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Compare Guru and KnowledgeOwl 
Featured Products
At a Glance
Market Segments
Mid-Market (57.3% of reviews)
Mid-Market (47.5% of reviews)
Entry-Level Pricing
Starting at $25.00 1 Seat Per Month
$100.00
Guru
Star Rating
(2,349)4.7 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 Seat Per Month
Browse all 2 pricing plansKnowledgeOwl
Star Rating
(124)4.7 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in user satisfaction, reflected in its higher G2 Score of 70.53 compared to KnowledgeOwl's 48.3. Users appreciate the seamless integration of Guru into their daily workflows, particularly highlighting its chat feature that effectively addresses customer support needs.
- Users say KnowledgeOwl stands out for its exceptional customer support, with many praising the responsiveness and expertise of the support team. Reviewers have noted that this level of support enhances their overall experience, making the platform feel more user-friendly and reliable.
- According to verified reviews, Guru's implementation process is straightforward and efficient, allowing users to quickly get up and running. The intuitive design and browser extension integration make it feel like a native part of their ecosystem, which users find particularly beneficial for daily tasks.
- Reviewers mention that KnowledgeOwl offers a robust documentation platform that is highly customizable. Users appreciate the extensive features available, including API access, which allows for greater flexibility in managing their knowledge base.
- G2 reviewers highlight that while both products have similar ease of use ratings, Guru's overall user experience is enhanced by its responsive system that provides precise answers, helping users understand and resolve issues more effectively.
- Users report that KnowledgeOwl's focus on quality content management is commendable, with features like a powerful content editor and organization tools. However, some users feel that it may not be as intuitive as Guru for everyday use, which could impact efficiency in fast-paced environments.
Pricing
Entry-Level Pricing
Guru
Team
Starting at $25.00
1 Seat Per Month
Predictable, seat-based pricing for teams getting started with Guru’s AI Source of Truth.
- AI-powered enterprise search
- Verified knowledge base
- AI chat & research
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
Free Trial
Guru
Free Trial is available
KnowledgeOwl
Free Trial is available
Ratings
Meets Requirements
9.2
1,923
9.1
119
Ease of Use
9.3
1,945
9.2
120
Ease of Setup
9.3
961
8.9
90
Ease of Admin
9.0
475
9.1
91
Quality of Support
9.3
1,521
9.7
113
Has the product been a good partner in doing business?
9.4
428
9.7
87
Product Direction (% positive)
9.2
1,821
9.6
119
Features by Category
Content Management
9.4
112
Not enough data
9.3
110
Not enough data
9.4
109
Not enough data
Content Discovery
9.4
114
Not enough data
9.3
111
Not enough data
9.3
109
Not enough data
8.9
103
Not enough data
9.4
101
Not enough data
9.2
102
Not enough data
Generative AI
9.3
71
Not enough data
9.3
72
Not enough data
Administration
9.2
676
Not enough data
9.2
669
Not enough data
9.1
666
Not enough data
Knowledge Management
9.6
796
Not enough data
9.2
735
Not enough data
9.2
696
Not enough data
Compliance
9.2
689
Not enough data
9.2
657
Not enough data
9.2
648
Not enough data
9.1
626
Not enough data
Customer Support
9.2
765
Not enough data
9.2
722
Not enough data
9.0
643
Not enough data
Data Security
9.2
631
Not enough data
9.2
624
Not enough data
9.3
650
Not enough data
9.1
630
Not enough data
Administration
9.2
676
Not enough data
9.3
702
Not enough data
9.4
770
Not enough data
Generative AI
9.0
487
Not enough data
Knowledge Pages
9.0
683
8.6
43
9.1
635
8.4
43
9.1
683
8.8
44
8.8
580
7.0
39
8.9
546
6.8
38
9.1
555
9.5
43
Knowledge Dissemination
8.9
662
8.3
46
9.1
663
9.5
45
9.5
742
9.3
46
9.1
712
8.5
41
9.1
582
8.3
43
9.2
580
Feature Not Available
9.3
580
9.7
43
9.0
551
8.4
36
9.2
564
8.3
38
Agentic AI - Knowledge Base
8.7
96
Not enough data
9.0
99
Not enough data
8.9
97
Feature Not Available
Compatibility
9.3
98
Not enough data
8.9
94
Not enough data
8.9
92
Not enough data
Agentic AI - Enterprise Search Software
8.8
47
Not enough data
8.7
42
Not enough data
8.9
46
Not enough data
8.8
41
Not enough data
9.0
47
Not enough data
8.7
42
Not enough data
Search Queries
9.1
92
Not enough data
9.5
95
Not enough data
9.1
90
Not enough data
9.1
86
Not enough data
9.3
100
Not enough data
AI powered search - Enterprise Search Software
8.4
38
Not enough data
8.4
31
Not enough data
9.5
36
Not enough data
Functionality
9.0
96
Not enough data
9.3
97
Not enough data
9.1
98
Not enough data
Compatibility - Enterprise Search Software
9.0
29
Not enough data
9.5
30
Not enough data
8.7
29
Not enough data
Functionality - Enterprise Search Software
9.0
30
Not enough data
9.5
31
Not enough data
9.2
32
Not enough data
Search Queries - Enterprise Search Software
9.1
30
Not enough data
9.2
31
Not enough data
8.6
31
Not enough data
9.4
29
Not enough data
Responses
8.7
57
Not enough data
8.8
63
Not enough data
9.2
66
Not enough data
Automation - AI Agents
8.7
53
Not enough data
8.4
62
Not enough data
8.4
64
Not enough data
8.9
57
Not enough data
9.0
54
Not enough data
Platform
8.8
59
Not enough data
8.9
61
Not enough data
8.6
62
Not enough data
Autonomy - AI Agents
8.9
59
Not enough data
8.9
61
Not enough data
8.8
64
Not enough data
9.0
57
Not enough data
Generative AI
9.1
65
Not enough data
8.9
65
Not enough data
Generative AI
Not enough data
7.9
7
Self-Service Experience
Not enough data
9.6
30
Not enough data
9.4
30
Not enough data
6.9
23
Not enough data
8.6
22
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
9.5
25
Not enough data
8.9
22
Not enough data
6.9
21
Not enough data
8.6
24
Agentic AI - Customer Self-Service
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization - AI Agent Builders
10.0
7
Not enough data
9.4
6
Not enough data
9.0
5
Not enough data
Functionality - AI Agent Builders
9.4
6
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
8.8
7
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
8.9
6
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and KnowledgeOwl are categorized as Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
KnowledgeOwl is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.7%
Information Technology and Services
11.2%
Consumer Services
8.7%
Internet
6.3%
Financial Services
5.9%
Other
53.2%
Computer Software
21.3%
Information Technology and Services
11.5%
Internet
5.7%
Education Management
5.7%
Non-Profit Organization Management
4.1%
Other
51.6%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
KnowledgeOwl has no discussions with answers
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