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Compare Backbase The Engagement Banking Platform and Lumin Digital 
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At a Glance
Market Segments
Mid-Market (37.5% of reviews)
Mid-Market (95.5% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
Contact Us
Backbase The Engagement Banking Platform
Star Rating
(10)4.3 out of 5
Market Segments
Mid-Market (37.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Backbase The Engagement Banking PlatformLumin Digital
Star Rating
(22)4.8 out of 5
Market Segments
Mid-Market (95.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Backbase excels in its mobility features, with a score of 9.2, allowing for seamless banking experiences on mobile devices, while Lumin Digital also offers strong mobility but does not highlight it as a standout feature.
- Reviewers mention that Lumin Digital shines in ease of use, scoring 9.4 compared to Backbase's 7.5, indicating that users find Lumin's interface more intuitive and user-friendly.
- G2 users highlight that Lumin Digital's quality of support is exceptional, with a score of 9.4, while Backbase's support quality is rated lower at 7.5, suggesting that users may face challenges in getting timely assistance with Backbase.
- Users on G2 report that Lumin Digital has a superior cloud-based infrastructure, scoring 8.8, which enhances its performance and reliability, whereas Backbase's score of 6.7 indicates potential limitations in this area.
- Reviewers say that Backbase offers robust onboarding flow management features, which are crucial for user engagement, but Lumin Digital's overall onboarding experience is rated slightly better, reflecting a more streamlined process.
- Users mention that Lumin Digital's self-service banking capabilities are highly rated at 9.2, making it easier for customers to manage their accounts independently, while Backbase's score of 8.7 suggests it may not be as effective in this regard.
Pricing
Entry-Level Pricing
Backbase The Engagement Banking Platform
No pricing availableLumin Digital
Retail Banking
Contact Us
Increase revenue, grow product adoption, and engage users like never before with our modern, digital-first retail banking app.
- User customizable central dashboard
- Transaction, balance, transfer, and fraud alerts
- Account reports
Free Trial
Backbase The Engagement Banking Platform
No trial information availableLumin Digital
No trial information availableRatings
Meets Requirements
7.8
6
9.2
18
Ease of Use
7.5
6
9.4
22
Ease of Setup
8.3
6
8.7
21
Ease of Admin
7.7
5
9.3
19
Quality of Support
7.5
6
9.3
19
Has the product been a good partner in doing business?
8.3
5
9.6
20
Product Direction (% positive)
10.0
6
10.0
22
Features by Category
Operations
8.0
5
9.0
18
7.7
5
9.3
18
7.0
5
9.3
18
Infrastructure
Not enough data
8.5
18
6.7
5
8.7
18
8.7
5
9.2
18
Data
7.3
5
Feature Not Available
7.0
5
8.2
17
Agentic AI - Digital Banking Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
9.3
17
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
8.5
17
Platform Interoperability
Not enough data
8.5
16
Not enough data
8.4
16
Agentic AI - Mobile Banking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Automation
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Customer Onboarding
Not enough data
Not enough data
Agentic AI - Loan Origination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Backbase The Engagement Banking Platform and Lumin Digital are categorized as Digital Customer Onboarding and Digital Banking Platforms
Unique Categories
Backbase The Engagement Banking Platform is categorized as Loan Origination
Lumin Digital is categorized as Mobile Banking
Reviews
Reviewers' Company Size
Backbase The Engagement Banking Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lumin Digital
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.0%
Banking
25.0%
Insurance
12.5%
Food & Beverages
12.5%
Financial Services
12.5%
Other
12.5%
Financial Services
45.5%
Banking
45.5%
Program Development
4.5%
Accounting
4.5%
‐
Other
0.0%
Discussions
Backbase The Engagement Banking Platform has no discussions with answers
Lumin Digital has no discussions with answers
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