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At a Glance
Market Segments
Mid-Market (57.4% of reviews)
Mid-Market (47.5% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
$100.00
Guru
Star Rating
(2,314)4.7 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansKnowledgeOwl
Star Rating
(121)4.6 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that KnowledgeOwl excels in its Knowledge Base functionality, receiving a score of 9.7, which reviewers mention makes it easy to create and manage a centralized repository of information. In contrast, Guru's Knowledge Base scored slightly lower at 9.5, indicating a solid but less robust offering.
- Reviewers mention that Guru shines in its Social Features, scoring 8.8, which enhances team collaboration and engagement. KnowledgeOwl, however, received a lower score of 7.7 in this area, suggesting it may lack some of the community-building tools that users find valuable.
- G2 users highlight KnowledgeOwl's superior Quality of Support, with a score of 9.7, indicating that users feel well-supported and valued. Guru, while still strong at 9.4, does not quite match the level of customer service that KnowledgeOwl provides, according to user feedback.
- Users on G2 report that Guru's Integrations feature is highly rated at 9.6, allowing seamless connectivity with other tools. KnowledgeOwl, while also strong at 9.2, may not offer the same breadth of integrations, which could be a deciding factor for teams relying on multiple software solutions.
- Reviewers mention that KnowledgeOwl's Ease of Setup is rated at 8.9, which some users find slightly challenging compared to Guru's higher score of 9.3. This suggests that Guru may provide a more user-friendly onboarding experience for new users.
- Users say that KnowledgeOwl's Version Control feature, scoring 8.9, is effective for managing document revisions, but Guru's higher score of 9.1 indicates a more refined approach to versioning, which users appreciate for maintaining document integrity.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
Free Trial
Guru
Free Trial is available
KnowledgeOwl
Free Trial is available
Ratings
Meets Requirements
9.2
1,910
9.1
117
Ease of Use
9.3
1,932
9.2
118
Ease of Setup
9.3
949
8.9
88
Ease of Admin
9.0
476
9.1
90
Quality of Support
9.3
1,508
9.7
111
Has the product been a good partner in doing business?
9.4
429
9.7
86
Product Direction (% positive)
9.2
1,809
9.6
117
Features by Category
Content Management
9.3
105
Not enough data
9.3
104
Not enough data
9.4
104
Not enough data
Content Discovery
9.3
105
Not enough data
9.2
103
Not enough data
9.2
102
Not enough data
8.9
102
Not enough data
9.3
99
Not enough data
9.1
101
Not enough data
Generative AI
9.1
63
Not enough data
9.1
64
Not enough data
Administration
9.2
676
Not enough data
9.2
670
Not enough data
9.1
665
Not enough data
Knowledge Management
9.6
789
Not enough data
9.2
739
Not enough data
9.2
700
Not enough data
Compliance
9.2
686
Not enough data
9.2
656
Not enough data
9.2
652
Not enough data
9.1
631
Not enough data
Customer Support
9.2
759
Not enough data
9.2
718
Not enough data
9.0
646
Not enough data
Data Security
9.2
633
Not enough data
9.2
629
Not enough data
9.3
650
Not enough data
9.1
633
Not enough data
Administration
9.2
677
Not enough data
9.3
700
Not enough data
9.4
767
Not enough data
Generative AI
9.0
483
Not enough data
Knowledge Pages
9.0
683
8.6
43
9.1
640
8.4
43
9.0
682
8.8
44
8.8
582
7.0
39
8.9
542
6.8
38
9.1
554
9.6
42
Knowledge Dissemination
8.9
667
8.3
46
9.0
665
9.5
45
9.5
736
9.3
45
9.1
712
8.5
41
9.1
574
8.3
43
9.2
576
Feature Not Available
9.3
580
9.7
42
9.0
547
8.4
36
9.2
558
8.3
38
Agentic AI - Knowledge Base
8.6
99
Not enough data
8.9
100
Not enough data
8.8
97
Feature Not Available
Compatibility
9.3
93
Not enough data
8.9
90
Not enough data
8.9
92
Not enough data
Agentic AI - Enterprise Search Software
8.7
42
Not enough data
8.7
41
Not enough data
8.9
41
Not enough data
8.7
40
Not enough data
8.9
42
Not enough data
8.6
41
Not enough data
Search Queries
9.2
91
Not enough data
9.4
94
Not enough data
9.1
89
Not enough data
9.1
86
Not enough data
9.3
91
Not enough data
AI powered search - Enterprise Search Software
8.7
28
Not enough data
8.2
27
Not enough data
9.3
28
Not enough data
Functionality
9.0
91
Not enough data
9.4
93
Not enough data
9.1
93
Not enough data
Compatibility - Enterprise Search Software
8.8
27
Not enough data
9.4
29
Not enough data
8.6
27
Not enough data
Functionality - Enterprise Search Software
8.8
27
Not enough data
9.5
27
Not enough data
9.0
27
Not enough data
Search Queries - Enterprise Search Software
8.9
28
Not enough data
9.5
29
Not enough data
8.4
29
Not enough data
9.2
28
Not enough data
Responses
8.6
53
Not enough data
8.7
52
Not enough data
9.2
55
Not enough data
Automation - AI Agents
8.6
49
Not enough data
8.4
50
Not enough data
8.2
52
Not enough data
8.8
53
Not enough data
9.0
51
Not enough data
Platform
8.8
55
Not enough data
8.7
51
Not enough data
8.6
52
Not enough data
Autonomy - AI Agents
8.9
55
Not enough data
8.8
53
Not enough data
8.8
55
Not enough data
8.8
54
Not enough data
Generative AI
9.0
55
Not enough data
8.8
53
Not enough data
Generative AI
Not enough data
7.9
7
Self-Service Experience
Not enough data
9.5
29
Not enough data
9.4
29
Not enough data
6.9
23
Not enough data
8.6
21
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
9.5
24
Not enough data
8.9
22
Not enough data
6.9
21
Not enough data
8.6
23
Agentic AI - Customer Self-Service
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and KnowledgeOwl are categorized as Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
KnowledgeOwl is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.1%
Consumer Services
8.8%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Computer Software
21.7%
Information Technology and Services
10.8%
Internet
5.8%
Education Management
5.8%
Non-Profit Organization Management
4.2%
Other
51.7%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
KnowledgeOwl has no discussions with answers
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