---
title: Gleantap Reviews
meta_title: 'Gleantap Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 19 reviews by the users' company size, role or industry to
  find out how Gleantap works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 19
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Gleantap Reviews
**Vendor:** Gleantap  
**Category:** [Customer Success Software](https://www.g2.com/categories/customer-success)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 19
## About Gleantap
Gleantap is an AI-powered customer engagement, CRM, and marketing automation platform built for fitness, wellness, healthcare, retail, and entertainment businesses that want to grow faster, boost retention, and increase customer lifetime value. With Gleantap, you can automate the entire member journey — from first lead to loyal advocate — through behavior-based workflows, AI messaging, gamified experiences, and personalized loyalty programs. The platform unifies CRM, automation, communication, and loyalty into a single hub that helps your business drive customer engagement, referrals, and repeat visits across multiple locations — even while you sleep. Key Features - All-in-One CRM – Manage leads, members, and conversations across SMS, email, and chat. - Marketing Automation – Create behavior-driven workflows to nurture leads and retain customers. - AI-Driven Messaging – Send personalized, timely communication powered by artificial intelligence. - Gamification & Loyalty – Reward engagement with points, tiers, badges, and rewards that motivate members to come back more often. - Omnichannel Communication – Reach customers wherever they are: text, email, Facebook, Instagram, WhatsApp, web chat, and Google Business Messages. - Reputation & Referrals – Automatically collect reviews and generate referrals from your happiest customers across business locations. - Analytics & Dashboards – Measure performance with deep insights into conversions, retention, and campaign ROI. Why Businesses Choose Gleantap - Built for fitness, wellness, healthcare, retail, and entertainment businesses - Proven to deliver 2× higher sales conversions and 25% better retention - Helps build member loyalty and gamified engagement with personalized campaigns - Trusted by leading brands like Planet Fitness, RockBox Fitness, and F45 - Replaces multiple tools with one unified customer engagement platform



## Gleantap Pros & Cons
**What users like:**

- Users are thrilled about the **automation features** of Gleantap, making client management and campaigns effortless and effective. (5 reviews)
- Users value the **ease and variety of automation features** in Gleantap, enhancing customer journeys effectively. (4 reviews)
- Users commend the **extremely helpful customer support** of Gleantap, appreciating their responsiveness and dedication to client success. (4 reviews)
- Users appreciate the **ease of use** of Gleantap, which streamlines communication and enhances overall efficiency in workflows. (4 reviews)
- Users love the **user-friendly automation features** of Gleantap, enhancing member communication and campaign effectiveness. (4 reviews)
- Users value the **easy integration** of Gleantap, boosting efficiency and enhancing member communication seamlessly. (3 reviews)
- Helpful (3 reviews)
- Business Enhancement (2 reviews)
- CRM Integration (2 reviews)
- Easy Integrations (2 reviews)

**What users dislike:**

- Users find the **learning curve steep** , particularly with onboarding and managing training effectively, complicating the experience. (4 reviews)
- Users find the **difficult setup** of Gleantap challenging, especially during onboarding and form configuration. (3 reviews)
- Users experience a **difficult learning curve** with Gleantap, causing challenges during onboarding and training processes. (2 reviews)
- Users find the **setup process for forms not intuitive** , making campaign creation challenging and cumbersome. (2 reviews)
- Users experience **software glitches** with Gleantap, which can disrupt usability and necessitate patience during updates. (2 reviews)
- App Instability (1 reviews)
- Bugs (1 reviews)
- Users find the **insufficient features** of Gleantap limit usability and create a frustrating experience when setting up forms. (1 reviews)
- Users often face **integration issues** with Gleantap, leading to inconsistent data synchronization and functionality challenges. (1 reviews)
- Notification Issues (1 reviews)

## Gleantap Reviews
  ### 1. Excited for AI Features and Chatbot Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** John H. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 15, 2025

**What do you like best about Gleantap?**

We are still in the trial phase but we have every intention of continuing to move forward. I'm really most excited about the chat bot feature for the website in addition to the ai schedule and feature.

**What do you dislike about Gleantap?**

Onboarding has been a real headache, and the training has been poorly managed in general.

**What problems is Gleantap solving and how is that benefiting you?**

Saving employees time!!

  ### 2. Great customer service and product!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Marisa R. | Marketing Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 01, 2025

**What do you like best about Gleantap?**

Our agency has had great experience using Gleantap for our clients, with ease and number of features available for automation and drip campaigns. We've also had great success keeping our CTRs up!

**What do you dislike about Gleantap?**

there is no downside as of right now. very happy.

**What problems is Gleantap solving and how is that benefiting you?**

Connecting with our paid members and converting prospect members.

  ### 3. Sagar/Rehan have been a big help in building out our CRM  and integrating into our booking software.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 07, 2025

**What do you like best about Gleantap?**

Rehan and Sagar have been very helpful and responsive.

**What do you dislike about Gleantap?**

We have trouble with integration data from time to time.

**What problems is Gleantap solving and how is that benefiting you?**

CRM and Email Campaigns

  ### 4. Would have loved an easier way to trial & do some self-exploratory however, it has a lot of promise

**Rating:** 4.0/5.0 stars

**Reviewed by:** Stephanie M. | Engineering Manager, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 27, 2023

**What do you like best about Gleantap?**

Customer Service is definitely one thing that stood out positively. Not only were they quick to respond, but also proactive in addressing any technical and marketing queries when we were trying the tool.

**What do you dislike about Gleantap?**

The platform could benefit from offering a free trial period and more custom reporting options. Other than that, nothing stands out. It's a promising tool that people should check out it suits their needs.

**What problems is Gleantap solving and how is that benefiting you?**

The following are the main problems we explored Gleantap to solve based on their abilities:
* Form and page creation capabilities for capturing leads and surveying customers.
* Review management to boost your online reputation.
* Automated or two-way text and email communication options.

Of the three, the main reason we trialled the tool was for the Automated or two-way text and email communication options. We wanted to see if there was the ability to smoothly integrate with our platform to add this functionality to our main offering.

  ### 5. Affective and fast

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 12, 2017

**What do you like best about Gleantap?**

Easy to use and install. Affective in adding to email marketing.

**What do you dislike about Gleantap?**

I wish I could create the same message that would be send via SMS and email at the same time.

**Recommendations to others considering Gleantap:**

Great way to supplement marketing strategy

**What problems is Gleantap solving and how is that benefiting you?**

Fast and effortless sms marketing. Immediate consumer response, often more effective then email


## Gleantap Discussions
  - [What is Gleantap used for?](https://www.g2.com/discussions/what-is-gleantap-used-for)

- [View Gleantap pricing details and edition comparison](https://www.g2.com/products/gleantap/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-14+06%3A27%3A35+-0500&secure%5Bsession_id%5D=a5d55a58-1fd0-440c-8dfe-42eceb8e642e&secure%5Btoken%5D=4c4f8a02110cfe0ac47ad2c405f0e205e4972667d1a36df83f39efbd98343ccd&format=llm_user)
## Gleantap Integrations
  - [ABC Ignite](https://www.g2.com/products/abc-ignite/reviews)
  - [ABC Trainerize](https://www.g2.com/products/abc-trainerize/reviews)
  - [CenterEdge Advantage](https://www.g2.com/products/centeredge-advantage/reviews)
  - [Mindbody](https://www.g2.com/products/mindbody/reviews)

## Gleantap Features
**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- Automatic URL Shortening
- MMS Marketing
- Personalization
- Transactional SMS
- Link Shortening
- SMS Messaging
- Scheduled Messaging
- Chat/Messaging
- 2-Way Messaging

**Page Customization**
- Drag and Drop
- Templates
- Advanced Customization
- Content Library
- Email Templates

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Messaging Channels**
- SMS Messaging
- Email
- Voice Messaging
- Two way messaging

**Loyalty Experience**
- Loyalty Engine
- Rewards
- Membership
- Personalization
- Gamification
- Loyalty Cards

**Generative AI**
- Generative AI

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

**Page Optimization**
- A/B Testing
- Mobile Responsive
- Web Analytics
- SEO
- Real-Time Analytics
- Campaign Analytics
- Reporting/Analytics

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Administration**
- Scheduling
- Triggered Notifications
- Segmentation
- Integrations

**Loyalty Platform**
- Communication Tools
- Customer Relationship Management (CRM)
- Loyalty Analytics
- Localization
- Integrations
- Gift Card Management
- Membership Management
- Discount Management
- Survey/Poll Management
- Rewards Management
- Promotions Management
- eCommerce Management
- Campaign Management
- Communication Management

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Integrations**
- E-Commerce Integration
- Third-Party Integrations
- Domain Integration
- Social Media Integration
- Multi-Channel Marketing

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Agentic AI - Loyalty Management**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

**Additional Functionality**
- Customizable Templates
- AI Copilot
- Transaction History
- SMS Marketing
- Referral Tracking
- Customizable Branding
- Customer Surveys
- Member Portal
- Campaign Planning
- Client Portal
- Loyalty Program
- Email Marketing
- Customer History
- Activity Dashboard
- Performance Metrics
- Multi-Campaign
- Engagement Tracking
- Customer Profiles
- Social Promotion
- Customer Segmentation
- Customer Database
- API
- Point of Sale (POS)
- Generative AI
- Multi-Channel Marketing
- Customer Activity Tracking

**SMS Platform**
- Reporting
- Marketing Automation
- Text-to-Landline
- Short Codes
- QR Codes

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- Generative AI
- Lead Generation

**Agentic AI - Landing Page Builders**
- Cross-system Integration

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Campaign Planning
- Multi-Language

**Additional Functionality**
- Campaign Segmentation
- Form Builder
- Contact Management
- Website Management
- API
- Drip Campaigns
- Email Marketing
- Event Triggered Actions
- Website Publishing Options
- Engagement Tracking
- Email Management
- Customizable Branding
- Template Management
- Conversion Rate Optimization
- Alerts/Notifications
- Customizable Forms
- SEO Management
- Real Time Editing
- Conversion Tracking
- Campaign Management
- Forms Management
- Widgets
- Lead Management
- Customizable Fields
- Activity Dashboard
- Autoresponders
- WYSIWYG Editor
- CRM
- Activity Tracking
- Design Management
- Content Management
- Responsive Web Design
- Reporting & Statistics
- Lead Capture
- AI Copilot
- Customer Segmentation
- Web Forms

**AI Automation - SMS Marketing**
- AI SMS

**AI Content Generation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Campaign Scheduling
- Reputation Management
- Polls/Voting
- Compliance Management
- Customer Segmentation
- Landing Pages/Web Forms
- AI Copilot
- API
- Text-to-Win
- Mobile Coupons
- Natural Language Processing
- Customizable Templates
- Drip Campaigns
- Contact Management
- Activity Tracking
- Communication Management
- Reporting/Analytics
- Keyword Tracking
- Multi-Campaign
- Mass Texting
- Interaction Tracking
- Alerts/Notifications
- Consent Management
- Engagement Tracking
- Open Rate Tracking
- Generative AI
- Automated Responses
- Reporting & Statistics
- Templates
- Survey Builder
- Contact Database
- Real-Time Notifications
- Customizable Fields
- Reminders
- Mobile Alerts
- Automated Scheduling
- Campaign Management
- MMS
- Event Triggered Actions
- Mobile Keywords
- Audience Targeting
- Activity Dashboard
- Template Management
- Autoresponders
- Survey/Poll Management

**Features**
- Standalone Booking
- Integrated App
- SMS
- Email
- Voice
- Confirmation and Cancellation

**Additional Functionality**
- Website Integration
- Recurring Appointments
- Generative AI
- Customizable Branding
- Mobile Alerts
- Reporting & Statistics
- AI Copilot
- Real-Time Updates
- HIPAA Compliant
- Appointment Scheduling
- Surveys & Feedback
- Multi-Location
- Activity Dashboard
- Third-Party Integrations
- API
- Availability Management
- Rescheduling
- Contact Database
- Multi-Language
- Real-Time Reporting
- Confirmations/Reminders
- Two-Way Communication
- Automated Responses
- Customizable Templates
- Social Media Integration
- Payment Reminders
- Calendar Sync
- Self Service Portal
- Electronic Payments
- SMS Messaging
- Data Import/Export

## Top Gleantap Alternatives
  - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,481 reviews)
  - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (409 reviews)
  - [Textline](https://www.g2.com/products/textline/reviews) - 4.7/5.0 (382 reviews)