Drag Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress

Displays important metrics relating to performance

User Experience of creating and submitting a ticket

User Experience of responding and receiving a response

Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs)

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live

Provide standard activities and tasks that can be customized by users

Users can easily create flows using drag and drop features

Define and manage dependencies between tasks and workflows

Include alters that can be used with workflows

Ability to update multiple workflows at the same time

Maintain a history of all workflow changes

Integrate with ERP or project management software

Allows users to leave notes or comments on emails or relevant cases. 64 reviewers of Drag have provided feedback on this feature.

Provides a dedicated space or a thread feature that allows for long-form discussion. 62 reviewers of Drag have provided feedback on this feature.

Offer in-application assignment and task tracking functionality. 66 reviewers of Drag have provided feedback on this feature.

Allows users to create and follow predetermined workflows attached to actions. 60 reviewers of Drag have provided feedback on this feature.

As reported in 51 Drag reviews. Allows users to create canned answers or templates for email responses.

Based on 43 Drag reviews. Integrates without outside software to provide additional functionality or pull information.

Provides a tagging system to allow users to sort emails by relevant subject. 64 reviewers of Drag have provided feedback on this feature.

Analyzes trends in email content and resolution. 10 reviewers of Drag have provided feedback on this feature.

As reported in 42 Drag reviews. Tracks performance and productivity of users inside the application.

As reported in 51 Drag reviews. Tracks email analytics like emails opened, how long the email was opened for, etc.

Consolidates multiple email accounts into one viewable platform.

Allows users to filter their emails by sender, date received, opened, etc.

Gives users reminders to send or reply to emails.

Provides notifications when users receive new emails.

Provides a native calendar.

Provides a native contact book.

Offers built-in task creation and assignment functionality.

Software available as a mobile application.

Based on 21 Drag reviews. Enables users to search for specific email attachments.

As reported in 30 Drag reviews. Allows users to create and assign custom tags to emails.

Based on 19 Drag reviews. Automatically sorts mail into untuitive categories and/or folders.

Based on 22 Drag reviews. Allows users to set up predefined rules to automatically sort incoming mail.

This software integrates with Gmail. 33 reviewers of Drag have provided feedback on this feature.

This software integrates with Apple Calendar. This feature was mentioned in 12 Drag reviews.

As reported in 24 Drag reviews. Provide a unified inbox to manage multiple accounts at once.

Based on 22 Drag reviews. Provide the ability to automatically send recurring emails.

Provide a feature to snooze, or defer, non-urgent emails. This feature was mentioned in 14 Drag reviews.

Allows users to generate text based on a text prompt.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases