# Freshsales vs LeadSquared Sales CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshsales excels in its user-friendly interface, making it easy for sales teams to create and manage sales funnels. Users appreciate the ability to categorize leads into different statuses, such as cold, hot, and warm, which enhances lead management efficiency.
- **Users say** that LeadSquared Sales CRM offers a straightforward experience, particularly for those who may not be very tech-savvy. The ability to easily undo updates is highlighted as a handy feature, contributing to a smoother user experience.
- **Reviewers mention** that Freshsales provides robust automation capabilities, which simplify lead management and save time. Users have noted that the platform automates follow-ups and offers a clear view of the sales pipeline, making daily tasks more manageable.
- **According to verified reviews** , LeadSquared Sales CRM stands out for its centralized lead management and smart lead routing features. Users find these tools beneficial for maintaining client trust through effective reporting and proof of work done.
- **G2 reviewers highlight** that both Freshsales and LeadSquared Sales CRM have received equal star ratings, but Freshsales has a significantly higher number of reviews, indicating a broader user base and potentially more reliable feedback on its performance.
- **Users report** that while Freshsales is favored for its customization options and ease of organization, LeadSquared Sales CRM is praised for its effective lead status options, which help users efficiently separate and manage leads based on their engagement level.



| | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,236 | 302 | 
| **Largest Market Segment** | Small-Business (67.8% of reviews) | Mid-Market (55.1% of reviews) | 
| **Entry Level Price** | Starting at $9.00 1 User Per Month | $50.00 1 user/month Per Year | 

---
## Top Pros & Cons

### Freshsales

Pros:
- Ease of Use (103 reviews)
- Features (70 reviews)

Cons:
- Missing Features (47 reviews)
- Limited Features (32 reviews)

### LeadSquared Sales CRM

Pros:
- Lead Management (34 reviews)
- Ease of Use (27 reviews)

Cons:
- Slow Loading (12 reviews)
- Learning Curve (10 reviews)

---
## Ratings Comparison
| Rating | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
  | **Meets Requirements** | 8.7 (1048 reviews) | 8.8 (243 reviews) | 
  | **Ease of Use** | 9.0 (1062 reviews) | 8.9 (244 reviews) | 
  | **Ease of Setup** | 8.7 (568 reviews) | 8.7 (124 reviews) | 
  | **Ease of Admin** | 8.9 (536 reviews) | 8.7 (73 reviews) | 
  | **Quality of Support** | 8.8 (1017 reviews) | 8.8 (241 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (530 reviews) | 9.1 (73 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1041 reviews) | 9.2 (233 reviews) | 

---
## Pricing

### Freshsales

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $9.00 1 User Per Month

Description: Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels	

Key Features:
- Web Forms	
- SMS & WhatsApp	
- Basic Workflows

[Browse all 3 editions](https://www.g2.com/products/freshsales/pricing)

#### Free Trial

Yes

### LeadSquared Sales CRM

#### Entry-Level Pricing

Plan: PRO 

Price: $50.00 1 user/month Per Year

Description: 15 day risk free trial, no credit card required

Key Features:
- 100,000 Contacts 
- All in Lite, Plus
- Email Campaigns

[Browse all 3 editions](https://www.g2.com/products/leadsquared-sales-crm/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.4/10 | 830 |
| **LeadSquared Sales CRM** | 8.5/10 | 204 |

#### Sales Force Automation

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Contact & Account Management** | 8.9 (720 reviews) ✓ Verified | 8.9 (145 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (416 reviews) | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 8.8 (711 reviews) ✓ Verified | 9.1 (156 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.5 (707 reviews) ✓ Verified | 9.1 (163 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.3 (506 reviews) ✓ Verified | 8.7 (124 reviews) ✓ Verified | 
| **Desktop Integration** | 8.6 (336 reviews) ✓ Verified | 9.0 (137 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.2 (481 reviews) ✓ Verified | 8.8 (128 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.1 (467 reviews) | 8.9 (115 reviews) | 
| **Customer Contract Management** | 8.4 (509 reviews) ✓ Verified | 8.9 (134 reviews) | 

#### Marketing Automation

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Email Marketing** | 8.5 (548 reviews) | 8.9 (141 reviews) ✓ Verified | 
| **Campaign Management** | 8.5 (521 reviews) | 8.8 (137 reviews) ✓ Verified | 
| **Lead Management** | 8.9 (632 reviews) | 9.4 (171 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.9 (114 reviews) | 8.7 (129 reviews) ✓ Verified | 

#### Customer Support

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Case Management** | 8.5 (533 reviews) | 8.7 (146 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.6 (541 reviews) | 8.8 (144 reviews) ✓ Verified | 
| **Knowledge Base** | 8.6 (547 reviews) | 8.7 (145 reviews) ✓ Verified | 
| **Call Center Features** | 8.2 (457 reviews) | 8.6 (144 reviews) ✓ Verified | 
| **Support Analytics** | 8.5 (477 reviews) | 8.8 (141 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Reporting** | 8.4 (632 reviews) ✓ Verified | 8.8 (162 reviews) ✓ Verified | 
| **Dashboards** | 8.6 (665 reviews) ✓ Verified | 8.9 (161 reviews) ✓ Verified | 
| **Forecasting** | 8.3 (507 reviews) ✓ Verified | 8.5 (138 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Social Network Integration** | 8.2 (207 reviews) ✓ Verified | 8.6 (128 reviews) ✓ Verified | 
| **Mobile User Support** | 8.3 (330 reviews) ✓ Verified | 8.7 (151 reviews) ✓ Verified | 

#### Platform

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Customization** | 8.4 (405 reviews) ✓ Verified | 8.7 (126 reviews) ✓ Verified | 
| **Workflow Capability** | 8.5 (397 reviews) ✓ Verified | 8.7 (129 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.7 (414 reviews) ✓ Verified | 9.0 (124 reviews) ✓ Verified | 
| **Internationalization** | 8.3 (314 reviews) ✓ Verified | 8.9 (102 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.7 (258 reviews) | 8.5 (81 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.0 (301 reviews) ✓ Verified | 8.7 (110 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.8 (413 reviews) ✓ Verified | 8.8 (134 reviews) ✓ Verified | 
| **Output Document Generation** | 8.0 (285 reviews) ✓ Verified | 8.8 (93 reviews) | 

#### Integration

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (375 reviews) ✓ Verified | 8.8 (119 reviews) ✓ Verified | 
| **Integration APIs** | 8.3 (333 reviews) ✓ Verified | 8.7 (119 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.9 (297 reviews) ✓ Verified | 8.8 (99 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **AI Text Generation** | 7.6 (85 reviews) | 7.6 (36 reviews) | 

#### Agentic AI - CRM

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (14 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (15 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (15 reviews) | 
| **Decision Making** | Not enough data | 7.6 (15 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **LeadSquared Sales CRM** | N/A | N/A |

#### Email Marketing

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Building and Personalizing Emails** | 9.3 (12 reviews) | Not enough data | 
| **Sending Outbound Emails** | 9.2 (11 reviews) | Not enough data | 
| **Manage Email Deliverability** | 8.1 (9 reviews) | Not enough data | 
| **Automated Email Responses** | 8.8 (11 reviews) | Not enough data | 

#### Online Marketing

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Landing Pages and Forms** | 9.0 (8 reviews) | Not enough data | 
| **Dynamic Content** | 8.5 (8 reviews) | Not enough data | 
| **A/B Testing** | 8.1 (12 reviews) | Not enough data | 
| **Mobile Optimized** | 9.4 (9 reviews) | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Marketing Lead Database** | 8.9 (9 reviews) | Not enough data | 
| **Data Quality Management** | 8.5 (8 reviews) | Not enough data | 
| **Segmentation** | 8.7 (10 reviews) | Not enough data | 
| **Lead Scoring and Grading** | 8.5 (9 reviews) | Not enough data | 
| **Lead Nurturing** | 8.9 (9 reviews) | Not enough data | 
| **Online Behavior Tracking** | 8.9 (11 reviews) | Not enough data | 
| **Automated Alerts and Tasks** | 9.2 (10 reviews) | Not enough data | 
| **CRM Lead Integration** | 8.7 (9 reviews) | Not enough data | 

#### Campaign Management

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Program Management** | 9.2 (6 reviews) | Not enough data | 
| **Event / Webinar Marketing** | 8.8 (7 reviews) | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | 9.3 (5 reviews) | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Basic Reporting** | 8.7 (10 reviews) | Not enough data | 
| **Web Analytics** | 8.5 (11 reviews) | Not enough data | 
| **ROI Analytics** | 8.6 (7 reviews) | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Customization ** | 9.0 (5 reviews) | Not enough data | 
| **Workflow Capability** | 8.6 (6 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.3 (6 reviews) | Not enough data | 
| **Internationalization** | 9.3 (5 reviews) | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.1 (6 reviews) | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.6 (7 reviews) | Not enough data | 
| **Integration APIs** | 8.3 (6 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 9.0 (5 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **LeadSquared Sales CRM** | N/A | N/A |

#### Lead Generation

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.3/10 | 25 |
| **LeadSquared Sales CRM** | N/A | N/A |

#### Lead Facilitation

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Customer-facing Chatbot** | 8.1 (19 reviews) | Not enough data | 
| **Lead Qualification** | 8.3 (19 reviews) | Not enough data | 
| **Lead Follow-up** | 8.6 (20 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.7 (18 reviews) | Not enough data | 

#### Organization

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.6 (20 reviews) | Not enough data | 
| **Data Entry** | 8.9 (19 reviews) | Not enough data | 
| **Integrations / APIs** | 7.9 (19 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Coaching ** | 7.9 (17 reviews) | Not enough data | 
| **Peformance Tracking** | 8.3 (23 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **ROI Forecasting ** | 7.8 (20 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.8 (21 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **AI Text Generation** | 8.3 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (13 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.5/10 | 276 |
| **LeadSquared Sales CRM** | N/A | N/A |

#### Integrated Workflows

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Task Management** | 9.0 (236 reviews) ✓ Verified | Not enough data | 
| **Email Tracking/Automation** | 8.9 (244 reviews) ✓ Verified | Not enough data | 
| **Calls and Voice** | 8.4 (182 reviews) ✓ Verified | Not enough data | 
| **Other Outreach Options ** | 8.7 (182 reviews) ✓ Verified | Not enough data | 
| **CRM Integration** | 8.9 (219 reviews) ✓ Verified | Not enough data | 
| **Calendar** | 8.7 (69 reviews) | Not enough data | 
| **Shared Records** | 8.8 (64 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Content Management** | 8.9 (206 reviews) ✓ Verified | Not enough data | 
| **Workflow Management** | 8.9 (222 reviews) ✓ Verified | Not enough data | 
| **Workflow Performance** | 8.9 (220 reviews) ✓ Verified | Not enough data | 
| **Sales Coaching and Insights** | 8.7 (186 reviews) ✓ Verified | Not enough data | 
| **Gamification** | 7.6 (57 reviews) | Not enough data | 

#### AI and Automation

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Lead Prioritization** | 8.4 (66 reviews) | Not enough data | 
| **Lead Scoring** | 8.2 (69 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (62 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.9 (63 reviews) | Not enough data | 
| **Machine Learning** | 7.7 (59 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **AI Text Generation** | 8.2 (28 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **LeadSquared Sales CRM** | 8.9/10 | 79 |

#### Lead Monitoring

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Features** | Not enough data | 8.9 (68 reviews) | 
| **Performance** | Not enough data | 8.8 (69 reviews) | 
| **Identification** | Not enough data | 8.9 (63 reviews) | 

#### Agentic AI - Lead Capture

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Capture

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Mobile** | Not enough data | 8.8 (67 reviews) | 
| **Websites** | Not enough data | 9.2 (63 reviews) | 
| **Social Media** | Not enough data | 8.6 (58 reviews) | 
| **Data** | Not enough data | 9.2 (64 reviews) | 

#### Analytics

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Export/Import** | Not enough data | 8.9 (62 reviews) | 
| **Reporting** | Not enough data | 9.2 (67 reviews) | 

#### Customization

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Forms** | Not enough data | 8.9 (66 reviews) | 
| **Personalization** | Not enough data | 8.8 (67 reviews) | 
| **Templates** | Not enough data | 8.6 (63 reviews) | 
| **Integration** | Not enough data | 9.1 (64 reviews) | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **LeadSquared Sales CRM** | N/A | N/A |

#### Territory Mapping

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Custom Territory Mapping** | Not enough data | 8.7 (5 reviews) | 
| **Strategic Selling** | Not enough data | 8.3 (5 reviews) | 
| **Automatic Rep Assignment** | Not enough data | 9.3 (5 reviews) | 

#### Route Planning

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Lead Priority** | Not enough data | 9.2 (6 reviews) | 
| **Optimized Sales Routes** | Not enough data | 8.7 (5 reviews) | 
| **Map Directions** | Not enough data | 9.3 (5 reviews) | 

#### Sales Performance Management

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Gamification** | Not enough data | 8.7 (5 reviews) | 
| **Performance Dashboards** | Not enough data | 9.3 (5 reviews) | 
| **Sales Rep Tracker** | Not enough data | 8.7 (5 reviews) | 

#### Presentation and Forms

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Video and Interactive Media** | Not enough data | 7.7 (5 reviews) | 
| **Digital Contracts** | Not enough data | 8.0 (5 reviews) | 
| **E-signature** | Not enough data | 7.7 (5 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.4/10 | 18 |
| **LeadSquared Sales CRM** | N/A | N/A |

#### Customization

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Custom Fields** | 9.1 (17 reviews) | Not enough data | 
| **Conditional Logic** | 8.3 (16 reviews) | Not enough data | 
| **Multi-page Forms** | 8.2 (14 reviews) | Not enough data | 
| **Design** | 8.3 (15 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Embedded Forms** | 8.4 (15 reviews) | Not enough data | 
| **Offline Capability** | 8.2 (12 reviews) | Not enough data | 
| **Notifications** | 8.4 (15 reviews) | Not enough data | 
| **Payments** | 8.5 (11 reviews) | Not enough data | 
| **Mobile Forms** | 8.3 (13 reviews) | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **LeadSquared Sales CRM** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.7/10 | 58 |
| **LeadSquared Sales CRM** | 8.0/10 | 57 |

#### Agentic AI - Lead Scoring

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 5.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 5.3 (5 reviews) | 
| **Decision Making** | Not enough data | 4.7 (5 reviews) | 

#### Attribution

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Lead Opportunity** | 8.8 (50 reviews) | 9.4 (49 reviews) | 
| **Lead Assignment** | 9.0 (51 reviews) | 9.6 (49 reviews) | 
| **Pipeline Acceleration** | 8.6 (50 reviews) | 9.0 (45 reviews) | 

#### Discovery

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Lead Management** | 8.9 (51 reviews) | 9.6 (49 reviews) | 
| **Scoring/Ranking** | 8.5 (53 reviews) | 9.2 (48 reviews) | 
| **Lead Context** | 8.7 (50 reviews) | 9.1 (48 reviews) | 

#### Management

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Conversion Viability** | 8.7 (49 reviews) | 9.2 (46 reviews) | 
| **Workflow** | 9.0 (51 reviews) | 9.4 (48 reviews) | 

#### Platform

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Data Synchronization** | 8.5 (49 reviews) | 9.2 (46 reviews) | 
| **Analysis** | 8.7 (51 reviews) | 8.9 (47 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.5/10 | 38 |
| **LeadSquared Sales CRM** | 8.6/10 | 94 |

#### Agentic AI - Sales Performance Management

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 7.0 (10 reviews) | 

#### Incentives

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Badges** | 8.5 (28 reviews) | 8.8 (66 reviews) | 
| **Triggers** | 8.6 (29 reviews) | 9.0 (74 reviews) | 
| **Commission Calculator** | 7.9 (28 reviews) | 8.5 (62 reviews) | 
| **Leaderboards** | 8.3 (30 reviews) | 9.2 (78 reviews) | 

#### Personalization

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Profiles** | 8.8 (32 reviews) | 9.2 (78 reviews) | 
| **Custom Reports** | 8.6 (33 reviews) | 9.1 (78 reviews) | 
| **Dashboards** | 8.6 (34 reviews) | 9.2 (81 reviews) | 
| **Goal Setting** | 8.4 (31 reviews) | 9.0 (78 reviews) | 

#### Administrative

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Integration** | 8.5 (32 reviews) | 9.1 (77 reviews) | 
| **Employee Structure** | 8.4 (29 reviews) | 9.1 (74 reviews) | 
| **Behavior Monitoring** | 8.4 (28 reviews) | 8.7 (74 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.7/10 | 290 |
| **LeadSquared Sales CRM** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analytics

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Open Rates** | 8.9 (223 reviews) | Not enough data | 
| **Link Activity** | 8.8 (216 reviews) | Not enough data | 
| **Attachment Activity** | 8.2 (50 reviews) | Not enough data | 

#### Customizations

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Email Platform Integration** | 9.0 (233 reviews) | Not enough data | 
| **Email Scheduling** | 9.2 (238 reviews) | Not enough data | 
| **Notifications** | 8.9 (245 reviews) | Not enough data | 
| **Email Categorization** | 8.6 (219 reviews) | Not enough data | 
| **Templates** | 8.9 (240 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **AI Text Generation** | 7.7 (32 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.2/10 | 103 |
| **LeadSquared Sales CRM** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Data Sourcing** | 8.1 (84 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.4 (84 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.2 (78 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.4 (89 reviews) | Not enough data | 
| **Data Segmentation** | 8.3 (84 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Lead Scoring** | 8.1 (85 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.2 (83 reviews) | Not enough data | 
| **Risk Analysis** | 8.0 (78 reviews) | Not enough data | 
| **Live Forecasting** | 7.6 (80 reviews) | Not enough data | 

#### Sales Management

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.4 (89 reviews) | Not enough data | 
| **Sales Gamification** | 7.8 (79 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.3 (84 reviews) | Not enough data | 
| **Activity Tracking** | 8.7 (89 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 9.0/10 | 191 |
| **LeadSquared Sales CRM** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Record Calls** | 8.8 (137 reviews) | Not enough data | 
| **Generate Location** | 8.8 (120 reviews) | Not enough data | 
| **Call Types** | 8.7 (130 reviews) | Not enough data | 
| **Click-to-Call** | 9.1 (146 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Personalization** | 9.0 (151 reviews) | Not enough data | 
| **Information Locater** | 9.0 (137 reviews) | Not enough data | 
| **Record Prospect Data** | 9.0 (143 reviews) | Not enough data | 

#### Insights

| Feature | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Notes** | 9.1 (165 reviews) | Not enough data | 
| **Daily Summary** | 9.1 (142 reviews) | Not enough data | 
| **Automated Voicemails** | 8.9 (123 reviews) | Not enough data | 
| **Automated Emails** | 9.0 (145 reviews) | Not enough data | 
| **Sorts Prospects** | 9.0 (141 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Freshsales (8):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to LeadSquared Sales CRM (2):** [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Field Sales Software](https://www.g2.com/categories/field-sales)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshsales | LeadSquared Sales CRM | 
|---|---|---|
| **Small-Business** | 67.8% | 16.8% | 
| **Mid-Market** | 26.8% | 55.1% | 
| **Enterprise** | 5.4% | 28.1% | 

### By Industry

#### Freshsales

- **Information Technology and Services:** 16.7%
- **Computer Software:** 13.7%
- **Marketing and Advertising:** 7.8%
- **Financial Services:** 4.2%
- **Internet:** 3.6%
- **Education Management:** 3.2%
- **Retail:** 2.8%
- **Real Estate:** 2.4%
- **Construction:** 1.9%
- **Telecommunications:** 1.9%
- **Other:** 41.7%

#### LeadSquared Sales CRM

- **Education Management:** 27.5%
- **Financial Services:** 12.9%
- **Computer Software:** 7.9%
- **Information Technology and Services:** 7.9%
- **Higher Education:** 7.1%
- **E-Learning:** 5.0%
- **Primary/Secondary Education:** 3.9%
- **Real Estate:** 2.9%
- **Accounting:** 2.1%
- **Hospital & Health Care:** 2.1%
- **Other:** 20.7%

---
## Alternatives

### Alternatives to Freshsales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13870 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14709 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1442 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3573 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)
- [Salesmate](https://www.g2.com/products/salesmate/reviews) — 4.7/5 stars (118 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3091 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2046 reviews)

### Alternatives to LeadSquared Sales CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13870 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3091 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1314 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2012 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (433 reviews)

---
## Top Discussions

### Freshsales

- Title: [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible..."
- Title: [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) — 2 comments
  > **Top comment:** "1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the..."
- Title: [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) — 1 comment
  > **Top comment:** "It's a CRM software."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) — 1 comment
  > **Top comment:** "Very nice software "
- Title: [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) — 1 comment, 1 upvote
  > **Top comment:** "Auto WhatsApp feature "

### LeadSquared Sales CRM

- Title: [What is LeadSquared Sales + Mobile CRM used for?](https://www.g2.com/discussions/what-is-leadsquared-sales-mobile-crm-used-for) — 3 comments
  > **Top comment:** "Sales and customer relationship management. "
- Title: [Is LeadSquared a good company?](https://www.g2.com/discussions/is-leadsquared-a-good-company) — 2 comments
  > **Top comment:** "yes"
- Title: [What are the other alternative of it](https://www.g2.com/discussions/what-are-the-other-alternative-of-it) — 2 comments, 1 upvote
  > **Top comment:** "kylas will better opinion"
- Title: [What is Mobile CRM and why is it important?](https://www.g2.com/discussions/what-is-mobile-crm-and-why-is-it-important) — 1 comment
  > **Top comment:** "Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer..."
- Title: [can you add call software into it.](https://www.g2.com/discussions/can-you-add-call-software-into-it) — 1 comment, 1 upvote
  > **Top comment:** "yes ameyo and knowelarity are working with Leadsquared"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshsales-vs-leadsquared-sales-crm)