LeadSquared Sales CRM Reviews & Product Details

Since 2019, I have been working with Leadsquared CRM at two different companies, and my experience continues through to 2025. My introduction to Leadsquared was at Unacademy, where I first learned to navigate and utilize the platform. Later, at PagarBook, I took on the responsibility of building and configuring the entire Leadsquared system from scratch. In my current role, I manage every aspect of Leadsquared, from daily operations to system creation and ongoing maintenance. It's notable that PagarBook is among the few organizations where the Leadsquared implementation was handled entirely in-house. I find Leadsquared to be a highly user-friendly solution, making it ideal for both sales and support teams. Its transparent and efficient workflow, from initial setup to full execution, leads me to consider it one of the top choices available. There customer support are quick and efficient and one of the best in the business. Review collected by and hosted on G2.com.

A couple of features would improve this CRM. They are currently working on it after my feedback. Review collected by and hosted on G2.com.

It is an easy-to-use interface with a customised workflow, including lead capturing, tracking with lead distribution automations. Also, it is easy to integrate the third parties marketing tools such as Facebook, Google Ads, WhatsApp, etc. The mobile App is also very user-friendly for the sales operations to maintain the lead activity. Review collected by and hosted on G2.com.

This CRM sometimes feels a bit slow when we are trying to fix some advanced automations, as well as sometimes facing server down problems, i.e. 501 error. Also, the major problem is that the customer support, especially dedicated POC members, can improve their response time to resolve the clients' queries. Review collected by and hosted on G2.com.

I find LeadSquared Sales CRM beneficial because it greatly facilitates information sharing and the generation of insights, particularly after creating master files. This efficiency in processing and sharing data with clients has been invaluable. Furthermore, the tool’s capability to connect with other systems, such as the MYO and other dialers, significantly enhances the dialing process, allowing seamless interaction with customers and streamlining sales operations. I really appreciate the tool's ability to download tagging dumps, enabling me to check customer interactions and effectively classify sales and non-sales business based on tagging. This feature helps in organizing vast amounts of data into meaningful insights, which are crucial for sales strategy formulation. Overall, these functionalities promote a more organized workflow, ensuring that everything I need is at my fingertips. Review collected by and hosted on G2.com.

I find the report customization challenging as it was initially difficult to tailor the data to our needs. There is a significant missing element in the CRM reports, specifically the inability to view all interactions with a customer. This means that if a customer connects multiple times, the report only shows the interaction from the last call. This lack of complete interaction history limits the ability to track attempts made for customer conversion or denial. Review collected by and hosted on G2.com.

The best thing about LeadSquared is how easy it makes it to manage and follow up with leads. You can set it up so that it automatically sends emails, assigns leads to team members, and reminds you to follow up — all without having to do everything manually. This saves us a lot of time and helps us reach out to customers faster.

It’s also really easy to use. Even if someone is new, they can learn how to use it quickly. One feature I really like is that it shows what each customer is doing — like if they opened an email or visited our website — so our sales team knows who to focus on.

Another good thing is that it works well with other tools we already use, like email and WhatsApp, so everything stays connected. Easily Implement. Good Customer Support. Daily Using. Review collected by and hosted on G2.com.

Sometimes, the system runs a bit slow, especially when there’s a lot of information to load. It can be a little frustrating when you're in a hurry.

Also, there are many features, which is great, but it can be confusing at first. You might need someone to explain how to use everything properly.

The mobile app is helpful, but it doesn’t have all the options that the computer version has. So if you’re working from your phone, you might feel a bit limited. Review collected by and hosted on G2.com.

LeadSquared Sales CRM stands out for its simplicity and customization. The platform is incredibly user-friendly, making it easy for new users to onboard quickly. One of the best features is the smart automation workflows — they save a lot of time and help ensure follow-ups never fall through the cracks. The lead capture from various channels (website, email, phone, campaigns) is seamless, and tracking lead stages is visually effective. Additionally, the mobile app is highly responsive and helps our field team stay updated in real-time. Review collected by and hosted on G2.com.

While the platform is quite robust, the reporting module could use some improvement. Custom report creation can be a bit tricky and time-consuming, especially when trying to filter or group data across multiple parameters. Some integrations (like third-party calling solutions) require technical support, which may slow down implementation. Also, real-time syncing occasionally lags in high-volume data uploads, which could affect large-scale campaigns. Review collected by and hosted on G2.com.

Customised Workflow, Easy to use, Easily integrates with other software using UDC, lead distribution. Review collected by and hosted on G2.com.

If the automation is bigger, then it takes time to open the automation to edit it. Speed issue, sometimes it is very slow. Reports limitations and the maximum time it is showing a timeout error. Review collected by and hosted on G2.com.

LeadSquared automatically classified and scored leads based on their likelihood to convert and routed high-priority leads to the most experienced agents.

The platform sent instant autoresponder emails and allowed agents to follow up quickly through integrated mobile apps. Review collected by and hosted on G2.com.

delays in implementation and slow responses or insufficient help from customer support, especially after the sale is completed. Some experienced frequent changes in support representatives or developers during onboarding, leading to confusion and extended setup times Review collected by and hosted on G2.com.

Lead Squared CRM is an excellent platform for managing leads, automating workflows, and boosting sales productivity. Its intuitive interface, fast performance, and powerful tracking features make daily operations seamless. The support team is responsive and helpful. Overall, it’s a reliable and efficient CRM for growing businesses. Review collected by and hosted on G2.com.

Sometimes it works very slowly. And it have glitches. Review collected by and hosted on G2.com.

The user interface and overall feel of both the app and the web version are good. Review collected by and hosted on G2.com.

At times, the app or site can become laggy and takes a bit longer to load, but aside from that, everything else works well. Review collected by and hosted on G2.com.

Its the best CRM software with user friendly options Review collected by and hosted on G2.com.

Old version is better than the new as it has most of the facilities in a user friendly manner Review collected by and hosted on G2.com.