Compare this with other toolsSave it to your board and evaluate your options side by side.

Keatext Reviews & Product Details

Actionable Feedback Insights to Create Stronger Experiences - Keatext enables you to unify all your feedback channels and understand satisfaction at every stage of the journey - With a strong AI foundation, you can automate tasks like categorizing insights and making recommendations to improve satisfaction _______________________________ 1. Unify All Your Feedback Channels - Build a 360º view of feedback from surveys, reviews, contact center chats and calls, support tickets, and employee surveys - With all your insights in one platform, you can make informed decisions that consider all aspects of your business __________________________________________________ 2. Understand Satisfaction at Every Stage of the Journey - Identify blind spots and key drivers of dissatisfaction across all your feedback channels - Pinpoint which stages of the journey have the most impact on satisfaction scores to make recommendations based on strong data analysis ___________________________________________ 3. Work Faster with AI Automation Capabilities ✦ - Automate tasks like categorizing feedback and making recommendations to different stakeholders - Chat with Keatext to enrich your insights with categories based on the context of your business and your unique reporting needs _________________ Who Is Keatext For? - CX and Marketing professionals who are looking to unify insights from multiple customer feedback sources in order to isolate and address the stages of the customer journey that are resulting in dissatisfaction - HR professionals who are looking to monitor employee feedback to recommend actions to take that will improve employee engagement and workplace culture - Market research professionals who are looking to generate insights from qualitative survey and research data - Product professionals who are looking to analyze customer feedback in order to better inform product development ______________ Our Integrations - Keatext has native integrations with Qualtrics, SurveyMonkey, Zendesk, and ServiceNow - Other integrations with contact centers, help desks, and survey platforms are available upon request _________________________ Our Customers and Partners - Keatext is trusted by enterprise businesses in multiple industries including American Express, Lenovo, Intuit, Orange, Public Storage, Intelcom, and Brother - Keatext supports CallMiner, QuestionPro, and CustomerCount as a partner solution to provide advanced text analytics to customers _________________ Try Keatext for Free - We offer a free trial of Keatext that you can sign up for on our website - You have the option to upload your own feedback data and explore insights that are personalized to the context of your business after scheduling a demo with our team Thank you for your interest in Keatext!

Product Website

Seller

Keatext

Discussions

Keatext Community

Languages Supported

Arabic, English, French, Spanish

Overview by

Ben Oldham

Pricing

Pricing provided by Keatext.

Basic

$550.00

Per Month

View More Pricing Information

Keatext Media

Keatext identifies the critical stages of the journey or aspects of your business that are driving dissatisfaction

Keatext measures the impact of key drivers with a score and opinion summary to quickly understand and prioritize issues

Keatext generates recommendations on actions you can take to make the most impact on satisfaction scores

Customize and create multiple dashboards with different filter criteria to easily visualize insights

Customize and create multiple dashboards with different filter criteria to easily visualize insights

Chat with Keatext to enrich your insights with categories based on the context of your business and reporting needs

Introducing Keatext

Official Downloads

(2)

edit

Case Study - Intelcom Digital Transformation

One Pager - Platform Overview

G2 reviews are authentic and verified.

Here's how.

OC

Omar C.

Customer Satisfaction Manager

Enterprise (> 1000 emp.)

3/26/2026

"Highly Effective Data Analysis That Delivers Clear, Valuable Insights"

5/5

What do you like best about Keatext?

The platform is highly effective at analyzing large amounts of data and turning them into clear and valuable insights for identifying areas of improvement. Review collected by and hosted on G2.com.

What do you dislike about Keatext?

In some tables, when the character count is too high, the name text gets truncated and it becomes impossible to view the full information. Review collected by and hosted on G2.com.

UM

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

2/9/2021

"Excellent tool, excellent value"

5/5

What do you like best about Keatext?

Keatext is easy to use and enables me to drive to insights quickly. With its opinion/sentiment assignments, Keatext saves me a ton of time--not just by automating the scraping and aggregation of data, but by actually "understanding" the content it analyzes. Keatext enables me to create impactful analyses and visualizations that help my clients understand the topic (and help me look cool in front of my clients). Keatext is not cheap but the value it delivers outpaces its price. I cannot say enough good things about the Keatext team -- they always go above and beyond for me, even though I am a very small client. I would (and do) recommend Keatext to anyone. Review collected by and hosted on G2.com.

What do you dislike about Keatext?

Some areas within the tool are a little clunky or less intuitive than I might prefer. Some additional overall/macro-level analyses would be helpful. Review collected by and hosted on G2.com.

Response from Dave Massicotte of Keatext

edit

Thank you for your positive review! We're glad to hear that Keatext is delivering value and helping you create impactful analyses and visualizations for your clients. We understand your feedback about the areas that could be improved, and we're constantly working to enhance the user experience. We appreciate your support!

HK

Helen K.

Small-Business (50 or fewer emp.)

8/10/2020

"Impressive tool with great customer service"

5/5

What do you like best about Keatext?

We used Keatext for an analysis of a high volume of app store reviews. With a condensed timeline, we were able to easily see groupings of themes and understand relationships by digging into the individual data and correlations. The dashboard gave us different ways to slice the data for analysis and determine where to focus our recommendations and further exploration. The onboarding was thorough and very accommodating to our specific needs, and we appreciated the excellent customer service experience throughout the term of the project. Review collected by and hosted on G2.com.

What do you dislike about Keatext?

If we had more time on the project we could have further updated the models to improve the accuracy of the analysis we were seeing but I would have liked a simple way to correct groupings of themes more quickly. Review collected by and hosted on G2.com.

CR

Charles (Butch) R.

Vice President Research And Development

Small-Business (50 or fewer emp.)

6/4/2020

"Solid Text Analysis, Easy-to-Use Portal and Outstanding Service"

5/5

What do you like best about Keatext?

Customer service is obviously a big focus of the team and they offered us training and regular meetings to make sure we were getting everything out of the product during our 14-day trial. The team's patience and guidance was outstanding as they sought to make sure we understood the power of the platform. The platform has a great focus, especially the way the analysis was framed into topics and opinions. However, what really stood out was the use of 4 larger categories other than simple sentiment that framed the information an opportunity each topic and opinion pair represented. We weren't able to really use it to import more data over a longer period but the features that showed trending of a topic or opinion between two time periods looked promising. Review collected by and hosted on G2.com.

What do you dislike about Keatext?

Could use more trend reporting across periods and clearer ways to tag situations that need focus. The use of the data was clearly focused on helping analysts find actionable information but reporting for individuals that need a distilled version of what the comments say was harder to formulate. However, the mentioned the ability to create dashboards that might have made it more beneficial for that but we didn't get to that need before our trial ended. Review collected by and hosted on G2.com.

BK

Bob K.

President

Market Research

Small-Business (50 or fewer emp.)

5/26/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Words Matter"

5/5

What do you like best about Keatext?

Accuracy in analysis of unstructured data Review collected by and hosted on G2.com.

What do you dislike about Keatext?

Nothing really. It is accurate and smart. Review collected by and hosted on G2.com.

Recommendations to others considering Keatext:

Take a close look at their analytics of ratings sites Review collected by and hosted on G2.com.

What problems is Keatext solving and how is that benefiting you?

Determining sentiment analysis is critical when our clients are dealing with their customers. Keatext delivers great accuracy when the need to translate unstructured data to structured. Review collected by and hosted on G2.com.