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ICE Chat

ICE Chat Alternatives & Competitors

Top Alternatives to ICE Chat

  • ActiveCampaign
  • Zoho Desk
  • Freshdesk
  • Zendesk Support Suite
  • Salesforce Service Cloud

Top 20 Alternatives & Competitors to ICE Chat

    #1
    #1
  1. ActiveCampaign

    (6,464)4.6 out of 5
    Optimized for quick response

    ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with ICE Chat:
  2. ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with ICE Chat:

    AH
    Support is excellent. The free training course is amazing, and you can live chat with helpful support reps in minutes. I literally well never leave because of their support.
    #2
    #2
  3. Zoho Desk

    (2,679)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with ICE Chat:
  4. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with ICE Chat:

    AP
    One of the most helpful features of Zoho is its ability to provide powerful tools in an intuitive way. The ability to customized so easily and readily is great. You don't find yourself searching...Read more
    18%   of software applications aren't well liked by teams using them.
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    #3
    #3
  5. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with ICE Chat:
  6. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with ICE Chat:

    Vikrant G.
    VG
    This application we use to use in Goibibi customer support. The application was quite easy and it has lots of options which really help us in real time
    #4
    #4
  7. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with ICE Chat:
  8. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with ICE Chat:

    AR
    The most beneficial attribute of Zendesk is that each sector (phone, email, help center and chat) are all in a single space. This has saved us tremendous time. Our Account Manager is very helpful...Read more
    #5
    #5
  9. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with ICE Chat:
  10. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with ICE Chat:

    KE
    I've been using Salesforce since I first started at my company. Some of the things that I like the best about it is the information layout. It's easy to see, you don't have to scroll between...Read more
    #6
    #6
  11. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with ICE Chat:
  12. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with ICE Chat:

    GP
    Automated ticket assignment on bespoke forms. User controls, roles and departments.
    #7
    #7
  13. Intercom

    (1,256)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with ICE Chat:
  14. Intercom allows you to communicate personally with every single customer.

    Categories in common with ICE Chat:

    AS
    Thanks to its use of alerts and alerts we can be aware of when customers want to join our team for consultations and we can handle it in the chat in real time. Also thanks to its self-service...Read more
    #8
    #8
  15. Podium

    (1,105)4.6 out of 5
    Optimized for quick response

    Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with ICE Chat:
  16. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with ICE Chat:

    AA
    I love that the App is very similar to the PC version.
    #9
    #9
  17. Birdeye

    (975)4.8 out of 5
    Optimized for quick response

    Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with ICE Chat:
  18. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with ICE Chat:

    BaLeigh W.
    BW
    We were using another major provider of review requests and website chat. We were having a lot of unresolved software issues with the mobile app and couldn't sell our people on using the...Read more
    #10
    #10
  19. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with ICE Chat:
  20. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with ICE Chat:

    SB
    The simplicity of the admin user experience. With a complex and large tool being able to simply set it up it makes the world a difference.
    #11
    #11
  21. Front

    (613)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with ICE Chat:
  22. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with ICE Chat:

    FP
    You can conveniently use and customize this program. It helps me to be more able to give the best answers to my customers. It's quick to coordinate not just with me, but also with my team mates....Read more
    #12
    #12
  23. HubSpot Service Hub

    (521)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with ICE Chat:
  24. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with ICE Chat:

    UC
    You can customize it based on your needs You can easily modify the pipeline, tags... and get proper analytics Easy to set up fast The chat is good Webform simple but good
    #13
    #13
  25. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with ICE Chat:
  26. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with ICE Chat:

    AI
    It was really easy to install and get conversations going. They had a lot of templates that you could use and different use cases to draw from.
    #14
    #14
  27. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with ICE Chat:
  28. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with ICE Chat:

    UT
    I do love the chat view of ujet and everything we can do in it. I also love that it automatically updates while your chatting.
    #15
    #15
  29. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with ICE Chat:
  30. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with ICE Chat:

    GS
    Ease of use. Ease of setup. Ease of collaboration.
    #16
    #16
  31. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with ICE Chat:
  32. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with ICE Chat:

    Katherine O.
    KO
    I like it because it provides a service of excellent quality, the best thing is the monitor of visitors that goes gathering data that later help us to approach of better way to the client, allows...Read more
    #17
    #17
  33. Salesforce Digital Engagement

    (408)4.2 out of 5

    Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with ICE Chat:
  34. Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with ICE Chat:

    UI
    I like that customers can easily chat with employees in real time. The live chat feature is my overall favorite.
    #18
    #18
  35. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with ICE Chat:
  36. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with ICE Chat:

    AF
    Advanced Contact Center Product features capability to integrate very well with other Telephony , Call Recording and CTI Products. Good with the ability to start small and scale up both from the...Read more
    #19
    #19
  37. Genesys Cloud

    (384)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with ICE Chat:
  38. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with ICE Chat:

    AM
    Genesys is a complete package and it can meet and exceed the companies business requirements. It gives businesses complete control of their contact center experience. Easy to set up, easy to use....Read more
    #20
    #20
  39. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with ICE Chat:
  40. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with ICE Chat:

    AT
    My employees can work productively from anywhere using voice applications from their smartphones and Participate in remote meetings via web conferencing, without the need for specific applications...Read more