--- title: KnowledgeOwl Reviews meta_title: 'KnowledgeOwl Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 133 reviews by the users' company size, role or industry to find out how KnowledgeOwl works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 133 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # KnowledgeOwl Reviews **Vendor:** KnowledgeOwl **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.6/5.0 **Total Reviews:** 133 ## About KnowledgeOwl KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features without unnecessary complexity. We're customer-first and AI-forward, creating solutions that solve real challenges for real teams. What We Do: Build searchable, scalable knowledge bases for any audience—customer-facing help centers, internal documentation, training resources, or hybrid solutions serving multiple audiences simultaneously. From growing startups to established enterprises, KnowledgeOwl provides a centralized information hub that evolves with your organization. Core Capabilities: Flexible Access Controls: Create public knowledge bases for customers, private ones for internal teams, or hybrid solutions with granular permissions—all from one platform. AI-Assisted Search: Readers find answers through our AI chatbot, semantic search, keyword search, or by browsing your knowledge base structure—whatever method works best for them. Complete Customization: Match your brand identity with fully customizable themes, CSS, and design options that make your knowledge base feel native to your website. Actionable Analytics: Track article performance, search behavior, user engagement, and content gaps with detailed insights that drive continuous improvement. Intuitive Interface: Clean, straightforward design that content creators and end-users consistently praise. Creating, managing, and finding information is genuinely easy. Who Uses KnowledgeOwl? Organizations across every industry: SaaS companies reducing support volume, healthcare organizations standardizing procedures, financial services ensuring compliance, manufacturers preserving institutional knowledge, energy companies documenting complex systems, and nonprofits scaling their impact. Every company has information they need to share, we ensure you can do so with ease! The KnowledgeOwl Difference We solve actual problems rather than adding complexity. Every feature is built with real user workflows in mind—which is why teams consistently find KnowledgeOwl both powerful and refreshingly simple. Our platform scales effortlessly whether you're documenting processes for 10 people or building comprehensive resource centers for thousands. We're not just software; we're your partner in creating a more informed, efficient organization. Results You'll See: Reduce repetitive support tickets, accelerate employee onboarding, standardize cross-team processes, preserve critical institutional knowledge, and improve customer self-service—all while giving your team a knowledge management solution they'll actually enjoy using. Transform information chaos into organized, accessible knowledge that drives measurable results.Give us a whirl, and we'll give you a hand in getting set up! ## KnowledgeOwl Pros & Cons **What users like:** - Users appreciate the **ease of use** of KnowledgeOwl, enjoying its intuitive setup and smooth integration for knowledge management. (9 reviews) - Users praise the **responsive customer support** from KnowledgeOwl, consistently delivering solutions and assistance when needed. (7 reviews) - Users praise KnowledgeOwl for its **robust features and exceptional customer support** , making knowledge management seamless and effective. (7 reviews) - Users commend KnowledgeOwl for its **exceptional helpfulness** and outstanding customer support, enhancing their overall experience. (6 reviews) - Users praise the **easy setup** of KnowledgeOwl, facilitating smooth integration and quick adaptation for new authors. (5 reviews) - Intuitive (5 reviews) - Users appreciate the **exceptional support and transparency** of KnowledgeOwl, enhancing their overall experience and satisfaction. (5 reviews) - Users love the **easy integrations** of KnowledgeOwl, which streamline workflows and enhance productivity effortlessly. (4 reviews) - Users value the **high customizability** of KnowledgeOwl, enabling tailored solutions for various needs and preferences. (3 reviews) - Users value the **extensive customization options** in KnowledgeOwl, enhancing branding and user experience effortlessly. (3 reviews) **What users dislike:** - Users find the **learning curve** for KnowledgeOwl's WYSIWYG editor challenging compared to more familiar document tools. (1 reviews) - Users find the **limited customization** in reporting restricts their ability to analyze user interactions effectively. (1 reviews) - Users find the **limited functionality** of KnowledgeOwl restrictive, desiring more flexibility in reporting and integration. (1 reviews) - Users feel the **limited options** in features like multilingual support hinder their overall experience with KnowledgeOwl. (1 reviews) - Users note **limited reporting** options in KnowledgeOwl, although recent improvements have been observed over time. (1 reviews) - Users find **missing features** like built-in table of contents and multi-language support hinder the overall experience. (1 reviews) - Search Limitations (1 reviews) ## KnowledgeOwl Reviews ### 1. Good overall experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2017 **What do you like best about KnowledgeOwl?** Easy to use. Extensible. Data collection. Linked articles are really useful. **What do you dislike about KnowledgeOwl?** When I copy and paste text, KO adds spans with formatting info. I want to be able to copy and paste without any formatting (CTRL-SHIFT-v). Synonym library doesn't allow spaces, so I can only add single words. I want to be able to add multi-word phrases (for example: end user). Ability to use related article feature without autogenerated related articles (I want to choose which articles are in the related articles category). Ability to convert categories to articles. Search could be a lot better. Better wiziwig - easier access to source/output comparison. Need better versioning options for categories. Ability to bulk edit. **What problems is KnowledgeOwl solving and how is that benefiting you?** Problems with previous tool: It lacked support for many standard product documentation authoring and user features. It lacked support for implementing modern web features. The search sucked. Benefits of KO: It is a help-authoring tool, designed for technical writers, which means it has: A simple editor as well as access to topic source Standard editor/writer/review workflow for content Topic versioning: multiple versions of a topic can be in draft form. Content reuse: dynamic templates, snippets to keep all content in-sync. Semantic styling: tagging of content bits for easy restyling. It is a modern web tool, which means out-of-the-box we get: Cloud hosting for the tool and docs Instant publish/build/re-index of the entire doc site SEO tools (refine categories, related articles, recommend pages, search phrases, synonyms, exclude-from-search, a Google Custom Search option) Responsive design (try it on your mobile device!) Standard reports, Google Analytics option User comments, ratings, search suggestions, other self-help stuff Contact form with search integration Link by topic ID, not topic title (to prevent broken links) Easy access to the power of web programming (e.g., REST APIs, site-wide and topic styling and scripting) ### 2. Best support ever. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** The team -- they helped a lot with customizing their interface for our needs, and are super helpful with custom coding work and so on. Also, the look is "fresh" and the interface is easy. They've also been very responsive when we've run into issues. The solution is great, simply put - it works. I love that it's web-based and that there is no XML or download required, and that anyone can log in and figure out how to use it. **What do you dislike about KnowledgeOwl?** I dislike that other users require extra payment. I think you should allow at least 2 users (one to write, one to edit/approve). The integration with Zendesk broke at one point, so we had a lot of tickets going to "nowhere" and didn't know it. We only found out when we started receiving comments about not responding to help requests. Once we found out, the team at KnowledgeOwl was super fast in looking into what happened and ultimately we removed the integration altogether. There was no way to review the tickets sent/forms completed, so that is something they could add - an internal storage somewhere. **Recommendations to others considering KnowledgeOwl:** If you need a lightweight solution, no software or XML required, and have a single product offering, it's a great tool. You pay for every "knowledgebase" you offer though, so if you need multiple solutions you may want to look into the heavy hitters in this space. **What problems is KnowledgeOwl solving and how is that benefiting you?** It's our help system for the users of our product. We also use a hidden category for our internal release notes. ### 3. KnowledgeOwl Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Susan S. | Loan Production Appraisal Analyst, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** The technical support I receive is outstanding. As for the system itself, I'm not a very technical person, but the system is very easy to use. Customizable to whatever your heart desires. From a user perspective, it is very easy to navigate around and find sources of information. **What do you dislike about KnowledgeOwl?** I would like to see the glossary function updating to the articles working better. I would also like to see a way we can easily link a document from a drive to an article, either a word, PDF or spreadsheet. **What problems is KnowledgeOwl solving and how is that benefiting you?** We are using this piece as a central location for all company documentation including policies, procedures, contacts and will use this for training purposes. ### 4. Easy, Online, Shared Resource **Rating:** 4.5/5.0 stars **Reviewed by:** Amber S. | SEO Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2017 **What do you like best about KnowledgeOwl?** Knowledge Owl creates an easy to create and share platform for information, articles, manuals and resources. Our company uses it to develop standard practices and share articles like How-Tos, Helpful Links and other informational resources **What do you dislike about KnowledgeOwl?** The menu format doesn't allow for much creative variation **Recommendations to others considering KnowledgeOwl:** Good platform for creating an in-house resource. Some knowledge of we'd development required **What problems is KnowledgeOwl solving and how is that benefiting you?** Being able to create, share, update in-house articles. Able to export PDF versions or share links. ### 5. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jay S. | Digital Learning Manager, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2017 **What do you like best about KnowledgeOwl?** The company is responsive in a timely manner and works to make adjustments to meet our needs. **What do you dislike about KnowledgeOwl?** Nothing at this time is disagreeable from my perspective. I'm not involved with invoicing, network implementation, etc. so can't speak to that. **What problems is KnowledgeOwl solving and how is that benefiting you?** Provide an accessible site for our staff to read articles and get help. It's a clean, searchable interface that is more modern and flexible than our previous space. ### 6. Review of KnowledgeOwl by Benefitnext **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa D. | Senior Business Analyst, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** Pretty easy to set up initially. There are a lot of features that we are not yet using I'm sure. **What do you dislike about KnowledgeOwl?** In the past I have felt that the editor was limited and not overly easy to use but now that I am used to it, it is OK. **Recommendations to others considering KnowledgeOwl:** Great customer service. **What problems is KnowledgeOwl solving and how is that benefiting you?** We use Knowledge Owl to build our product Knowledge Base (help information). ### 7. Great product - great support **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon W. | President and Creative Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2017 **What do you like best about KnowledgeOwl?** Consistently adding new features and support is lightning fast. **What do you dislike about KnowledgeOwl?** I wish it had more import options like Word, gDoc etc and converted them into KO friendly documents. **Recommendations to others considering KnowledgeOwl:** Sign up for the trial and play around with the interface to get a feel if it's a fit. **What problems is KnowledgeOwl solving and how is that benefiting you?** Knowledge sharing and SOP creation. ### 8. Its been awesome, our team has benifited greatly **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela D. | Senior Agent / Trainer , Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2017 **What do you like best about KnowledgeOwl?** The ability to change content is our business changes **What do you dislike about KnowledgeOwl?** It times out, to quickly. Wish I could change the colors and layout, **Recommendations to others considering KnowledgeOwl:** Awesome work tool!!! **What problems is KnowledgeOwl solving and how is that benefiting you?** Our team has all work instructions in one place. It can be changes as our needs change. quick access to all our information and instructions. ### 9. Love it! Use it Everyday...and so do all our users! **Rating:** 5.0/5.0 stars **Reviewed by:** Alison F. | Network Administrator and DBA, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** It's usability, responsiveness, the versioning, the ease of use. Great value for a great price for a non-profit. **What do you dislike about KnowledgeOwl?** Sometimes it's hard to format within the article - even using the HTML, it doesn't seem to always work right. **What problems is KnowledgeOwl solving and how is that benefiting you?** End to End Business Process Documentation, Updates to Users on system changes. ### 10. Great software for designing help sites **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie S. | Director of Data Science, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** KnowledgeOwl has been easy to use and upate. The image handling lets you create new help articles quickly and to swap out out-of-date screenshots. **What do you dislike about KnowledgeOwl?** Hard to track what needs updating; would like more tools to export/tag **What problems is KnowledgeOwl solving and how is that benefiting you?** Made a help site for a small software company with a global reach. ### 11. Principal **Rating:** 5.0/5.0 stars **Reviewed by:** Paxton A. S. | President, Principal, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2017 **What do you like best about KnowledgeOwl?** Setup is extraordinarily easy and the Knowledge Owl team is fantastic. **What do you dislike about KnowledgeOwl?** It would be helpful to have a more robust glossary system. **What problems is KnowledgeOwl solving and how is that benefiting you?** Knowledge Owl allows our teams to have a common understanding of processes and terms. ### 12. Easy to use knowledge base **Rating:** 4.5/5.0 stars **Reviewed by:** Chris W. | Senior Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** The software is very simple and easy to use. Users with very little technical skills were able to pick it up easily. **What do you dislike about KnowledgeOwl?** Sometimes when copying and pasting from external documents, we had trouble getting the formatting to come over correctly. It added some extra time on our end. **What problems is KnowledgeOwl solving and how is that benefiting you?** We have a internal team of around 100 users that need to we need to share knowledge and guidelines with. We were using it to promote consistency within our company. ### 13. Works well for what I need, but could always improve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2017 **What do you like best about KnowledgeOwl?** It allows me to do everything I need to do and get all the information to the team members who need it. **What do you dislike about KnowledgeOwl?** Some of the permissioning systems good be better. That might be user error on my team, but we run into complications around who can see what. **What problems is KnowledgeOwl solving and how is that benefiting you?** We are improving our flow of communication and learning-based initiatives. This has helped onboard new staff and support continuing staff in their professional development. ### 14. Easy to work with **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** The system is easy to work with, even if you know little to nothing about setting up a knowledge base system. Also, the communication is great. **What do you dislike about KnowledgeOwl?** When attempting to merge different types of documents into the system, charts don't transfer over well. **What problems is KnowledgeOwl solving and how is that benefiting you?** Having readily available information at my employee's fingertips. We are able to get direct communication regarding how things need to be changed to make the information more easily understood and user friendly. ### 15. Using KnowledgeOwl has been a huge benefit for our company **Rating:** 5.0/5.0 stars **Reviewed by:** Anna H. | Marketing and Communications Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** It enables us to easily communicate and direct employees to one single source for all of our learning and documentation. It streamlines what would otherwise be a very complicated process. **What do you dislike about KnowledgeOwl?** We are very happy with it! No complaints and perfectly meets our current business needs. **Recommendations to others considering KnowledgeOwl:** This is a great resource for enabling your employees. We recommend it for onboarding and for communicating throughout different projects. **What problems is KnowledgeOwl solving and how is that benefiting you?** Streamlining operations, education and communication with our employees. ### 16. Easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** The ease for the customers to use this is wonderful! Not difficult and the end user has no difficulty in navigating anything they need. Great format! **What do you dislike about KnowledgeOwl?** Would like it to be a bit easier to manage with the groups, but this might be a training issue at this point. **What problems is KnowledgeOwl solving and how is that benefiting you?** Biggest problem we had before was the search-ability of the content in how it was presented. However, moving to Knowledgowl has resolved that problem! ### 17. Great tool, great service, great overall! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** It is a really versatile tool, I love the editing capabilities. It is quite easy to accomplish whatever you need! I love the service too. If something goes wrong, they are quick to fix it. **What do you dislike about KnowledgeOwl?** Nothing yet that I can tell. I have not run into any issues. **Recommendations to others considering KnowledgeOwl:** Try it, make sure you work with the team, great product! **What problems is KnowledgeOwl solving and how is that benefiting you?** Solving the problem for needing to provide internal resource guide for employees. ### 18. Easy to use and manage content **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy M. | Customer Advocacy Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2017 **What do you like best about KnowledgeOwl?** Our training team uses KnowledgeOwl to promote our webinars. The ability to use templates and copy existing articles means I can create new pages in a snap! **What do you dislike about KnowledgeOwl?** Can't think of a thing. I am only using this tool to create landing pages and it works for my needs! **What problems is KnowledgeOwl solving and how is that benefiting you?** Webinar promotion. These articles can be used as landing pages with a clear and prominent call to action! ### 19. Great Knowledge Base Software **Rating:** 5.0/5.0 stars **Reviewed by:** Dave T. | Director of Recreation & Facilities, Recreational Facilities and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2017 **What do you like best about KnowledgeOwl?** Very easy to use. Organizes content in a clear, organized and concise manner. **What do you dislike about KnowledgeOwl?** Sometimes it times out and you have to log back in. I think that may be something on our end though. Not certain it is a software issue. **What problems is KnowledgeOwl solving and how is that benefiting you?** Collaborating on a large project with a big group of people and a lot of data is much easier thanks to Knowledge Owl. ### 20. Useful tool, slow build when images involved. **Rating:** 3.5/5.0 stars **Reviewed by:** Megan S. | Systems and Implementation Specialist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** Flexibility of setting up tags, review process / draft mode. Search tags were useful and returned optimized results. **What do you dislike about KnowledgeOwl?** Unable to copy/paste images. Tedious to have to save all images uniquely when I essentially already have the KB article written and really just need to upload it to KO. **What problems is KnowledgeOwl solving and how is that benefiting you?** Easier access to troubleshoot software issues for clients without having to submit a support ticket with our staff. ### 21. Our organization recently converted from a printed franchise operations manual to Knowledge Owl **Rating:** 5.0/5.0 stars **Reviewed by:** Steve F. | Manager of Partner Growth, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** The support is incredible. Internally in our own organization, I often tell coworkers how timely and helpful your support staff are. The technology and platform is also great! **What do you dislike about KnowledgeOwl?** Nothing so far--this box probabaly should not have a minimum character count **Recommendations to others considering KnowledgeOwl:** Do it. The support is incredible **What problems is KnowledgeOwl solving and how is that benefiting you?** No more need to print expensive paper copies and redistribute to 100+ franchise owners. Video capabilities are also very useful ### 22. Overall it has served our purpose well. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** It's a convenient way to generate various FAQs and protocols. **What do you dislike about KnowledgeOwl?** Would like it to be more object oriented and drag and drop to organize topics better. As one topic may start off belonging to a sub category, however over time may become large enough to require it's own category. **What problems is KnowledgeOwl solving and how is that benefiting you?** Offering to customers as a means of instructions or outlining requirements of our software and configurations. ### 23. An honest admin review of KO **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** Reports on what our users are searching for, tagging articles, easy to use interface on the admin side. **What do you dislike about KnowledgeOwl?** Nothing to dislike so far in our experience. **Recommendations to others considering KnowledgeOwl:** Do a trial, contact their firendly support and other business who use KO **What problems is KnowledgeOwl solving and how is that benefiting you?** We are building a better knowledge base for our clients that is easily searchable and has a friendly user interface. ### 24. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** Ease to design and edit. Aesthetics. Mutli platform view. **What do you dislike about KnowledgeOwl?** Copy and paste-having to first put in word edit. Wish it could have more options to have drop downs within lists. Search for items within folders **What problems is KnowledgeOwl solving and how is that benefiting you?** Sharing large amount of resources with my team. Great to have it housed all in one place. ### 25. KnowledgeOwl is the Best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2017 **What do you like best about KnowledgeOwl?** The system is very easy to work on. We enter in guidelines, announcement, and forms daily and KO is a breath of fresh air to do the job! **What do you dislike about KnowledgeOwl?** When overwriting a upload in the Library; the cache must be constantly cleared. **Recommendations to others considering KnowledgeOwl:** Great system! Highly recommend it! **What problems is KnowledgeOwl solving and how is that benefiting you?** None ### 26. Effective! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2017 **What do you like best about KnowledgeOwl?** Knowledge Owl is easy to use and the support staff are supremely supportive and responsive! **What do you dislike about KnowledgeOwl?** Page formatting does not always do what I want it to do. Bullets and numbering of items are to rigid and difficult to format. I wish it worked more like Word. **What problems is KnowledgeOwl solving and how is that benefiting you?** We maintain all of our company training documentation, policy and process documentation and deployment, go-to resources of how-to and best practices instructions and checklists. Every department and location, across 13 states uses our Knowledge Base. ### 27. Room for growth but a solid knowledge suppository! **Rating:** 4.0/5.0 stars **Reviewed by:** Nick F. | Senior Depot Technician, Medical Devices, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** The automation of the signup/password reset process. **What do you dislike about KnowledgeOwl?** The limits of an article. Would like to see ability to import a word or excel file to populate an article. **What problems is KnowledgeOwl solving and how is that benefiting you?** Availability of information outside of need for a VPN. ### 28. Change Mgmt. Lead **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** Knowledge owl is easy to use both from an administration perspective and an user perspective. **What do you dislike about KnowledgeOwl?** It would be great if there were an auto save (have lost work/had to retype) **What problems is KnowledgeOwl solving and how is that benefiting you?** used for assisting in training of community ### 29. Hiring Manager/KB Article Content Creator **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** I like the idea that we are able to section off different parts of the Knowledge base based on the readers level of access **What do you dislike about KnowledgeOwl?** I dont like the fact that certain web browsers allow you to resize pictures using drag, and some dont **What problems is KnowledgeOwl solving and how is that benefiting you?** We are training our new employees with the knowledgebase. I wish there was a slide show format to go through an entire section of the KB ### 30. Excellent set up to review for our guidelines, matrix and products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2017 **What do you like best about KnowledgeOwl?** Very is to navigate for our employees to search for guidelines and new recent updates **What do you dislike about KnowledgeOwl?** Not really much to dislike about the product except we have now found out how to enter in the key words for when they search so this helps **What problems is KnowledgeOwl solving and how is that benefiting you?** This has solved many problems as in regards to the amount of information the system can hold, archive etc ### 31. Great product, headed in the right direction **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie T. | Director, Customer Service Strategic Projects, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** Simplicity. Easy to setup and assign users to roles. **What do you dislike about KnowledgeOwl?** Editing can only be done in browser - no option for uploading **What problems is KnowledgeOwl solving and how is that benefiting you?** Streamlining procedures for consistent service. ### 32. Easy to use, great pricing, very flexible, outstanding service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** Ease of use, flexibility, and the ability to meet my company's KB goals without unnecessary complexity.. **What do you dislike about KnowledgeOwl?** Single Sing On from multiple source URLs would be very valuable. **Recommendations to others considering KnowledgeOwl:** Talk to existing customers, and then demo their product. **What problems is KnowledgeOwl solving and how is that benefiting you?** Making support documentation available to customers in an easy to use platform. Customer reviews of our KB have been very positive. ### 33. Protecting Our Core Values **Rating:** 5.0/5.0 stars **Reviewed by:** Josh N. | Owner, Business Supplies and Equipment, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2015 **What do you like best about KnowledgeOwl?** Incredible support that goes above and beyond Clean and simple user interface Powerful back end **What do you dislike about KnowledgeOwl?** The only wish I had, is to have found this product sooner! **Recommendations to others considering KnowledgeOwl:** Reach out to support. They are incredibly helpful **What problems is KnowledgeOwl solving and how is that benefiting you?** We have been very lucky to experience rapid growth due to our unique approaches in our industry. Unfortunately, rapid growth is very dangerous for many companies, because the growth distracts them, and they lose sight of what made the successful in the first place. We were desperately searching for a solution that would allow us to retain and promote our culture in a simple, but powerful, knowledge base platform. We tested many products, but Knowledgeowl was the simplest and most effective to use. In addition, the support has been incredible. I really feel like they are in this with us, not just selling a product. I highly recommend this product! - [View KnowledgeOwl pricing details and edition comparison](https://www.g2.com/products/knowledgeowl/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A08%3A12+-0500&secure%5Bsession_id%5D=4b9af7d6-385d-48f4-be19-8241c39decb6&secure%5Btoken%5D=7e4fd28fb37710bf5ba8be322ce5dfecaa66a2657cca49c8dc981fc66301b517&format=llm_user) ## KnowledgeOwl Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Userlane](https://www.g2.com/products/userlane/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## KnowledgeOwl Features **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Organization - Other Integrations - Knowledge Integrations **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Communication** - Social Features - Tagging - Upload - Comments ## Top KnowledgeOwl Alternatives - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (514 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,259 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,245 reviews)