Enumerate Reviews & Product Details

Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting tens of thousands communities across America.

Seller

Enumerate

Discussions

Enumerate Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Karen Roberto

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Enumerate Integrations

(4)

Verified by Enumerate

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Verified User in Consumer Services

Small-Business (50 or fewer emp.)

3/11/2022

"Easy to access information."

5/5

What do you like best about Enumerate?

Quickly find the information you are looking for and it's easy to edit and upload HOA owner information and governing docs, etc. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

I can't bold or highlight my email text and I can't add our colored company logo to our signature blocks. Review collected by and hosted on G2.com.

Tony V.

Small-Business (50 or fewer emp.)

2/17/2022

"SWO Review"

5/5

What do you like best about Enumerate?

The integration of data between sections Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

some basic features on reports or data lookup Review collected by and hosted on G2.com.

Iris H.

Small-Business (50 or fewer emp.)

2/17/2022

"Awesome Support & Ease of Product"

5/5

What do you like best about Enumerate?

Using TOPS one is so easy, and whenever I have a problem, the support team is always there to help. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

There is nothing that I don't like about tops. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

7/2/2021

"Streamlined software that makes running the back office easy."

5/5

What do you like best about Enumerate?

Simple and easy to use. Good tech support. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Occasional glitches, but they do get resolved. Review collected by and hosted on G2.com.

Judy B.

Business Operations Manager

Small-Business (50 or fewer emp.)

3/25/2021

"Game Changer"

5/5

What do you like best about Enumerate?

I love the reports available and how they can be customized as well as downloaded to extract the data that is needed. I also love the way TOPS Pay works and the convenience that it offers my homeowners as well as myself when it comes to bank reconciliation time. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

The amount of time it takes to get a response from Customer Service. It has been improving but I still don't believe it is as quick as it should be Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

You have to be willing to be patient with Customer Support. It is improving but still has a long way to go. I am currently trying to talk my BOD into using the TOPS website as well. There are so many integratable parts to TOPS that it is a shame not to take advantage of them all. Try to make the time to watch the video tutorials and ask plenty of questions. I would suggest doing the videos close to implementation and conversion time so you remember most of them. It is also a great platform for collecting and managing email addresses for your members which will allow you to do many things, i.e. electronic voting, email blasts, etc. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

Data base capable of storing information for our main HOA and the subordinate HOAs within it - similar to a Master/Sub plan. My HOA has over 3900 properties divided into over 65 units with 65 different sets of restrictions. TOPS allows me to sort the data as I need it for reporting purposes and for use within the different units as well as the entire HOA. This has freed up a lot of my time in creating excel spreadsheets. I also love the Owners' Portal. I hope to see more added to it in the future, but the portal itself has probably cut in half the number of phone calls that come into our office. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

2/17/2022

"I really love the step by step instructional videos"

4/5

What do you like best about Enumerate?

Easy step by step instructions on utilizing platform Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

the limited space for files to be downloaded Review collected by and hosted on G2.com.

barbara j.

Small-Business (50 or fewer emp.)

12/21/2020

"TOPS support team is wonderful! TOPS software is easy to use"

5/5

What do you like best about Enumerate?

TOPS One's clean non fussy website. Functions are logically laid out which creates efficiency. We converted from TOPs pro to TOPSONE and we have been able to streamline our daily accounting transactions and love that we have access to our data 24/7/365. It's highly useful at Board meetings as we can quickly retrieve documents and answer questions. Love the multi-use profile and access. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

It's really not a dislike, but I would love more training webinars. The webinars posted on the help website are a great resource and it's like having your own personal techie anytime you need a quick refresher. Setting up Board preferences is a bit complicated. Setting up notices and letter templates could be expanded. A few more description fields in the general ledger would be helpful. Add access to more fields to allow the user to create customized reports. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

I would recommend property management companies consider TOPS ONE to streamline and centralize data processing. The upgrade has reduced the amount of time we spend processing paperwork to allow us more time to interact with our clients. I appreciate that TOPS continuously is keeping up with technology and creating new functions that support property management companies. Being an accountant, I appreciate the software is designed to properly record transactions in accordance with GAAP. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

Remote accessibility was one of our main problems which has been resolved with TOPS One. Centralization of data has been a benefit that we had not initially considered that has surprisingly reduced repetitive questions. We also started to use the user task list which has helped us keep track of deadlines. Review collected by and hosted on G2.com.

Kimberly M.

Small-Business (50 or fewer emp.)

9/2/2020

"Growing software with potential"

4/5

What do you like best about Enumerate?

I like the current relativity of the software. I think that they have potential to be at the top. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

The reduction in personalized customer service. I think that the major growth issues cause issues for businesses that can be detrimental. I truly valued the customer service that backed the product. This has diminished due to revamping for territorial customer support. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

I was sold on Tops One as a product mainly because of the personalized customer service that was attached. When a product "works" this is not so important, but with a growing product you need one on one, quick and consistent support. The company has recently reduced this type of customer service and that would be the biggest draw back when you need support when things are not working. I turn in support tickets multiple times per week so customer support is very important. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

Mainly I am trying to solve the 500 error when Tops server has issues that prevent the program from working. This is a large issue that has not been resolved consistently. Review collected by and hosted on G2.com.

Marilyn P.

Customer Service Representative

Small-Business (50 or fewer emp.)

12/15/2020

"Great upgrade from TopsPro"

5/5

What do you like best about Enumerate?

I really like how user friendly and transparent the system is. It has made it a lot easier for us to communicate with our owners and for our support team to easily train. New employees understand the system a lot more than TOPSPro. Statements are saved as PDFs and are super easy to find. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

I do not think there is much I do not like about TOPSOne. It is very user friendly. The learning curve from using Tops Pro for so long is a bit, but with a little bit of practice I am sure this will be overcome. I do not really like the search bar up top. I wish there was a place to just search by name, address, account number. Sometimes I'll put in an account number and click enter and nothing happens. So I have to put it back in and search the results to find the account I am looking for. I wish it was more like TOPSPro where you would put in the account #, click enter, and the account would populate automatically. I do think the accounting side of it might be a little too easy to change and delete certain entries, but so far we have not had any issues. Add/Waive is a little confusing since you have to add $0 in the prepaid area if not it does not allow you to make any changes. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

I think it is a great upgrade from TopsPro and everyone should give it a chance. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

There are a lot of new perks TOPS one has. When sending statements, I really love that the statements can be saved as a PDF. This is very helpful since homeowners usually ask for a copy if they lost theirs. Training employees has also been a problem we had because TOPSpro was not as user friendly. The way the ledgers print is also better than the older system. Homeowner upgrades are easier and the integrations with other systems is also great. When adjustments are made to the account, it is very clear who made the adjustment, so if there is an error we can go back and find who did it. Review collected by and hosted on G2.com.

Loree V.

Small-Business (50 or fewer emp.)

12/22/2020

"New Property Management Company - First Management Software Experience"

5/5

What do you like best about Enumerate?

The combination of all property management features allows for ease in working in an Association. Additionally, TOPS is continually improving the product with helpful items, again making our work easier. Review collected by and hosted on G2.com.

What do you dislike about Enumerate?

Some glitches in moving around the system when working on an issue. You can't go back to where you were - instead you are required to reset your fields each time. Also looking for improvements on the email side that will allow for improved appearance, writing options, inserts, and more. I'm hopeful that this will be resolved soon. Review collected by and hosted on G2.com.

Recommendations to others considering Enumerate:

Very easy to use once familiar with TOPS One and support team are very helpful. Review collected by and hosted on G2.com.

What problems is Enumerate solving and how is that benefiting you?

I've been on a learning curve since this was all new to me. Now that I understand it better, I appreciate the AP, AR, Reports, and other services in the package. Review collected by and hosted on G2.com.

Questions about Enumerate? Ask real users or explore answers from the community

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Judy Bordman

•

Last activity over 5 years ago

Do you think TOPS One will ever have the availability to more efficiently and with greater ease create a Master/Sub type plan to allow smaller HOAs within a larger HOA to be managed with the same program?

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Guest User

How has Enumerate Central supported your community association management, and what features do you rely on?

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