[ Dscout Reviews ](https://www.g2.com/products/dscout/reviews) [ Dscout Reviews ](https://www.g2.com/products/dscout/reviews) # Dscout Features ##### ## Survey Management (14) Brand Design Consistency Creates feedback forms that are consistent with the design of the site. Survey Deployment Supports the creation and deployment of different survey types on different channels or devices. Feedback Collection Solicits, captures, and centralizes feedback from both structured and unstructured sources. Device Responsiveness Allows designs to adapt automatically to the device that users access the survey or software. Surveys & Feedback Gauge satisfaction and receive information for improvement and success Mobile Survey Distribute a survey via mobile devices Pulse Surveys Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey Builder Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Templates Offers pre-built templates for creating surveys with different audiences or use cases Survey Distribution Provides tools for distributing surveys through email, SMS, social media, etc. Mobile Survey Distribute a survey via mobile devices Site Intercept Survey Survey popup over a webpage to specific users based on their behavior Pulse Surveys Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Show More ##### ## Process Management (11) Feedback Aggregation Aggregates feedback and transforms feedback into actionable insights. Trigger Alerts Triggers creation of a new case after customer leaves feedback. Real-Time Analysis Analyze collected feedback near or in real-time. Real-Time Action Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. 360 Degree Feedback Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations Real-Time Analytics Analyze and gain insights into data in real-time Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Real-Time Data Receive data and information in real time Text Analysis Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Show More ##### ## System Management (4) Security Provides a secure and compliant system. System Monitoring Continually inspects, audits, and monitors system to keep it up to date. SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access GPS System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Show More ##### ## User Response Methods (6) Survey Text-based surveys or quizzes related to user experience. Video Snippets Individually recorded video clips based on situations or prompts. Video Interview One-on-one video conferences with users. Photo Submission Screenshots or in-context photos sent in from users. Text/Notes Text responses to situational prompts. Commenting/Notes Leave comments and notes on documents for others to view Show More ##### ## Participant Selection (5) In-App Intercepting users during application usage. In-Store Intercepting customers during in-person shopping experience. On-Site Intercepting visitors while on particular webpage. Recruitment Pool Vendor-provided database of respondents. Single Sign On Allow users to access multiple services after entering their login credentials once Show More ##### ## Insights (7) Analytics Actionable data generated from user responses. Collaboration Collaborative tools for analyzing or repurposing responses. Sorting Tools for tagging, storing, and searching responses. Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Human Transcription Video responses are transcribed by a human Computer Transcription Video responses are transcribed by a computer Analytics Actionable data generated from user responses Show More ##### ## Feedback Source (5) Invitation Invite customers to respond via SMS, email, or social media Survey Link Create a unique survey link to invite respondents App Capture video feedback via vendor app Widget Invite respondents via in-app or on-site widget Recruitment Pool Solicit responses from pre-approved database provided by vendor Show More ##### ## Feedback Management (4) Media Library Collect and archive video responses in a private media library Sorting Tools for tagging, filtering, and searching video responses Sharing Publish or share videos privately within the organization or publicly online Privacy Features for ensuring privacy compliance Show More ##### ## Survey Customization (4) Question Branching Survey design technique that directs respondents to different questions based on their previous answers Branding Allows users to customize survey colors, logos, and URLs to match company branding Multimedia Support Ability to embed videos, photos, or other rich media Multilingual Surveys Allows for creation of surveys in different languages and advanced survey translation Show More ##### ## Survey Insights (9) Reporting & Analytics Provides tools to visualize and analyze data BI Tools Integration Allows integration with third -party reporting and business intelligence applications Data Exporting Allows users to export reports from the product into an .xsl, .csv, or .pdf file Permissions Allows administrators to set permissions on viewing, filtering, or sharing survey results Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Presentation Tools Share and present designs Data Analysis Tools Analyze survey results via statistical testing or crosstabs directly within the software Real-Time Data Receive data and information in real time Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Show More ##### ## Generative AI (5) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Demo Automation (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation AI Demo Agent or Avatar Utilizes an intelligent, conversational agent or avatar that automatically guides through a product demo in real time Show More ##### ## Agentic AI - Survey (4) Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Dynamic Content Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Show More ##### ## Survey Design - Consumer Insights Platforms (7) Multi-Use Methodologies Supports various research types: brand tracking, concept testing, CX, campaign evaluation, journey mapping. Industry & Locale Adaptability Adjusts templates, quotas, norms, language, and structure for different markets, verticals, and geographies. Behavioral & Adaptive Logic Guidance Suggests logic paths, mitigates bias (order, fatigue), and optimizes question flow. Self-Serve Survey Builder Enables users to build surveys with branching, quotas, randomization without needing vendor support. AI Smart Probes Dynamically generates follow-up questions during survey based on respondent answers to deepen insight. Question Branching Survey design technique that directs respondents to different questions based on their previous answers Conditional Logic Capability of a software or system to make decisions and perform actions based on specified conditions Show More ##### ## Audience Access - Consumer Insights Platforms (4) Flexible Audience Options Supports multiple sourcing modes: panels, open links, partner audiences. Customer Data Upload Allows uploading of first-party customer / CRM lists for sampling or recontact. Consumer Panels Gives access to pre-profiled consumer panels for targeting. Real-Time Data Receive data and information in real time Show More ##### ## Data Collection - Consumer Insights Platforms (3) Rapid Research Enables launching, collecting, and closing studies quickly (hours to days) for agile insights. Quality Assurance Implements checks (fraud, attention, logic, cleaning) during collection to ensure data reliability. Mobile / Mixed Mode Supports surveys via mobile, SMS, app, web, adapting delivery to device and context. Show More ##### ## Analytics - Consumer Insights Platforms (4) AI-Powered Insights Automates summary, trend detection, clustering, and insights generation. Qualitative Research Support Supports qualitative methods like open-text, video, or discussion feedback. Benchmarking & Norms Offers benchmarks, industry norms, comparative analytics. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Collaboration - Consumer Insights Platforms (6) Dashboards & Embedded Integrations Provides interactive dashboards, narrative visualizations, and embedding into external systems or BI tools. Embeddable Reports Allows embedding insight modules, export to other systems, push-to BI or product dashboards. Shared Workspaces Enables team collaboration, commenting, version control, and stakeholder review flows. Third-Party Integrations Set up connections to third-party platforms to improve business processes Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Customizable Reports Alter the layout and content of reports Show More ##### ## Additional Functionality (186) Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Surveys & Feedback Gauge satisfaction and receive information for improvement and success Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Activity Tracking Track and document all activities across devices, networks, and other systems Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Real-Time Reporting Active reporting of data and metrics Face-to-Face Market research conducted via in-person interviews Survey Sample Management Manage sample of audience for conducting market research surveys Multi-Channel Distribution Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Customer Segmentation Process of dividing customers into groups based on common characteristics SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Multi-Language Manage and support multiple languages Data Visualization Graphical representation of data Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Offline Access Ability of websites, web applications, or mobile applications to function without an active internet connection Data Import/Export Import and export data to and from software applications Customizable Fields Customize data fields to support various needs and use cases Phone-Based Market research conducted via telephone Template Management Create, save, and re-purpose templates for emails, forms, etc. Reminders Timed notification for any upcoming task, deadline, appointment, or activity Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Real-Time Analytics Analyze and gain insights into data in real-time Customizable Branding Add customized logos and colors to align with company branding Panel Management Conduct and manage panel discussions for the purpose of market research Question Library Pre-written repository of questions that can be reused within a course or for assessment or interviews Paper-Based Market research conducted via paper Benchmarking Compare key metrics for the business against prominent players in the industry API Application programming interface that allows for integration with other systems/databases Single Sign On Allow users to access multiple services after entering their login credentials once Survey/Poll Management Create and administer polls and surveys Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Access Controls/Permissions Define levels of authorization for access to specific files or systems Multiple User Accounts Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Email Management Manage, store and organize emails within the system or via third-party apps Statistical Analysis Apply statistical/mathematical models to sets of data Email Reminders Reminders sent via email AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. NPS of Employees Measure employee engagement and loyalty towards a business using the Net Promoter Score Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Question Library Pre-written repository of questions that can be reused within a course or for assessment or interviews CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Data Visualization Graphical representation of data Multi-Channel Distribution Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Ratings/Reviews Ratings/Reviews Negative Feedback Management Identify, track, and respond to negative feedback Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Email Management Manage, store and organize emails within the system or via third-party apps Commenting/Notes Leave comments and notes on documents for others to view AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Third-Party Integrations Set up connections to third-party platforms to improve business processes Template Management Create, save, and re-purpose templates for emails, forms, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Text Fields Open text box field Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Real-Time Reporting Active reporting of data and metrics Customizable Branding Add customized logos and colors to align with company branding Conditional Logic Capability of a software or system to make decisions and perform actions based on specified conditions Website Integration Seamlessly integrates with 3rd party websites Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Collaboration Tools Provides a channel for team members to share media files, communicate, and work together API Application programming interface that allows for integration with other systems/databases NPS of Customers Calculate NPS of customers Multi-Language Manage and support multiple languages Survey/Poll Management Create and administer polls and surveys Segmentation Group leads or contacts based on their specific characteristics Customer Segmentation Process of dividing customers into groups based on common characteristics Reminders Timed notification for any upcoming task, deadline, appointment, or activity NPS Survey Structure Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Access Controls/Permissions Define levels of authorization for access to specific files or systems Widgets An extended application or connector that enables users to perform additional services with their current set of tools Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Customizable Fields Customize data fields to support various needs and use cases Question Branching Survey design technique that directs respondents to different questions based on their previous answers Single Sign On Allow users to access multiple services after entering their login credentials once Phone Polling Survey or poll in which voice broadcast recipients can communicate responses via the phone Online Polling Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page Support Audio/Images/Video Allow media to be embedded in the question or answer options Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Question Library Pre-written repository of questions that can be reused within a course or for assessment or interviews Data Visualization Graphical representation of data Survey/Poll Management Create and administer polls and surveys Generative AI Use AI to generate content in the form of text, images, videos, etc. Word Clouds Visual representations of words that give greater prominence to words that appear more frequently Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Fields Customize data fields to support various needs and use cases Template Management Create, save, and re-purpose templates for emails, forms, etc. Email Management Manage, store and organize emails within the system or via third-party apps Interactive Content Allow the audience to interact or engage with the content Q&A Management Allow users to collaborate and ask questions regarding folders and/or documents within the system Surveys & Feedback Gauge satisfaction and receive information for improvement and success Activity Tracking Track and document all activities across devices, networks, and other systems Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service API Application programming interface that allows for integration with other systems/databases Data Cleansing Removes data that is incomplete, inaccurate, or irrelevant from a dataset Email Marketing Create and send email blasts/campaigns Data Security Protect sensitive data for digital privacy Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations URL Customization Modifying a website's URL to enhance readability, branding, or campaign alignment Question Piping Integration of respondents' answers from previous survey questions into subsequent questions or text Offline Response Collection Practice of collecting data and responses for market research/surveys without an internet connection Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities NPS Survey Structure Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Data Import/Export Import and export data to and from software applications Response Validation Ensure the answer provided fits set parameters (numerical, positive number, etc.) Customer Segmentation Process of dividing customers into groups based on common characteristics Response Quotas Limit the number of participants with certain characteristics you want to complete the survey Multi-Language Manage and support multiple languages Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Email Reminders Reminders sent via email Gamification Games or game-like elements to track progress and reward accomplishments Randomization Randomize the displayed order of questions and answer options User Journeys Track user's interaction with the prototype Usability Testing Process of evaluating a product or website by testing it with representative users. Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product For Mobile Compatible with mobile devices A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Data Visualization Graphical representation of data API Application programming interface that allows for integration with other systems/databases Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Unmoderated Testing Screen Activity Recording Capture what is happening on a computer screen Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Software Testing Management Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Heatmaps A visual display that uses a color spectrum to show how visitors interact with areas of a web page Prototype Creation Create, manage and access prototypes to capture design concepts and test on users Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customer Segmentation Process of dividing customers into groups based on common characteristics Data Import/Export Import and export data to and from software applications Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance User Research Analysis Analyze and gain insights into user experience Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Third-Party Integrations Set up connections to third-party platforms to improve business processes For Websites Software is used for working on online pages Issue Tracking Record and follow the progress of every issue Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Surveys & Feedback Gauge satisfaction and receive information for improvement and success Customizable Branding Add customized logos and colors to align with company branding User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Design Management Collaborate on creating a product by sharing and adjusting designs through a shared portal Multi-Language Manage and support multiple languages Real-Time Data Receive data and information in real time Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Customizable Fields Customize data fields to support various needs and use cases Moderated Usability Testing Conduct user tests while watching/moderating the session Quantitative Metrics Metrics that are measured statistically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Categorization/Grouping Organize and group data or items based on various criteria Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Conversion Rate Optimization Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Video recording/Transcriptions Recorded video session of the tests Customizable Categories Annotations Highlight content and/or make notations about parts of content Performance Testing Allows developers to check if their applications/web browsers are running as expected. Benchmarking Compare key metrics for the business against prominent players in the industry Question Library Pre-written repository of questions that can be reused within a course or for assessment or interviews Customizable Reports Alter the layout and content of reports Projections Estimate or forecast of a future scenario based on the study of present trends Survey/Poll Management Create and administer polls and surveys Assessment Management Creation, administration, and evaluation of assessments or tests Activity Tracking Track and document all activities across devices, networks, and other systems Video Support Supports various video file formats Demographic Data Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Workflow Management Create, design and manage workflows for repetitive tasks Geotargeting Geographic location of visitors determines behavior of the software Access Controls/Permissions Define levels of authorization for access to specific files or systems Email Reminders Reminders sent via email Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Show More ## Top-Rated Alternatives [ ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![User Interviews](https://images.g2crowd.com/uploads/product/hd_favicon/e084340a5b6caa5466ac4743423f39ce/user-interviews.svg "User Interviews") User Interviews 4.6/5(1,046) ](https://www.g2.com/products/user-interviews/reviews) [ ![Respondent](https://images.g2crowd.com/uploads/product/hd_favicon/a0948e9c5c619d3d77014123bd187a1e/respondent.svg "Respondent") Respondent 4.6/5(530) ](https://www.g2.com/products/respondent/reviews) [ View All Alternatives ](https://www.g2.com/products/dscout/competitors/alternatives) Dscout Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2c76bc59390c8d8eb7065dd8c478a664/usertesting.png "Product Avatar Image") UserTesting 4.4/5(792) [ Compare Now ](https://www.g2.com/compare/dscout-vs-usertesting) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9d6effe97d0d1b677ec48c1a7f36d188/user-interviews.jpg "Product Avatar Image") User Interviews 4.6/5(1,046) [ Compare Now ](https://www.g2.com/compare/dscout-vs-user-interviews) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ef7508d85c415e3bd152cc0eb52177ae/maze-maze.png "Product Avatar Image") Maze 4.5/5(111) [ Compare Now ](https://www.g2.com/compare/dscout-vs-maze-maze) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Survey](https://www.g2.com/categories/survey)[Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[User Research](https://www.g2.com/categories/user-research)[Consumer Video Feedback](https://www.g2.com/categories/consumer-video-feedback) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top identity check apps for my software startup](https://www.g2.com/discussions/top-identity-check-apps-for-my-software-startup)[Which HCM system offers AI-powered workforce analytics?](https://www.g2.com/discussions/which-hcm-system-offers-ai-powered-workforce-analytics)[What are the highest rated Google Workspace utilities for reducing IT overhead in mid-size organizations managing hundreds of users?](https://www.g2.com/discussions/what-are-the-highest-rated-google-workspace-utilities-for-reducing-it-overhead-in-mid-size-organizations-managing-hundreds-of-users) [Top tools for managing online product displays](https://www.g2.com/discussions/what-are-the-top-tools-for-managing-online-product-displays)[Crunchtime Ops Execution vs Jolt vs GoSpotCheck by FORM for store managers: which do people actually keep using after the first month?](https://www.g2.com/discussions/crunchtime-ops-execution-vs-jolt-vs-gospotcheck-by-form-for-store-managers-which-do-people-actually-keep-using-after-the-first-month)[Pros and Cons Details](https://www.g2.com/products/dscout/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)