Hostfully - Property Management Software Reviews & Product Details

Hostfully has been a reliable and intuitive platform for managing my short-term rentals, and it’s played a major role in keeping my operations organized and efficient. I really appreciate how easy it is to navigate - especially when coordinating calendars, connecting channels, and managing guest communication across multiple properties. The customer support team is consistently responsive and genuinely helpful, which gives me confidence when onboarding new listings or troubleshooting small issues. Integrations like PriceLabs sync smoothly, and the overall workflow feels thoughtfully designed for hosts who want to streamline their day-to-day tasks. While there’s always room for any software to continue evolving, Hostfully has been a strong, user-friendly solution that helps my business run more smoothly. Review collected by and hosted on G2.com.

They have recently updated their interface and that has come with some issues. Their team was quick to make the corrections needed to bring the software up to speed, though. Review collected by and hosted on G2.com.

This might be strange feedback for a SaaS but - the people. Having been a customer for 6+ years now, it has been amazing to get to know the people behind the product. From the founders to the tier 1 support team, the Hostfully team is truly dedicated to their clients' success and continually invests in improving the product, expanding the integrations zone, and eliminating the many headaches that come with property management in the vacation rental space. Our team lives and breathes on Hostfully, and we couldn't manage our 60+ units without it. Review collected by and hosted on G2.com.

Limited analytics and data tools. Lack of reliable infrastructure to handle complex owner statements. Review collected by and hosted on G2.com.

That I can connect to other channels that I was not able to with the previous PMS I had. Review collected by and hosted on G2.com.

Where to start! It's been a sad journey. They sell it as it will connect seamlessly with the top channels and it's not at all true. Airbnb was not too bad, but the connection with booking.com has been a nightmare. Not at all a seamless integration. They don't know and they don't tell you specific inputs to correctly set it up and in the mean time you are missing out reservations. The payment system with Stripe is complex and you can get claims by fraudulent guest and loss money. Much more work vs. automation. Their what'sapp connection is not bidirectional and they haven't fix I. You can't send attachments to the customers as they stated, the system does not work. You need to become an expert in the system to maximize the investment. Their customers support is reliable but take too much time to answer and some times does not have the answer.

In summary they spend a lot in selling but their PMS does not deliver. Review collected by and hosted on G2.com.

Hostfully has been a great solution thanks to its strong integrations and multi-channel support, which make managing listings much easier. I use the software every single day, and it’s incredibly effective whether you’re managing just one property or a growing portfolio. The automations and guest-communication features save us a ton of time, and their customer support is consistently responsive and helpful. The platform scales well as we grow and offers a clean, modern user experience. I recommend Hostfully to all of my clients because it has truly become an essential part of our operations. Review collected by and hosted on G2.com.

In my experience, the mobile app can feel somewhat limiting, as a few features I rely on in the desktop version are missing or harder to access, which slows me down when I’m managing properties on the go. Many times I just end up using Hostfully through my phone’s browser so I can access everything I need. I’ve also noticed that some features feel less mature or not fully built out yet, though I know Hostfully is always evolving and actively listening to customers, so I tend not to worry too much about it. Notable areas that could use more depth include parts of the owner portal and a few specific integrations. Additionally, there are occasional syncing issues that can cause listings to display inaccurately. Review collected by and hosted on G2.com.

It is intuitive and user friendly. Customer support is excellent and comes in many different forms AI, in person chat, online video calls etc. The ability to customise financial reports is invaluable for someone managing other peoples' properties and saves a huge amount of time compared to previous spreadsheet experiences. I have tried 3 previous PMS softwares but this has been the best experience by far Review collected by and hosted on G2.com.

Being asked for a review after every minor interaction is a bit tedious but not a major issue Review collected by and hosted on G2.com.

All channels are integrated into one platform, automated messaging, guidebook and upsell functions make managing about 20 vacation rentals much more efficient and allows our team more time to focus in increasing profits and guest satisfaction. We are able to be proactive rather than reactive!

The onboarding process with Pablo was smooth and well guided, allowing us to thoroughly learn the system rather than just automating or self guiding. Our customer success manager, Tracy, is always available and happy to help with any inquiry or improvement. Review collected by and hosted on G2.com.

There are a few amenities and other minor settings that don't translate across all channels - extra double checks are required. Review collected by and hosted on G2.com.

I like Hostfully for the range of features and integrations as well as how very clearly they are making improvements for Property Managers. However, Hostfully would not be as good as it is without Kana Gordon.

She's been the most amazing onboarding support team member I've ever had and I love working with her. I won't speak to anyone else if I can avoid it. Review collected by and hosted on G2.com.

Nothing at all. Hostfully is always improving. Review collected by and hosted on G2.com.

What I like most is the integrated calendar across channels. I also like the automatic communications for guests once they were set up. I also like the fast respond time by the property management team. Review collected by and hosted on G2.com.

I wish it had more AI functionality to respond to guest issues, so I wouldn't have to. The set up is very finicky. It takes a while to learn the different channels. Financial reporting also could be easier to use. Review collected by and hosted on G2.com.

I love how ingrained in the industry Hostfully is. It's not just a platform, but a resource for the best practices and the most seamless way to advertise your property in as many places as possible. Their support is top notch and I'm thrilled to use their software! I use it every day and it had changed my business in a beatufiul way. Review collected by and hosted on G2.com.

I find some of the features hard to figure out how to maximize use, but connecting with the onboarding team solves all of that, and they help setup your account seamlessly and in the best way to maximize performance. Review collected by and hosted on G2.com.

What I love most is that Hostfully strikes the perfect balance between cutting-edge technology and real human support. They listen to feedback, roll out meaningful updates, and go above and beyond to ensure their customers succeed. Review collected by and hosted on G2.com.

The only negative is that it's missing a way to easily search for past owner's report. Review collected by and hosted on G2.com.