--- title: Drag Reviews meta_title: 'Drag Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 261 reviews by the users' company size, role or industry to find out how Drag works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 261 scale: '5' date_modified: '2026-07-17' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Drag Reviews **Vendor:** DragApp.com **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 261 ## About Drag Drag is the AI-powered inbox platform built for teams. Used by 200,000+ users since 2017. Drag turns Gmail into a shared workspace where teams collaborate on email, support tickets, sales pipelines, and operational workflows - without leaving the inbox. The platform includes shared inboxes, AI agents that resolve tickets end-to-end, AI Intelligence grounded in your team's knowledge, live chat, kanban boards, automations, internal notes, and assignments. Teams use Drag for: • Customer support: Shared inboxes for support@, info@, and help@ addresses. Assign emails, leave internal notes, track SLAs, automate triage. • Sales pipelines: Convert inbound emails into deal pipelines. Track conversations, assign reps, monitor close rates. • Operations: Manage finance@, hr@, ops@ and other shared addresses. Route requests, automate handoffs, keep a single source of truth. • AI-first workflows: Drag Agents resolve tickets autonomously using your help center, past tickets, and team knowledge. Connect agents via MCP to Claude, ChatGPT, Cursor and other tools. Drag is available as a webapp, Chrome extension, desktop app, MCP server, and API. Backed by Techstars (Class of 2019) and other investors. Featured by Google on the Chrome Store. Shared inboxes — Multiple team members manage email together inside Gmail AI Agents — Resolve tickets end-to-end using your knowledge base and history AI Intelligence — Grounded responses from your team's docs, tickets, and chat Live chat — Customer chat that lands in the same inbox as email Kanban boards — Visual pipelines for tickets, deals, and tasks Automations — Trigger-based workflows for routing, replies, and escalations Internal notes — Private team discussions inside each email thread Assignments — Owner tracking and accountability per email/thread Email templates — Shared, AI-enhanced response libraries Reporting — Team performance, response times, and volume metrics MCP server — Connect Drag to Claude, ChatGPT, and other AI tools REST API — Build custom integrations and automations Chrome extension — Native Gmail integration, zero context switching Webapp & desktop — Use Drag outside Gmail when needed Google integration — SSO, Calendar, Workspace native ## Drag Pros & Cons **What users like:** - Users appreciate the **real-time collaboration** features of Drag, significantly enhancing team productivity and communication. (6 reviews) - Users love the **organization features** of Drag, enhancing workflow efficiency and simplifying email management for better collaboration. (6 reviews) - Users highlight the **effective team collaboration** in Drag, facilitating real-time sharing and enhanced productivity in shared inbox management. (6 reviews) - Users appreciate the **ease of use** of Drag, enjoying its intuitive interface and efficient collaboration features. (5 reviews) - Users appreciate the **seamless email management** of Drag, which enhances organization and boosts team collaboration effortlessly. (5 reviews) - Users find Drag to be remarkably **efficient** , significantly enhancing team productivity and simplifying email management. (4 reviews) - Features (4 reviews) - Communication (3 reviews) - Efficiency Improvement (3 reviews) - Users love the **intuitive interface** of Drag, which makes email management seamless and efficient. (3 reviews) **What users dislike:** - Users desire **more customization options** for Drag, hoping for enhanced flexibility in personalizing their experience. (3 reviews) - Users find the **difficult setup** process challenging, particularly with advanced functions and the learning curve involved. (2 reviews) - Users desire greater **customization options** in Drag to better tailor the product to their specific needs. (2 reviews) - Users find the **learning curve steep** , especially those new to Kanban boards, making initial setup challenging. (2 reviews) - Users find the **steep learning curve** challenging, especially when starting with advanced features and the interface. (2 reviews) - Users face **technical issues** with Drag, experiencing frequent glitches, slow performance, and the need to refresh often. (2 reviews) - Users often face **app freezing** issues and performance dips, leading to frustration and inefficiencies in their workflow. (1 reviews) - App Issues (1 reviews) - App Limitations (1 reviews) - Users report experiencing **glitch issues** , with non-responsive support and broken automations significantly hindering their experience. (1 reviews) ## Drag Discussions - [Best use for construction industry, project related, task related](https://www.g2.com/discussions/47398-best-use-for-construction-industry-project-related-task-related) - 1 comment, 1 upvote - [signiture](https://www.g2.com/discussions/34722-signiture) - 1 comment, 1 upvote - [Does anyone know of a way to integrate Drag with a time tracking or recording tool](https://www.g2.com/discussions/32517-does-anyone-know-of-a-way-to-integrate-drag-with-a-time-tracking-or-recording-tool) - 1 comment, 1 upvote - [View Drag pricing details and edition comparison](https://www.g2.com/products/drag/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-30+01%3A39%3A18+-0500&secure%5Bsession_id%5D=843ae049-fda2-424e-a60e-d5c7b07190e6&secure%5Btoken%5D=c734cedfdc8613b7dea344e20b37b55c79f83c0be8d011818b53f7b42e467fa3&format=llm_user) ## Drag Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Setup** - Activities - Flows - Dependencies - Notifications **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Google Workspace for Sales** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Management** - Updates - Audit Trail - Integration **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Integrations** - Gmail Integration - Apple Calendar Integration **Generative AI** - AI Text Generation - AI Text Summarization **Software Options** - Mobile Application **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Drag Alternatives - [Gmelius](https://www.g2.com/products/gmelius/reviews) - 4.4/5.0 (756 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,447 reviews)