--- title: KnowledgeOwl Reviews meta_title: 'KnowledgeOwl Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 133 reviews by the users' company size, role or industry to find out how KnowledgeOwl works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 133 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # KnowledgeOwl Reviews **Vendor:** KnowledgeOwl **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.6/5.0 **Total Reviews:** 133 ## About KnowledgeOwl KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features without unnecessary complexity. We're customer-first and AI-forward, creating solutions that solve real challenges for real teams. What We Do: Build searchable, scalable knowledge bases for any audience—customer-facing help centers, internal documentation, training resources, or hybrid solutions serving multiple audiences simultaneously. From growing startups to established enterprises, KnowledgeOwl provides a centralized information hub that evolves with your organization. Core Capabilities: Flexible Access Controls: Create public knowledge bases for customers, private ones for internal teams, or hybrid solutions with granular permissions—all from one platform. AI-Assisted Search: Readers find answers through our AI chatbot, semantic search, keyword search, or by browsing your knowledge base structure—whatever method works best for them. Complete Customization: Match your brand identity with fully customizable themes, CSS, and design options that make your knowledge base feel native to your website. Actionable Analytics: Track article performance, search behavior, user engagement, and content gaps with detailed insights that drive continuous improvement. Intuitive Interface: Clean, straightforward design that content creators and end-users consistently praise. Creating, managing, and finding information is genuinely easy. Who Uses KnowledgeOwl? Organizations across every industry: SaaS companies reducing support volume, healthcare organizations standardizing procedures, financial services ensuring compliance, manufacturers preserving institutional knowledge, energy companies documenting complex systems, and nonprofits scaling their impact. Every company has information they need to share, we ensure you can do so with ease! The KnowledgeOwl Difference We solve actual problems rather than adding complexity. Every feature is built with real user workflows in mind—which is why teams consistently find KnowledgeOwl both powerful and refreshingly simple. Our platform scales effortlessly whether you're documenting processes for 10 people or building comprehensive resource centers for thousands. We're not just software; we're your partner in creating a more informed, efficient organization. Results You'll See: Reduce repetitive support tickets, accelerate employee onboarding, standardize cross-team processes, preserve critical institutional knowledge, and improve customer self-service—all while giving your team a knowledge management solution they'll actually enjoy using. Transform information chaos into organized, accessible knowledge that drives measurable results.Give us a whirl, and we'll give you a hand in getting set up! ## KnowledgeOwl Pros & Cons **What users like:** - Users appreciate the **ease of use** of KnowledgeOwl, enjoying its intuitive setup and smooth integration for knowledge management. (10 reviews) - Users praise the **responsive customer support** from KnowledgeOwl, consistently delivering solutions and assistance when needed. (8 reviews) - Users praise KnowledgeOwl for its **robust features and exceptional customer support** , making knowledge management seamless and effective. (7 reviews) - Users commend KnowledgeOwl for its **exceptional helpfulness** and outstanding customer support, enhancing their overall experience. (6 reviews) - Users praise the **easy setup** of KnowledgeOwl, facilitating smooth integration and quick adaptation for new authors. (5 reviews) - Intuitive (5 reviews) - Users appreciate the **exceptional support and transparency** of KnowledgeOwl, enhancing their overall experience and satisfaction. (5 reviews) - Users value the **high customizability** of KnowledgeOwl, enabling tailored solutions for various needs and preferences. (4 reviews) - Users love the **easy integrations** of KnowledgeOwl, which streamline workflows and enhance productivity effortlessly. (4 reviews) - User Interface (4 reviews) **What users dislike:** - Users find the **limited functionality** of KnowledgeOwl restrictive, desiring more flexibility in reporting and integration. (2 reviews) - Users find the **learning curve** for KnowledgeOwl's WYSIWYG editor challenging compared to more familiar document tools. (1 reviews) - Users find the **limited customization** in reporting restricts their ability to analyze user interactions effectively. (1 reviews) - Users feel the **limited options** in features like multilingual support hinder their overall experience with KnowledgeOwl. (1 reviews) - Users note **limited reporting** options in KnowledgeOwl, although recent improvements have been observed over time. (1 reviews) - Users find **missing features** like built-in table of contents and multi-language support hinder the overall experience. (1 reviews) - Search Limitations (1 reviews) ## KnowledgeOwl Reviews ### 1. Great tool, greater service **Rating:** 5.0/5.0 stars **Reviewed by:** Marlies H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about KnowledgeOwl?** Knowledge Owl offers an easy-to-use tool where you can create a knowledge base tailored to your needs in detail. In addition, they are really into providing new functionalities to make it even better. These new functionalities are always accompanied by extensive communication and work instructions on their own knowledge base. If something goes wrong or you don't quite get the hang of something, they are ready to offer personal support. Always friendly, always helpful. They are open to feedback and always willing to look for solutions together for things you want to do in your knowledge base. **What do you dislike about KnowledgeOwl?** New features are often accompanied by minor bugs. However, these bugs are always solved quickly and are always communicated transparently and with the necessary speed. **What problems is KnowledgeOwl solving and how is that benefiting you?** Centralisation of documentation, quick findability of work instructions, easy to follow work instructions ### 2. 'Empowering Knowledge Base' **Rating:** 4.5/5.0 stars **Reviewed by:** Marta F. | Content Analyst , Publishing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about KnowledgeOwl?** It's literally a hub for empowerment. Where colleagues and customers can meet, share, access empowering information that transforms. Full of features that enable positive collaboration, integration, communication, coordination, engagement. sharing, content management and customization. A platform i find user-friendly, easy-to-integrate, with exceptional user support. **What do you dislike about KnowledgeOwl?** At implementation, the learning curve is a challenge for some. But with frequent use anyone can soon get the hang of it, and get on to empowering interactions and knowledge base. **What problems is KnowledgeOwl solving and how is that benefiting you?** It enables and activates an empowering hub for information access, knowledge base, engagement, collaboration, coordination and workflow. Which has brought about improved outcomes and streamlined efficiencies. ### 3. Easy to use and great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Robert K. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about KnowledgeOwl?** It was extremely easy to import my exsiting documentation and then east to add new articles. And when I want to try and do something odd or wacky, their support team is there to help me with the snippit that gets me just what I asked for. **What do you dislike about KnowledgeOwl?** I honestly can't think of anything. This platform was perfect for my needs and they continue to add and improve functionallity. **What problems is KnowledgeOwl solving and how is that benefiting you?** Are support tickets are way down and are users are happier as they can easily find the solution they need. ### 4. Knowledge Owl Works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about KnowledgeOwl?** It's intuitive and easy to understand, it works well, and is simple to get up and running. The team that built it clearly knew a lot about managing knowledge and I go to their website for recommendations and best practices. Their customer support is extremely knowledgeable and responsive. **What do you dislike about KnowledgeOwl?** Reporting at a granular level is difficult; having to use Google Analytics adds a level of complexity. It would be nice to have a few more fields available for Authors so it's easier to keep track of them. **What problems is KnowledgeOwl solving and how is that benefiting you?** Knowledge Owl allows us to post self-service articles for a variety of techical topics geared for end users. We have multiple knowledge bases being used in different ways, all within a single interface. ### 5. Steady platform that is easy to navigate with responsive help deak support. **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about KnowledgeOwl?** The design we worked with KO to create has an easy interface for our customers and allows for updating with new content with a few clicks of a button. **What do you dislike about KnowledgeOwl?** Nothing that we have experienced to date. **What problems is KnowledgeOwl solving and how is that benefiting you?** We publish more than 350 articles and blogs on all things related to sales and sales leadership. The search feature allows our licensed subscribers to easily access content "just in time" on their mobile devices for self directed learning and coaching. ### 6. KnowledgeOwl Knows! **Rating:** 4.5/5.0 stars **Reviewed by:** Arthur M. | Regional Managing Editor , Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2023 **What do you like best about KnowledgeOwl?** What an amazing Knowledge Base platform. Easy-to-set up, user-friendly, integrates superbly, has got brilliant user support team. I use it alot. Its exceptional in understanding your business problems and solving them. Its highly customizable as well. If you know, you know. **What do you dislike about KnowledgeOwl?** Just a few dislikes. Copy and pasting is sometimes an isuues. Reporting challenges too. Security is sometimes compromised. **What problems is KnowledgeOwl solving and how is that benefiting you?** It enables a self service base for knowledge. Easily stores info and makes it accessible for users intelligently. A platform for corporate knowledge and engagement. ### 7. Knowledge Owl empowers our partners to make smart decisions that positively impacts our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Elaine K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about KnowledgeOwl?** The tool is intuitve and easy to use and the service is excellent! Team is kind and quick to respond and are always happy to help. **What do you dislike about KnowledgeOwl?** There is nothing I dislike. I only wish I had more time to review new features in a more timely manner. **What problems is KnowledgeOwl solving and how is that benefiting you?** We distribute key product knowledge and business processes to enable our partners to service our customers. ### 8. Knowledge Owl - Easy to use and effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about KnowledgeOwl?** Knowledge Owl is easy to use and quickly helped us launch several different knowledge bases. The creativity it allows makes it easy to design and author in an efficient time. Their help center has most of the answers you need. If you need to reach out to them, the response time is quick and the team is extremely helpful. I love Knowledge Owl! **What do you dislike about KnowledgeOwl?** The only piece that would be helpful is the import side when importing from another knowledge source. **What problems is KnowledgeOwl solving and how is that benefiting you?** Different Knowledge Bases to support different products. It's easy to use and customize. ### 9. Best way to share important job aides and processes with the entire company! **Rating:** 4.5/5.0 stars **Reviewed by:** Grace G. | Manager, Vet Services & Partnerships, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about KnowledgeOwl?** Easy to use and create articles. I enjoy using the embed functionality to bring in additional media elements, like tango screen shot walk throughs, videos from other platforms and interactive elements to bring content to life. **What do you dislike about KnowledgeOwl?** Would like more choices around fonts and colors to customize content. Additional plugins for Office 365 apps could also be a good add on for integration to bring content in from other places. **What problems is KnowledgeOwl solving and how is that benefiting you?** Distribute information to teams and provide correct processes and job aides for instructions that are needed to be completed. Great way to push out information in a concise manner. ### 10. Knowledge Owl is an easy to use knowledge database with the best customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about KnowledgeOwl?** The customer service. The team at Knowledge Owl are all genuinely nice and caring and will do anything possible to ensure their customers are happy. The system is easy to use and perfect for companies/industries who are not highly regulated and allow for quick updates. **What do you dislike about KnowledgeOwl?** There is nothing we dislike about Knowledge Owl. We do have a challenge with our company being highly audited where we could see the opportunity in more visibility of changes in the back end. **What problems is KnowledgeOwl solving and how is that benefiting you?** All of our consultants use them to ensure they are following the right processes and providing accurate information ### 11. Any file access, anywhere! **Rating:** 5.0/5.0 stars **Reviewed by:** Marc C. | Software Application Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2022 **What do you like best about KnowledgeOwl?** Like that whatever the file, whatever the size, access is possible! Its integration with multiple applications makes collaboration and exchanges very efficient. **What do you dislike about KnowledgeOwl?** When you look at the big picture, which is guaranteed file access regardless, then you find just about no fault with this software. It works! **What problems is KnowledgeOwl solving and how is that benefiting you?** It's made file access easy, enabled secure collaboration and exchange of sensitive content in the cloud. The end of which is seamless, time and resource saving interactions, self service. ### 12. KnowledgeOwl Fan Club **Rating:** 5.0/5.0 stars **Reviewed by:** Joy B. | Technical Writer & Content Owner **Reviewed Date:** November 30, 2021 **What do you like best about KnowledgeOwl?** It's a hard call whether I love the product or customer support more! The software is intuitive and makes documentation a breeze, and their support is amazing! **What do you dislike about KnowledgeOwl?** File management could be better - I'd love to set alt tags in one place and be able to sort my files more easily. **What problems is KnowledgeOwl solving and how is that benefiting you?** I recently completed a restructuring project for our help center, and the ability to copy or sync articles has been a lifesaver! ### 13. Garantiza un uso bastante fluido y sin mayores inconvenientes. **Rating:** 4.0/5.0 stars **Reviewed by:** Mika T. | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about KnowledgeOwl?** Tiene una interfaz bastante simple y fácil de usar que nos ayuda a resolver de manera fácil, rápida y práctica una amplia variedad de problemas existentes en mi empresa, especialmente aquellos que involucran la gestión de la información. El equipo de atención al cliente es bastante rápido y receptivo al responder cualquier solicitud o pregunta que surja durante el uso de esta aplicación. Su rendimiento es bastante bueno y eficiente al usarlo, lo que garantiza un uso bastante fluido y sin mayores inconvenientes que afecten su funcionalidad. El hecho de que estén actualizando constantemente la plataforma es de gran ayuda para mantener siempre todo el sistema actualizado y que no haya problemas debido a la antigüedad del software. **What do you dislike about KnowledgeOwl?** Mi principal queja es que detecta una falla en la seguridad e integridad de los datos, ya que el sistema permite la edición simultánea de dos archivos por dos personas diferentes, lo cual no debería ser posible, ya que puede verse afectada la integridad del documento. **What problems is KnowledgeOwl solving and how is that benefiting you?** Nos ha sido muy útil compartir de una manera más fácil y rápida la información de nuestras ventas, clientes e ingresos con los empleados de nuestra empresa, de tal manera que todos puedan tener acceso a la información de inmediato y sin presentar ningún conflicto o problema que les impida realizar sus actividades por no tener toda la información a su disposición. ### 14. very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Barbara R. | Senior Technical Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2017 **What do you like best about KnowledgeOwl?** the organisation of the folders and sub folders **What do you dislike about KnowledgeOwl?** that I have to sort from A-Z manually that when I perform a search, it will not tell from which folder/subfolder the result is **What problems is KnowledgeOwl solving and how is that benefiting you?** it helps to pull in all the information in my company and share them globally ### 15. The way SaS as it should be **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2018 **What do you like best about KnowledgeOwl?** That's a hard one....but I'd say the very rich but flexible features set and the awesome technical support **What do you dislike about KnowledgeOwl?** Nothing so far. We are in the process of setting up or site and testing, So far, nothing has been an issue and where we needed support, it was easy to schedule and spot on. **Recommendations to others considering KnowledgeOwl:** Nothing I can think of **What problems is KnowledgeOwl solving and how is that benefiting you?** We needed a replacement for Crowdbase which is turning off their platform at the end of the year. After a through search for a replacement, Knowledge Owl came out as the clear winner on every one of our requirements. First and foremost, we needed the ability to mimick the look (to some degree) and interaction behavior that our users had become used to in Crowdbase. KO provided this. The KO feature set is actually overkill for our needs, but very solid and not so granular that a none coder can't get things done without support. However, when you need support, KO REALLY shines. They are a relatively small organization, but growing, so they can really provide personal service. If KO can find that magical balance of growth (which will come just based on how great a platform it is), and continue the quality of service, they will own the knowledge base space. ### 16. Great way to update our employees **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffery G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2018 **What do you like best about KnowledgeOwl?** I like that I am able to update the information needed by our employees as I get it. The program is very intuitive to use and take little time to learn. You do not need mad computer or HTLM skills to run the program. It is great to have customer service that actually wants to help you in a quick and efficient manner. We get great feed back from our employees on the ease to use and search. It is hard to even think about going back to the old way of doing business after being spoiled with this program. And again, the support side is always there, ready to jump in and fix what needs to be done, no questions asked. **What do you dislike about KnowledgeOwl?** It is hard to find anything to dislike with this program. About the only thing is for some of the things that need done, it is helpful to know HTML coding, but with the support this company has, they do it faster than I ever could, saving us time and money. **Recommendations to others considering KnowledgeOwl:** Get this program and save time and headaches. **What problems is KnowledgeOwl solving and how is that benefiting you?** We use to have our employees look up manual section in Word, with no real search ability. This caused downtime while they researched and delays for our customers. With the search function alone, time was saved. And the ability to add other training links saved them time trying to find them on different web pages. ### 17. Good ui **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about KnowledgeOwl?** I like to work on it, it’s very good design **What do you dislike about KnowledgeOwl?** I don’t dislike anything particularly good team **What problems is KnowledgeOwl solving and how is that benefiting you?** Best good knowledge base ### 18. Kudos to KnowledgeOwl - we made the right choice for Level Five Selling! **Rating:** 5.0/5.0 stars **Reviewed by:** Janet S. | Managing Partner, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2018 **What do you like best about KnowledgeOwl?** KnowledgeOwl is very easy to use - especially if you've worked with any blogging software - and the support services are fabulous. You can schedule support calls online for the amount of time you need and the team responds to emails, too. We can't sing their praises more! They're definitely a 10+. **What do you dislike about KnowledgeOwl?** Sorry - but nothing to dislike about here. **Recommendations to others considering KnowledgeOwl:** We are delighted with our decision to use KnowledgeOwl as the base of our KMS and would recommend them to other companies seeking to quickly deploy a KMS system. **What problems is KnowledgeOwl solving and how is that benefiting you?** In starting a new company, we wanted to create a KMS to supplement our new Level Five sales training and sales coaching offering. We are using it as a market differentiator. After reviewing several KMS systems, we decided to go with KnowledgeOwl. Our reasons were several, including: easy to use, quick to get up and running, expandable as our user numbers grow, affordable and the features/functionality were a good fit with our product portfolio. ### 19. Clean UI; exemplary support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2018 **What do you like best about KnowledgeOwl?** We tested a few different pieces of software for our company intranet (after being forced to move away from the outdated Google Classic Sites) and chose Knowledge Owl because the UI was simple, clean, and easy to navigate. It gave us enough latitude to shape the way we wanted to present information to our employees while also providing enough structure to maintain a professional, organized site. **What do you dislike about KnowledgeOwl?** As the "subject matter expert," I needed to be the one to create our site, but I have zero experience with HTML coding. That being said, I can't say enough how incredible the support team (esp. Marybeth!) has been. They are extremely responsive and excellent teachers to the extent that even someone like me with no coding experience has been able to create exactly what I want with relative ease. Good customer support is a dying art, so Knowledge Owl has really exceeded expectations in this area! **What problems is KnowledgeOwl solving and how is that benefiting you?** Company intranet, resource center, training and ongoing development. ### 20. I turned every stone until I found KnowledgeOwl! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2018 **What do you like best about KnowledgeOwl?** - Superlative customer service: I am a difficult-to-please customer, however the KnowledgeOwl team is consistently able to meet if not exceed my expectations every time. - There is virtually no limit to what you can do with this app, as far as knowledge management and customer self service. Moreover, the app is easy to use, thus it will reduce your time spent on tweaking the settings and increase your time spent on writing. But if you like to play around with code, you can customize your KB to no end, from CSS to API calls. - Totally unbeatable value. Basically, if you are not using KnowledgeOwl for your knowledge management and customer self service, it is either because you do not know about it yet, or because your company is stuck with something else. Long life to Marybeth and Pete!!! **What do you dislike about KnowledgeOwl?** Nothing really, since when I find something that needs fixing, they will take care of it in a snap. **What problems is KnowledgeOwl solving and how is that benefiting you?** External KB: Ticket deflection, customer self service Internal KB: Info and knowledge management ### 21. Easy to use and set up **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth H. | Tech Documentation Specialist I, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2019 **What do you like best about KnowledgeOwl?** Ease of navigation, customization, creation of sub categories and articles is very simple **What do you dislike about KnowledgeOwl?** Public facing training articles are not very present **What problems is KnowledgeOwl solving and how is that benefiting you?** We are using this to build out a website for documentation and it has been really easy to use and maintain. ### 22. Easy to use by anyone and great support team ! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about KnowledgeOwl?** Simple web base interface that's easy to use by anyone in the company. Great features that really help you manage the life cycle of your knowledge articles. Any questions or problem you have, just contact the support team and they are always there to help ! We really enjoy our experience :) **What do you dislike about KnowledgeOwl?** Maybe more language interface (French for example) **What problems is KnowledgeOwl solving and how is that benefiting you?** We have a lot of good employee that will soon retire and since we could not clone them, mapping their knowledge in KnowledgeOwl is the next best thing ! This will ensure that all those years of experience will not get lost as people leave the company. ### 23. Documentation is a breeze with Knowledge Owl! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2018 **What do you like best about KnowledgeOwl?** I love that Knowledge Owl has such an amazing WYSIWYG experience (or HTML dump), you can drill down into multiple knowledge bases with sub articles, and the search is fantastic! The Support is so amazing as well, the team really knows their stuff and is so helpful and prompt! Oh! The roles you can set are fantastic as well, because they make it so you can have lots of different types of users -- read only users (public) vs editors and writers! **What do you dislike about KnowledgeOwl?** I would love a few more API capabilities. **Recommendations to others considering KnowledgeOwl:** Try it out! They have non-profit discounts as well, you won't find a cheaper, more easy to use software than them. **What problems is KnowledgeOwl solving and how is that benefiting you?** Easily made documentation. People tend to shy away from making documentation because it's "too hard" or "takes too much time". Knowledge Owl helps make things easy for people with no html experience, or all the HTML experience make beautiful documentation easily. ### 24. Excellent Customer Service and Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jim O. | Sr. SharePoint Specialist, Sports, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2017 **What do you like best about KnowledgeOwl?** The tool is super easy for our users. Each and every time that I have had a roadblock - KO has been there with different solutions - sometimes going above what i was even thinking possible. I like that KO gives you access to style the KB to your liking - access to all parts header/css/login screen etc. **What do you dislike about KnowledgeOwl?** nothing really. If i need something then i ask KO and their response and support is unmatched. **What problems is KnowledgeOwl solving and how is that benefiting you?** At the start we had the need to have two separate knowledge bases, but 40% shared content. KO was able to meet our needs and create new functionality which pulled content from a single source. Another time, we had different login requirements for each KB and KO was able to make adjustments so that we could tailor the login process to each to match the internal clients requirements. On group wanted comments - BAM! KO adds the ability to makes comments on posts. I have a long list and each time KO has delivered. ### 25. Knowledge Owl for SaaS **Rating:** 3.5/5.0 stars **Reviewed by:** John A. | Technical Lead, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2017 **What do you like best about KnowledgeOwl?** We originally went with Knowledge Owl because it was light-weight and did not enforce a ticketing and chat customer support as part of the package--as we use someone else's platform for these purposes. We were mainly interested in a Wordpress-y type knowledge base that would allow us to point customers and not worry about constructing a complex file structure for a knowledge base. The software's design is pretty customizable so you can have your own branding at no extra cost. There's strong typographical and design decisions that make complex workflows easily readable by customers. **What do you dislike about KnowledgeOwl?** The design themes and interface aren't hugely modern and don't feel terribly resilient sometimes. There have been some security concerns as well: for a while, if you googled "knowledge owl login", Google would provide you with a link that looked like Knowledge Owl and would accept your credentials, but it would not be pointing at knowledgeowl's domain (as far as I could see). Occasionally the UI on the administrator end was not quite as intuitive, but on the whole things were discoverable. **What problems is KnowledgeOwl solving and how is that benefiting you?** We're B2B SaaS and we offer customer support through a chat line. KnowledgeOwl worked great for us because we didn't want an entire system that included ticketing, but we wanted something that would play nice with our DNS and allow us to point customers to more complicated workflow education. Knowledge Owl hit that sweet spot, and it's freed up our time significantly to do other important things (development, sales, meaningful customer interaction). ### 26. A wise choice for your knowldge base. **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua C. | Senior Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** For anyone who has used KnowledgeOwl one of the first things you will notice is it just works. The setup and usage are super intuitive and I have never once needed to ask for help in how to set something up or use the application. - Well done! You have granular control over access to your knowledge based to make this either internal or public facing and can even have as our organization does sections for each team. Styling your KB is easy as 1.2.3 and you don't need to know any coding to get up and running but have absolute control to add your own custom HTML, CSS and Javascript! In addition you can include tracking codes and other tools that might be useful to solve your problems. **What do you dislike about KnowledgeOwl?** If you follow these guys on twitter you will see way too many cute owl photos. This can be immersing and you may loose hours of productivity gawking at how cute they are. :D **What problems is KnowledgeOwl solving and how is that benefiting you?** Our organization uses KnowledgeOwl as our customer facing knowledge based which our customers LOVE as well as a tool for internal documentation to house a library of articles and how to's for our new employees and remote workers. Each of our departments has their own KB which put relevant knowledge within easy access for each employee while ensuing for security of more sensitive information. I have tried to think of what life without KnowledgeOwl would be like and indeed it is a stark existence. ### 27. Easy to use solution for central communication and documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin M. | Programming Services Consultant, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** Foldering/navigation, versioning, ability to restrict access by IP or password, ease of use of the editor, ability to customize look/feel of the knowledge base using the robust bult-in style editor as well as custom CSS (this is a big one for me). **What do you dislike about KnowledgeOwl?** I honestly can't think of anything! I've never run into any issues that couldn't be easily solved by contacting support or searching their documentation. **What problems is KnowledgeOwl solving and how is that benefiting you?** My company uses KnowledgeOwl for customer-facing documentation, and it's been an invaluable resource. It is so incredible to be able to copy/paste a link to or a section of a document, instead of repeating ourselves over and over again for common questions in chat/tickets. The amount of documentation we have written (and how well organized it is, thanks to KnowledgeOwl) has also greatly reduced the need for our customers to contact support. So awesome! My department also uses KnowledgeOwl for internal documentation/communications, as well as housing documents/processes the entire team needs access to. This has been great for streamlining communication, keeping things consistent and accessible, and making sure everyone is on the same page. We love it!! ### 28. Excellent product and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Kate M. | Product & Customer Champion, Resident Cheesemonger, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** Everything, basically. The product itself is easy, straightforward, and intuitive, and good new features and functionality are always being added. But above all, I love the staff and support. I feel like Marybeth is practically part of my own team at times--she always gets back to me quickly and offers a variety of solutions to a problem, and the team at KO has been great handling some custom requests or fast-tracking things we desperately needed. **What do you dislike about KnowledgeOwl?** Honestly there's nothing to dislike here, though I cannot wait for the new editor to be out of beta and permanently live! **Recommendations to others considering KnowledgeOwl:** Definitely do the free trial--we ran several PoCs off of the trial and Marybeth and Pete helped us play around with different ways to import all of our existing content from our previous vendor, etc. And if KO doesn't currently do something you want, explain it and ask them about it--they've been great to us! **What problems is KnowledgeOwl solving and how is that benefiting you?** We use KO for the help documentation for our own SaaS application. Most importantly, the API and the "pages to recommend on" functionality has allowed us to provide an in-app contextually relevant help menu for our end-users, which has made our own help documentation much more user-friendly and readily-accessible (and has increased its usage). ### 29. Freelancer using Knowledge Owl **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon F. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** I work as a freelancer and I do some work for Salsify, and I've found that Knowledge Owl is incredibly easy to use. Whether I'm uploading new article content, swapping out images, making revisions, etc., it's super user friendly. I like that I can use multiple instances of Knowledge Owl and while the content may change, the overall user experience remains the same. **What do you dislike about KnowledgeOwl?** There isn't anything about Knowledge Owl that I dislike. **What problems is KnowledgeOwl solving and how is that benefiting you?** Each of our customers has a version of knowledge owl that they can access that walks them through a variety of articles, instructing them on how to use the Salsify software. Each instance of KO is specific to a customer so the actual article content may vary from customer to customer. Some information is standard, across all clients, so while we can upload or create general content that everyone can use, we can also have specific information based on the client. ### 30. Extremely Powerful and Well Designed Knowledgebase <3 **Rating:** 5.0/5.0 stars **Reviewed by:** Holly G. | Director of Solutions Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** I love the flexibility of the application, the support, and most importantly how it helps me solve communication problems. I love how agile the application is and how they're constantly making awesome improvements. It's also extremely easy to use. I REALLY love their new owl too. His name is Linus and he's adorable. Everyone needs a Linus. **What do you dislike about KnowledgeOwl?** I don't have a negative thing to say about this company. They're epic. I've spent so much time in KO and am always so pleased. **Recommendations to others considering KnowledgeOwl:** If you feel like you're repeating yourself frequently, or even need a place to store important processes, procedures, ect KO is amazing. I've used other knowledge bases in the past with other companies and this company blows everyone out of the water. KO has my heart! **What problems is KnowledgeOwl solving and how is that benefiting you?** I'm primarily solving communication issues. I help to create efficient documentation. The benefits are that our company and customers have resources to documentation. It also saves many people in the company time as well as prevent a lot of redundancies. ### 31. Excellent customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Eliza L. | Technical Writer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** KnowledgeOwl offers very responsive and helpful customer support. If I ask about a feature that's currently unavailable, they'll put in a request with their Development team to implement it within a few weeks. Their product is easy to use and if I have any questions, our rep is always quick to respond and patient with me. The product itself is extremely easy to use, but offers a lot of nifty features and they're always introducing new ones. **What do you dislike about KnowledgeOwl?** There's not much I dislike so far. KnowledgeOwl is still growing, so they might not have all the features you're looking for in a similar product, but they'll get there, especially if you specifically request certain enhancements. **Recommendations to others considering KnowledgeOwl:** This is an excellent product for anybody who's looking for a knowledge base that's easy to use, but comes with lots of cool features, while not being extremely expensive. **What problems is KnowledgeOwl solving and how is that benefiting you?** Our company needed a knowledge base system for our product documentation. Putting this information into a knowledge base refreshes our help content and helps match the technology we offer with our products. ### 32. Great hosting solution **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamad E. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2017 **What do you like best about KnowledgeOwl?** KnowledgeOwl is very easy to use for technical and non-technical personnel, very flexible (branding/ theming) and, overall, very fast. I have reviewed comparable solutions, but KnowledgeOwl was perfect fit for a small technology company like ours. Finally, the support we received has been awesome. **What do you dislike about KnowledgeOwl?** KnowledgeOwl does not support multi-languages directly, There is a way for developer to check for browser language setting. Although, this is doable, it makes the page very hard to maintain, and having a regular translator working with knowledgeOwl is far fetched. **Recommendations to others considering KnowledgeOwl:** The best part of knowledgeOwl is the flexibility as an administrator: You can access almost every portion of the portal and change it to suit your exact needs. For instances, we needed to add a JScript to support displaying mathematical equations, integrate widgets from Zendesk, and other vendors, everything was accessible and right there. **What problems is KnowledgeOwl solving and how is that benefiting you?** We are hosting the support portal for NumXL SDK. ### 33. User-Friendly CMS **Rating:** 4.5/5.0 stars **Reviewed by:** Blake W. | Technical Writer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** The team at knowledge owl was very helpful when I was looking for an easy to use content management system. I needed something that not only I could log into and use; my team uses Knowledge Owl as well. The support staff at knowledge owl helped me customize the CSS of my site, and they are always there when I have a question. Back-end layout is easy to use. User-facing content looks fantastic, and my users are very happy with how my knowledge base looks. **What do you dislike about KnowledgeOwl?** Would like more CSS control over individual pages. **Recommendations to others considering KnowledgeOwl:** More user friendly if you have other people than technical writers working in the CMS. I can have non-writer colleagues edit documentation easier in Knowledge Owl than in a DITA structure, etc. **What problems is KnowledgeOwl solving and how is that benefiting you?** Needed a knowledge base. Now I have a functioning knowledge base with user docs, troubleshooting guides, videos, and various other resources. ### 34. KnowledgeOwl - Helping to make 'Help' simple yet powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Darren M. | Manager Customer Support & Quality Assurance, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2017 **What do you like best about KnowledgeOwl?** Efficient Content Management, ability to customise the UI and to use the API to integrate with our service desk. I also find that the product team are continuing to develop the product and their response to customer's needs is extremely agile. **What do you dislike about KnowledgeOwl?** There's room to improve the reporting and ability to share content across multiple KBs. **Recommendations to others considering KnowledgeOwl:** If you are looking to build or migrate a knowledgebase to a platform that will support better usability and more efficiency, then give it a try and you'll realise straight away how easy it is for any member of your team to get it setup and going. **What problems is KnowledgeOwl solving and how is that benefiting you?** To easily manage content-heavy help resources and to quickly and easily deploy variations of the same KB for different clients. Also to interface with our service desk for managing customer requests. ### 35. Knowledge Owl Review **Rating:** 2.0/5.0 stars **Reviewed by:** Andrea P. | Implementation Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** Easy user interface that allows for quick and efficient use of the product. Their user support was also very helpful. Searching for an article is always great. I like the setup of the product. It's really a create user interfact. **What do you dislike about KnowledgeOwl?** One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all. **What problems is KnowledgeOwl solving and how is that benefiting you?** Providing our clients with an in depth understanding of our product. Clients are more self sufficient and less likely to contact support for easy day-to-day issues that can be addressed in the knowledge base. We also supply our clients with links to other important files using Knowledge Owl. ### 36. GREAT Performance Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Christine D. | Senior Instructional Designer, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** There are many good features about this tool... from an admin perspective, I like the drag and drop Table of Contents, how easy it is to create an article; and, how quick it is to update it. Working in the cloud is the BEST! **What do you dislike about KnowledgeOwl?** There really isn't anything I dislike. This tool is so easy to use. **Recommendations to others considering KnowledgeOwl:** Just try it. I have used multiple tools in response to our need for Performance Support and I highly recommend KnowledgeOwl over any other tool I have used, Ontuitive and RoboHelp to name the two main ones. **What problems is KnowledgeOwl solving and how is that benefiting you?** Performance Support for sales and operations teams worldwide. Most of our processes are the same or similar, but, it is still easy to copy and article and update it for regional differences. ### 37. Solid Knowledgebase for Small Teams **Rating:** 3.0/5.0 stars **Reviewed by:** Rebecca C. | Training Lead & Senior Consultant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2017 **What do you like best about KnowledgeOwl?** I liked how easy it was to store things into Knowledge owl as well as the ease of use for new employees to access the information. The interface is extremely user friendly and easy to navigate. **What do you dislike about KnowledgeOwl?** I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that everyone could access what was needed. **What problems is KnowledgeOwl solving and how is that benefiting you?** We got all of our documents in one general area and it helped us to organize our knowledgebase as well as new hire documents in one space. ### 38. Affordable tool, great support team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2017 **What do you like best about KnowledgeOwl?** The development team has always been very responsive to questions and concerns. When an issue has been brought to their attention, they have consistently striven to respond and correct the issue promptly. It also helps a lot that the solution has been affordable, which allowed me to convince my company to give it a trial run to show whether it has value before they commit many resources to it. **What do you dislike about KnowledgeOwl?** The new text editor feels a bit too sterile, like it's trying to go the "Apple-style" that the industry is trending towards. In doing so, it feels like it actually making it less intuitive to use and is hiding some features (e.g. the "source" button is nowhere to be found now.) I very much dislike this "dumbing down" direction that many software companies are trying to take, as it frustrates and alienates the more tech-savvy users who prefer the more "Windows" or "Android" style of app information being accessible and customizable. Would rather the developers put effort into either a useful functionality for my organization, such as a mobile app that can sync the database contents when online and store them for offline use. Or that they spent more time in identifying and correcting several of the unexpected behaviors that continue in the software, such as an inconsistent and unusual Glossary term matching in articles, or what seems like a relatively poor article search engine (displays top hits that lack any words used in the search, while other articles have been created with those keywords in different order in the title/article tags/variations of search question/and synonyms for the words defined...). **Recommendations to others considering KnowledgeOwl:** Evaluate the needs of your company as well as your budget. Knowledge Owl is a great tool if your needs revolve around a smaller organization or smaller number of authors, you want something that makes creating content relatively easy (compared to something like a wiki) and you have a relatively limited budget to work with. Be aware that the product may not be completely mature though, which is offset by the lower cost of the product. **What problems is KnowledgeOwl solving and how is that benefiting you?** I'm roughly 6 months in to beginning the service and due to not being able to have many authors for content, have held off in letting our end users know that this knowledge base exists so they wouldn't go look and then decide that content was so sparse they would never return. It's a tough crowd of a few hundred potential readers who are based in the "field," often have spotty Internet access and don't have much time to waste (a stark contrast from some people in an office who may have a little knowledge base.) I'm actually presenting roll out to users tomorrow! If similar projects I've worked on have shown anything, there will be slow adoption by users, so it will likely take at least another 6 months before there is any hope of deriving some sort of possible improvement in our support case data that we track (i.e. "did having knowledge owl make a difference?") There are often no second chances to make first impressions with these kinds of things. Hoping that this builds value and prevents our users from having to make return travel visits to customer accounts and helps them resolve issues with knowledge rather than deciding to RMA equipment that has nothing wrong with it. ### 39. Integral to my Job! Excellent software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2017 **What do you like best about KnowledgeOwl?** KnowledgeOwl is essential to how I communicate with my team, offer documentation, and make sure that we're all on the same page with process. It's easy to see that KnowledgeOwl is made with love and the decisions they make on how to build the software, what features to add, and how to implement them is driven by a deep desire to know how their users work and what they need. If I didn't have KnowledgeOwl, we'd be lost at sea. KnowledgeOwl lets us help our customers with ease; it lets us be strong as a team and consistently give the best information and the best support possible. **What do you dislike about KnowledgeOwl?** Honestly, there isn't anything I dislike. Just like with any software, there is always something to do better or iterate on, but KnowledgeOwl gives great avenues to provide them feedback and they take it seriously and use it to better their product. If there's ever anything that doesn't fit with how we'd like to use it, KnowledgeOwl listens :) **What problems is KnowledgeOwl solving and how is that benefiting you?** We use KnowledgeOwl to write customer documentation and internal documentation for multiple departments. This has helped us solve a lot of internal communication challenges, provide excellent documentation for our support team to in turn provide great service to our users, and also provide world-class documentation for our customers. The benefits we have realized are astronomical. The key one is that we can document our processes, our software, and anything we need to track in one, easily organized, easily searchable, easily legible location. A benefit for our team is that when we have new employees join our company, they have an excellent resource already available to them to quickly and throughly get up to speed with how our company runs. Onboarding to our team is a snap with KnowledgeOwl. ### 40. Knowledge Owl Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Marvin L. | Agent Support Analyst II, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** Broad range of functionality: highly flexible design for KBs, features available work well. I like the control available for reviewing and turning on articles, organizing them, and tagging/searching , great customer service: team responds promptly. Requests for help are answered through email. **What do you dislike about KnowledgeOwl?** I had a hard time using the color picker when referencing our corporate website. It wouldn't automatically pull in the colors. Also notable is the feature for adding jpegs or other graphic files to the articles: you have to add them to the library by using an attachment-like feature for importing from you local files. This adds the file to your file library, from which point you must add it to your articles. This could be made into a shorter process by adding drag-drop file upload maybe. **Recommendations to others considering KnowledgeOwl:** A great solution if you are looking for Knowledge Base core functionality. **What problems is KnowledgeOwl solving and how is that benefiting you?** Trying to prevent calls to our help desk. ### 41. Easy to Implement and Maintain **Rating:** 5.0/5.0 stars **Reviewed by:** Maria J. | Director of Student Advising, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** We've used knowledge base for almost a year now as a tool for students and employees to find information. The best things about Knowledge Owl are 1) How easy it is to create and manage content and 2) The support provided by the team at Knowledge Owl. **What do you dislike about KnowledgeOwl?** I do wish the analytics were a little more robust but they do have documentation on how to incorporate Google Analytics, which has been helpful to us. **What problems is KnowledgeOwl solving and how is that benefiting you?** We are now able to provide 24/7 self-service for our students so they can easily locate policy and process information. As an online institution, it's important for them to find what they need, even when there isn't a live person available. ### 42. Ease at Your Fingertips **Rating:** 4.5/5.0 stars **Reviewed by:** Laura C. | Technology Customer Services Specialist, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** The search feature allows our customer base to easily find what they are looking for instead of scouting all over the site. **What do you dislike about KnowledgeOwl?** We use the LOGIN button which is located all the way to the right of the screen. If it were closer to the SEARCH feature, the customers would be able to click on it right away before using the SEARCH. This has been our biggest complaint from the employees that have used it since implementation. **What problems is KnowledgeOwl solving and how is that benefiting you?** We, as a school district, train over 9,000 employees and are constantly improving our resources. This application has allowed us to do just that by making it so easy to revise resource material on the backend. ### 43. Great Knoweledge base solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** The ability to structure the articles exactly as you see fit. Nesting different collections into categories that can then have articles inside is amazing. **What do you dislike about KnowledgeOwl?** The statistic and reporting elements are a bit weak at the moment. Currently the stats that are shown are Views and Quality Views. Would love to see a actual average time spent on article. Most common place they came from (search, category, other article) and most common place they went to next. **Recommendations to others considering KnowledgeOwl:** KnowledgeOwl has been an incredible company to work with. Their support is crazy fast and extremely helpful. Their offering for a knowledgebase is second to none. They have a huge range of features and functionality, and they seem committed to expanding based on customer demand and feedback. **What problems is KnowledgeOwl solving and how is that benefiting you?** Providing self-serve information to customers looking to learn more about our product or looking to seek a solution to an issue they are facing. We needed a way to quickly and effectively produce and share support documentation and walkthroughs with our customers. ### 44. I think KO is a GREAT VALUE... I use it all the time and enjoy. **Rating:** 4.5/5.0 stars **Reviewed by:** Clint M. | Director of Inside Sales, Aviation & Aerospace, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** Such a great value... 1. Great Price 2. Easy to use 3. Controlled User Group Experiences 4. Looks great on mobile platform 5. CUSTOMER SERVICE HAS BEEN EXCELLENT **What do you dislike about KnowledgeOwl?** I don't love the table features... sometimes it's difficult to work with... especially copy paste of Excel. I wish it had some better options for formatting tables. **Recommendations to others considering KnowledgeOwl:** Make sure the admin takes appearance very seriously... it can be a very good tool when used correctly. **What problems is KnowledgeOwl solving and how is that benefiting you?** Communication to Sales & Marketing in a fast paced, always changing industry. I'm able to make changes with date stamps that allows user to know they are up to date with information. I also love the terms section. ### 45. Amazing Backend and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly A. | Instructional and Service Design Manager, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** Knowledge Owl is comprised of compassionate, dedicated, and talented staff - and it shows in their product. The software is user-friendly, and customer-centered. The software allows companies to meet their needs, wants, and grow as necessary. If you have questions, someone is there to answer, fix, and help. **What do you dislike about KnowledgeOwl?** Nothing. There's literally nothing in my experience working with them that I dislike. They're amazing. **Recommendations to others considering KnowledgeOwl:** Get it! **What problems is KnowledgeOwl solving and how is that benefiting you?** We needed three separate knowledge bases that serve various stakeholders for various purposed. We needed to access and manage both content and users in one simplified space. And Knowledge Owl provided us that space. They also worked intimately to rebrand and customize features for us. ### 46. Excellent service/response **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin V. | Software Architect, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** Quite simply, the service and responsiveness and "personal attention" I received from the team in the beginning (when it was still gizmo). I have used the site very little over the last year (other members of my team have taken over responsibility) **What do you dislike about KnowledgeOwl?** Hard to say, but perhaps the WYSIWIG editor (again this might be outdated info) tended to do some strange things to the source HTML sometimes. I generally only worked in the source HTML after a while. **What problems is KnowledgeOwl solving and how is that benefiting you?** We needed an online help manual for our SaaS platform, and had several secondary features we wanted (widgets, etc) for future ### 47. Incredibly competitive offering coming from a small team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** KnowledgeOwl seems to have an incredible keen sense on what people are looking for in a knowledge base tool. They make a point of doing this really well, and not clouding it with other services/solutions that impact their ability to offer a great tool. **What do you dislike about KnowledgeOwl?** If there's anything we dislike, we reach out to them and they have a solution for us quickly. **Recommendations to others considering KnowledgeOwl:** Reach out to them! They're very happy to help assist with any questions you have. **What problems is KnowledgeOwl solving and how is that benefiting you?** We wanted to offer our users the ability to find answers to many questions they were looking for, without necessarily requiring reaching out to our support team. This helped expand our self service option so that we could focus our time on other areas of our business. This helped tremendously as we are a small team. ### 48. Easy to use with good support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** Good controls and ability to link knowledge bases to each other so you only have to update once and have changes reflected on all Kbs. Also good customer service and support when I got stuck or needed advice **What do you dislike about KnowledgeOwl?** FAQ and index pages - could be prettier! **What problems is KnowledgeOwl solving and how is that benefiting you?** We needed to provide an online knowledge base to support our web platform in realtime as we are an agile tech company who release updates and changes almost weekly. Our solid state solutions weren't able to keep up and weren't scalable so it was time to move our help online. Using Knowledge Owl has enabled us to make regular updates to our platform support documents as the site develops and new release are launched, in a professional, easy to manage way. ### 49. Knowledge Owl review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2017 **What do you like best about KnowledgeOwl?** Relatively easy to use, logging into the editing portal is easy. **What do you dislike about KnowledgeOwl?** I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was not recovered. This is extremely frustrating. I've also noticed that the formatting has changed in articles I've created in the past where the anchor and links are no longer showing up as they should. I will have to go back into all of my articles and make changes. **What problems is KnowledgeOwl solving and how is that benefiting you?** Knowledge owl has allowed us to create articles to use internally allowing staff to self serve. ### 50. Excellent service and customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about KnowledgeOwl?** The team at KnowledgeOwl is one of the best I've worked with! They are quick to respond, always helpful and going above and beyond to offer support. **What do you dislike about KnowledgeOwl?** Nothing! I think everything I've used so far has been great. **Recommendations to others considering KnowledgeOwl:** I'd definitely recommend KnowledgeOwl. Everyone is so helpful and the system is a wonderful way to share knowledge with customers. We've been very happy with the customer support especially, but also the software itself. It's easy for customers to use and easy to input our data. **What problems is KnowledgeOwl solving and how is that benefiting you?** We are using KnowledgeOwl to offer a service that helps families navigate the college process. The system makes it easy to support clients and provide all kinds of knowledge and information. - [View KnowledgeOwl pricing details and edition comparison](https://www.g2.com/products/knowledgeowl/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+14%3A30%3A56+-0500&secure%5Bsession_id%5D=1a079046-de27-4107-9062-33af69700729&secure%5Btoken%5D=c96b76fb34779d13f2f998d6c1f82f8e5f9b65522cd6f9b19b9ad8a108dc2bb1&format=llm_user) ## KnowledgeOwl Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Userlane](https://www.g2.com/products/userlane/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## KnowledgeOwl Features **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Organization - Other Integrations - Knowledge Integrations **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Communication** - Social Features - Tagging - Upload - Comments ## Top KnowledgeOwl Alternatives - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (514 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,259 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,245 reviews)