Top 10 Enghouse Contact Center Alternatives & Competitors

Top 10 Alternatives to Enghouse Contact Center Recently Reviewed By G2 Community

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Genesys Cloud CX
By Genesys
4.4/5
(1,538)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Enghouse Contact Center, Genesys Cloud CX is:
Easier to admin
Easier to set up
More usable
Categories in common with Enghouse Contact Center:
Contact Center Workforce
Call Center Infrastructure (CCI)
Contact Center
Auto Dialer
Outbound Call Tracking

Talkdesk
By Talkdesk
4.4/5
(2,502)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Enghouse Contact Center, Talkdesk is:
Easier to admin
Easier to set up
More usable
Categories in common with Enghouse Contact Center:
Contact Center Workforce
Call Center Infrastructure (CCI)
Contact Center
Auto Dialer
Customer Self-Service

NiCE CXone
By NiCE
4.3/5
(1,730)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Enghouse Contact Center, NiCE CXone is:
Easier to admin
More usable
Easier to set up
Categories in common with Enghouse Contact Center:
Contact Center Workforce
Call Center Infrastructure (CCI)
Contact Center
Auto Dialer
Customer Self-Service

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ServiceNow Customer Service Management
By ServiceNow
4.4/5
(424)
Product Description
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.
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Reviewers say compared to Enghouse Contact Center, ServiceNow Customer Service Management is:
Easier to admin
Easier to do business with
More expensive
Categories in common with Enghouse Contact Center:
Contact Center Workforce
Contact Center
Customer Self-Service
Contact Center Quality Assurance
Live Chat

3CX
By 3CX
4.4/5
(545)
Product Description
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
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Reviewers say compared to Enghouse Contact Center, 3CX is:
Easier to admin
Easier to set up
More usable
Categories in common with Enghouse Contact Center:
Call Center Infrastructure (CCI)
Contact Center
Live Chat

Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,316)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Enghouse Contact Center, Agentforce Service (formerly Salesforce Service Cloud) is:
Easier to admin
Easier to do business with
Easier to set up
Categories in common with Enghouse Contact Center:
Contact Center Workforce
Contact Center
Customer Self-Service
Contact Center Quality Assurance
Live Chat

Ozonetel
By Ozonetel
4.6/5
(624)
Product Description
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
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Reviewers say compared to Enghouse Contact Center, Ozonetel is:
Easier to admin
Easier to set up
Easier to do business with
Categories in common with Enghouse Contact Center:
Call Center Infrastructure (CCI)
Contact Center
Auto Dialer
Outbound Call Tracking
Customer Self-Service

Aircall
By Aircall
4.4/5
(1,574)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
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Reviewers say compared to Enghouse Contact Center, Aircall is:
Easier to set up
Easier to admin
More usable
Categories in common with Enghouse Contact Center:
Call Center Infrastructure (CCI)
Contact Center
Auto Dialer
Outbound Call Tracking

UJET
By UJET
4.7/5
(1,129)
Product Description
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
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Reviewers say compared to Enghouse Contact Center, UJET is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with Enghouse Contact Center:
Call Center Infrastructure (CCI)
Contact Center
Live Chat