Top 10 EdgeTier Alternatives & Competitors

Top 10 Alternatives to EdgeTier Recently Reviewed By G2 Community

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evaluagent
By EvaluAgent
4.5/5
(437)
Product Description
The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.
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Reviewers say compared to EdgeTier, evaluagent is:
Slower to reach roi
Better at meeting requirements
Easier to set up
Categories in common with EdgeTier:
Contact Center Quality Assurance
Conversation Intelligence

JustCall
By Saas Labs
4.3/5
(2,385)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Reviewers say compared to EdgeTier, JustCall is:
Slower to reach roi
Better at meeting requirements
Easier to set up
Categories in common with EdgeTier:
Contact Center Quality Assurance
Conversation Intelligence
Customer Communications Management

Kapture CX
By Kapture CX
4.5/5
(357)
Product Description
Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface.
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Reviewers say compared to EdgeTier, Kapture CX is:
Slower to reach roi
Better at meeting requirements
Easier to set up
Categories in common with EdgeTier:
Conversation Intelligence
Feedback Analytics
Customer Communications Management

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Talkdesk
By Talkdesk
4.4/5
(2,504)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to EdgeTier, Talkdesk is:
Slower to reach roi
Better at meeting requirements
Easier to admin
Categories in common with EdgeTier:
Contact Center Quality Assurance
Conversation Intelligence

LiveAgent
By QualityUnit
4.5/5
(1,539)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to EdgeTier, LiveAgent is:
Slower to reach roi
Better at meeting requirements
Easier to admin
Categories in common with EdgeTier:
Feedback Analytics
Customer Communications Management

GoTo Connect
By GoTo
4.4/5
(1,414)
Product Description
GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service
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Reviewers say compared to EdgeTier, GoTo Connect is:
Slower to reach roi
Better at meeting requirements
Easier to admin
Categories in common with EdgeTier:
Contact Center Quality Assurance
Customer Communications Management

Invoca
By Invoca
4.5/5
(967)
Product Description
Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
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Reviewers say compared to EdgeTier, Invoca is:
Slower to reach roi
Better at meeting requirements
Better at support
Categories in common with EdgeTier:
Contact Center Quality Assurance
Conversation Intelligence

Qualtrics Customer Experience
By Qualtrics
4.3/5
(751)
Product Description
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
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Reviewers say compared to EdgeTier, Qualtrics Customer Experience is:
Slower to reach roi
Better at meeting requirements
Categories in common with EdgeTier:
Contact Center Quality Assurance
Feedback Analytics

Sprinklr Service
By Sprinklr
4.3/5
(737)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Reviewers say compared to EdgeTier, Sprinklr Service is:
Slower to reach roi
Better at meeting requirements
Categories in common with EdgeTier:
Contact Center Quality Assurance
Conversation Intelligence