Top 10 Help Sumo Alternatives & Competitors

Top 10 Alternatives to Help Sumo Recently Reviewed By G2 Community

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Freshdesk
By Freshworks
4.4/5
(3,723)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Categories in common with Help Sumo:
Live Chat
Customer Self-Service
Social Customer Service
Help Desk
Digital Customer Service Platforms

Zoho Desk
By Zoho
4.4/5
(7,411)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Categories in common with Help Sumo:
Live Chat
Customer Self-Service
Social Customer Service
Help Desk
Digital Customer Service Platforms

Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,206)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Categories in common with Help Sumo:
Live Chat
Customer Self-Service
Social Customer Service
Help Desk
Digital Customer Service Platforms

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G2 Advertising
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G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
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Fin by Intercom
By Intercom, Inc.
4.5/5
(3,811)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Categories in common with Help Sumo:
Live Chat
Customer Self-Service
Social Customer Service
Help Desk
Digital Customer Service Platforms

Front
By Front App
4.7/5
(2,430)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Categories in common with Help Sumo:
Live Chat
Customer Self-Service
Social Customer Service
Help Desk
Digital Customer Service Platforms

Tidio
By Tidio
4.6/5
(1,880)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Categories in common with Help Sumo:
Live Chat
Customer Self-Service
Social Customer Service
Help Desk
Digital Customer Service Platforms

LiveAgent
By QualityUnit
4.5/5
(1,531)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Categories in common with Help Sumo:
Live Chat
Customer Self-Service
Social Customer Service
Help Desk
Digital Customer Service Platforms

Hiver
By Hiver
4.6/5
(1,278)
Product Description
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
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Categories in common with Help Sumo:
Live Chat
Customer Self-Service
Social Customer Service
Help Desk
Digital Customer Service Platforms

Gladly
By Gladly
4.7/5
(1,099)
Product Description
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.
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Categories in common with Help Sumo:
Live Chat
Customer Self-Service
Social Customer Service
Help Desk
Digital Customer Service Platforms