Keatext is easy to use and enables me to drive to insights quickly. With its opinion/sentiment assignments, Keatext saves me a ton of time--not just by automating the scraping and aggregation of data, but by actually "understanding" the content it analyzes. Keatext enables me to create impactful analyses and visualizations that help my clients understand the topic (and help me look cool in front of my clients). Keatext is not cheap but the value it delivers outpaces its price. I cannot say enough good things about the Keatext team -- they always go above and beyond for me, even though I am a very small client. I would (and do) recommend Keatext to anyone.

We used Keatext for an analysis of a high volume of app store reviews. With a condensed timeline, we were able to easily see groupings of themes and understand relationships by digging into the individual data and correlations. The dashboard gave us different ways to slice the data for analysis and determine where to focus our recommendations and further exploration. The onboarding was thorough and very accommodating to our specific needs, and we appreciated the excellent customer service experience throughout the term of the project.

Customer service is obviously a big focus of the team and they offered us training and regular meetings to make sure we were getting everything out of the product during our 14-day trial. The team's patience and guidance was outstanding as they sought to make sure we understood the power of the platform. The platform has a great focus, especially the way the analysis was framed into topics and opinions. However, what really stood out was the use of 4 larger categories other than simple sentiment that framed the information an opportunity each topic and opinion pair represented. We weren't able to really use it to import more data over a longer period but the features that showed trending of a topic or opinion between two time periods looked promising.