[ Drag Reviews ](https://www.g2.com/products/drag/reviews) [ Drag Reviews ](https://www.g2.com/products/drag/reviews) # Drag Features ##### ## Platform (6) Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. Customization Allows users to customize chat colors, text, logos, and branding. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Integration Integrates with other customer service software to improve support and enhance functionality Reporting Provides analytics tools that reveal important business metrics and track progress Dashboards Displays important metrics relating to performance Show More ##### ## Ticket and Case Management (8) Ticket Creation User Experience User Experience of creating and submitting a ticket Ticket Response User Experience User Experience of responding and receiving a response Workflow Route tickets based on values of fields, changes to ticket status and time based conditions Automated Response Respond to common requests with standard reply SLA Management Offers tools for managing and tracking service-level agreements (SLAs) Attachments/Screencasts Documents and files can be attached to the ticket to communicate with customer issues/resolutions Ticket Collaboration Share and collaborate on tickets with multiple customer service representatives Customer/Contact Database Central repository for account and contact information Show More ##### ## Communication Channels (3) Customer Portal Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents Email to Case Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket Live Chat Support Ability for customer service agents to communicate with customers via live chat to solve problems live Show More ##### ## Setup (4) Activities Provide standard activities and tasks that can be customized by users Flows Users can easily create flows using drag and drop features Dependencies Define and manage dependencies between tasks and workflows Notifications Include alters that can be used with workflows Show More ##### ## Management (3) Updates Ability to update multiple workflows at the same time Audit Trail Maintain a history of all workflow changes Integration Integrate with ERP or project management software Show More ##### ## Productivity Tools (7) Notes Allows users to leave notes or comments on emails or relevant cases. Internal Discussion Provides a dedicated space or a thread feature that allows for long-form discussion. Assignments and Tasks Offer in-application assignment and task tracking functionality. Workflows Allows users to create and follow predetermined workflows attached to actions. Templates Allows users to create canned answers or templates for email responses. Integrations Integrates without outside software to provide additional functionality or pull information. Tagging System Provides a tagging system to allow users to sort emails by relevant subject. Show More ##### ## Analytics (3) Trends Analyzes trends in email content and resolution. Performance Tracking Tracks performance and productivity of users inside the application. Email Tracking Tracks email analytics like emails opened, how long the email was opened for, etc. Show More ##### ## Inbox Tools (4) Unified Inbox Consolidates multiple email accounts into one viewable platform. Filters Allows users to filter their emails by sender, date received, opened, etc. Reminders Gives users reminders to send or reply to emails. Notifications Provides notifications when users receive new emails. Show More ##### ## Coordination Tools (3) Calendar Provides a native calendar. Contacts Provides a native contact book. Task Management Offers built-in task creation and assignment functionality. Show More ##### ## Software Options (1) Mobile Application Software available as a mobile application. Show More ##### ## Sorting & Filtering (4) Attachment Search Enables users to search for specific email attachments. Tags Allows users to create and assign custom tags to emails. AI Sorting Automatically sorts mail into untuitive categories and/or folders. Predefined Rules Allows users to set up predefined rules to automatically sort incoming mail. Show More ##### ## Integrations (2) Gmail Integration This software integrates with Gmail. Apple Calendar Integration This software integrates with Apple Calendar. Show More ##### ## Time Management (3) Unified Inbox Provide a unified inbox to manage multiple accounts at once. Email Automation Provide the ability to automatically send recurring emails. Snooze Provide a feature to snooze, or defer, non-urgent emails. Show More ##### ## Generative AI (6) AI Text Generation Allows users to generate text based on a text prompt. AI Text-to-Speech Simulates human-like speech from text inputs. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Agentic AI - Google Workspace Communication Tools (1) Cross-system Integration Works across multiple software systems or databases Show More ##### ## Agentic AI - Google Workspace for Sales (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Help Desk (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Workflow Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Shared Inbox (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Decision Making Makes informed choices based on available data and objectives Show More ##### ## Email Client - Agentic AI (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Show More ##### ## Agentic AI - Email Management (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Show More [ ![Smartsheet](https://images.g2crowd.com/uploads/product/hd_favicon/1545251244/smartsheet.svg "Smartsheet") Sponsored Smartsheet 4.4/5 (22,375) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Gmelius](https://images.g2crowd.com/uploads/product/hd_favicon/5d2d0e9e8ede7c83af3a7bf592b0ae98/gmelius.svg "Gmelius") Gmelius 4.4/5 (756) ](https://www.g2.com/products/gmelius/reviews) [ ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") Hiver in Gmail 4.6/5 (1,251) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") Front 4.6/5 (2,426) ](https://www.g2.com/products/front/reviews) [ View All Alternatives ](https://www.g2.com/products/drag/competitors/alternatives) Drag Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab046db440ea4045d652cec415afa25e/gmelius.png "Product Avatar Image") Gmelius 4.4/5 (776) [ Compare Now ](https://www.g2.com/compare/drag-vs-gmelius) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d15407ce3ff9f7ee11e6fface9c4e099/sortd-for-gmail.png "Product Avatar Image") Sortd for Gmail 4.3/5 (20) [ Compare Now ](https://www.g2.com/compare/drag-vs-sortd-for-gmail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_543df0ee6278656fac002231c4ddf46a/hiver-in-gmail.png "Product Avatar Image") Hiver in Gmail 4.6/5 (1,283) [ Compare Now ](https://www.g2.com/compare/drag-vs-hiver-in-gmail) ##### Categories on G2 [ Workflow Management ](https://www.g2.com/categories/workflow-management)[ Help Desk ](https://www.g2.com/categories/help-desk)[ Email Client ](https://www.g2.com/categories/email-client) [ Shared Inbox ](https://www.g2.com/categories/shared-inbox)[ Email Management ](https://www.g2.com/categories/email-management)[ Google Workspace for Sales ](https://www.g2.com/categories/google-workspace-for-sales)[ Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools) Show More ##### Explore More [ Most secure password app for companies ](https://www.g2.com/discussions/most-secure-password-app-for-companies-which-one-stands-out)[ Which lease administration software integrates with accounting systems? 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