LiveAgent Reviews & Product Details

LiveAgent facilitated communication between all departments involved in customer service. I appreciated how it streamlined real-time request receipt and immediate responses. LiveAgent provided a single dashboard that displayed everything, significantly reducing response times. It's great that LiveAgent is constantly updated with new features that enhance service efficiency. I appreciated LiveAgent's efficiency in storing and readily accessible data related to all tickets and chats. The mobile app is excellent and consistently effective, simplifying the handling of any number of tickets and seamlessly navigating between conversations. Review collected by and hosted on G2.com.

No downsides, no complications with LiveAgent. The reports are excellent and consistently error-free. Review collected by and hosted on G2.com.

Ease of use of the plaform. Ability to segment data based and add tags as needed. Review collected by and hosted on G2.com.

UX is a bit disappointing and not up to industry standard. Also the tool is a jack of all trades, but master of none in our experience. Review collected by and hosted on G2.com.

I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A major advantage of LiveAgent was its multi-site live chat system, which enabled us to seamlessly manage customer inquiries across multiple websites from the same hub. With LiveAgent, we consistently delivered a positive customer experience. Review collected by and hosted on G2.com.

LiveAgent's drawbacks were minimal. I appreciated how it delivered real-time notifications for chat requests and messages. It was great that using the web browser didn't negatively impact the mobile app. I also appreciated that LiveAgent's functional limitations were reasonable for a paid service. Review collected by and hosted on G2.com.

It simplifies communication with our employees, who in our case are scattered across the state. It also gives us a broader view of common issues and helps us track them more effectively until they’re fully resolved. Both the ticketing software and the knowledgebase have been big leaps forward for us.

Customer support is also great and timely. I feel confident that bugs and hiccups will be addressed—if not immediately, then within the foreseeable future. Review collected by and hosted on G2.com.

The forms system could be more robust—for example, by offering some math-based automation under the hood. A few other features also haven’t quite met our needs, like being able to automatically create a new ticket in another department when a user submits a ticket. These are edge cases for us, though. Review collected by and hosted on G2.com.

What I like most about LiveAgent is its ease of use. The ability to categorize tickets by support department or project made it easy to quickly identify and route tasks to the appropriate party. LiveAgent's efficient and user-friendly ticketing system is fantastic, helping us organize and respond to all customer inquiries and issues in record time. I appreciate the multiple support channels it provides, which consolidate all communication channels in one place. Review collected by and hosted on G2.com.

What I don't like about LiveAgent is that its control panel interface is somewhat basic, and it would be better if the customization options were more flexible. I also dislike the slow page loading times during periods of high traffic. Review collected by and hosted on G2.com.

I like the ease of use and navigation. The entire application is very clear and easy to use. I use it for tickets opened via email. Review collected by and hosted on G2.com.

I would improve data extraction from reports, for example it is not possible to extract the companies associated with the tickets Review collected by and hosted on G2.com.

It is a comprehensive platform for communication with the capacity to monitor, control and implement corrective measures. It have all communication from emails to calls. Its capability to monitor with the dashboard is effective. The integration of various communicating platform as well as other platforms makes it more robust in nature. I love its ability to store emails unlimited and the capability to search important emails is productive. The availability of analytics also assist in identifying performance appraisal to an extent. The automation of messages allows teams to focus on more important task while handling only the task which are different from all other assigned task for automation. The AI feature assist a lot in improving its responses. Review collected by and hosted on G2.com.

This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using this platform. I also wish that more number of AI providers are available as for now i have seen only two AI providers of open AI and Flow hunt. This limits the applicability. When integrating with various other platforms there is always a chance of the actual usage and application overshooting the budget. Review collected by and hosted on G2.com.

LiveAgent continues to maintain its amazing performance. I absolutely love the dashboard, which continually displays incoming tickets in real time. LiveAgent continues to improve our ability to efficiently serve customers across all channels from a single, uninterrupted center. Review collected by and hosted on G2.com.

Everything I can think of in terms of improvements, LiveAgent is ahead of the curve and adds to it brilliantly. It's great that they've improved notifications, making them always real-time. Review collected by and hosted on G2.com.

The overall process of going from setting up my account to having the ability to take calls and create tickets was why I stuck with live agent. There were not an unreasonable amount of layers that needed to be worked through to get a functional platform in place. I have also been very pleased with the customer support via chat. Review collected by and hosted on G2.com.

I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have also found that the apps have not been updated with the later versions of Android OS so some of our devices can't even use the mobile apps. Review collected by and hosted on G2.com.