KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers
KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features without unnecessary complexity. We're customer-first and AI-forward, creating solutions that solve real challenges for real teams.
What We Do:
Build searchable, scalable knowledge bases for any audience—customer-facing help centers, internal documentation, training resources, or hybrid solutions serving multiple audiences simultaneously. From growing startups to established enterprises, KnowledgeOwl provides a centralized information hub that evolves with your organization.
Core Capabilities:
Flexible Access Controls: Create public knowledge bases for customers, private ones for internal teams, or hybrid solutions with granular permissions—all from one platform.
AI-Assisted Search: Readers find answers through our AI chatbot, semantic search, keyword search, or by browsing your knowledge base structure—whatever method works best for them.
Complete Customization: Match your brand identity with fully customizable themes, CSS, and design options that make your knowledge base feel native to your website.
Actionable Analytics: Track article performance, search behavior, user engagement, and content gaps with detailed insights that drive continuous improvement.
Intuitive Interface: Clean, straightforward design that content creators and end-users consistently praise. Creating, managing, and finding information is genuinely easy.
Who Uses KnowledgeOwl?
Organizations across every industry: SaaS companies reducing support volume, healthcare organizations standardizing procedures, financial services ensuring compliance, manufacturers preserving institutional knowledge, energy companies documenting complex systems, and nonprofits scaling their impact. Every company has information they need to share, we ensure you can do so with ease!
The KnowledgeOwl Difference
We solve actual problems rather than adding complexity. Every feature is built with real user workflows in mind—which is why teams consistently find KnowledgeOwl both powerful and refreshingly simple.
Our platform scales effortlessly whether you're documenting processes for 10 people or building comprehensive resource centers for thousands. We're not just software; we're your partner in creating a more informed, efficient organization.
Results You'll See:
Reduce repetitive support tickets, accelerate employee onboarding, standardize cross-team processes, preserve critical institutional knowledge, and improve customer self-service—all while giving your team a knowledge management solution they'll actually enjoy using.
Transform information chaos into organized, accessible knowledge that drives measurable results.Give us a whirl, and we'll give you a hand in getting set up!
Seller
KnowledgeOwlLanguages Supported
English
Product Description
Knowledge base software
Overview by
Kate Mueller (Product & Customer Champion, Resident Cheesemonger at KnowledgeOwl)
