# Paymentus Reviews
**Vendor:** Paymentus  
**Category:** [Payment Processing Software](https://www.g2.com/categories/payment-processing)  
**Average Rating:** 1.8/5.0  
**Total Reviews:** 2
## About Paymentus
Paymentus® (NYSE: PAY) is the leading provider of real-time, cloud-based billing, payment, and customer engagement solutions. Trusted by more than 2,500 clients across North America—including Fortune 500 companies, municipalities, healthcare providers, insurers, and financial institutions—Paymentus delivers secure, innovative, and effortless customer experiences that redefine how money moves in and out of households and businesses.




## Paymentus Reviews
  ### 1. Paymentus

**Rating:** 3.5/5.0 stars

**Reviewed by:** Brandon G. | Information Services Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 30, 2021

**What do you like best about Paymentus?**

When they receive the correct data from our billing software everything works very seamlessly from the mobile app to the online customer portal.

**What do you dislike about Paymentus?**

The technical support staff works hours that are not normal, normally when we submit tickets that require expertise to resolve we won't receive a response until well after business hours end.

**What problems is Paymentus solving and how is that benefiting you?**

It does give our customers the ability to setup autopay with notifications without any technical knowledge and the mobile app is updated regularly.

  ### 2. Never works, 24/7 hotline that cant help

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2019

**What do you like best about Paymentus?**

That I can see my countries bill and get reminders about them.

**What do you dislike about Paymentus?**

Where to start, there is so much to hat here. Lets start with the password process. I only use the site twice a year, and although I am pretty sure that LastPass manages my password it never works. Which then sends you to password reset and security questions, which again fails because I must have for gotten the most basic facts about my life. Then you call the hotline in a country where english doesn't seem to be the first language, with static in the background, and they can't do password reset on weekends.

On top of that there a hefty surcharge on everything you pay... so, yeah, forget about it.

(The solution to the login problem is to use a user-id, while the field clearly states enter your email)

**What problems is Paymentus solving and how is that benefiting you?**

I'm trying to simplify my bill payments, but there are no positive benefits for me.


## Paymentus Discussions
  - [What is Paymentus used for?](https://www.g2.com/discussions/what-is-paymentus-used-for)

- [View Paymentus pricing details and edition comparison](https://www.g2.com/products/paymentus/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+13%3A36%3A19+-0500&secure%5Bsession_id%5D=2dbef6e5-6474-4d17-85fc-478e12a07c4c&secure%5Btoken%5D=ab5caa5abf44cc78e347944c3c9a97119faa6714717e8860fd80d92322b907c9&format=llm_user)

## Paymentus Features
**Payment Processing**
- Encryption
- Credit Card Processing
- Mobile Payments
- Digital Wallet Integration

**Administration**
- Reporting & Analytics
- E-commerce Integration
- Processing Fees
- POS Integration
- Omnichannel
- Levels 1 & 2
- Level 3

**Payment Options**
- Multi-Currency
- Online payment portal

**Security**
- POS Verification

**Platform**
- Accounting integration
- E-commerce Integration

## Top Paymentus Alternatives
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