Introducing G2.ai, the future of software buying.Try now
Compare Document360 and KnowledgeOwl 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
BlueDocs
Visit Website
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (47.5% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$100.00
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansKnowledgeOwl
Star Rating
(121)4.6 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that KnowledgeOwl excels in Content Editor functionality with a score of 9.5, allowing for a more intuitive and user-friendly experience when creating and managing content. In contrast, Document360's Content Editor received a lower score of 8.7, indicating that users may find it less efficient for their needs.
- Reviewers mention that Document360 shines in Versioning and Version History, scoring 9.1, which allows users to easily track changes and revert to previous versions. KnowledgeOwl, with a score of 8.7, may not provide the same level of detail and ease in managing content revisions.
- G2 users highlight KnowledgeOwl's superior Quality of Support with a score of 9.7, suggesting that users feel more supported and satisfied with their customer service experience compared to Document360's score of 9.6.
- Users on G2 report that Document360 offers better Community Forums with a score of 8.3, fostering a more engaging user community. KnowledgeOwl, with a score of 7.1, may not provide the same level of interaction and support among users.
- Reviewers mention that KnowledgeOwl's Searchable Articles feature is highly rated at 9.4, making it easier for users to find relevant information quickly. Document360 matches this score but lacks the same level of user feedback indicating ease of use.
- Users say that Document360's AI Text Summarization feature, scoring 8.6, is a standout, providing valuable insights and summaries that enhance user experience. KnowledgeOwl's score of 8.1 suggests it may not be as effective in this area, leading to a less efficient knowledge management process.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
Free Trial
Document360
Free Trial is available
KnowledgeOwl
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.1
117
Ease of Use
9.3
350
9.2
118
Ease of Setup
9.1
235
8.9
88
Ease of Admin
9.1
211
9.1
90
Quality of Support
9.5
335
9.7
111
Has the product been a good partner in doing business?
9.4
209
9.7
86
Product Direction (% positive)
9.5
312
9.6
117
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Knowledge Pages
8.5
174
8.6
43
8.6
170
8.4
43
8.9
181
8.8
44
8.4
149
7.0
39
7.8
120
6.8
38
8.8
147
9.6
42
Knowledge Dissemination
8.7
175
8.3
46
9.1
179
9.5
45
9.2
179
9.3
45
8.8
175
8.5
41
8.5
141
8.3
43
7.9
116
Feature Not Available
9.0
146
9.7
42
8.2
125
8.4
36
8.2
124
8.3
38
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Feature Not Available
Generative AI
8.4
47
7.9
7
Self-Service Experience
9.4
125
9.5
29
9.4
123
9.4
29
Feature Not Available
6.9
23
8.6
72
8.6
21
8.9
79
Feature Not Available
Self-Service Platform
9.2
81
9.5
24
8.4
74
8.9
22
8.4
68
6.9
21
8.6
72
8.6
23
Agentic AI - Customer Self-Service
8.5
10
Feature Not Available
8.5
10
Feature Not Available
7.7
10
Feature Not Available
8.5
10
Feature Not Available
8.5
10
Feature Not Available
8.2
10
Feature Not Available
8.5
10
Feature Not Available
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and KnowledgeOwl are categorized as Knowledge Base and Customer Self-Service
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), and Contact Center Knowledge Base
KnowledgeOwl has no unique categories
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
21.7%
Information Technology and Services
10.8%
Internet
5.8%
Education Management
5.8%
Non-Profit Organization Management
4.2%
Other
51.7%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
KnowledgeOwl has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
