Introhive Reviews & Product Details

Introhive Overview

What is Introhive?

Born from the frustration of trying - and failing - to utilize CRM to discover who knows who, Introhive is an AI-powered platform that helps organizations of all sizes and complexity unlock the power of their business relationships. Introhive’s automated data collection and AI-powered relationship intelligence empower sales, marketing and business development teams to ditch mundane data entry and focus on what matters most—building connections and closing deals. Introhive helps clients: - Increase employee productivity by freeing up to 12+ hours of time per week with data automation technology - Grow revenue faster by mapping 5-10x more contacts and relationships per employee in CRM - Drive higher data quality in CRM with AI-powered data enrichment technology - Increase customer retention and satisfaction with real-time insights into customer traction and engagement

Introhive Details
Website
Languages Supported
English, French
Product Description

Artificial intelligence. Genuine relationships.


Seller Details
Seller
Introhive
Company Website
Year Founded
2012
HQ Location
Fredericton, Canada
Twitter
@Introhive
2,259 Twitter followers
LinkedIn® Page
www.linkedin.com
228 employees on LinkedIn®
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Introhive Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I trust that Introhive Cleanse will fill CRM data gaps and keep our contacts' details current. Introhive is the first place I search when validating information. It is my source of truth for contacts because I can see dynamic interaction data. This removes the need to interrupt fee-earners to confirm contact details. Review collected by and hosted on G2.com.

What do you dislike?

Machines don't always get it right and the Introhive bots are no exception. I manage a complex group of local and international client contacts with the bulk of our VIPs employed at or below middle management level. This posed some problems for Introhive in suggesting the most relevant contacts for my fee-earners to sync to CRM. Resolution of this issue was achieved with the help of Introhive, but it did take some time and effort on my part. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My biggest challenge prior to engaging Introhive was static data that could not be easily shared. We now have complete transparency of client/staff relationship with up to date, dynamic information. This has given us the 360 degree client view and is contributing to our internal knowledge sharing culture.

In terms of firm rollout, the integration between our CRM (OnePlace) and Introhive has boosted acceptance of the system. The majority of staff had never engaged with a CRM or client data software and most approached CRM training with trepidation and suspicion that the system would not be useful or be the authority on firm client data. I was pleasantly surprised that the usual suspects found the integrity of CRM data impressive and had no problem accepting it as an important addition to the client management toolbox. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The onboarding team and process has been a relief to work with. The project plan was clearly outlined, our team has been extremely helpful and we were up and running in a few weeks. Before we were able to even roll out the product firm-wide, the pilot group found instant ROI by identifying relationships within our firm for an inbound website lead that would have otherwise been a cold lead. The platform is easy to navigate and our associates are able to see Introhive's value, directly in their inbox, on day 1. We have eliminated the need for any extra steps required of our professionals. Review collected by and hosted on G2.com.

What do you dislike?

I haven't found any yet! There have been a few instances where a company name gets mixed up, but that can be easily fixed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have tried to roll out Salesforce for a few years, but don't have the infastructure to manage the platform in a way that would be meaningful. Introhive allows us to plug data into Salesforce and map relationships, leads, opportunities and connect to our email marketing platform that doesn't require additional staff to manage the system. Our professionals can have real-time information delivered to their inbox each day to better prepare them for client and prospect communications. Review collected by and hosted on G2.com.

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Business Application Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Users find it very easy to use. They can interact via email and don't have to go into our CRM system if they don't want to. We have one user who was not included in our initial introductory training. He discovered the iFrame in Dynamics and started using it. He was able to figure out the iFrame interface without training. Most people don't love change. It's hard! The benefit of Introhive is that there really isn't any new software to learn. Users can click on links in the digest emails, view their contacts and activities, and click a button if they want to sync those to Dynamics. If users want to view the Introhive portal, the layout is intuitive enough that it's easy to figure out. They can also adjust their digest settings themselves. The relationship scoring is another big advantage. Being able to know which of our employees knows specific contacts can help us strengthen those relationships and win more work.

Introhvie Support has also been very helpful. Anytime we've need assistance or have a question our Customer Success Manager is right there. The technical support team was extremely responsive when we needed assistance settings things up. Review collected by and hosted on G2.com.

What do you dislike?

When syncing a contact the company that is created in CRM does not include an address. It would be nice if this was included to maintain the integrity of our company records. So far this is the only negative I've discovered. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ask for a demo and you'll see how easy it is to use! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Although we just started using Introhive we're hoping that our activity tracking and contact syncing with Dynamics will increase as people start using it. We've had a problem with data integrity in Dynamics because no one wants to spend hours inputing contact data into the system. With Introhive they won't have to put forth much effort to get the info in there. Another huge problem we've always had is knowing "who knows who." We've had colleagues call companies only to find out they had already talked to someone at our firm. From what we've already seen Introhive can solve that problem for us. Introhive also makes it easy to collaborate with each other regarding contacts and companies to develop the best strategy when meeting with them. Review collected by and hosted on G2.com.

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Head of Business Development & Marketing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Working in a law firm, our people are naturally reluctant to log information in our CRM. Introhive has revolutionised our approach through the way in automatically harvests information into our CRM and presents it in a very useable and useful way. Review collected by and hosted on G2.com.

What do you dislike?

It is a great product, it is constantly being refined / improved - there is nothing I dislike. They make functionality better, in a way that I didn't really think about before the changes were made. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider what your CRM is not doing in the way you wish, and assess the features of Introhive and how they might resolve any shortcoming in the data you hold in your CRM. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

CRM is there to capture the detail on relationships that exist, so we can review client and prospect accounts holistically, to ensure our touch points and net relationship is strong. Also that we can easily spot any gaps in our offerings that we are not talking to the client about, by virtue of the fact the relevant specialists are shown (through Introhive) to have no relationship with the client. Put simply, this is the main goal of CRM for us, but without Introhive the richness of the data would be too poor to make valid judgements, with Intohive we know we are considering the full picture, so we can confidently act upon it.

The features within Introhive also serve to drive the right behaviours in our people to progress relationships and share detail on specifics and developments with colleagues. Review collected by and hosted on G2.com.

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EL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Full access to the API, a great UI, and terrific client success support. Review collected by and hosted on G2.com.

What do you dislike?

Relationship strength algorithm is not customizable. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The system is incredibly powerful and the data it generates can have many applications outside of pure relationship information. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Greatly improving our abilities to generate bespoke contact lists and relationship data, particularly with respect to contacts at smaller, privately held companies. Review collected by and hosted on G2.com.

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Database Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Introhive implementation and CRM integration was a breeze.

Our Customer Success Manager and the support team are absolutely the best! They are very responsive and our manager is super proactive and reaches out to us frequently to make sure everything is working as intended. You can tell he truly wants us to succeed and get the most out of this fantastic tool.

The effortless contact sync with CRM, the automated pre-meeting prep reports and on-demand company (client/prospect) digests are my favorite features. Review collected by and hosted on G2.com.

What do you dislike?

So far we really like everything Introhive :) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Introhive is saving us an enormous amount of time on manual data entry and research. We can easily mass sync contacts with our CRM and append the relationship score and top connection info to any report in our CRM. The ROI and user adoption reports help us monitor our user engagement and showcase to our leaders the time and money saved on data entry and research. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Introhive's ability to provide insight regarding prospects, send follow up reminders and make the syncing of contacts and other activities simple. Review collected by and hosted on G2.com.

What do you dislike?

While the ability to request digests on demand is helpful. Having the ability to allow users to set when they would like to receive the pre-meeting digest would be nice. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have a clear SOW, request a sandbox environment for testing, start with at small pilot group to gain help promote the benefits of the tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Save staff time around meeting prep and documentation of those meetings. We are starting to see more data and saved time. Review collected by and hosted on G2.com.

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CRM Manager
Legal Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Introhive relationship iFrame in CRM is our key selling point when promoting CRM to our users.

Introhive digests are also perceived very well, especially by on-boarding lawyers who want to know more about clients, engagement and relationships we hold with them.

We capture meetings retrospectively through Introhive and it's great that lawyers just need to ensure their meeting is in their calendar, but we want to record future meetings/activities as well, which Introhive may not be able to manage well at the moment, due to last minute meeting cancellations. Review collected by and hosted on G2.com.

What do you dislike?

Keeping contact information updated in Introhive and CRM is quite challenging because Introhive mainly relies on email interaction between a user and a contact. If the user hasn't sent an email to a contact but knows that the contact moved on and provides the new email address we cannot just update Introhive which would then reflect in CRM (due to one way sync process). Introhive requires an email exchange to create/add a new domain in the hive. So in a way we are stuck until a user interacts with that contact again. Alternative is adding a contact as a new contact to an Outlook address book but again Introhive doesn't pick up on the change well and sometimes misses the new contact completely.

It requires a lot of effort to keep data consistent in both systems, which should be addressed by the Introhive developers before we end up with lots of out of date or duplicate contacts. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you assess the system properly, understand the process behind it, and have a dedicated resource to manage contact updates. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Introhive was introduced to our users ahead of a CRM platform launch. It helped us collect all the hidden contacts in address books and spreadsheets and easily sync them to our CRM.

Our users love the idea that they don't need to add contacts manually, however, there's is some requirement of them to fill in missing fields, i.e. job title or address that Introhive doesn't pick up well.

When launching the CRM our key selling point was the Introhive relationship iFrame which is always up to date and displays latest interaction, number of emails and meetings. Our lawyers really like that feature. Review collected by and hosted on G2.com.

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UL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Introhive allows us to evaluate the best connection paths to companies by passively scoring relationship strengths. This product is an integral part of our contact intelligence stack, supplementing our CRM with contacts we don't already have under active management. The different types of email digests (contact sync, pre/post-meeting and weekly updates) have immense potential to automate contact collection and provide just-in-time knowledge. Review collected by and hosted on G2.com.

What do you dislike?

Parsing contact information from an email signature is a difficult problem, but one we've seen Introhive take steps to improve. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Introhive helps us solve the issue of finding out who specifically internally and externally is the best connection point for a new meeting or pitch. In addition, this product allows the centralized CRM team find contact information for people that do not have publicly accessible profiles. Review collected by and hosted on G2.com.

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AL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Visual Content and the ability to manage Review collected by and hosted on G2.com.

What do you dislike?

Potential GDPR issue. it could be an issue for a law firm Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Visibility of Relationships and the ability to manage Review collected by and hosted on G2.com.

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CRM System Specialist
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We have a variety of users in different role types using Introhive, but across job descriptions, the thing they like best are the Pre-Meeting Prep emails. It provides them useful information as well as just being a good reminder to appropriately prepare for meetings throughout the day. Review collected by and hosted on G2.com.

What do you dislike?

Not being able to sync other required fields via the digest sync that users would otherwise have to provide if creating a Contact or Account in CRM itself. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Depending on the size of the organization, be sure to pick users from each group and each technical skill level that will be using the tool during testing. This helped us with more discovering issues as well as getting buy-in when the main roll-out happened. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One problem we are solving for is getting users who have typically resisted using CRM to both add their information as well as getting them access to the information in there. Another is providing visibility across LLCs and departments into the relationships; before Introhive, it was much more difficult to see if someone in another LBMC company had a relationship with a prospect or client. Review collected by and hosted on G2.com.

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AL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Relationship strength discovery is very valuable when you have some individuals claiming to have a strong relationship with another individual or organization, and the product is able to either validate or contest the claim through facts. Review collected by and hosted on G2.com.

What do you dislike?

Lawyers really need the ability to have contacts they've tagged in SF in their mail system. They used to have a sync product (albeit it had some challenges) but they appear to have chosen to discontinue it. I understand sync a complicated game and other companies do it well, but we preferred the actual context of how Introhive executed the task. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Half of our users (legal assistants) only require read only access to the data, and we don't want their relationship information harvested, but there's no easy way to administer this or to have a lighter license for this purpose. Essentially assistants just want to manage lawyer information on their behalf without actually obtaining the lawyers credentials. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Understanding who has stronger relationships with prospective clients. In the past, we've had to manually maintain "who knows who" while Introhive does this almost all on it's own making most of the data more accurate. Review collected by and hosted on G2.com.

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Head of IT (Associate)
Legal Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Automated CRM contact management, takes the pain away from manual data entry! Review collected by and hosted on G2.com.

What do you dislike?

Lack of IE support although this is across the board, not just with Introhive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If time is precious but you still need to have quality, clean contact data in your CRM system I would seriously recommend Introhive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a Law Firm (and I'm sure in any other industry) time is money. Introhive allows our fee earners to both keep their contacts up to date in our CRM system while reducing the amount of time and effort required to do this. We are saving, on average 3-4 hours a week of what would otherwise be lost chargeable time per fee earner. Review collected by and hosted on G2.com.

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Manager, CRM - Canada
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The relationship data has been helpful with referrals and strategically picking the right sales person to collaborate with in order to have the best chance of winning business. This feature has helped increase user adoption of CRM as it increase value to our solution. Review collected by and hosted on G2.com.

What do you dislike?

I wish that we had some control on the relationship strength algorithm. It currently gives a user a higher relationship score if they have a contact in their Outlook address book and all contact fields populated. I can purchase a database online and add it to my address book and it will show I have a stronger relationship than what I really do in real life. I'd like to have control to pick and choose what data affects the relationship score at our company and also adjust the weight of what gives a higher score. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Introhive helps you understand who knows who at companies you may be pursuing for new business. Although data may not be perfect, it is very useful to help you uncover relationships that can help you with that warm introduction you needed to get past the gatekeeper. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the issue of uncovering relationships nation wide. What we realized that our sales team were collaborating with colleagues from different cities that would not have connected if not for Introhive. These connections have resulted in business. Review collected by and hosted on G2.com.

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AL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The application is compact. You do not have to wonder around the application to find the information you want and almost everything is self explainatory. Review collected by and hosted on G2.com.

What do you dislike?

I would like more export functions and/or reports. We have submitted several suggestions for more features which have been added to the road map for Introhive. Introhive is very receptive to hearing about new ideas. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have a solid pilot and roll-out plan. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The benefits are having a view of the strength and nature of our key client relationships, including a comprehensive view of "who knows who" and our interactions with them. Review collected by and hosted on G2.com.

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AP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like how it is able to scrub all our contacts in pull in company info and show us our relationships between them. An upside to it is that it has the potential to push valuable contact data into a call to action within our own backyard. Review collected by and hosted on G2.com.

What do you dislike?

The dislike is that the portal seems to be a bit underwhelming at first. Feel like the look and feel can be improved to be a bit more streamlined with minimal clicks and drives action. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Some problems I see is that it relies a lot on the business development but our company is a bit top heavy with the users not having time to really develop the business application. The benefit is that is shows what valuable information we have but how to use it is always the problem. Review collected by and hosted on G2.com.

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AL
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Have worked with Introhive for a couple of years now, integrated with our CRM system, and their ongoing support is superb. Always there when needed or a development idea comes to mind. The actual product is great and extremely powerful if you take the whole package, enabling insightful relationship reports. Review collected by and hosted on G2.com.

What do you dislike?

Their reporting analytics tool could be a bit more user friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

From day one Introhive have worked with us to ensure we understand what information is pulling from where. They have enabled us to identify alumni relationships with an 'inactive' suffix and recently worked to exclude all of our Paris office as required from our legal team/Paris bar. Review collected by and hosted on G2.com.

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Senior CRM Executive
Legal Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

A game changing tool for surfacing the power of relationships. Instant information on our clients, combining industry insights and internal data. Making capturing our marketing contacts as easy as a single click. Review collected by and hosted on G2.com.

What do you dislike?

Reporting is currently clunky, however the product team are working to improve this and have sought our feedback. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get it as soon as you can! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Better business intelligence to our users. Finding relationships within the firm we couldn't otherwise find, which has led to better business development and cross selling. Review collected by and hosted on G2.com.

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Advisor Strategy & Projects
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Visualization of the relationships our company has with the outside world. Many times we don't even "know who we know" or who different colleagues speak to... Introhive uncovers these hidden relations and conversations. Review collected by and hosted on G2.com.

What do you dislike?

The setup wasn't always smooth and there was some back and forth to get it going. At the same time, Introhive support is incredibly responsive and helpful to get everything fixed as soon as possible. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Introhive to uncover who wo know and interact with in the outside world. Also, Introhive helps us to sync relevant contacts and activities to Salesforce with three clicks of a button, thus saving us a lot of time on this front. Review collected by and hosted on G2.com.

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Marketing Coordinator
Public Relations and Communications
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

This platform is extremely user friendly. It helps our firm save time, and keep accurate record of our contacts. Simple to set up, simple to run. Review collected by and hosted on G2.com.

What do you dislike?

I have no major complaints at this time. We are about three week in with IntroHive. The onboarding process was very smooth. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to cut down on manual entry time and avoid errors in our CRM. We also enjoy the pre-meeting intelligence report. This helps drive our business development initiatives Review collected by and hosted on G2.com.

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EP
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

With Introhive, you can leverage colleague relationships and quickly prepare for client meetings. After your meeting, you can capture notes and create follow-up activities to keep records of progress with your client. Review collected by and hosted on G2.com.

What do you dislike?

Ad hoc meetings are a bit of a challenge as the product has to scan the Outlook server to sync meetings, and you likely wouldn't book an informal meeting after it already occurred. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Introhive has helped us identify a large volume of Contacts that lived in our sales teams Outlook accounts that we didn't have in our CRM. Having this whitespace filled helps our organization safeguard corporate intelligence against potential employee turnover. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Platform/ Functionality-Hands down the most complete solution compared to any other vendor in the space

People/Customer Success—People are very much vested in our success. Most companies offer support but this is truly a partnership. Review collected by and hosted on G2.com.

What do you dislike?

Everything from support/on-boarding/implementaion is going WELL so nothing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Boost my sales team productivity

Discovering new relationships and revenue potential

Improve SFDC CRM data quality Review collected by and hosted on G2.com.

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Mr
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Introhive saves lawyers time and builds engagement, without them realising they're doing it. Review collected by and hosted on G2.com.

What do you dislike?

Introhive is so efficient at collecting data, it can sometimes collect more than you would like it to. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Engagement of lawyers with CRM is notoriously poor. They are time poor, and not always very interested in recording who they see and what they said, and because they do it so infrequently, they never get very skillful in operating the necessary software application. Introhive removes all those barriers to data entry enabling lawyers and their support teams to focus more on analysing and utilising the data collected. Review collected by and hosted on G2.com.

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Director of CRM & Marketing Technology
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We have configured Introhive with LEK Exchange server but we have not yet set it up with Salesforce. Looking forward to the benefits that Introhive will provide to our business users. Review collected by and hosted on G2.com.

What do you dislike?

Nothing at this point. LEK Exchange to Introhive setup was very easy. Jeremy Strickland did an excellent job in helping us with the connections. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are hoping Introhive's Relationship Mapping & Intelligence will enhance our ability with contact management and help LEK Managing Directors with who knows who across our CRM and also with pre-meeting intelligence Review collected by and hosted on G2.com.

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AF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The pre-meeting/post-meeting digests have such potential. Too bad it is utterly impossible to use the data. Review collected by and hosted on G2.com.

What do you dislike?

Introhive support is a misery. We cannot ever get what we need in terms of reasonable solutions that make sense for data management. The errors that users are getting are enormous and incomprehensible for users. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have enough people to support this. Data admins and SF admins. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have not yet been able to see a benefit from Introhive given the number of challenges we are facing. Review collected by and hosted on G2.com.

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Response from Nigel Orfei of Introhive

My apologies for your experiences to date. We take pride in being there for our customers and helping ensure your product goals are met/exceeded. If possible, I'd love to discuss your feedback in detail and see what I can do to help. Please feel free to reach out at any time.

Nigel Orfei

VP, Customer Success

nigel.orfei[at]introhive.com