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Paymentus Reviews (2)

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Paymentus Reviews (2)

1.8
2 reviews
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Brandon G.
BG
Information Services Supervisor
Mid-Market (51-1000 emp.)
"Paymentus"
What do you like best about Paymentus?

When they receive the correct data from our billing software everything works very seamlessly from the mobile app to the online customer portal. Review collected by and hosted on G2.com.

What do you dislike about Paymentus?

The technical support staff works hours that are not normal, normally when we submit tickets that require expertise to resolve we won't receive a response until well after business hours end. Review collected by and hosted on G2.com.

Verified User in Government Administration
UG
Mid-Market (51-1000 emp.)
"Never works, 24/7 hotline that cant help"
What do you like best about Paymentus?

That I can see my countries bill and get reminders about them. Review collected by and hosted on G2.com.

What do you dislike about Paymentus?

Where to start, there is so much to hat here. Lets start with the password process. I only use the site twice a year, and although I am pretty sure that LastPass manages my password it never works. Which then sends you to password reset and security questions, which again fails because I must have for gotten the most basic facts about my life. Then you call the hotline in a country where english doesn't seem to be the first language, with static in the background, and they can't do password reset on weekends.

On top of that there a hefty surcharge on everything you pay... so, yeah, forget about it.

(The solution to the login problem is to use a user-id, while the field clearly states enter your email) Review collected by and hosted on G2.com.

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