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Compare Aircall and Kixie PowerCall & SMS 
Featured Products
At a Glance
Market Segments
Small-Business (54.7% of reviews)
Small-Business (83.6% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial
Aircall
Star Rating
(1,496)4.4 out of 5
Market Segments
Small-Business (54.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansKixie PowerCall & SMS
Star Rating
(862)4.8 out of 5
Market Segments
Small-Business (83.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in overall user satisfaction, reflected in its higher G2 Scores across multiple categories, including Call Center Infrastructure and Outbound Call Tracking. Users appreciate its user-friendly interface, which makes navigating the platform a breeze, enhancing their daily operations.
- Users say that Kixie PowerCall & SMS stands out for its ease of setup and quick implementation. Many have noted how simple it was to get started, with one user highlighting a seamless experience that was "stress-free" and supported by friendly staff ready to assist with any issues.
- Reviewers mention that while Aircall offers advanced features like AI enhancements and reliable connections, some users feel it could improve in meeting specific workflow needs. This sentiment is echoed in feedback about occasional configuration challenges that may arise during setup.
- According to verified reviews, Kixie PowerCall & SMS is particularly praised for its unique local dialer feature, which helps users connect with clients more effectively by changing the dialing number frequently. This feature has been described as a game-changer for outreach efforts.
- G2 reviewers highlight that Aircall's support quality is solid, but Kixie PowerCall & SMS outshines it with a significantly higher score in customer support. Users have reported prompt solutions to issues, such as microphone problems, showcasing Kixie's commitment to customer care.
- Users report that while Aircall is a strong contender for small businesses, Kixie PowerCall & SMS has a higher percentage of reviews from small business users, indicating a strong alignment with the needs of this market segment. This could be a deciding factor for smaller teams looking for tailored solutions.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Kixie PowerCall & SMS
Integrated
Free Trial
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)
Free Trial
Aircall
Free Trial is available
Kixie PowerCall & SMS
Free Trial is available
Ratings
Meets Requirements
8.8
1,214
9.3
743
Ease of Use
9.2
1,227
9.3
759
Ease of Setup
8.9
701
9.2
454
Ease of Admin
8.7
448
9.1
300
Quality of Support
8.6
1,124
9.6
737
Has the product been a good partner in doing business?
8.2
436
9.2
299
Product Direction (% positive)
8.8
1,176
9.4
750
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
8.8
71
Not enough data
9.1
77
Not enough data
8.9
72
Organization
Not enough data
9.0
49
Not enough data
9.0
73
Not enough data
9.3
81
Performance Analysis
Not enough data
9.5
76
Not enough data
9.5
82
Sales Analysis
Not enough data
9.4
68
Not enough data
9.2
71
Generative AI
Not enough data
9.2
36
Not enough data
9.5
35
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.1
160
Not enough data
8.9
154
Not enough data
9.5
193
Not enough data
9.0
155
Not enough data
9.5
188
Not enough data
8.8
145
Not enough data
9.0
157
Repeatability and Reportability
Not enough data
9.0
155
Not enough data
9.2
157
Not enough data
9.2
162
Not enough data
9.1
155
Not enough data
8.6
135
AI and Automation
Not enough data
9.0
143
Not enough data
8.8
138
Not enough data
8.8
135
Not enough data
8.8
129
Not enough data
8.6
129
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Engagement
Not enough data
8.2
17
Not enough data
8.2
17
Not enough data
8.3
17
Not enough data
8.3
17
Not enough data
8.1
16
Not enough data
8.1
16
Not enough data
8.0
16
Dialing Options
Not enough data
9.2
297
|
Verified
Not enough data
9.3
284
|
Verified
Not enough data
8.9
11
Agent Tools
Not enough data
8.7
256
|
Verified
Not enough data
8.8
269
|
Verified
Not enough data
9.6
318
|
Verified
Automation
Not enough data
9.0
259
|
Verified
Not enough data
9.0
254
|
Verified
Not enough data
9.0
251
Agentic AI - Auto Dialer
Not enough data
8.5
9
Not enough data
8.7
9
AI Capabilities - Auto Dialer
Not enough data
8.5
8
Not enough data
8.1
8
Not enough data
8.5
8
Call Analytics
Not enough data
9.7
21
Not enough data
9.3
20
Not enough data
9.5
20
Not enough data
9.4
21
Agent Performance Management
Not enough data
8.8
19
Not enough data
7.8
20
Not enough data
8.6
20
Generative AI
Not enough data
8.3
21
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.8
85
Not enough data
9.4
96
Not enough data
8.8
81
Not enough data
9.1
86
Not enough data
8.8
71
Not enough data
8.6
78
Not enough data
9.3
95
Not enough data
9.1
86
SMS Platform
Not enough data
9.3
90
Not enough data
9.2
88
Not enough data
8.7
74
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
81
Agentic AI - SMS Marketing
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Channels
9.3
587
|
Verified
9.5
104
Feature Not Available
8.6
71
Feature Not Available
8.6
71
8.1
368
9.1
103
7.9
440
|
Verified
8.8
92
Generative AI
7.8
236
8.6
65
Functions
8.8
566
|
Verified
9.3
89
8.7
549
|
Verified
9.0
87
8.8
536
|
Verified
9.3
86
Feature Not Available
8.9
82
8.7
473
|
Verified
9.3
87
8.9
494
|
Verified
9.0
89
8.8
516
|
Verified
9.1
91
8.8
473
|
Verified
9.1
88
Agentic AI - Contact Center
8.2
94
Not enough data
8.7
99
Not enough data
8.4
94
Not enough data
8.2
93
Not enough data
Administrative
8.8
561
|
Verified
9.2
92
8.9
564
|
Verified
9.4
92
8.8
586
|
Verified
9.2
95
9.1
511
|
Verified
9.4
93
Feature Not Available
8.9
75
Platform
8.3
189
8.9
86
8.7
212
8.6
96
8.8
209
9.1
95
9.0
216
9.2
103
9.0
221
9.1
99
8.8
206
9.0
88
8.9
205
9.1
92
Generative AI
7.5
115
8.0
75
Workforce Management
9.0
209
9.3
105
8.9
206
9.2
97
Call Center Infrastructure (CCI)
8.7
21
7.4
21
8.9
20
8.3
21
8.2
19
7.7
21
8.3
20
7.3
21
Administrative
9.1
222
9.4
108
8.9
220
9.2
107
Platform Basics - VoIP Providers
8.9
19
Not enough data
8.9
19
Not enough data
8.6
18
Not enough data
8.6
18
Not enough data
8.2
17
Not enough data
8.0
17
Not enough data
Basic Communication
8.9
350
|
Verified
9.8
84
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.2
227
|
Verified
9.4
68
|
Verified
8.7
256
9.6
71
|
Verified
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.4
256
9.6
70
8.3
265
|
Verified
9.8
82
8.7
282
|
Verified
9.8
60
Advanced Features
8.1
268
9.5
66
Feature Not Available
9.6
62
|
Verified
8.8
303
|
Verified
9.8
81
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
10
Incentives
Not enough data
8.5
73
Not enough data
8.7
78
Not enough data
Feature Not Available
Not enough data
8.8
82
Personalization
Not enough data
9.0
81
Not enough data
9.0
82
Not enough data
9.3
91
Not enough data
9.1
77
Administrative
Not enough data
9.4
90
Not enough data
9.1
73
Not enough data
9.0
72
Agentic AI - Outbound Call Tracking
7.5
48
8.1
9
7.8
47
8.1
9
Calling
9.3
450
9.7
331
8.7
403
9.3
267
9.2
444
9.5
300
9.2
452
9.6
326
8.4
48
9.4
11
Contacts
8.9
437
9.1
296
8.7
417
9.1
278
Feature Not Available
9.3
283
Insights
8.6
434
9.3
288
8.7
420
9.4
294
Feature Not Available
9.5
291
7.7
365
8.8
236
Feature Not Available
9.0
231
7.7
48
8.8
11
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.6
73
Not enough data
9.3
70
Not enough data
9.2
40
Not enough data
Feature Not Available
Feedback
Not enough data
9.6
66
Not enough data
9.7
64
Not enough data
9.6
61
Not enough data
9.4
68
Not enough data
9.5
70
Not enough data
9.2
70
Not enough data
9.3
63
Generative AI
Not enough data
8.3
32
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Kixie PowerCall & SMS are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Unique Categories
Aircall is categorized as AI Customer Support Agents and AI Voice Assistants
Kixie PowerCall & SMS is categorized as SMS Marketing, Sales Engagement, Sales Coaching, and Sales Performance Management
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kixie PowerCall & SMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Financial Services
11.5%
Marketing and Advertising
10.6%
Real Estate
9.2%
Insurance
9.1%
Computer Software
5.8%
Other
53.8%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is the best way to avoid being confused with Spam with using the local presence feature?
1 Comment
JK
Kixie has an AI-powered local presence to automatically scrub bad numbers and promote good numbersRead more
Do you offer a longer cord on the headset?
1 Comment
Official Response from Kixie PowerCall & SMS
You can utilize wireless headsets with Kixie!Read more
How come we cannot add a phone number to our Hubspot integration after getting off the call?
1 Comment
Official Response from Kixie PowerCall & SMS
Kixie will automatically create a new contact and after the call you can merge the contacts. Read more
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