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At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Mid-Market (47.5% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$100.00
Confluence
Star Rating
(4,119)4.1 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansKnowledgeOwl
Star Rating
(121)4.6 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Confluence excels in its content editor, scoring 8.8, which allows for rich formatting and collaboration, while KnowledgeOwl shines with a higher score of 9.5, offering a more intuitive interface for creating and managing content.
- Reviewers mention that KnowledgeOwl's quality of support is exceptional, with a score of 9.7, indicating prompt and helpful responses, whereas Confluence's support, rated at 8.0, may not meet the same level of user satisfaction.
- G2 users highlight that KnowledgeOwl's permissions feature is robust, scoring 9.5, allowing for detailed control over user access, while Confluence, with a score of 8.7, offers less granularity in permission settings.
- Users on G2 say that KnowledgeOwl's searchable articles feature is highly effective, achieving a score of 9.5, making it easier to find information, compared to Confluence's score of 8.3, which indicates room for improvement in search functionality.
- Reviewers mention that Confluence's templates are versatile and user-friendly, scoring 8.5, which helps teams quickly create pages, while KnowledgeOwl's templates, with a score of 8.8, are also praised for their effectiveness but may not be as customizable.
- Users report that KnowledgeOwl's mobile optimization is commendable, scoring 8.6, allowing for seamless access on the go, while Confluence, with a score of 8.6, provides a decent mobile experience but lacks some advanced features available in KnowledgeOwl.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
Free Trial
Confluence
Free Trial is available
KnowledgeOwl
Free Trial is available
Ratings
Meets Requirements
8.5
3,518
9.1
117
Ease of Use
8.0
3,548
9.2
118
Ease of Setup
8.2
1,051
8.9
88
Ease of Admin
8.0
817
9.1
90
Quality of Support
8.1
2,388
9.7
111
Has the product been a good partner in doing business?
8.4
737
9.7
86
Product Direction (% positive)
7.5
3,461
9.6
117
Features by Category
Knowledge Pages
8.5
735
8.6
43
8.4
717
8.4
43
8.8
738
8.8
44
8.3
635
7.0
39
7.8
422
6.8
38
8.7
473
9.6
42
Knowledge Dissemination
8.3
655
8.3
46
8.6
738
9.5
45
9.1
779
9.3
45
8.6
764
8.5
41
8.1
458
8.3
43
7.8
408
Feature Not Available
8.8
454
9.7
42
8.3
431
8.4
36
8.5
428
8.3
38
Agentic AI - Knowledge Base
7.6
165
Not enough data
7.5
163
Not enough data
7.5
162
Feature Not Available
Login Options
9.0
32
Not enough data
8.2
30
Not enough data
Productivity
7.4
29
Not enough data
7.9
29
Not enough data
7.9
31
Not enough data
7.2
29
Not enough data
7.7
30
Not enough data
Customization
7.9
30
Not enough data
8.9
29
Not enough data
8.0
30
Not enough data
Agentic AI - Unified Workspaces
7.1
27
Not enough data
7.5
27
Not enough data
Automation
8.4
41
Not enough data
8.5
39
Not enough data
8.5
40
Not enough data
Administration
8.7
41
Not enough data
8.3
40
Not enough data
9.0
39
Not enough data
Project management
8.9
39
Not enough data
8.3
39
Not enough data
8.5
39
Not enough data
8.5
39
Not enough data
8.3
39
Not enough data
7.9
39
Not enough data
8.2
39
Not enough data
Workload
7.8
39
Not enough data
8.5
39
Not enough data
8.6
40
Not enough data
8.1
38
Not enough data
Communication & Collaboration
8.7
39
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
Cost Management
7.6
39
Not enough data
7.7
39
Not enough data
7.5
39
Not enough data
Integration
8.1
38
Not enough data
7.9
40
Not enough data
7.8
39
Not enough data
Generative AI
8.1
39
Not enough data
8.2
38
Not enough data
Agentic AI - Work Management
7.8
36
Not enough data
7.8
36
Not enough data
8.0
37
Not enough data
8.2
36
Not enough data
Communication
7.0
54
Not enough data
8.4
56
Not enough data
7.7
51
Not enough data
8.1
56
Not enough data
8.3
52
Not enough data
Content & Documents
8.9
56
Not enough data
8.9
56
Not enough data
8.7
54
Not enough data
8.9
56
Not enough data
Controls
8.4
51
Not enough data
8.7
51
Not enough data
8.6
53
Not enough data
8.0
50
Not enough data
8.2
51
Not enough data
Project Management
8.3
52
Not enough data
8.5
53
Not enough data
8.9
50
Not enough data
9.0
50
Not enough data
Remote Collaboration
9.1
52
Not enough data
8.7
53
Not enough data
8.7
52
Not enough data
7.2
51
Not enough data
Generative AI
7.9
51
Not enough data
7.7
50
Not enough data
Agentic AI - Project Collaboration
7.1
48
Not enough data
7.5
48
Not enough data
Generative AI
Not enough data
7.9
7
Self-Service Experience
Not enough data
9.5
29
Not enough data
9.4
29
Not enough data
6.9
23
Not enough data
8.6
21
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
9.5
24
Not enough data
8.9
22
Not enough data
6.9
21
Not enough data
8.6
23
Agentic AI - Customer Self-Service
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
8.4
174
Not enough data
8.5
175
Not enough data
8.5
172
Not enough data
Operations - IT Documentation
8.5
170
Not enough data
8.0
171
Not enough data
8.2
168
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and KnowledgeOwl are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
KnowledgeOwl is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.7%
Internet
6.5%
Financial Services
5.5%
Marketing and Advertising
4.0%
Other
43.4%
Computer Software
21.7%
Information Technology and Services
10.8%
Internet
5.8%
Education Management
5.8%
Non-Profit Organization Management
4.2%
Other
51.7%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
KnowledgeOwl has no discussions with answers
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