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Compare Document360 and KnowledgeOwl 
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (47.5% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
$100.00
Document360
Star Rating
(498)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansKnowledgeOwl
Star Rating
(120)4.6 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that KnowledgeOwl excels in customer support, with users praising the team for their responsiveness and helpfulness. Many highlight the platform's intuitive interface and robust features, making it a favorite for those needing a customizable knowledge base.
- Users say Document360 stands out for its intuitive UI and powerful search capabilities, which significantly enhance the user experience. Reviewers appreciate the ease of structuring knowledge bases with features like versioning and category management, making documentation management more efficient.
- According to verified reviews, KnowledgeOwl's ease of use is frequently commended, with users noting that the platform is user-friendly and packed with features. This makes it particularly appealing for teams looking for a straightforward solution to manage their documentation.
- Reviewers mention that Document360's article editor is robust and user-friendly, allowing for faster creation and organization of documentation. This efficiency is a key advantage for teams that need to update their knowledge bases regularly.
- G2 reviewers highlight that while both platforms offer strong support, KnowledgeOwl's support team is often described as exceptional, providing quick and knowledgeable assistance that enhances the overall user experience.
- Users report that Document360's AI writing assistant is a game changer, helping teams produce better content more quickly. This feature, along with its version control and rollback functionality, positions Document360 as a strong contender for those prioritizing advanced content management capabilities.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
Free Trial
Document360
Free Trial is available
KnowledgeOwl
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.1
117
Ease of Use
9.3
350
9.2
118
Ease of Setup
9.1
235
8.9
88
Ease of Admin
9.1
211
9.1
90
Quality of Support
9.5
335
9.7
111
Has the product been a good partner in doing business?
9.4
209
9.7
86
Product Direction (% positive)
9.5
312
9.6
117
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Knowledge Pages
8.5
174
8.6
43
8.6
170
8.4
43
8.9
181
8.8
44
8.4
149
7.0
39
7.8
120
6.8
38
8.8
147
9.6
42
Knowledge Dissemination
8.7
175
8.3
46
9.1
179
9.5
45
9.2
179
9.3
45
8.8
175
8.5
41
8.5
141
8.3
43
7.9
116
Feature Not Available
9.0
146
9.7
42
8.2
125
8.4
36
8.2
124
8.3
38
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Feature Not Available
Generative AI
8.4
47
7.9
7
Self-Service Experience
9.4
125
9.5
29
9.4
123
9.4
29
Feature Not Available
6.9
23
8.6
72
8.6
21
8.9
79
Feature Not Available
Self-Service Platform
9.2
81
9.5
24
8.4
74
8.9
22
8.4
68
6.9
21
8.6
72
8.6
23
Agentic AI - Customer Self-Service
8.5
10
Feature Not Available
8.5
10
Feature Not Available
7.7
10
Feature Not Available
8.5
10
Feature Not Available
8.5
10
Feature Not Available
8.2
10
Feature Not Available
8.5
10
Feature Not Available
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and KnowledgeOwl are categorized as Knowledge Base and Customer Self-Service
Unique Categories
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), and Contact Center Knowledge Base
KnowledgeOwl has no unique categories
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
21.7%
Information Technology and Services
10.8%
Internet
5.8%
Education Management
5.8%
Non-Profit Organization Management
4.2%
Other
51.7%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
KnowledgeOwl has no discussions with answers
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