[ Gleantap Reviews ](https://www.g2.com/products/gleantap/reviews) [ Gleantap Reviews ](https://www.g2.com/products/gleantap/reviews) # Gleantap Features ##### ## Communication (5) Pop-up Chat Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. Notifications Delivers notifications to both sides of the conversation. Targeted Emails Sends automated emails to further engage clients and potential clients. In-App Messaging Allows for live chat to be enabled within the app for customer help. Co-Browsing Allows agents to join a customer's browser session and navigate through the website with them. Show More ##### ## Internal Use (6) Customization Allows users to customize chat colors, text, logos, and branding. Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Knowledge Base Establishes a knowledge base for employee reference during conversations. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Text Messaging (8) Bulk SMS Enables users to send mass text message campaigns Two-Way Text Messaging Facilitates two-way text messaging to encourage consumer engagement and loyalty Text Scheduler Provides the ability to schedule single or bulk text messages to recipients on a specific date and time Automatic Replies Provides automatic text message replies to recipients Automatic URL Shortening Provides automatic URL shortening to use less characters via text MMS Marketing Sends out multimedia via text messages, such as coupons, pictures, and audio Personalization Offers features for personalizing text messages based on customer information or past behavior Transactional SMS Allows users to establish automated workflows and triggers to deliver transactional text messages Show More ##### ## Features (6) Standalone Booking Application is its own calendar, booking, and reminder system. Integrated App The software uses data from CRM, calendar, or another application to generate reminders. SMS Reminders are sent via text message to a mobile device. Email Reminders are sent via email. Voice Reminders are sent via automated phone call. Confirmation and Cancellation Recipient is prompted to confirm, cancel, or reschedule the appointment Show More ##### ## SMS Platform (4) Reporting Provides pre-built or customizable performance reports Automation Automates tasks and features for added convenience Text-to-Landline Text enables landline phones so users can receive text messages sent to an existing business number Short Codes Provides businesses with 5- to 6-digit short codes for running text marketing campaigns Show More ##### ## Feedback Management (3) Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (4) Online Reviews Analyzes feedback from online reviews Surveys Analyzes feedback from surveys through built-in survey features or integrations with survey tools Social Media Analyzes customer feedback from social media Customer Service Channels Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat Show More ##### ## Messaging Channels (4) SMS Messaging Ability to send reminders via SMS messaging to a mobile device Email Ability to send proactive notifications via email Voice Messaging Ability to send reminders via voice messaging Two way messaging Ability to support a two way messaging/conversation between customer and customer support agent Show More ##### ## Administration (4) Scheduling Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages Triggered Notifications Provides the ability to automate notifications based on user behavior Segmentation Ability to segment audiences based on device type, location, demographics, customer behavior, etc. Integrations Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software) Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - SMS Marketing (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More [ ![Adobe Journey Optimizer](https://images.g2crowd.com/uploads/product/hd_favicon/d05e573f5a86935da5bdf3ce23fd5ac5/adobe-journey-optimizer.svg "Adobe Journey Optimizer") Sponsored Adobe Journey Optimizer 4.2/5 (180) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Brevo Marketing Platform](https://images.g2crowd.com/uploads/product/hd_favicon/6e2ff100220158bc579d1ee68289d603/brevo-marketing-platform.svg "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5 (2,441) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ ![Salesmsg](https://images.g2crowd.com/uploads/product/hd_favicon/97c2986846846122fd3608873984f864/salesmsg.svg "Salesmsg") Salesmsg 4.7/5 (401) ](https://www.g2.com/products/salesmsg/reviews) [ ![Textline](https://images.g2crowd.com/uploads/product/hd_favicon/1861992ed92ee2c6ea680c7de690063e/textline.svg "Textline") Textline 4.7/5 (379) ](https://www.g2.com/products/textline/reviews) [ View All Alternatives ](https://www.g2.com/products/gleantap/competitors/alternatives) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ SMS Marketing ](https://www.g2.com/categories/sms-marketing)[ Feedback Analytics ](https://www.g2.com/categories/feedback-analytics) [ Proactive Notification ](https://www.g2.com/categories/proactive-notification)[ Appointment Reminder ](https://www.g2.com/categories/appointment-reminder) Show More ##### Explore More [ Which RPA app is best for streamlining workflow in my business? ](https://www.g2.com/discussions/which-rpa-app-is-best-for-streamlining-workflow-in-my-business)[ Top platforms for managing employee vacation and sick leave ](https://www.g2.com/discussions/top-platforms-for-managing-employee-vacation-and-sick-leave)[ Accounting Firms in Los Angeles ](https://www.g2.com/categories/accounting-firms/locations/los-angeles-ca-us) [ best auto dialer software ](https://www.g2.com/discussions/what-is-the-best-auto-dialer-software-opinions-please)[ What are the best platforms for managing digital brand guidelines? ](https://www.g2.com/discussions/what-are-the-best-platforms-for-managing-digital-brand-guidelines)[ Pros and Cons Details ](https://www.g2.com/products/gleantap/reviews?qs=pros-and-cons) Show More [ Which RPA app is best for streamlining workflow in my business? ](https://www.g2.com/discussions/which-rpa-app-is-best-for-streamlining-workflow-in-my-business)[ Top platforms for managing employee vacation and sick leave ](https://www.g2.com/discussions/top-platforms-for-managing-employee-vacation-and-sick-leave)[ Accounting Firms in Los Angeles ](https://www.g2.com/categories/accounting-firms/locations/los-angeles-ca-us) [ best auto dialer software ](https://www.g2.com/discussions/what-is-the-best-auto-dialer-software-opinions-please)[ What are the best platforms for managing digital brand guidelines? ](https://www.g2.com/discussions/what-are-the-best-platforms-for-managing-digital-brand-guidelines)[ Pros and Cons Details ](https://www.g2.com/products/gleantap/reviews?qs=pros-and-cons)