KnowledgeOwl Features

Provides a repository of information that can be used by those seeking support. 29 reviewers of KnowledgeOwl have provided feedback on this feature.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 29 KnowledgeOwl reviews.

Enables users to engage with other users to solve common issues. This feature was mentioned in 23 KnowledgeOwl reviews.

As reported in 21 KnowledgeOwl reviews. Optimizes the customer self-service experience on mobile devices

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 24 reviewers of KnowledgeOwl have provided feedback on this feature.

Automates some or all operation related tasks 22 reviewers of KnowledgeOwl have provided feedback on this feature.

Utilizes artificial intelligence to improve workflows or customer experiences 21 reviewers of KnowledgeOwl have provided feedback on this feature.

Based on 23 KnowledgeOwl reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 43 KnowledgeOwl reviews. Provides pre-made templates for wiki pages and knowledge articles.

As reported in 43 KnowledgeOwl reviews. Allows users to leave feedback within a wiki page or knowledge article.

As reported in 44 KnowledgeOwl reviews. Allows users to see version history and return to previous versions of wiki pages.

As reported in 39 KnowledgeOwl reviews. Displays knowledge articles to be arranged in a decision tree.

Detects any creation of already existing knowledge pages and alerts user 38 reviewers of KnowledgeOwl have provided feedback on this feature.

Based on 42 KnowledgeOwl reviews. Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio

Provides data on wiki page and knowledge article use. 46 reviewers of KnowledgeOwl have provided feedback on this feature.

Allows administrators to provide permissions and gate pieces of content based on role. This feature was mentioned in 45 KnowledgeOwl reviews.

Based on 45 KnowledgeOwl reviews. Offers additional tools that facilitate knowledge sharing and collaboration.

Based on 41 KnowledgeOwl reviews. Notifies users when changes occur.

As reported in 43 KnowledgeOwl reviews. Offers AI-based search capabilities

Allows knowledge pages to be organized into sections and subsections as needed 42 reviewers of KnowledgeOwl have provided feedback on this feature.

Integrated with other tools to faciliate the sharing of information This feature was mentioned in 36 KnowledgeOwl reviews.

Integrates with other knowledge repositories in the business 38 reviewers of KnowledgeOwl have provided feedback on this feature.

Condenses long documents or text into a brief summary.

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation