G2 reviewers report that Aircall excels in overall user satisfaction, reflected in its higher G2 Scores across multiple categories, including Call Center Infrastructure and Outbound Call Tracking. Users appreciate its user-friendly interface, which makes navigating the platform a breeze, enhancing their daily operations.
Users say that Kixie PowerCall & SMS stands out for its ease of setup and quick implementation. Many have noted how simple it was to get started, with one user highlighting a seamless experience that was "stress-free" and supported by friendly staff ready to assist with any issues.
Reviewers mention that while Aircall offers advanced features like AI enhancements and reliable connections, some users feel it could improve in meeting specific workflow needs. This sentiment is echoed in feedback about occasional configuration challenges that may arise during setup.
According to verified reviews, Kixie PowerCall & SMS is particularly praised for its unique local dialer feature, which helps users connect with clients more effectively by changing the dialing number frequently. This feature has been described as a game-changer for outreach efforts.
G2 reviewers highlight that Aircall's support quality is solid, but Kixie PowerCall & SMS outshines it with a significantly higher score in customer support. Users have reported prompt solutions to issues, such as microphone problems, showcasing Kixie's commitment to customer care.
Users report that while Aircall is a strong contender for small businesses, Kixie PowerCall & SMS has a higher percentage of reviews from small business users, indicating a strong alignment with the needs of this market segment. This could be a deciding factor for smaller teams looking for tailored solutions.
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
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