract the right audience, convert more visitors into customers, and run complete inbound marketing campaigns at scale — all on one powerful, easy-to-use CRM platform.
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Reviewers say compared to Customers.ai, HubSpot Marketing Hub is:
Slower to reach roi
More expensive
Categories in common with Customers.ai:
Conversational Marketing

Landbot
By Landbot.io
4.7/5
(334)
Product Description
Turn a Landing Page into a Conversational Experience. Add a conversation to your website.
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Reviewers say compared to Customers.ai, Landbot is:
Slower to reach roi
More expensive
Categories in common with Customers.ai:
Conversational Marketing
Chatbots
Lead Capture

Zendesk for Customer Service
By Zendesk
4.3/5
(6,698)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Customers.ai, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Categories in common with Customers.ai:
Chatbots
Live Chat

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