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Marchex Reviews & Product Details

Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across business functions to optimize customer acquisitions and experiences, transforming conversations into valuable business outcomes. Marchex provides AI-powered conversation intelligence solutions for market-leading companies in leading B2B2C vertical markets, including many of the world’s most innovative and successful brands.

Seller

Marchex

Languages Supported

English

Product Description

Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. Our actionable intelligence strengthens the connection between companies and their customers to help brands maximize their marketing investments and acquire the best customers.

Overview by

Jana Baker

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

7 months

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Top-Rated Alternatives

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Marchex Media

Marchex Demo - Accurately Attribute Calls, Form Fills, and Texts

Know which marketing efformakes campaign creation and management quick and easy Easily integrate with Google Analytics, Adobe Analytics, or your CRM to track sales and map the customer journey.

Marchex Demo - Increase Your Return on Ad Spend

Understand call outcomes using Conversation Intelligence.

Marchex Demo - Get Credit For Marketing-Driven Sales

Prove the value of your marketing efforts.

Empower Sales to receive real-time alerts when a caller showing high purchase intent doesn’t buy. *Available as an add-on product.

Marchex Reviews (183)

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Ethan G.

Project Manager

Small-Business (50 or fewer emp.)

10/24/2022

"Great platform and great help!"

4.5/5

What do you like best about Marchex?

Marchex has a very intuitive platform that i's easy to customize to my preferences. I've never had an issue that I couldn't easily figure out or that a customer service couldn't help me out with.

Customer service is always prompt to respond and to help me find an answer to any questions I have! Review collected by and hosted on G2.com.

What do you dislike about Marchex?

Sometimes the call DNA doesn't work for a call or two, and we have been unable to recover the call data. This issue has usually been fixed pretty quickly, but it has happened a few times and we were unable to process the call. Review collected by and hosted on G2.com.

Response from Morgan Lalikos of Marchex

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Dear Ethan,

Thank you for providing us with feedback. We’re happy to hear that the product was a success with your team, and we appreciate your business.

Best,

Morgan Lalikos

Tammy W.

National, CMS and Correspondence Specialist

Mid-Market (51-1000 emp.)

10/24/2022

"Marchex provides everything we need for our call measurement clients."

4.5/5

What do you like best about Marchex?

We like the ability to quantify call volume, call length, and quality of calls. We are able to use call recording to verify the validity of the calls, if needed. Our customers can use API with Marchex, if they are needing integrated information for reporting. We are able to customize fields for our own reporting and billing purposes. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

Earlier on, there were struggles with discrepancies as far as our month-end reports. The customer service there, although very professional, would sometimes be lacking in knowledge; however, they would let me know they would contact the technical team and find a resolution for us. Review collected by and hosted on G2.com.

Response from Morgan Lalikos of Marchex

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Dear Tammy,

Thank you for taking the time to submit a review for us. We’re glad to hear that the product was a success with your team, and we appreciate your business.

Sincerely,

Morgan Lalikos

Kelly B.

Chevrolet Business Development Manager

Mid-Market (51-1000 emp.)

2/1/2023

"First Class Customer Support - Very Responsive!"

5/5

What do you like best about Marchex?

Jaclyn Coleman goes out of her way to help! Review collected by and hosted on G2.com.

What do you dislike about Marchex?

I would like to see the failed calls and Lead call success rate linked up with the Dealer's CRM or Drive Growth by Sales Consultant. Then put it on a spreadsheet by dealer, district and zone Review collected by and hosted on G2.com.

Response from Morgan Lalikos of Marchex

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Thank you for the kind words, Kelly! We're glad you had a positive experience with our team, and we appreciate your business.

John B.

Mid-Market (51-1000 emp.)

2/22/2023

"John Brady Reviw"

5/5

What do you like best about Marchex?

Great customer service

The team always provides important insight Review collected by and hosted on G2.com.

What do you dislike about Marchex?

Nothing. The entire Marchex Team is very helpful Review collected by and hosted on G2.com.

Response from Morgan Lalikos of Marchex

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Hi John,

Thank you for taking the time to leave us a review! We're glad you had a great experience with our team, and we appreciate your business.

Rebecca M.

Operating Partner

Small-Business (50 or fewer emp.)

3/23/2022

"Over Complicated, Unreliable, and Lack of Knowledgeable Support Staff"

0/5

What do you like best about Marchex?

How you can set hand pick mulitple numbers on a website to swap with a webpool. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

Pretty much everything. The call grading is terrible, the system is unreliable and experiences outtages regularly. We lost clients BECAUSE of Marchex. Sending duplicate events into Analytics and bulk uploading hundereds of events after an outtage. The support team doesn't know how to fix anything. Our onboarding was doen COMPLETELY wrong and it took a YEAR to correct and rebuild. The system still does not work as promised and we are leaving. The keyword attribution never worked and the reporting is basic. The system is not user friendly. I like the customization that you can get with web pool set ups, but this program is for experts, not intermediate or beginer call trackng users. Review collected by and hosted on G2.com.

What problems is Marchex solving and how is that benefiting you?

We had to solve their problems for them. They didn't even realize how their data was duplicating and dumping into Analytics WE had to tell them, identify it and figure it out for them. WE also had to figure out the problems with how THEY set up our account from the begining. The only problems we're "solving" are the ones created by this terrible program. Review collected by and hosted on G2.com.

Response from Jana Baker of Marchex

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Rebecca,

I am sorry to hear about your experience. We strive to provide every customer with a seamless onboarding experience and we take customer feedback seriously when we fall short. I have reached out to your sales and support team, and they are attempting to contact you. If you prefer, you can contact me directly at connect@marchex.com, so we can make this right.

Sincerely,

Jana Baker

Marketing Director, Marchex

Deborah M.

Senior Video Consultant

Small-Business (50 or fewer emp.)

10/20/2022

"Efficient and easy to read call tracking records"

5/5

What do you like best about Marchex?

The ease of working with their call tracking system. I have used others and they were difficult to track calls, Review collected by and hosted on G2.com.

What do you dislike about Marchex?

To be honest, I truly cannot think of anything, That is why I chose Marchex over the others I had used previously Review collected by and hosted on G2.com.

Response from Morgan Lalikos of Marchex

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Dear Deborah,

Thank you for providing us with feedback. We’re glad to hear that the product was such a success for you, and we appreciate your business.

Best,

Morgan Lalikos

Cynthia A.

Media Manager

Mid-Market (51-1000 emp.)

10/24/2022

"Excellent reporting and customer service"

5/5

What do you like best about Marchex?

Excellent reporting and easy access online. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

After having worked with them for many years I do not have any complaints. There is no downside. Review collected by and hosted on G2.com.

Response from Morgan Lalikos of Marchex

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Dear Cynthia,

Thank you for the positive feedback! We’re glad to hear that the product was such a success with your team, and we appreciate your business.

Sincerely,

Morgan Lalikos

ashley c.

Practice Manager

Small-Business (50 or fewer emp.)

10/24/2022

"Review of MarchEX"

5/5

What do you like best about Marchex?

Simplicity of the whole process start to finish Review collected by and hosted on G2.com.

What do you dislike about Marchex?

nothing, everything was super user-friendly and i feel confident to use after one onboarding call Review collected by and hosted on G2.com.

Response from Morgan Lalikos of Marchex

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Dear Ashley

Thank you for the positive feedback! We’re excited to hear that our product was such a success for you, and we appreciate your business.

Best,

Morgan Lalikos

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

10/25/2022

"We have had always had our questions or concerns taken care of, always good to work with."

5/5

What do you like best about Marchex?

It helps our customers to know that the program is working to be able to see their results Review collected by and hosted on G2.com.

What do you dislike about Marchex?

We have not had any downside which is why we have stayed with Marchex for so long. I do know that sometimes your customer service is not as helpful as the tech team. Review collected by and hosted on G2.com.

Response from Morgan Lalikos of Marchex

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Thank you for such positive feedback! We're glad that your team had a great experience with our product, and we appreciate your business.

Sincerely,

Morgan Lalikos

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

10/21/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Marchex has handled all of our call tracking needs perfectly."

5/5

What do you like best about Marchex?

I appreciate how friendly and helpful the staff has been over the many years. Whenever we have had a question or needed support they have jumped right into getting a resolution. Review collected by and hosted on G2.com.

What do you dislike about Marchex?

I don't really have anything to say about why I dislike Marchex. Review collected by and hosted on G2.com.

Response from Morgan Lalikos of Marchex

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Thank you for the positive feedback! We’re happy to hear that the product was a success with your team, and we appreciate your business.

Sincerely,

Morgan Lalikos