--- title: EZ Texting Reviews meta_title: 'EZ Texting Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 744 reviews by the users' company size, role or industry to find out how EZ Texting works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 744 scale: '5' date_modified: '2026-08-10' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # EZ Texting Reviews **Vendor:** EZ Texting **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 744 ## About EZ Texting Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going. Secure trusted numbers. Build attentive audiences. Craft effective texts. Start free today. ## EZ Texting Pros & Cons **What users like:** - Users appreciate the **ease of use** of EZ Texting, finding it simple for communication and onboarding new users. (62 reviews) - Users appreciate the **user-friendly interface** of EZ Texting, making communication and management effortless and efficient. (23 reviews) - Users appreciate the **easy communication** with tenants, allowing for quick updates and effective information sharing. (21 reviews) - Users praise the **intuitive and easy setup** of EZ Texting, making communication management effortless for their businesses. (18 reviews) - Users love the **ease of managing contacts and personalizing messages** with EZ Texting's effective features. (17 reviews) - Users highlight the **top-tier customer support** of EZ Texting, providing efficient and helpful assistance throughout the setup process. (16 reviews) - Time-Saving (15 reviews) - Simple (13 reviews) - Automation (10 reviews) - Users find EZ Texting to be **affordable** , providing excellent value for its easy-to-use interface and great support. (9 reviews) **What users dislike:** - Users find the **cost of EZ Texting** escalates quickly, especially for newcomers and high-volume users. (20 reviews) - Users find the app **not intuitive** , making it difficult to navigate and use effectively on mobile devices. (8 reviews) - Users struggle with **SMS issues** like group messaging and handling attachments, complicating their texting experience. (8 reviews) - Users struggle with the **sending issues** in EZ Texting, affecting their ability to communicate effectively. (6 reviews) - Users find the **reporting issues** in EZ Texting challenging, hindering effective tracking and analysis of campaigns. (5 reviews) - Campaign Issues (4 reviews) - Users find the **contact management process cumbersome** , wishing for a more user-friendly and streamlined experience. (4 reviews) - Feature Improvements (3 reviews) - Limited Features (3 reviews) - Users find the lack of **call features** and unclear credit system limiting for effective budgeting and communication. (3 reviews) ## EZ Texting Reviews ### 1. Use to be Amazing, however NOT anymore… **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2023 **What do you like best about EZ Texting?** Nothing new, they haven’t changed their stance on previous supporters of their services… **What do you dislike about EZ Texting?** Honour their long standing customer base… **What problems is EZ Texting solving and how is that benefiting you?** They offer an easy platform to implement SMS Marketing... **Official Response from Kelly Key:** > Thank you for your review. We are sorry to hear that your experience has not met your expectations, and we appreciate your feedback. Due to the impact of recent industry changes and carrier regulations, we’ve had to discontinue select plans. While this decision is made with the best interests of all our customers in mind, we fully empathize with the inconvenience it may cause. To ease this transition, we provided a 30-day free trial for customers to evaluate our plans and choose one that aligns with their needs and budget. These plans are carefully designed to optimize deliverability based on your sending volume. We're here to assist you in finding a plan that best fits your needs. Feel free to connect with us at Answers@EZTexting so that we can address any questions or concerns you may have. Thank you again for your feedback. We truly appreciate you taking the time to share your thoughts with us. ### 2. Disappointing Experience with Expired Credits and Poor Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Alex K. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about EZ Texting?** EZ Texting is an a tool for us, IT recruiters, enabling fast, direct communication with candidates. Its mass texting feature is especially useful for reaching multiple candidates about job openings, interview schedules, or status updates, ensuring timely responses in a competitive market. EZ Texting’s automation tools also streamline follow-up messages, keeping candidates engaged throughout the hiring process. **What do you dislike about EZ Texting?** Our experience with EZ Texting has unfortunately been very disappointing. Five years ago, we purchased a significant number of credits from them with the assurance from their support team that these credits would not expire, provided we kept our plan active. Following this understanding, we diligently maintained our plan, fully expecting that our credits would be secure. However, without any prior warning or notification, we recently discovered that our credits had expired. This was both surprising and frustrating, as EZ Texting’s own representatives had clearly communicated that no expiration would apply under our current terms. When we reached out to their support team for assistance, we were met with an unwillingness to help or even consider reissuing the credits. Their lack of accountability for this issue reflects poorly on their customer service and their commitment to customer satisfaction. The cost implications are also significant. Repurchasing the expired credits would now amount to nearly $3,000 CAD, which is a considerable expense for any business. EZ Texting's refusal to honor their original commitment has left us feeling let down and concerned about the reliability of their services. For anyone considering EZ Texting, be cautious about promises regarding credit expiration and prepared for the possibility of poor support if an issue arises. This experience has shown us that EZ Texting may not be the reliable partner they claim to be. **What problems is EZ Texting solving and how is that benefiting you?** We are extremely disappointed with our experience with this company. They initially assured us—multiple times—that our purchased credits, totaling thousand of dollars, would never expire as long as our account remained active. Despite this confirmation, the credits disappeared without warning, and we were later informed of a their expiry policy. We had held these credits for 5 years (since 2019) without any indication of this limitation. The sudden loss of funds, paired with the lack of support or resolution, has been very frustrating and unprofessional, leaving us questioning the reliability and transparency of this service. **Official Response from Kelly Key:** > Hi Alex, Thank you for your updated review and feedback. We understand that you're currently in touch with our Support Manager, who is reviewing the details of your account. As mentioned, our Support Manager will be following up with you this week with more information and next steps. We appreciate your patience as we review the details of our account. Your satisfaction is important to us, and we’re committed to addressing your concerns thoroughly. ### 3. Cost prohibitive **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about EZ Texting?** bulk sending of texts to large lists of students. **What do you dislike about EZ Texting?** The new pricing structure is challenging and cost-prohibitive for our office. **Recommendations to others considering EZ Texting:** It was great while it was free or low cost, we don't send enough to warrant a $19/month subscription. **What problems is EZ Texting solving and how is that benefiting you?** Student communication! **Official Response from Social EZ Texting:** > Hey there, Thank you so much for your review! We're happy to hear that you found EZ Texting easy to use, especially when it comes to importing numbers. As far as pricing goes, we completely understand that each business' needs are different. We recommend reaching out to an agent either via the chat option on our website or via email at Support@EZTexting.com to see what plan might be best for what your company specifically needs. Thank you again for your feedback and we love to hear how EZ Texting is benefiting you! Sincerely, Taylor ### 4. Too glitchy. Unresponsive tech support did not resolve. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about EZ Texting?** Switching to simple texting who already has better customer support **What do you dislike about EZ Texting?** The phone messages were not coming in real time, delayed sometimes up to several hours / next day. Doesn’t work for my business having an inadequate service Messages would not load on phone. Could not cut and paste it would crash . I called customer service multiple times and texted and emailed for support. Unresolved, went elsewhere didn’t look back & saved $ In doing so. **What problems is EZ Texting solving and how is that benefiting you?** Keeping Advil in business ### 5. Bad customer support, not a great service **Rating:** 0.5/5.0 stars **Reviewed by:** Connor W. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2019 **What do you like best about EZ Texting?** simple interface, easy to get setup when you first start out. The user experience is relatively easy to navigate **What do you dislike about EZ Texting?** The people at EZ Texting are extremely difficult to work with and are a bit deceitful in how they sell different services. Every feature on the site needs to be paid for to utilize. Overall pretty dissapointed **Recommendations to others considering EZ Texting:** Go with another service. EZ texting may be great in the short term but will hurt over long run. **What problems is EZ Texting solving and how is that benefiting you?** Getting in contact with customers via SMS ### 6. It could be better **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about EZ Texting?** I like the keyword feature...but I continue to get a text from people that are not affiliated with my keyword. I also like that you can bulk text my clients all at the same time. Unfortunately, there is not much more I like about the software. **What do you dislike about EZ Texting?** The cost structure and customer service. The cost structure is expensive for a small business. I have a lot of credits accumulating and if I turn off the subscriptions I will lose my keyword. That does not work because it is still attached to another person. So I get their text often. I really feel trapped. I need the service but the cost is not conducive to my small business. I have had to call customer service and connect through chat and in both cases, they were not that helpful. **Recommendations to others considering EZ Texting:** There should be better support for new users. The support team did not help. I am a small business and EX Text states it is for small business as well. Well, it is not in my opinion. I used the chat and the agents were not knowledgeable. **What problems is EZ Texting solving and how is that benefiting you?** I am able to reach my entire client base via text. I would like to get some support on how I can use the service in other ways. But, I have very little faith in the customer service agents. **Official Response from Kelly Key:** > Hello! We're sorry that you didn't have the optimal experience with our service. At EZ Texting, we pride ourselves on our outstanding customer service and assure you that your experience is not the norm. We'd encourage you to reach back out and connect to someone on our Account Management team to get you better acquainted with our system and determine what pricing structure makes the most sense for you. ### 7. Not honest in communicating TCPA law **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about EZ Texting?** Very few positive things to share. Very limited in features. **What do you dislike about EZ Texting?** They'll do everything to commit to services from them except inform you of the TCPA law and how to incorporate their services within TCPA regulations. **What problems is EZ Texting solving and how is that benefiting you?** Read above **Official Response from Sarah Hale:** > Hello! Thanks for taking the time to review EZ Texting. Sorry that you came away with the impression that we have limited features. We'd love to sit with you and provide a tutorial regarding our MMS broadcasts, Drip Campaigns, Trackable Links, Poll and Vote, EZ Chat, and other features we offer. While we always strive to provide our clients with and understanding that TCPA regulations must be adhered to, our team members aren't attorneys and cannot provide legal counsel to each of our thousands of customers. We do always recommend that each user contact a hired professional to ensure that their use case and consent is within TCPA guidelines. ### 8. Pretty Good but gets expensive for my use **Rating:** 1.0/5.0 stars **Reviewed by:** Grant P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2018 **What do you like best about EZ Texting?** Was able to keep my team reminded of the conference calls **What do you dislike about EZ Texting?** price was a little high for the small piece of my business that I was using it for **Recommendations to others considering EZ Texting:** Make sure that your use for EZ texting is something that will generate income for you. Otherwise this gets really expensive **What problems is EZ Texting solving and how is that benefiting you?** getting everyone on the same page at the same time ## EZ Texting Discussions - [How can I get more help setting up campaigns?](https://www.g2.com/discussions/30796-how-can-i-get-more-help-setting-up-campaigns) - 1 comment, 1 upvote - [Is there a way to integrate with Square?](https://www.g2.com/discussions/is-there-a-way-to-integrate-with-square) - 1 comment, 1 upvote - [How do I make the most use of my credits?](https://www.g2.com/discussions/how-do-i-make-the-most-use-of-my-credits) - 1 comment, 1 upvote - [Is there indeed any additional cost to the recipient to reply to a message sent from EZ texting?](https://www.g2.com/discussions/is-there-indeed-any-additional-cost-to-the-recipient-to-reply-to-a-message-sent-from-ez-texting) - 1 comment, 1 upvote - [How can I upload contact lists from a CSV file directly on to EZ texting?](https://www.g2.com/discussions/15139-how-can-i-upload-contact-lists-from-a-csv-file-directly-on-to-ez-texting) - 1 comment, 1 upvote - [View EZ Texting pricing details and edition comparison](https://www.g2.com/products/ez-texting/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A02%3A51+-0500&secure%5Bsession_id%5D=c93a861d-4f7b-45e6-b42b-503b9b02f6c6&secure%5Btoken%5D=86ce8b9c61f40363f05937fccc7a7cdc9974b9d3c00307b07cbb80fb43f8a655&format=llm_user) ## EZ Texting Integrations - [API](https://www.g2.com/products/api/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Intuit Mailchimp Open Commerce](https://www.g2.com/products/intuit-mailchimp-open-commerce/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) ## EZ Texting Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **SMS Platform** - Reporting - Marketing Automation - Text-to-Landline - Short Codes - API Integration - QR Codes **AI - RCS Business Messaging** - AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top EZ Texting Alternatives - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,878 reviews) - [Avochato](https://www.g2.com/products/avochato/reviews) - 4.4/5.0 (193 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,481 reviews)