Introducing G2.ai, the future of software buying.Try now
Compare Confluence and KnowledgeOwl 
Featured Products
At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Mid-Market (47.5% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$100.00
Confluence
Star Rating
(4,227)4.1 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansKnowledgeOwl
Star Rating
(121)4.6 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Confluence excels in collaboration features, with users highlighting its real-time editing capabilities that help prevent knowledge loss when team members leave. This makes it particularly effective for large projects where documentation is crucial.
- Users say KnowledgeOwl stands out for its exceptional customer support, with many praising the responsiveness and expertise of the support team. This level of assistance can significantly enhance the user experience, especially for those who may need help navigating the platform's robust features.
- According to verified reviews, Confluence offers a wide range of professional templates that facilitate project planning and meeting documentation, making it a preferred choice for teams looking for structured documentation solutions.
- Reviewers mention that KnowledgeOwl provides a highly customizable and user-friendly interface, which is particularly beneficial for technical users who appreciate the ability to access data through APIs. This flexibility can be a game-changer for companies with specific documentation needs.
- Users highlight that while Confluence has a higher overall satisfaction score, KnowledgeOwl's users rate its ease of use and setup more favorably, indicating that KnowledgeOwl may be a better fit for teams prioritizing a straightforward onboarding process.
- G2 reviewers note that Confluence's extensive user base and feature set make it a powerful tool for mid-market companies, while KnowledgeOwl's smaller but dedicated user community appreciates its tailored approach and focus on customer service, suggesting that the choice may depend on the specific needs of the organization.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
Free Trial
Confluence
Free Trial is available
KnowledgeOwl
Free Trial is available
Ratings
Meets Requirements
8.5
3,595
9.1
117
Ease of Use
8.0
3,641
9.2
118
Ease of Setup
8.3
1,143
8.9
88
Ease of Admin
8.0
831
9.1
90
Quality of Support
8.1
2,453
9.7
111
Has the product been a good partner in doing business?
8.5
750
9.7
86
Product Direction (% positive)
7.5
3,539
9.6
117
Features by Category
Knowledge Pages
8.5
774
8.6
43
8.4
734
8.4
43
8.8
778
8.8
44
8.3
651
7.0
39
7.8
436
6.8
38
8.6
512
9.6
42
Knowledge Dissemination
8.3
671
8.3
46
8.6
772
9.5
45
9.2
838
9.3
45
8.6
788
8.5
41
8.1
477
8.3
43
7.8
421
Feature Not Available
8.7
509
9.7
42
8.4
473
8.4
36
8.5
445
8.3
38
Agentic AI - Knowledge Base
7.6
174
Not enough data
7.6
173
Not enough data
7.5
174
Feature Not Available
Login Options
9.2
42
Not enough data
8.2
32
Not enough data
Productivity
7.4
30
Not enough data
8.1
32
Not enough data
7.9
31
Not enough data
7.4
31
Not enough data
7.7
32
Not enough data
Customization
8.0
32
Not enough data
8.8
34
Not enough data
8.0
31
Not enough data
Agentic AI - Unified Workspaces
7.0
26
Not enough data
7.5
29
Not enough data
Automation
8.5
48
Not enough data
8.5
45
Not enough data
8.6
49
Not enough data
Administration
8.7
47
Not enough data
8.3
45
Not enough data
9.0
44
Not enough data
Project management
8.7
45
Not enough data
8.3
45
Not enough data
8.7
46
Not enough data
8.4
46
Not enough data
8.3
44
Not enough data
7.7
43
Not enough data
8.3
46
Not enough data
Workload
7.7
44
Not enough data
8.4
46
Not enough data
8.5
46
Not enough data
8.0
45
Not enough data
Communication & Collaboration
8.6
45
Not enough data
9.1
52
Not enough data
9.0
51
Not enough data
Cost Management
7.7
44
Not enough data
7.9
45
Not enough data
7.6
43
Not enough data
Integration
8.0
42
Not enough data
7.8
45
Not enough data
7.7
44
Not enough data
Generative AI
7.9
43
Not enough data
7.9
42
Not enough data
Agentic AI - Work Management
7.5
39
Not enough data
7.6
40
Not enough data
7.7
40
Not enough data
7.9
39
Not enough data
Communication
7.1
57
Not enough data
8.4
60
Not enough data
7.6
55
Not enough data
8.1
61
Not enough data
8.2
56
Not enough data
Content & Documents
8.9
63
Not enough data
8.8
60
Not enough data
8.6
61
Not enough data
8.8
61
Not enough data
Controls
8.3
53
Not enough data
8.5
54
Not enough data
8.6
56
Not enough data
7.9
52
Not enough data
8.2
54
Not enough data
Project Management
8.1
56
Not enough data
8.4
55
Not enough data
8.8
54
Not enough data
9.0
53
Not enough data
Remote Collaboration
9.0
57
Not enough data
8.7
54
Not enough data
8.7
54
Not enough data
7.1
54
Not enough data
Generative AI
7.9
57
Not enough data
7.7
55
Not enough data
Agentic AI - Project Collaboration
7.0
50
Not enough data
7.5
50
Not enough data
Generative AI
Not enough data
7.9
7
Self-Service Experience
Not enough data
9.5
29
Not enough data
9.4
29
Not enough data
6.9
23
Not enough data
8.6
21
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
9.5
24
Not enough data
8.9
22
Not enough data
6.9
21
Not enough data
8.6
23
Agentic AI - Customer Self-Service
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
8.4
178
Not enough data
8.5
182
Not enough data
8.5
181
Not enough data
Operations - IT Documentation
8.4
178
Not enough data
8.0
174
Not enough data
8.2
174
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and KnowledgeOwl are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
KnowledgeOwl is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.8%
Internet
6.3%
Financial Services
5.5%
Marketing and Advertising
4.3%
Other
43.2%
Computer Software
21.7%
Information Technology and Services
10.8%
Internet
5.8%
Education Management
5.8%
Non-Profit Organization Management
4.2%
Other
51.7%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
KnowledgeOwl has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
