Help Sumo

Help Sumo Alternatives & Competitors

Looking for alternatives to Help Sumo? Tons of people want Help Desk software to help with response automation, sla management, and ticket collaboration. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk software that reviewers voted best overall compared to Help Sumo. Based on reviewer data you can see how Help Sumo stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.

content

Top 20 Alternatives & Competitors to Help Sumo

    #1
    #1
  1. Freshdesk

    (2,190)4.4 out of 5
    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Freshdesk review by Ferason M.
    "Freshdesk is the number 1 Help Desk software : Freshdesk have captivated us the great part of their functions. For example, its comfortable orientation towards the realization of onboarding, and the organization of its self-service portal, which is also very easy to learn to use. We like your call routing system (usually almost everything related to calls is well above average). "
    #2
    #2
  3. Salesforce Service Cloud

    (1,737)4.1 out of 5
    Optimized for quick response
    The Service Cloud is a social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service needs.
  4. The Service Cloud is a social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service needs.

    SF Service Cloud review by Steven A.
    "The best program of social integration and CRM in the market: Salesforce Service Cloud we love because it is a very complete program that offers us various tools in one place, making our work easier and saving us time! Real-time chat, integration with corporate mail, automated responses and more, make our company have better customer service, quick solutions and responses and greater sales, which is our main purpose."
    #3
    #3
  5. Zendesk Support

    (1,634)4.2 out of 5
    Give customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
  6. Give customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Zendesk review by Sonia A.
    "Very pratical !: The most helpful in Zendesk is the simplicity of use, the ergonomy of this solution too. I think is the best solution for your company in terms of customer service. When a customer contact the customer service, he's immediatly supported by your team dedicated to customer service. Thanks to the Q&A section provided by Zendesk, the customer is able to find all the answers about the product. Most of the time, when a customer reach us, we redirect him to the Q&A section because his question already have an answer. "
    #4
    #4
  7. Zoho Desk

    (1,378)4.3 out of 5
    Optimized for quick response
    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
  8. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Zoho Desk review by Janeth O.
    "With Zoho Desk we improve every day the relationship with our clients.: Zoho Desk has an intuitive interface that allows any newbie to handle it quickly. This software has made us increase our productivity exponentially. The statistical reports and the general analysis of this software is extraordinary. It is synchronized very well with other applications. We have been able to interconnect with our customers via chat, email and via telephone thanks to the innovative ticket mechanism."
    #5
    #5
  9. LiveAgent

    (1,039)4.5 out of 5
    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
  10. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    LiveAgent review by Carl D.
    "Liveagent, großartige Support-Plattform: LiveAgent ist ein total komplettes Gerät, obwohl ich in meiner Veröffentlichung am einfachsten HelpDesk und LiveChat verwendet habe, die der wichtigste Bestandteil des Dienstprogramms sind. Mit LiveAgent Chat konnte ich unzähligen Kunden dabei helfen, Zweifel an unseren Gemälden auszuräumen. Das Befriedigende für mich ist Knowledgebase, da es verhindert, dass das Gerät durch die Entwicklung unnötiger Arbeit gesättigt wird, indem positive Probleme behoben werden, die auf unseren Knowledgebase-Seiten behoben werden. Sie könnten auch mithilfe von Abteilungen organisieren, und es ist ein äußerst gutes Konzept, die Bilder unter unseren Leitern zu verteilen. Als HelpDesk können Sie dazu beitragen, Probleme bei Ihren Kunden aus der Ferne zu beheben, Desktop-Computer und Screenshots gemeinsam zu nutzen ... All dies wird über ein sehr gut vorbereitetes Preisschild-Gerät ausgeführt, das Sie zuvor konfigurieren sollten, um Hierarchien oder Rollen für jeden Mitarbeiter der Hilfe einzurichten ... Los Angeles bietet auch eine Handy-Software an, die Sie möglicherweise als Alternative anbieten, obwohl sie im Vergleich zur Computerversion recht zurückhaltend ist."
    #6
    #6
  11. Intercom

    (769)4.3 out of 5
    Optimized for quick response
    Intercom allows you to communicate personally with every single customer.
  12. Intercom allows you to communicate personally with every single customer.

    Intercom review by Alejandro N.
    "Intercom offers an excellent service to manage ads : We like that we can create attractive ads with which we can easily improve our customer flow on the website. The interface of Intercom offers a lot of comfort when divided into three screens, in which we can reorient and measure the impact of each advertisement. We also like the ease with which we can move along the tool board. "
    #7
    #7
  13. LiveChat

    (630)4.5 out of 5
    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
  14. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    LiveChat review by Kaeli S.
    "Pretty good but nothing to write home about: It's super helpful that it integrates with Hubspot so easily. Possibly my favourite thing is the GPS - it shows me exactly where someone is writing from, which better helps me gauge their situation and therefore how to help them. It also shows me during a conversation how they have interacted with our website and if they're already a contact in Hubspot or not. "
    #8
    #8
  15. TeamSupport

    (555)4.3 out of 5
    A powerful customer support suite with a focus on collaboration.
  16. A powerful customer support suite with a focus on collaboration.

    TeamSupport review by Matt B.
    "All-encompassing, robust, helpful customer service application : It gives me the ability to do everything I want and need to do in order to provide top-notch service to my customers. It's literally a one-stop shop. I can record calls, respond to emails, host a robust knowledge base, respond to customers via chat, host a community forum, and a lot more. Everything is easy to use and works extremely well."
    #9
    #9
  17. LiveZilla

    (418)4.6 out of 5
    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.
  18. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    LiveZilla review by Mariano R.
    "Livezilla makes work much easier: The function that I liked the most is definitely to be able to automate the frequent questions with live chat, this is incredible because many users ask us the same questions and as the chat is automated, we can save time in responding and use that time in other tasks productive."
    #10
    #10
  19. ConnectWise Manage

    (358)4.0 out of 5
    Business Automation and PSA
  20. Business Automation and PSA

    ConnectWise review by Hector B.
    "The best application to work in IT help desk: ConnectWise Manage is a very useful application for those who work in help desk attending IT requirements but at the same time it is quite complex for those who are not familiar, what I like most about this application is that it makes a detailed follow-up to the life time of each one of the tickets to be able to be in full compliance with the service agreements established with the client, I also like its interface which is very pleasant and intuitive especially its calendar section in which you can schedule activities to determine quedias and what hours will be taken care of"
    #11
    #11
  21. Hiver

    (198)4.5 out of 5
    Optimized for quick response
    Hiver turns Gmail into a simple, powerful collaboration and customer support tool.
  22. Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Hiver review by Tina J. H.
    "The best add-on for your Gmail account.: Hoover is a super easy tool to use, when I started using it for my mail, in which I respond to many cases of support and sales, I did not imagine it was so simple your installation should only register me, and the add-on was automatically added to my google browser, and then activated on my gmail account automatically, thanks to whoever I can use my mail in a more organized, creating folders where I can share specific folders, with detailed information for certain types of customers."
    #12
    #12
  23. Kayako

    (188)4.1 out of 5
    Optimized for quick response
    Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.
  24. Kayako is effortless email, live chat, and knowledge base software that helps teams be more productive and build customer loyalty.

    Kayako review by Christopher A.
    "¡Software necesario para construir bases sólidas con clientes!: Este software es necesario para construir una buena base de atención al cliente de manera rápida ya accesible para todos los agentes. Lo que más amo acerca de Kayako es que los reportes pueden ser fácilmente descargados en documentos CVS que están perfectamente ordenados, por lo que es fácil exportarlos a un abase de datos interna que nos permite el análisis de los datos propocionados. Asimismo, construir y automatizar bajo nuevos criterios es simple para usuarios con experiencia y conocimientos en el área de tecnología."
    #13
    #13
  25. Helpshift

    (214)4.3 out of 5
    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.
  26. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Helpshift review by Zackary M.
    "A Positive, Responsive Interface : The simplicity of the interface means more time to converse with customers and less time spent clicking around looking for additional information. Everything is in an appropriate place. "
    #14
    #14
  27. Help Scout

    (159)4.3 out of 5
    A help desk for teams that insist on a delightful customer experience
  28. A help desk for teams that insist on a delightful customer experience

    Help Scout review by Abbie  R.
    "No customer need slips through the cracks with Help Scout: I’m not wading through a messy inbox anymore. My emails now feel more like a neat to-do list and I love the feeling of clearing all of them out. Help Scout has seriously made me into a more organized person and I feel like taking care of my clients is easy in a way it wasn't before. My company explored other options last year and the resounding opinion of my entire team is that we did NOT want to lose Help Scout. I don't think this was an aversion to change, but rather an appreciation for the system Help Scout had let us create with each other. It's very easy to work together as a a team by using it and I would imagine it provides excellent oversight for our manager. It's pretty motivating that anyone in my company can see my responses to my customer over Help Scout. If your'e great at customer service, you love this feature. If you want to fly under the radar and do a mediocre job, Help Scout would find you out pretty fast. "
    #15
    #15
  29. Dixa

    (146)4.0 out of 5
    Optimized for quick response
    Dixa is conversational customer engagement software that connects brands with customers through real-time communication. By keeping the customer at the center instead of the incident or inquiry, Dixa helps businesses create stronger relationships with their customers, increasing brand loyalty and satisfaction.
  30. Dixa is conversational customer engagement software that connects brands with customers through real-time communication. By keeping the customer at the center instead of the incident or inquiry, Dixa helps businesses create stronger relationships with their customers, increasing brand loyalty and satisfaction.

    Dixa review by Rhys H.
    "Zero clutter and smooth workflow: There are lots of quick guides, live chat support for agents and admins. The simplicity of the front-end interface means that there's little to get in the way of you and the customer. The conversations overviews and previews are also really clear so it's easy as a team leader to triage and transfer conversations with one click."
    See all Dixa reviews
    #16
    #16
  31. Salesforce Essentials

    (135)4.0 out of 5
    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.
  32. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Salesforce Essentials review by Campbell D.
    "Detailed yet Simple - How Salesforce Essentials helps our Company: Salesforce Essentials is simple and easy to set up, import contacts, and add users when needed. It has the perfect amount of detailed information to keep track of your customers, contacts, and pipeline opportunities. And the reports can be downloaded in usable formats to exchange among Sales Teams. Salesforce Essentials is a great CRM solution for new businesses. It allows our business to share customer content across our entire Sales Team creating continuity and an easy sales process that everyone can follow. As a Sales Leader, the important customer information is readily available. "
    #17
    #17
  33. LiveHelpNow

    (119)4.2 out of 5
    LiveHelpNow is a Pennsylvania-based customer service software company. Live Chat, Email-Ticket Management, Callback Management, Knowledge Base.
  34. LiveHelpNow is a Pennsylvania-based customer service software company. Live Chat, Email-Ticket Management, Callback Management, Knowledge Base.

    LiveHelpNow review by Elizabeth H.
    "Benefits of LiveHelpNow: We love having the opportunity to chat with our customers as they surf our website. We are able to ask them if they have any questions about what they are currently viewing. This option for us has helped us cut in half the number of abandoned carts we once had. We love that you can see where your customer is chatting from, which helps with answering delivery questions etc."
    #18
    #18
  35. HappyFox

    (111)4.6 out of 5
    Optimized for quick response
    Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)
  36. Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)

    HappyFox review by Eric V.
    "A good program but could be faster and more organizaed: It's easy to send e-mails, the interface is nice, it's generally fairly fast and you can easily work with other people on your team with it."
    #19
    #19
  37. Re:amaze

    (104)4.6 out of 5
    Optimized for quick response
    Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.
  38. Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.

    Re:amaze review by Robert B.
    "Careful interface to facilitate better support: The chat that the system has is very intuitive and allows not only to maintain a fluid communication with the client, but also to review everything that has been said previously, the communication history. Being able to access and review all the conversations allows for fewer doubts and for the interaction to be more fluid. It has multiple integrations with other applications that helps to better manage sales, advertising and also to have a database with a greater amount of information, which allows having a unified knowledge. The support of Re: Amaze has helped me to solve doubts and all the consultations that I have done on functional aspects of the program have been able to solve them. "
    #20
    #20
  39. CRMdesk

    (108)4.0 out of 5
    Help Desk Software
  40. Help Desk Software

    CRMdesk review by Jose C.
    "CRMdesk is your best companion for Help Desk solutions.: Of course, its capability of migrating an entire queries and ticket database to this platform from manual processes created through Microsoft Excel sheets and from other similar softwares as well. Also, this solution allows to its users to fully implement the Help Desk service to the next level of attending and solving clients' issues by creating issues and querying this tickets to the right departments or team assigned to follow up and solve this ticket in a short period of time."