Kixie PowerCall & SMS Features

Training (3)

Knowledge Base: Organizes knowledge from fellow sales representatives and other experienced employees for reference. This feature was mentioned in 73 Kixie PowerCall & SMS reviews.
Coaching Materials: As reported in 70 Kixie PowerCall & SMS reviews. Offers content and training for new hires within the tool.
Playbook Creation: Based on 40 Kixie PowerCall & SMS reviews. Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes.

Feedback (7)

Review: As reported in 66 Kixie PowerCall & SMS reviews. Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement.
Scorecard: As reported in 64 Kixie PowerCall & SMS reviews. Provides a scorecard to display team and/or individual performance.
Coaching Card: Based on 61 Kixie PowerCall & SMS reviews. Allows managers to utilize and snapshot scorecards to coach new hires and assign action items.
Leaderboard: Projects team sales performance publicly to reward and motivate employees. 68 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Real-Time Updates: Updates sales data in real-time so as to help teams remain close to their goals. 70 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Notifications: Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction. 70 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Competition: As reported in 63 Kixie PowerCall & SMS reviews. Motivates employees by creating time-sensitive competititons that drive performance.

Basic Communication (3)

Phone Calls: Based on 84 Kixie PowerCall & SMS reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.
Conference Calls: Based on 68 Kixie PowerCall & SMS reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.
Desk-to-Desk Calls: Based on 71 Kixie PowerCall & SMS reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines.

Advanced Features (3)

Hold Music: Offers users the option to play music for contacts who are on hold. 66 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Automated Attendants: Based on 62 Kixie PowerCall & SMS reviews and verified by the G2 Product R&D team. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.
VOiP Number: Offers users a unique number that can be dialed from anywhere. This feature was mentioned in 81 Kixie PowerCall & SMS reviews.

Access (3)

Software Pairing: Based on 70 Kixie PowerCall & SMS reviews. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.
Browser Extension: As reported in 82 Kixie PowerCall & SMS reviews. Allows users to download the tool along as an extension to their browser of choice.
Individual Download: Based on 60 Kixie PowerCall & SMS reviews. Requires users download the software on its own.

Calling (5)

Record Calls: Based on 331 Kixie PowerCall & SMS reviews. Records calls for future reference.
Generate Location: Generates an area code local to where the user is calling to increase likelihood of pick-up. 267 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Call Types: As reported in 300 Kixie PowerCall & SMS reviews. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.
Click-to-Call: Gathers contacts from integrated tools, allowing users to call with one click. This feature was mentioned in 326 Kixie PowerCall & SMS reviews.
Auto Dialer: Based on 11 Kixie PowerCall & SMS reviews. Has auto-dialing or predictive dialing functionality.

Contacts (3)

Personalization: As reported in 296 Kixie PowerCall & SMS reviews. Retains a log of extraneous contact information such as timezone and contact engagement.
Information Locater: Finds and opens saved contact information for reference at the time of a new call. This feature was mentioned in 278 Kixie PowerCall & SMS reviews.
Record Prospect Data: As reported in 283 Kixie PowerCall & SMS reviews. Allows users to denote which contacts they believe are prospective customers.

Insights (6)

Notes: Allows users to take notes during or after the call for future reference. This feature was mentioned in 288 Kixie PowerCall & SMS reviews.
Daily Summary: Delivers users a daily summary of activity. This feature was mentioned in 294 Kixie PowerCall & SMS reviews.
Automated Voicemails: Sends automated voicemails to prospective clients who fail to answer. 291 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Automated Emails: Based on 236 Kixie PowerCall & SMS reviews. Sends automated emails to increase engagement with prospective clients.
Sorts Prospects: Organizes contacts based on probability of success. This feature was mentioned in 231 Kixie PowerCall & SMS reviews.
Automated Note Taking: Based on 11 Kixie PowerCall & SMS reviews. Automatically transcribes and summarizes meeting discussions.

Incentives (3)

Badges: Assigns achievement badges to high-performing employees based on pre-determined standards. This feature was mentioned in 73 Kixie PowerCall & SMS reviews.
Triggers: As reported in 78 Kixie PowerCall & SMS reviews. Automatically recognizes achievements that should be added to the leaderboard.
Leaderboards: As reported in 82 Kixie PowerCall & SMS reviews. Highlights top-performing employees to publicly reward their achievements.

Personalization (4)

Profiles: Creates user profiles similar to social media pages that display private or public statuses and updates. This feature was mentioned in 81 Kixie PowerCall & SMS reviews.
Custom Reports: As reported in 82 Kixie PowerCall & SMS reviews. Generates reports with customizable fields to further understand employee performance.
Dashboards: Based on 91 Kixie PowerCall & SMS reviews. Visualizes individual and team insights such as new leads and outbound calls.
Goal Setting: As reported in 77 Kixie PowerCall & SMS reviews. Allows teams to set trackable goals within the tool.

Administrative (10)

Integration: As reported in 90 Kixie PowerCall & SMS reviews. Integrates with CRM and financial systems to help determine goals
Employee Structure: Based on 73 Kixie PowerCall & SMS reviews. Organizes team members by roles, activities and objectives and weighs tasks by importance.
Behavior Monitoring: Allows managers and administrators to peruse profiles and monitor employee behavior and performance. This feature was mentioned in 72 Kixie PowerCall & SMS reviews.
Session Summary Notes: As reported in 92 Kixie PowerCall & SMS reviews. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.
Administrator Access: Based on 92 Kixie PowerCall & SMS reviews. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.
Reporting & Dashboards: Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. 95 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Session Recording: Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. This feature was mentioned in 93 Kixie PowerCall & SMS reviews.
Agent Scheduling and Assignment: Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. 75 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Call Recording: Based on 108 Kixie PowerCall & SMS reviews. Allows supervisors/managers to record and review telephone conversations of agents.
Reporting & Dashboards: Based on 107 Kixie PowerCall & SMS reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Lead Facilitation (3)

Organization (3)

Opportunity and Pipeline Management: Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. This feature was mentioned in 49 Kixie PowerCall & SMS reviews.
Data Entry: As reported in 73 Kixie PowerCall & SMS reviews. Automates the entry of collected data.
Integrations / APIs: Based on 81 Kixie PowerCall & SMS reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Performance Analysis (2)

Sales Analysis (2)

Integrated Workflows (7)

Task Management: Based on 160 Kixie PowerCall & SMS reviews. Automates in-system tasks and provides reminders and details for manual tasks for sales team members to complete.
Email Tracking/Automation: Integrates tightly with email inbox and allows the scheduling and tracking of email outreach and correspondence. 154 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Calls and Voice: Based on 193 Kixie PowerCall & SMS reviews. Provides sales dialer functionality or integrates tightly with dialer software, with useful automation and high-quality calls.
Other Outreach Options: Provides relevant automation in sales channels outside of email and calls, like social media posts, SMS text messages and more. This feature was mentioned in 155 Kixie PowerCall & SMS reviews.
CRM Integration: Based on 188 Kixie PowerCall & SMS reviews. Provides two-way integration with sales CRM: (1) Tracking sales team actions and prospect responses and (2) Pulling CRM data to populate and personalize sales outreach.
Calendar: Based on 145 Kixie PowerCall & SMS reviews. Integrates with calendar software so users can seamlessly schedule calls.
Shared Records: Based on 157 Kixie PowerCall & SMS reviews. Automatically assign strategic leads and accounts to individual reps in a shared bucket for anyone to work on.

Repeatability and Reportability (5)

Content Management: As reported in 155 Kixie PowerCall & SMS reviews. Retains and incorporates company-approved messaging and presentations into emails, calls, meetings, etc.
Workflow Management: As reported in 157 Kixie PowerCall & SMS reviews. Orchestrates automated sales tasks and outreach across a number of channels (email, calls, social media, etc.) and/or integrated systems.
Workflow Performance: Reports on the effectiveness of an entire outreach workflow as well as the effectiveness of specific marketing materials, messaging, outreach tactics, and team members. 162 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Sales Coaching and Insights: Surfaces relevant insights about how a team member can perform better, either with improved sales techniques or prospect-specific hints. This feature was mentioned in 155 Kixie PowerCall & SMS reviews.
Gamification: Provides gamifaction features to rank sales reps on performance 135 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.

Dialing Options (3)

Preview Dialing: Based on 297 Kixie PowerCall & SMS reviews and verified by the G2 Product R&D team. Presents information about the individual being called before the call begins.
Progressive Dialing: Based on 284 Kixie PowerCall & SMS reviews and verified by the G2 Product R&D team. Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.
Predictive Dialing: Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently. This feature was mentioned in 11 Kixie PowerCall & SMS reviews.

Agent Tools (3)

Whisper Coaching: Based on 256 Kixie PowerCall & SMS reviews and verified by the G2 Product R&D team. Allows a supervisor to listen to a call and train in real time.
Callback Scheduling: Based on 269 Kixie PowerCall & SMS reviews and verified by the G2 Product R&D team. Reschedules calls within the software itself, either through a prompt or by the agent themselves.
Call Recording: Based on 318 Kixie PowerCall & SMS reviews and verified by the G2 Product R&D team. Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Automation (3)

Voice Activity Detection: Based on 259 Kixie PowerCall & SMS reviews and verified by the G2 Product R&D team. Decides response type by determining if voice is a human response or an answering machine.
Interactive Voice Response (IVR): Based on 254 Kixie PowerCall & SMS reviews and verified by the G2 Product R&D team. Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.
Call Scrubbing: Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry. 251 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.

Call Analytics (4)

Call Recording: Based on 21 Kixie PowerCall & SMS reviews. Records sales calls and facilitates playback
Machine Learning: Utilizes machine learning technology to analyze recorded sales calls 20 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Call Analysis: As reported in 20 Kixie PowerCall & SMS reviews. Analyzes or facilitates the analysis of recorded and stored sales calls for insight
Lead Qualification: As reported in 21 Kixie PowerCall & SMS reviews. Leverages analytics to qualify and score calls in real time

Agent Performance Management (3)

Customer Scoring: As reported in 19 Kixie PowerCall & SMS reviews. Leverages technology to rate or "read" recordings to determine the impact of sales calls
Speech-to-Text: As reported in 20 Kixie PowerCall & SMS reviews. Transcribes sales calls from speech to text
Artificial Intelligence: Utilizes artificial intelligence technology to discover insights within recorded sales calls 20 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.

Text Messaging (8)

Bulk SMS: Enables users to send mass text message campaigns This feature was mentioned in 85 Kixie PowerCall & SMS reviews.
Two-Way Text Messaging: As reported in 96 Kixie PowerCall & SMS reviews. Facilitates two-way text messaging to encourage consumer engagement and loyalty
Text Scheduler: Provides the ability to schedule single or bulk text messages to recipients on a specific date and time 81 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Automatic Replies: As reported in 86 Kixie PowerCall & SMS reviews. Provides automatic text message replies to recipients
Automatic URL Shortening: Based on 71 Kixie PowerCall & SMS reviews. Provides automatic URL shortening to use less characters via text
MMS Marketing: Based on 78 Kixie PowerCall & SMS reviews. Sends out multimedia via text messages, such as coupons, pictures, and audio
Personalization: Offers features for personalizing text messages based on customer information or past behavior This feature was mentioned in 95 Kixie PowerCall & SMS reviews.
Transactional SMS: Based on 86 Kixie PowerCall & SMS reviews. Allows users to establish automated workflows and triggers to deliver transactional text messages

Channels (5)

Voice: Provides voice call functionality. 104 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Social: As reported in 71 Kixie PowerCall & SMS reviews. Provides an interface for one or more social media channels.
Web Chat: As reported in 71 Kixie PowerCall & SMS reviews. Includes or integrates with live chat initiaited from the company's web site.
Mobile SMS: Accepts contacts initiated through SMS or other mobile text functions. 103 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Email: As reported in 92 Kixie PowerCall & SMS reviews. Allows CSRs to receive and answer customer emails.

Functions (8)

Session Routing: Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. This feature was mentioned in 89 Kixie PowerCall & SMS reviews.
Session Queuing: Callers can be routed to a queue or placed on hold until an agent becomes available. This feature was mentioned in 87 Kixie PowerCall & SMS reviews.
Concurrent Calling: As reported in 86 Kixie PowerCall & SMS reviews. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.
Speech Analytics: Based on 82 Kixie PowerCall & SMS reviews. Provides some level of analytics based on keywords and vocal tones.
Auto Dialer: As reported in 87 Kixie PowerCall & SMS reviews. Has auto dialing or predictive dialing functions for outbound use.
IVR: Includes an interactive phone menu. This feature was mentioned in 89 Kixie PowerCall & SMS reviews.
Inbound Screen Pop: Populates CSR's screen with available customer data. 91 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Persistent Data: Maintains and shares information across channels and agents as the case progresses. 88 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.

SMS Platform (4)

Reporting: Provides pre-built or customizable performance reports 90 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Automation: As reported in 88 Kixie PowerCall & SMS reviews. Automates tasks and features for added convenience
White Label: Offers a white labeling service for agencies or resellers to customize platform branding This feature was mentioned in 74 Kixie PowerCall & SMS reviews.
API Integration: As reported in 81 Kixie PowerCall & SMS reviews. Facilitates the integration of text messaging into existing business applications through an SMS gateway API

AI and Automation (5)

Lead Prioritization: Based on 143 Kixie PowerCall & SMS reviews. Allows users to create lead prioritization rules to prioritize the msot important bueyrs and customers.
Lead Scoring: Provides lead scoring features that allow user to target leads that are the most qualified and likely to engage 138 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Best Time of Day Scheduling: Provides features that allow users to identify and automate the best time to send out emails or other sales engagement communcations This feature was mentioned in 135 Kixie PowerCall & SMS reviews.
Buyer Intelligence: As reported in 129 Kixie PowerCall & SMS reviews. Provides features that allow users to have insight into buyer profiles such as likelihood to respond to emails and calls.
Machine Learning: Provides AI and machine learning features that offer predictive recommendations no how to engage with buyers based on historical buyer behavior. This feature was mentioned in 129 Kixie PowerCall & SMS reviews.

Platform (7)

Omnichannel: Allows inflow of requests through various digital channels such as email, social media, etc. This feature was mentioned in 86 Kixie PowerCall & SMS reviews.
Mobile Access: Allows users to access the software using mobile devices. This feature was mentioned in 96 Kixie PowerCall & SMS reviews.
Queue Management: Provides queue management in case of increase in case/call inflow. This feature was mentioned in 95 Kixie PowerCall & SMS reviews.
Call Routing: Allows distribution of incoming calls to agents. 103 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Call Back: As reported in 99 Kixie PowerCall & SMS reviews. Allows users to request a call back.
IVR: As reported in 88 Kixie PowerCall & SMS reviews. Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.
Automatic Call Distribution: Allows automatic distribution of incoming calls to the agents. This feature was mentioned in 92 Kixie PowerCall & SMS reviews.

Workforce Management (2)

Generative AI (6)

AI Text Generation: Allows users to generate text based on a text prompt. 36 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
AI Text Summarization: Based on 35 Kixie PowerCall & SMS reviews. Condenses long documents or text into a brief summary.
AI Text Summarization: Based on 21 Kixie PowerCall & SMS reviews. Condenses long documents or text into a brief summary.
AI Text-to-Speech: Simulates human-like speech from text inputs. This feature was mentioned in 75 Kixie PowerCall & SMS reviews.
AI Text-to-Speech: Simulates human-like speech from text inputs. This feature was mentioned in 65 Kixie PowerCall & SMS reviews.
AI Text Summarization: Based on 32 Kixie PowerCall & SMS reviews. Condenses long documents or text into a brief summary.

Platform Basics - VoIP Providers (6)

PBX systems, VoIP Softphone: Contains PBX & VoIP softphone that can be used within the VoIP business system.
Call Management: Manages incoming calls with features such as call forwarding, transferring, and routing.
Network monitoring: Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.
Integrations: Enables integrations with communication and CRM platforms.
Virtual PBX: Provides compatibility with both hosted and virtual PBX solutions.
SIP trunking services: Supports SIP trunking services for local and long-distance calls.

Agentic AI - SMS Marketing (6)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Call Center Infrastructure (CCI) (4)

Autonomous Task Execution: Based on 21 Kixie PowerCall & SMS reviews. Capability to perform complex tasks without constant human input
Cross-system Integration: As reported in 21 Kixie PowerCall & SMS reviews. Works across multiple software systems or databases
Natural Language Interaction: Engages in human-like conversation for task delegation This feature was mentioned in 21 Kixie PowerCall & SMS reviews.
Proactive Assistance: As reported in 21 Kixie PowerCall & SMS reviews. Anticipates needs and offers suggestions without prompting

Agentic AI - Contact Center (4)

Agentic AI - Sales Performance Management (3)

Autonomous Task Execution: As reported in 11 Kixie PowerCall & SMS reviews. Capability to perform complex tasks without constant human input
Natural Language Interaction: As reported in 10 Kixie PowerCall & SMS reviews. Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting This feature was mentioned in 10 Kixie PowerCall & SMS reviews.

Agentic AI - Outbound Call Tracking (2)

Agentic AI - Sales Coaching (4)

Agentic AI - Auto Dialer (2)

Agentic AI - Sales Engagement (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input This feature was mentioned in 17 Kixie PowerCall & SMS reviews.
Multi-step Planning: Ability to break down and plan multi-step processes 17 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Cross-system Integration: Works across multiple software systems or databases 17 reviewers of Kixie PowerCall & SMS have provided feedback on this feature.
Adaptive Learning: As reported in 17 Kixie PowerCall & SMS reviews. Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation This feature was mentioned in 16 Kixie PowerCall & SMS reviews.
Proactive Assistance: Anticipates needs and offers suggestions without prompting This feature was mentioned in 16 Kixie PowerCall & SMS reviews.
Decision Making: Makes informed choices based on available data and objectives This feature was mentioned in 16 Kixie PowerCall & SMS reviews.

Agentic AI - AI Sales Assistant (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Agentic AI - Conversation Intelligence (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Agentic AI - VoIP Providers (4)

AI Capabilities - Auto Dialer (3)

Call Prioritization and List Optimization: Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.
Compliance Monitoring: Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.
Speech Analytics and Sentiment Analysis: Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.

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Technology Glossary Features

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Call Recording

What is call recording and why is it important as a software feature? Our G2 guide can help you understand call recording and popular software with call recording features.

Machine Learning

What is machine learning and why is it important as a software feature? Our G2 guide can help you understand machine learning and popular software with machine learning features.

Kixie PowerCall & SMS Comparisons