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At a Glance
Market Segments
Small-Business (85.9% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
Starting at $10.00 Per Month
Free
Drag
Star Rating
(260)4.5 out of 5
Market Segments
Small-Business (85.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10.00 Per Month
Browse all 3 pricing plansHiver
Star Rating
(1,275)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hiver's ticket creation user experience scores an 8.9, while Drag excels with a perfect score of 10.0, indicating that Drag provides a more intuitive and seamless process for creating tickets.
- Reviewers mention that Hiver's response automation feature scores 8.7, but lacks detailed insights, whereas Drag's ticket response user experience also scores 10.0, showcasing its superior efficiency in managing responses.
- G2 users highlight that Hiver's workflow management scores 8.9, while Drag shines with a score of 9.7, suggesting that Drag offers more robust and flexible workflow capabilities that can enhance productivity.
- Users on G2 report that Hiver's tagging system is rated at 9.1, which is beneficial for organization, but Drag's tagging system scores slightly lower at 8.9, indicating that Hiver may provide a more effective way to categorize and manage tasks.
- Reviewers say that Hiver's Gmail integration is rated highly at 9.3, making it a strong choice for users heavily reliant on Gmail, while Drag's integration scores 8.7, suggesting that Hiver may offer a more seamless experience for Gmail users.
- Users report that Hiver's quality of support is rated at 9.3, matching Drag's score, indicating that both products provide excellent customer support, but Hiver's overall user experience may still edge out due to its higher ratings in other areas.
Pricing
Entry-Level Pricing
Drag
Starter
Starting at $10.00
Per Month
For teams starting with collaboration.
- Email channel
- Unlimited users
- Unlimited workspaces
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Drag
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
8.6
165
9.0
988
Ease of Use
8.8
168
9.1
1,012
Ease of Setup
8.7
76
9.0
587
Ease of Admin
8.8
69
9.2
451
Quality of Support
9.3
153
9.2
916
Has the product been a good partner in doing business?
9.2
66
9.2
442
Product Direction (% positive)
8.8
168
9.1
981
Features by Category
Ticket and Case Management
10.0
6
|
Verified
8.8
212
|
Verified
10.0
6
|
Verified
8.7
215
|
Verified
9.7
6
|
Verified
8.6
222
|
Verified
Not enough data
8.5
207
|
Verified
Not enough data
8.2
178
|
Verified
Not enough data
8.3
191
9.7
6
|
Verified
8.6
206
|
Verified
Not enough data
8.1
112
Generative AI
Not enough data
7.1
75
Not enough data
7.2
74
Agentic AI - Help Desk
Not enough data
7.1
30
Not enough data
7.0
30
Not enough data
6.6
29
Communication Channels
Not enough data
8.2
161
10.0
8
|
Verified
8.9
217
|
Verified
Not enough data
8.5
190
Feature Not Available
7.5
110
Feature Not Available
7.5
105
Platform
5.7
5
7.5
176
|
Verified
9.7
6
|
Verified
7.8
161
7.3
5
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
8.0
5
|
Verified
8.2
193
|
Verified
9.0
7
|
Verified
8.4
208
|
Verified
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Design
Not enough data
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Generative AI
Not enough data
7.1
107
Not enough data
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Coordination Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Options
Feature Not Available
Not enough data
Not enough data
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.5
21
8.1
351
7.9
30
8.8
386
7.6
19
7.5
331
7.2
22
7.9
348
Integrations
Feature Not Available
6.8
287
8.8
33
9.3
396
6.7
12
7.1
282
Time Management
8.9
24
8.7
352
7.7
22
8.5
345
7.6
14
8.0
314
Generative AI
6.2
7
7.4
205
6.4
7
7.1
200
6.9
7
7.4
203
Agentic AI - Email Management
Not enough data
7.0
32
Not enough data
7.0
33
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
9.7
6
|
Verified
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
7
Self-Service Experience
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.3
8
Not enough data
7.5
8
Self-Service Platform
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Agentic AI - Customer Self-Service
Not enough data
7.4
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
6.7
7
Not enough data
7.1
7
Not enough data
7.4
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drag and Hiver are categorized as Email Management, Shared Inbox, Google Workspace Communication Tools, and Help Desk
Unique Categories
Reviews
Reviewers' Company Size
Drag
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
15.3%
Leisure, Travel & Tourism
7.6%
Education Management
4.8%
Computer Software
4.4%
Marketing and Advertising
3.6%
Other
64.3%
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.3%
Accounting
4.9%
Financial Services
4.2%
Other
73.3%
Discussions
Does anyone know of a way to integrate Drag with a time tracking or recording tool
1 Comment
LL
I know it is integrated with Google CalenderRead more
signiture
1 Comment
DB
Hey Mark! Can you please specify a bit more what exactly you need to fix in your email signature so our team can try to provide more accurate advice? Read more
Best use for construction industry, project related, task related
1 Comment
DB
Hey Matt, have a look at this tutoria on how to best use Drag for task management: https://help.dragapp.com/en/article/using-drag-for-task-management-10n4z1v/Read more
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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