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Help Sumo

Help Sumo Alternatives & Competitors

(1)3.0 out of 5

Looking for alternatives to Help Sumo? Tons of people want Help Desk Software to help with mobile user support, social integration, and chat/live support. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk Software that reviewers voted best overall compared to Help Sumo. Based on reviewer data you can see how Help Sumo stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshdesk, ActiveCampaign, Zoho Desk, and Zendesk Support Suite are the most popular alternatives and competitors to Help Sumo.

Top Alternatives to Help Sumo

  • Freshdesk
  • ActiveCampaign
  • Zoho Desk
  • Zendesk Support Suite
  • Salesforce Service Cloud

Top 20 Alternatives & Competitors to Help Sumo

    #1
    #1
  1. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Help Sumo:
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Help Sumo:

    GB
    Freshdesk is really easy to set up and use. It allows to keep track of all customer's requests and easily manage them. It has a lot of powerful instruments to help streamline the work of the...Read more
    #2
    #2
  3. ActiveCampaign

    (6,461)4.6 out of 5
    Optimized for quick response

    ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with Help Sumo:
  4. ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with Help Sumo:

    Sean C.
    SC
    Activecampaign makes available a powerful set of features even at the starter plans. Each plan seems to have been created with its customers in mind because each feature set is a pre-requisite for...Read more
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Zoho Desk

    (2,679)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Help Sumo:
  6. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Help Sumo:

    AG
    Ticket function with ease of setting up users.
    #4
    #4
  7. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Help Sumo:
  8. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Help Sumo:

    John C.
    JC
    Scalable solution - we used Zendesk from when our inbox was too much to keep up with and it supported SalesLoft's Support team until around $90m ARR. Really easy KCS and answerbot/ticket reduction...Read more
    #5
    #5
  9. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Help Sumo:
  10. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Help Sumo:

    RJ
    *After long research i found one of the best software in CRM solutions to help in Management with its inbuild features easily. *Manage sales pipeline easily for start to closing. *Easily attach...Read more
    #6
    #6
  11. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Help Sumo:
  12. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Help Sumo:

    AH
    Easy to use and set up, has lots of useful features - for me personally especially the tags automation (rules, and times rules) which help to manage your tickets. On top of that you can connect...Read more
    #7
    #7
  13. Intercom

    (1,255)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Help Sumo:
  14. Intercom allows you to communicate personally with every single customer.

    Categories in common with Help Sumo:

    Gareth M.
    GM
    Intercom is great in that the front end is well organized and has a good visual hierarchy. Of particular value is the way in which it addresses communications for the entire sales funnel from lead...Read more
    #8
    #8
  15. Front

    (611)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Help Sumo:
  16. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Help Sumo:

    Tyler A.
    TA
    The best part about Front is the ability to share your draft with your colleagues. If you need help drafting an important email, you can ask your colleagues to check your tone and grammar to ensure...Read more
    #9
    #9
  17. HubSpot Service Hub

    (520)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Help Sumo:
  18. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Help Sumo:

    AE
    I like how easy it is to create and organize different help articles in our knowledge base, which is frequently updated
    #10
    #10
  19. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Help Sumo:
  20. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Help Sumo:

    CC
    Salesforce has helped us keep track of our incoming leads in a way that was previously unachievable with our system of spreadsheets and email tracking. The kanban view is a great way for our team...Read more
    #11
    #11
  21. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Help Sumo:
  22. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Help Sumo:

    Gerald M.
    GM
    It integrates Quite Well with our Platform Supplying good information regarding Customers that come into Discussion.Besides, this platform is quite simple to use and contains a fantastic...Read more
    #12
    #12
  23. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with Help Sumo:
  24. A powerful customer support suite with a focus on collaboration.

    Categories in common with Help Sumo:

    BK
    I love how TeamSupport has made it possible for us to centralize customer support management, it goes beyond just managing customer support tickets. It has allowed us to have a robust customer...Read more
    #13
    #13
  25. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Help Sumo:
  26. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Help Sumo:

    Shirley L.
    SL
    This program is perfect to communicate with customers, this program has a perfect interface, this program is comfortable for many users, really this program is complete and easy to use, this tool...Read more
    #14
    #14
  27. Salesforce Digital Engagement

    (408)4.2 out of 5

    Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with Help Sumo:
  28. Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with Help Sumo:

    UI
    It is byfar the most useful software I've ever used since working in a call center. I am able to track my cases easily which helps me increase my productivity.
    #15
    #15
  29. Sprout Social

    (1,414)4.3 out of 5

    Sprout Social’s all-in-one social management solution empowers our customers to do more with their social media strategy. Better connect with audiences, streamline publishing workflows, collaborate in real time and turn social data into meaningful insights—at scale.

    Categories in common with Help Sumo:
  30. Sprout Social’s all-in-one social management solution empowers our customers to do more with their social media strategy. Better connect with audiences, streamline publishing workflows, collaborate in real time and turn social data into meaningful insights—at scale.

    Categories in common with Help Sumo:

    AF
    I love the scheduling tool, and also, the ability to be able to assign tasks to team members. I like being able to view what the post will look like, and be able to see the whole week laid out. I...Read more
    #16
    #16
  31. Podium

    (1,105)4.6 out of 5
    Optimized for quick response

    Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Help Sumo:
  32. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Help Sumo:

    John L.
    JL
    I switched to Podium in orde to help with review management, however, the best thing about Podium is our ability to connect with our customers who go to our website via the Podium texting feature. ...Read more
    #17
    #17
  33. Birdeye

    (975)4.8 out of 5
    Optimized for quick response

    Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Help Sumo:
  34. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Help Sumo:

    PD
    I am most impressed with BirdEye’s FULL 360 account view and assistance! They monitor our account effectiveness and offer real time help to maximize our web presence.
    #18
    #18
  35. Sprinklr Modern Engagement

    (699)4.0 out of 5
    Optimized for quick response

    Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.

    Categories in common with Help Sumo:
  36. Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.

    Categories in common with Help Sumo:

    RL
    The ability to post to all my accounts and see all of my metrics in one place is so nice I use this very frequently in the student housing world because it shows me different markets that I can...Read more
    #19
    #19
  37. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Help Sumo:
  38. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Help Sumo:

    AR
    I enjoy the ability to send 1 help ticket to multiple people & departments. The ease of use is very easy; so easy it requires minimum training. Finally I like the ability to add tickets in Jira...Read more
    #20
    #20
  39. Hiver

    (521)4.6 out of 5
    Optimized for quick response

    Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Help Sumo:
  40. Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with Help Sumo:

    Tony C.
    TC
    I really like the level of organization Hiver brings to our email. Separating, sorting and assigning our incoming email has greatly reduced the clutter and confusion of a inbox with over 30k emails...Read more