# Guru vs KnowledgeOwl Comparison
---
## AI Generated Summary
- **G2 reviewers report** that KnowledgeOwl excels in user-friendliness, with many users appreciating its intuitive interface and ease of use. One user noted that they were able to create two knowledge bases in just a week, thanks to the familiar editor layout, which highlights its accessibility for new users.
- **Users say** that Guru stands out for its seamless integration into daily workflows, effectively eliminating the "shoulder-tapping" culture by providing a verified source of truth. This feature is particularly praised for enhancing team collaboration and ensuring that everyone has access to accurate information.
- **Reviewers mention** that KnowledgeOwl offers exceptional support, with many users describing it as "fantastic" and "second to none." This level of customer service can be a significant advantage for teams that require ongoing assistance as they implement and utilize the software.
- **According to verified reviews** , Guru's implementation process is notably quick and straightforward, making it an attractive option for teams looking to get up and running without extensive setup time. Users appreciate the simple templates and helpful AI tools that facilitate knowledge sharing.
- **G2 reviewers highlight** that while KnowledgeOwl provides robust functionality for complex documentation needs, some users feel it may require more technical support than they would like. This could be a consideration for teams that prefer a more self-sufficient approach.
- **Users report** that Guru's verification feature is a game-changer for maintaining accurate information, with many praising its Trust Score system. This feature not only enhances the reliability of shared knowledge but also simplifies the process for teams to keep their content up to date.



| | Guru | KnowledgeOwl | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 2,322 | 134 | 
| **Largest Market Segment** | Mid-Market (56.6% of reviews) | Mid-Market (47.7% of reviews) | 
| **Entry Level Price** | Contact Us | $100.00 | 

---
## Top Pros & Cons

### Guru

Pros:
- Ease of Use (742 reviews)
- Helpful (411 reviews)

Cons:
- Search Functionality (152 reviews)
- Inefficient Search (149 reviews)

### KnowledgeOwl

Pros:
- Ease of Use (9 reviews)
- Customer Support (7 reviews)

Cons:
- Learning Curve (1 reviews)
- Limited Customization (1 reviews)

---
## Ratings Comparison
| Rating | Guru | KnowledgeOwl | 
|---|---|---|
  | **Meets Requirements** | 9.3 (1887 reviews) | 9.1 (127 reviews) | 
  | **Ease of Use** | 9.3 (1909 reviews) | 9.2 (128 reviews) | 
  | **Ease of Setup** | 9.3 (922 reviews) | 9.0 (98 reviews) | 
  | **Ease of Admin** | 9.0 (475 reviews) | 9.1 (95 reviews) | 
  | **Quality of Support** | 9.4 (1485 reviews) | 9.8 (120 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (428 reviews) | 9.7 (91 reviews) | 
  | **Product Direction (% positive)** | 9.2 (1783 reviews) | 9.6 (123 reviews) | 

---
## Pricing

### Guru

#### Entry-Level Pricing

Plan: AI Source of Truth Platform

Price: Contact Us

Description: Guru is an enterprise AI knowledge platform paired with expert guidance to design, implement, and optimize your AI knowledge strategy.

Every deployment is tailored to your organization’s scale, knowledge complexity, and AI maturity—so your teams and AI tools get trusted, permission-aware answers from day one.

Key Features:
- AI Knowledge Platform
- Knowledge Quality & Automation
- Enterprise Governance & Security

[Learn more about Guru](https://www.g2.com/products/guru/reviews)

#### Free Trial

Yes

### KnowledgeOwl

#### Entry-Level Pricing

Plan: Basic

Price: $100.00

Description: All the essentials for knowledge base you'll love!

Key Features:
- A search that works (with no setup required!) 
- Unlimited readers
- Intuitive editor

[Browse all 4 editions](https://www.g2.com/products/knowledgeowl/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **KnowledgeOwl** | N/A | N/A |

#### Additional Functionality

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **KnowledgeOwl** | N/A | N/A |

#### Additional Functionality

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **KnowledgeOwl** | N/A | N/A |

#### Feedback Management

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Feedback Management** | Not enough data | Not enough data | 

#### Proactive Error Detection

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Proactive Error Detection** | Not enough data | Not enough data | 

#### Alerts/Notifications

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Document Management

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Document Management** | Not enough data | Not enough data | 

#### Self Service Portal

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Self Service Portal** | Not enough data | Not enough data | 

#### Autonomous Task Execution

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Reporting/Analytics

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Security & Compliance

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Security & Compliance** | Not enough data | Not enough data | 

#### Natural Language Processing

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Natural Language Processing** | Not enough data | Not enough data | 

#### Integration into Third Party Applications

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Integration into Third Party Applications** | Not enough data | Not enough data | 

#### AI Agent Configuration

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **AI Agent Configuration** | Not enough data | Not enough data | 

#### Adaptive Learning

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

#### IT Incident Management

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **IT Incident Management** | Not enough data | Not enough data | 

#### Automated Routing

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 

#### Service Level Agreement (SLA) Management

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

#### Knowledge Base Integration

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Knowledge Base Integration** | Not enough data | Not enough data | 

#### Support Ticket Management

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Support Ticket Management** | Not enough data | Not enough data | 

#### Workflow Automation

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 

#### Automation - AI IT Agents

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Insight Engines

| Product | Score | Reviews |
|---|---|---|
| **Guru** | 9.5/10 | 137 |
| **KnowledgeOwl** | N/A | N/A |

#### Content Management

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Data Centralization - Insight Engines** | 9.6 (87 reviews) | Not enough data | 
| **Archiving - Insight Engines** | 9.6 (87 reviews) | Not enough data | 
| **Search Analysis - Insight Engines** | 9.5 (84 reviews) | Not enough data | 
| **Intelligent Search** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 

#### Content Discovery

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Search Interface - Insight Engines** | 9.5 (88 reviews) | Not enough data | 
| **AI Functionality - Insight Engines** | 9.5 (85 reviews) | Not enough data | 
| **NLP Functionality - Insight Engines** | 9.5 (83 reviews) | Not enough data | 
| **Data Mining - Insight Engines** | 9.2 (83 reviews) | Not enough data | 
| **Structured Navigation - Insight Engines** | 9.6 (81 reviews) | Not enough data | 
| **Machine Learning - Insight Engines** | 9.5 (82 reviews) | Not enough data | 
| **Full Text Search** | Not enough data | Not enough data | 
| **Semantic Search** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **AI Text Generation** | 9.4 (44 reviews) | Not enough data | 
| **AI Text Summarization** | 9.4 (45 reviews) | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Analytics** | Not enough data | Not enough data | 
| **Data Source Connectors** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Automatic Backup** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Augmented Analytics** | Not enough data | Not enough data | 
| **Data Aggregation** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Indexing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Data Classification** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Behavioral Analytics** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Guru** | 9.3/10 | 917 |
| **KnowledgeOwl** | N/A | N/A |

#### Administration

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Database Management ** | 9.3 (640 reviews) | Not enough data | 
| **Data Workflows** | 9.2 (635 reviews) | Not enough data | 
| **Issue Management** | 9.2 (630 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Knowledge Base** | 9.7 (757 reviews) | Not enough data | 
| **Publishing Workflows** | 9.3 (704 reviews) | Not enough data | 
| **Analytics** | 9.2 (668 reviews) | Not enough data | 

#### Compliance

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Policies and Controls** | 9.3 (650 reviews) | Not enough data | 
| **Data Governance** | 9.3 (621 reviews) | Not enough data | 
| **Compliance** | 9.3 (618 reviews) | Not enough data | 
| **Auditing** | 9.2 (596 reviews) | Not enough data | 

#### Customer Support

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Intelligent Search** | 9.2 (725 reviews) | Not enough data | 
| **Suggestions** | 9.2 (685 reviews) | Not enough data | 
| **Decision Trees** | 9.1 (613 reviews) | Not enough data | 

#### Data Security

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Risk Data Attributes** | 9.2 (598 reviews) | Not enough data | 
| **Data Transport** | 9.3 (592 reviews) | Not enough data | 
| **Access Management** | 9.3 (615 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.2 (598 reviews) | Not enough data | 

#### Administration

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Integrations** | 9.2 (645 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.3 (666 reviews) | Not enough data | 
| **Performance and Reliability** | 9.5 (733 reviews) | Not enough data | 

#### Generative AI

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **AI Text Summarization** | 9.1 (456 reviews) | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Guru** | 9.1/10 | 876 |
| **KnowledgeOwl** | 8.6/10 | 52 |

#### Knowledge Pages

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Templates** | 9.0 (655 reviews) | 8.6 (44 reviews) | 
| **In-Content Feedback** | 9.1 (612 reviews) | 8.4 (43 reviews) | 
| **Versioning and Version History** | 9.1 (654 reviews) | 8.9 (47 reviews) | 
| **Decision Trees** | 8.9 (552 reviews) | 7.0 (39 reviews) | 
| **Duplicate Detection** | 8.9 (511 reviews) | 6.8 (38 reviews) | 
| **Content Editor** | 9.1 (523 reviews) | 9.6 (47 reviews) | 
| **WYSIWYG Editor** | Not enough data | Not enough data | 
| **Rich Text Editor** | Not enough data | Not enough data | 
| **Drag & Drop Editor** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Page Analytics** | 9.0 (640 reviews) | 8.4 (49 reviews) | 
| **Permissions** | 9.1 (635 reviews) | 9.5 (47 reviews) | 
| **Knowledge Sharing** | 9.5 (712 reviews) | 9.4 (47 reviews) | 
| **Notifications** | 9.2 (683 reviews) | 8.6 (44 reviews) | 
| **Advanced Search** | 9.2 (547 reviews) | 8.4 (45 reviews) | 
| **Browser Extension** | 9.2 (550 reviews) | Feature Not Available | 
| **Organization** | 9.4 (557 reviews) | 9.7 (44 reviews) | 
| **Other Integrations** | 9.0 (527 reviews) | 8.4 (37 reviews) | 
| **Knowledge Integrations** | 9.2 (532 reviews) | 8.3 (38 reviews) | 
| **Full Text Search** | Not enough data | Not enough data | 
| **Web Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Adaptive Learning** | 8.8 (78 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (78 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (79 reviews) | Feature Not Available | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Content Publishing Options** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Document Classification** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **SEO Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Mobile Interface** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Online Forums** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Wiki** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Guru** | 9.2/10 | 127 |
| **KnowledgeOwl** | N/A | N/A |

#### Compatibility

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Federated Search** | 9.3 (74 reviews) | Not enough data | 
| **File Types** | 9.1 (72 reviews) | Not enough data | 
| **Global Language Support** | 9.1 (75 reviews) | Not enough data | 

#### Agentic AI - Enterprise Search Software

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.9 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (25 reviews) | Not enough data | 
| **Decision Making** | 8.8 (24 reviews) | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Search Queries

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Typo Tolerance** | 9.4 (73 reviews) | Not enough data | 
| **Faceted Search** | 9.4 (76 reviews) | Not enough data | 
| **Synonyms** | 9.3 (72 reviews) | Not enough data | 
| **Highlighting** | 9.4 (69 reviews) | Not enough data | 
| **Natural Language** | 9.2 (74 reviews) | Not enough data | 
| **Full Text Search** | Not enough data | Not enough data | 

#### AI powered search - Enterprise Search Software

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | 9.0 (19 reviews) | Not enough data | 
| **Relevance Tuning** | 9.1 (18 reviews) | Not enough data | 
| **NLP & Semantic search** | 9.1 (18 reviews) | Not enough data | 
| **Fuzzy Search** | Not enough data | Not enough data | 

#### Functionality

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Personalization** | 9.2 (74 reviews) | Not enough data | 
| **Search Analytics** | 9.4 (75 reviews) | Not enough data | 
| **Integrations** | 9.3 (80 reviews) | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 

#### Compatibility - Enterprise Search Software

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **File Types** | 9.2 (18 reviews) | Not enough data | 
| **Federated Search** | 9.6 (19 reviews) | Not enough data | 
| **Global Language Support** | 8.7 (18 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Metadata Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Indexing** | Not enough data | Not enough data | 
| **Autocomplete** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Query Suggestions** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **For Enterprises** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 

#### Functionality - Enterprise Search Software

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Personalization** | 9.2 (19 reviews) | Not enough data | 
| **Search Analytics** | 9.6 (19 reviews) | Not enough data | 
| **Integrations** | 9.4 (20 reviews) | Not enough data | 

#### Search Queries - Enterprise Search Software

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Highlighting** | 9.6 (19 reviews) | Not enough data | 
| **Faceted Search** | 8.9 (19 reviews) | Not enough data | 
| **Typo Tolerance** | 9.5 (19 reviews) | Not enough data | 
| **Synonyms** | 9.8 (18 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Guru** | 9.1/10 | 108 |
| **KnowledgeOwl** | N/A | N/A |

#### Responses

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Personalization** | 9.1 (41 reviews) | Not enough data | 
| **Route To Human** | 9.3 (38 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.8 (41 reviews) | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Sales Follow-Up** | 8.7 (35 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.7 (39 reviews) | Not enough data | 
| **Lead Generation** | 8.7 (37 reviews) | Not enough data | 
| **Document Processing** | 8.9 (42 reviews) | Not enough data | 
| **Feedback Collection** | 9.1 (38 reviews) | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Simulation and Scenario Generation** | Not enough data | Not enough data | 

#### Platform

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Conversation Editor** | 9.1 (39 reviews) | Not enough data | 
| **Integration** | 9.3 (43 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.3 (41 reviews) | Not enough data | 
| **Drag & Drop Editor** | Not enough data | Not enough data | 
| **Human-in-the-loop (HITL)** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Independent Decision Making** | 9.1 (41 reviews) | Not enough data | 
| **Adaptive Responses** | 9.1 (40 reviews) | Not enough data | 
| **Task Execution** | 9.2 (40 reviews) | Not enough data | 
| **Problem Solving** | 9.2 (42 reviews) | Not enough data | 

#### Generative AI

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **AI Text Generation** | 8.8 (42 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (40 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Agent Collaboration** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Prompt Engineering** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **For No-Code Development** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Dynamic Modeling** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Memory Management** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Cost Management** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Natural Language Interface** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Multiple LLM Models** | Not enough data | Not enough data | 
| **Integration Management** | Not enough data | Not enough data | 
| **Customizable Frameworks** | Not enough data | Not enough data | 
| **Pre-built Templates** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Attended Automation** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Business Process Automation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Deep Learning** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Unattended Automation** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Proactive Error Detection** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **KnowledgeOwl** | 8.6/10 | 40 |

#### Generative AI

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.9 (7 reviews) | 

#### Self-Service Experience

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.6 (38 reviews) | 
| **Searchable Articles** | Not enough data | 9.5 (34 reviews) | 
| **Community Forums** | Not enough data | 6.9 (23 reviews) | 
| **Mobile Optimization** | Not enough data | 8.7 (24 reviews) | 
| **Personalization** | Not enough data | Feature Not Available | 

#### Self-Service Platform

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Branding** | Not enough data | 9.6 (30 reviews) | 
| **Automation** | Not enough data | 8.9 (22 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.2 (23 reviews) | 
| **Integrations** | Not enough data | 8.8 (27 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Guru** | 10.0/10 | 13 |
| **KnowledgeOwl** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Natural Language Configuration** | 10.0 (5 reviews) | Not enough data | 
| **Tone Customization** | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | 
| **API Security** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | 10.0 (5 reviews) | Not enough data | 
| **Seamless Human Escalation** | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Multi-Modal Input Support** | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | 
| **Platform Interoperability** | 10.0 (5 reviews) | Not enough data | 
| **CRM Data Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Version Control** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Webhooks** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Fallback Handling** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Multiple LLM Models** | Not enough data | Not enough data | 
| **Built-in AI Assistant** | Not enough data | Not enough data | 
| **Automated Testing** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Pre-built Templates** | Not enough data | Not enough data | 
| **Agent Design Tools** | Not enough data | Not enough data | 
| **Deep Learning** | Not enough data | Not enough data | 
| **Model Training** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Debugging** | Not enough data | Not enough data | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Proactive Error Detection** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **KnowledgeOwl** | N/A | N/A |

#### Knowledge Base

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Collaboration Tools** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Guru** | N/A | N/A |
| **KnowledgeOwl** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Guru | KnowledgeOwl | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

**Unique to Guru (6):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Insight Engines Software](https://www.g2.com/categories/insight-engines), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents)

**Unique to KnowledgeOwl (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Guru | KnowledgeOwl | 
|---|---|---|
| **Small-Business** | 14.1% | 31.8% | 
| **Mid-Market** | 56.6% | 47.7% | 
| **Enterprise** | 29.3% | 20.5% | 

### By Industry

#### Guru

- **Computer Software:** 14.4%
- **Information Technology and Services:** 10.6%
- **Consumer Services:** 8.9%
- **Internet:** 6.5%
- **Financial Services:** 6.2%
- **Health, Wellness and Fitness:** 5.7%
- **Marketing and Advertising:** 4.6%
- **Outsourcing/Offshoring:** 3.3%
- **Leisure, Travel & Tourism:** 2.7%
- **Telecommunications:** 2.7%
- **Other:** 34.5%

#### KnowledgeOwl

- **Computer Software:** 21.5%
- **Information Technology and Services:** 11.5%
- **Internet:** 5.4%
- **Education Management:** 5.4%
- **Marketing and Advertising:** 4.6%
- **Financial Services:** 3.8%
- **Non-Profit Organization Management:** 3.8%
- **Real Estate:** 3.1%
- **Oil & Energy:** 3.1%
- **Insurance:** 2.3%
- **Other:** 35.4%

---
## Alternatives

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- [Workvivo](https://www.g2.com/products/workvivo/reviews) — 4.8/5 stars (2681 reviews)

---
## Top Discussions

### Guru

- Title: [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) — 3 comments
  > **Top comment:** "Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow."
- Title: [Do we have any mobile app for Guru?](https://www.g2.com/discussions/34530-do-we-have-any-mobile-app-for-guru) — 3 comments, 2 upvotes
  > **Top comment:** "No there is not, however the Web app does scale to phones"
- Title: [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) — 2 comments
  > **Top comment:** "Guru is a company wiki that works in your workflow, so the information you need to do your job is always at your fingertips. You can learn more here:..."
- Title: [What's the best way to memorize info on Guru and apply for everyday situations?](https://www.g2.com/discussions/what-s-the-best-way-to-memorize-info-on-guru-and-apply-for-everyday-situations) — 2 comments, 1 upvote
  > **Top comment:** "The best way to memorize info is... to not have to memorize it at all! Because so many things in a business change daily, Guru is designed to allow you to..."
- Title: [We're plateau-ing with content contribution. Need ideas.](https://www.g2.com/discussions/50469-we-re-plateau-ing-with-content-contribution-need-ideas) — 2 comments, 1 upvote
  > **Top comment:** "We encourage our reps to use the "ask an expert" feature and anytime a question is answered, we save the Q&A as a card under a collection board names "FAQs"..."

### KnowledgeOwl

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/guru-vs-knowledgeowl)