--- title: Drag Reviews meta_title: 'Drag Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 261 reviews by the users' company size, role or industry to find out how Drag works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 261 scale: '5' date_modified: '2026-07-17' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Drag Reviews **Vendor:** DragApp.com **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 261 ## About Drag Drag is the AI-powered inbox platform built for teams. Used by 200,000+ users since 2017. Drag turns Gmail into a shared workspace where teams collaborate on email, support tickets, sales pipelines, and operational workflows - without leaving the inbox. The platform includes shared inboxes, AI agents that resolve tickets end-to-end, AI Intelligence grounded in your team's knowledge, live chat, kanban boards, automations, internal notes, and assignments. Teams use Drag for: • Customer support: Shared inboxes for support@, info@, and help@ addresses. Assign emails, leave internal notes, track SLAs, automate triage. • Sales pipelines: Convert inbound emails into deal pipelines. Track conversations, assign reps, monitor close rates. • Operations: Manage finance@, hr@, ops@ and other shared addresses. Route requests, automate handoffs, keep a single source of truth. • AI-first workflows: Drag Agents resolve tickets autonomously using your help center, past tickets, and team knowledge. Connect agents via MCP to Claude, ChatGPT, Cursor and other tools. Drag is available as a webapp, Chrome extension, desktop app, MCP server, and API. Backed by Techstars (Class of 2019) and other investors. Featured by Google on the Chrome Store. Shared inboxes — Multiple team members manage email together inside Gmail AI Agents — Resolve tickets end-to-end using your knowledge base and history AI Intelligence — Grounded responses from your team's docs, tickets, and chat Live chat — Customer chat that lands in the same inbox as email Kanban boards — Visual pipelines for tickets, deals, and tasks Automations — Trigger-based workflows for routing, replies, and escalations Internal notes — Private team discussions inside each email thread Assignments — Owner tracking and accountability per email/thread Email templates — Shared, AI-enhanced response libraries Reporting — Team performance, response times, and volume metrics MCP server — Connect Drag to Claude, ChatGPT, and other AI tools REST API — Build custom integrations and automations Chrome extension — Native Gmail integration, zero context switching Webapp & desktop — Use Drag outside Gmail when needed Google integration — SSO, Calendar, Workspace native ## Drag Pros & Cons **What users like:** - Users appreciate the **real-time collaboration** features of Drag, significantly enhancing team productivity and communication. (6 reviews) - Users love the **organization features** of Drag, enhancing workflow efficiency and simplifying email management for better collaboration. (6 reviews) - Users highlight the **effective team collaboration** in Drag, facilitating real-time sharing and enhanced productivity in shared inbox management. (6 reviews) - Users appreciate the **ease of use** of Drag, enjoying its intuitive interface and efficient collaboration features. (5 reviews) - Users appreciate the **seamless email management** of Drag, which enhances organization and boosts team collaboration effortlessly. (5 reviews) - Users find Drag to be remarkably **efficient** , significantly enhancing team productivity and simplifying email management. (4 reviews) - Features (4 reviews) - Communication (3 reviews) - Efficiency Improvement (3 reviews) - Users love the **intuitive interface** of Drag, which makes email management seamless and efficient. (3 reviews) **What users dislike:** - Users desire **more customization options** for Drag, hoping for enhanced flexibility in personalizing their experience. (3 reviews) - Users find the **difficult setup** process challenging, particularly with advanced functions and the learning curve involved. (2 reviews) - Users desire greater **customization options** in Drag to better tailor the product to their specific needs. (2 reviews) - Users find the **learning curve steep** , especially those new to Kanban boards, making initial setup challenging. (2 reviews) - Users find the **steep learning curve** challenging, especially when starting with advanced features and the interface. (2 reviews) - Users face **technical issues** with Drag, experiencing frequent glitches, slow performance, and the need to refresh often. (2 reviews) - Users often face **app freezing** issues and performance dips, leading to frustration and inefficiencies in their workflow. (1 reviews) - App Issues (1 reviews) - App Limitations (1 reviews) - Users report experiencing **glitch issues** , with non-responsive support and broken automations significantly hindering their experience. (1 reviews) ## Drag Reviews ### 1. Trello and Gmail and Slack and a CRM had a BABY **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Drag?** The way I can organize my inbox into sections so I can see everything and know what is coming up next rather than snoozing it or moving it to a folder to be forgotten forever! **What do you dislike about Drag?** It sometimes hangs up and needs to be refreshed. But that is the same with ALL programs! **What problems is Drag solving and how is that benefiting you?** Benefits, My team stays in GMAIL for all of our communication as well as tasks and todos and emails. No time lost productivity on multi-product switching! ### 2. Overall a good product, permissions wise would like more privacy. **Rating:** 4.0/5.0 stars **Reviewed by:** Elad A. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2020 **What do you like best about Drag?** Drag and drop feature, easy to see and manage emails **What do you dislike about Drag?** Requires some permissions from my Gmail which is a problem with some of the customers **What problems is Drag solving and how is that benefiting you?** Managing customer support for multiple projects in the same time is better than regular Gmail ### 3. Great Kanban add-on to help take your tasks in G-mail. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Drag?** Straightforward and intuitive, great concept and execution of that concept. **What do you dislike about Drag?** Not much. Would be nice if you could combine multiple email conversations into one task. **Recommendations to others considering Drag:** Get it! **What problems is Drag solving and how is that benefiting you?** Allows me to manage my emails and tasks in a clean visual way. ### 4. Trello's prettier sister **Rating:** 4.5/5.0 stars **Reviewed by:** Angie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2020 **What do you like best about Drag?** I'd been using Trello to visually follow our firm's website projects, but after my boss' recommendation, I added Drag to my gmail and found it to do the visual part of Trello just as well, and offers better documenting capabilities and I can stay right in gmail. Love it! **What do you dislike about Drag?** I'd like to be able to add multiple labels (but there may be a way to already do this...I'm still playing around in it). **What problems is Drag solving and how is that benefiting you?** Being able to see our projects visibly move to completion has been very helpful. ### 5. A productive way to use gmail **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2020 **What do you like best about Drag?** Love the kanban view and being able to see everything directly from the gmial view **What do you dislike about Drag?** Only available on chrome unless it has changed Firefox or other browser will be great **What problems is Drag solving and how is that benefiting you?** Being able to manage all the information from Gmail ### 6. Highly effective & efficient productivity hack solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Drag?** It's integrations with Inbox is the best - lightweight & equipped with power features. The best of them are sequences, notes, due dates & reminders **What do you dislike about Drag?** In terms of areas of improvements, it would be very helpful, if there is a weekly report on email stats & zen mode, directly improving the productivity **What problems is Drag solving and how is that benefiting you?** Efficient communication & effective collaboration, in not letting things fall from the plate, at the same time, getting the most out of our team ### 7. Makes group email easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Motion Pictures and Film | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Drag?** The easy interface and that is solves a genuine restriction in Google groups. **What do you dislike about Drag?** It's still too simple on it's choice of rules and automations to make it complexly powerful. **What problems is Drag solving and how is that benefiting you?** To streamline a bills in approvals process and progress tracking. ### 8. A great way to keep our email under control **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Poker player, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Drag?** It's quick and easy to use (very intuitive). **What do you dislike about Drag?** Scrolling to see all the columns. I would like a wider monitor! **What problems is Drag solving and how is that benefiting you?** It makes it faster to get in and out of my email. See everything in a real quick snapshot. ### 9. This has helped me organize my Inbox & made my email super efficient now! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Drag?** Extremely easy to use, very efficient... **What do you dislike about Drag?** Not really anything at this point....... **Recommendations to others considering Drag:** Try all it has to offer, you won't be sorry! Ease of use is fantastic as well. **What problems is Drag solving and how is that benefiting you?** Much more efficient workflow inbox, thanks Drag! ### 10. Great tool to keep work under control **Rating:** 4.5/5.0 stars **Reviewed by:** Štefan K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2020 **What do you like best about Drag?** Drag was originally my idea - but somebody was faster :D. Almost all of our business comes via email so I was looking for a tool to manage my team s work directly from my inbox. Drag helps me to do it efficiently and in real time. **What do you dislike about Drag?** New features could come faster. The faster the better. **Recommendations to others considering Drag:** Try Drag if your tasks come via Gmail. **What problems is Drag solving and how is that benefiting you?** Prior to using Drag, some emails got "lost" ( not a timely reply and a lost opportunity). It is almost not possible now. ### 11. This is the tool I was looking for (and I am looking for a long time already) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Drag?** Project managemtn directly in your gmail inbox **What do you dislike about Drag?** mobile app missing (but its on its way soon) **What problems is Drag solving and how is that benefiting you?** - Efficiency in project management (no switch between tools anymore) - Having multiple inboxes (shared and private) directly in gmail ### 12. Drag **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2020 **What do you like best about Drag?** I like dashboard and that it's compatible with gmail. **What do you dislike about Drag?** Currently I don't see any problems. It's ok **Recommendations to others considering Drag:** Good tool which help organize mailbox **What problems is Drag solving and how is that benefiting you?** I know if the email is resolved and who is handling it. ### 13. Hi, we've been using Drag for couple of months now. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Drag?** Easy integration into Gmail and user interface. Implementation is done in 1 minute via plugin. **What do you dislike about Drag?** Sometimes a bit slow. Its rare but sometimes its noticable that is running Drag. **What problems is Drag solving and how is that benefiting you?** Automation of follow up emails ### 14. Perfect tool to manage emails **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Drag?** When you have lots of emails, this tool is the best **What do you dislike about Drag?** nothing, all is perfect, really perfect **What problems is Drag solving and how is that benefiting you?** I had lots of emails. with this tool it's very easy to manage them ### 15. Best app down there **Rating:** 5.0/5.0 stars **Reviewed by:** HARSHIT V. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Drag?** the feature to pin the productivity is what I like the most **What do you dislike about Drag?** Tracking can be improved although it still good **What problems is Drag solving and how is that benefiting you?** I am able to focus on the task which is of utmost importance ### 16. Perfect extension to keep my crowded inbox organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Drag?** The ease in white I can organize my important emails for easy retrieval when I need them, **What do you dislike about Drag?** Haven't found anything yet I dislike. I had tried another similar app and it was so difficult to use and because it interfered with my Gmail interface I went looking for a replacement and found Drag. **What problems is Drag solving and how is that benefiting you?** The most important problem solved was the ease in saving email in segmented categories for easy retrieval. ### 17. Life Saver for Managing Tasks from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Todd R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Drag?** How I can visually see and manage all of the tasks **What do you dislike about Drag?** I haven't found anything yet that I dislike about Drag yet. **What problems is Drag solving and how is that benefiting you?** Task Management with a quick visual overview Automation of Workflows ### 18. Best planification and optimization tool for team work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Drag?** Personalization of the interface really friendable **What do you dislike about Drag?** I haven't any dislike so far honestly... **Recommendations to others considering Drag:** Best software for team work, don't hesitate to increase your performance **What problems is Drag solving and how is that benefiting you?** We have a perfect vision of our requests, everybody can see mails and take in charge some of it ### 19. Drag - the solution for GSuite inbuilt helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2020 **What do you like best about Drag?** The software and the support are great. I don't have to open lots of more tabs. I could write andsware together with my colleagues. **What do you dislike about Drag?** Nothing, but really waiting for the mobile version. Sometime you hava to reload browser tab because something not working. But it could be even one of my other plugins. **Recommendations to others considering Drag:** Drag improved lot's after last time i tried it. It's the best solution nowdays on the market. **What problems is Drag solving and how is that benefiting you?** The one platform AIO helpdesk and ticketing. I spent a lots of time to use other helpdesk softwares, but with Drag it's easy as 1-2-3. ### 20. Organization to increase Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2020 **What do you like best about Drag?** It's very easy to use Drag. It helps me to organize my tasks a lot better than the usual inbox. I will never miss out on an email. **What do you dislike about Drag?** We had some dificulteis to get all the boards to work, but once we did, we never had a problem. **What problems is Drag solving and how is that benefiting you?** Organization problems. Multitasking can be hard, but drag helps you to keep all tasks on track. ### 21. Very Helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Bruna R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2020 **What do you like best about Drag?** My inbox is so well organized because of Drag. It helps me prioritise and visualize my emails and tasks so I get everything done the most efficient way. **What do you dislike about Drag?** There is no mobile app for drag. They should consider it. **What problems is Drag solving and how is that benefiting you?** It’s helped me a lot in organizing my tasks by priority. ### 22. Keep my life organized and focused on gmail **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Drag?** I like how Drag is simple to keep track of tasks. Initially I didn't like the Kanban style, but I quickly adapted, because the interface is very friendly. Drag is very simple to use and helps me keep, at a glance, the tasks that I have to prioritize, those that I need to have future attention and those that I need to follow. I really like using Tags, which help me even more to identify what I should prioritize. Turning emails into tasks, adding new tasks, and everything within Gmail, is great! The attention that the Drag team gives me is a sensational point! Duda and the team are always ready to answer questions and help you use the Tool. Thank you very much @Duda! **What do you dislike about Drag?** It remains to be able to include attachments in tasks that do not come from email. I still don't feel much confidence in using Drag itself to reply to emails, as some emails have just been drafts in Drag and haven't been sent. Not able to reorder tags after created (leaving related subject tags close if not created together) Failing to Merge emails / tasks from related subjects There is a lack of integration with Adobe programs (Ok, it's too much to ask ... kkk) **What problems is Drag solving and how is that benefiting you?** To be able to eliminate the amount of unread emails, which we must pay attention to (since I can create boards for that). organize myself, without having to use an external tool. Doing everything inside Gmail is great ### 23. Perfect for a Cluttered Gmail Inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2020 **What do you like best about Drag?** My favorite part about DragApp is its intuitive design and ability to organize an otherwise disorganized and cluttered inbox. I am a visual person, so working off of Kanban is easier for me to manage where I am at with email communication. **What do you dislike about Drag?** Nothing bad to say about DragApp! Great product. **What problems is Drag solving and how is that benefiting you?** Hard to find and disorganized communication. ### 24. One Tool for collaboration does it all **Rating:** 5.0/5.0 stars **Reviewed by:** Christoph F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about Drag?** Drag is the one Gmail application that saves us from using a bunch of external tools. Our team manages tasks, todos, notes, trello style lists just inside Gmail. **What do you dislike about Drag?** Does not preview every mail content from attachments. **Recommendations to others considering Drag:** Sk yourself if it's really the best way to add many different software apps for your team collaboration. **What problems is Drag solving and how is that benefiting you?** Our team is more productive and working together on projects within gmail is awesome. ### 25. DragApp is my favor workflow application which is very useful to control and monitor my works. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Drag?** Drag and drop is the most function I like. Besides, all of stages are visualized so that we can easy to find out what happens with our works. **What do you dislike about Drag?** You should have more support for the education sector. **What problems is Drag solving and how is that benefiting you?** Control the stages of my works is the main of my problems. ### 26. Came for the men singing and dancing dressed as women, stayed for the fantastic collaboration tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Shay S. | Insegnante, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2020 **What do you like best about Drag?** Wow what a great idea! No more hunting around (pun not intended) for a good organizational tool for my projects. It's all right there in the inbox, and excellently made! Ingenious! **What do you dislike about Drag?** it's quite heavy on the browser memory and I wish it would connect to IFTTT. **What problems is Drag solving and how is that benefiting you?** working faster on closing projects, and collaborating remotely. ### 27. Great app, suberp customer service, very cost-effective, love it **Rating:** 5.0/5.0 stars **Reviewed by:** Tom P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2020 **What do you like best about Drag?** Great app, suberp customer service, very cost-effective pricing **What do you dislike about Drag?** not alot as improvements are constantly being done **What problems is Drag solving and how is that benefiting you?** project management predominantly, makes our time and workload more effecient ### 28. Drag help me a lot to organize my e mails! Thanks Drag **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah R. | Gerente Comercial, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2020 **What do you like best about Drag?** Every day I use Drag in my in box and really help me don’t loose time and read important e mails first. It’s necessary for me and my husband. **What do you dislike about Drag?** There is no mobile app already! For me it’s complete **Recommendations to others considering Drag:** It’s very helpful and I use everyday! **What problems is Drag solving and how is that benefiting you?** Organize my e mails is very important for me! It’s easy to use ### 29. Drag - organizing email efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Drag?** better organizing Sortd- i used to use sortd. but i like drage **What do you dislike about Drag?** not much - I like how drag organize my inbox **Recommendations to others considering Drag:** best email organizer **What problems is Drag solving and how is that benefiting you?** email organizing ### 30. an app to manage your Emails, To-do's, Projects, and Teamwork ... since GMAIL! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Drag?** i can´t group tasks then is very complicate **What do you dislike about Drag?** I can not see tasks in a calendar, it is important for me **What problems is Drag solving and how is that benefiting you?** manage my e mails in tasks ### 31. Great app to work with your team across several business centres. **Rating:** 4.5/5.0 stars **Reviewed by:** Accounts at Vivid C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Drag?** The thing I like best is the Kanban-style interface. Initially, it was the thing that I disliked the most but once I got my head around it really took off. It so much better than tracking tasks and remembering to do them by using Gmail email folders or calendars. It did take me some time to get around it all, but the founders were just excellent to deal with - they personally replied, and were helpful even a year + down the track. We are about to implement it for our second business in the new year. It's a great tool for a startup (as we were) but I can't see how it could not benefit anyone from a student, through to a CEO :) Well done Drag:) **What do you dislike about Drag?** I was not sure how to uninstall it originally when i wanted to do so as I was learning it and got a bit frustrated. It was probably a good thing as I was then made to use it... and it paid off. It is actually very easy to remove it if you wish to do so for any reason, but I can't personally see one now. **What problems is Drag solving and how is that benefiting you?** Problems: When sharing the email address with multiple people it is easier to see who is responsible for what, who has done which task and who needs to be assigned a task or congratulated on an awesome outcome... helped by Drag no doubt :) ### 32. Great way to get Organized **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Drag?** Love the team organization and the ability to assign tasks. **What do you dislike about Drag?** Haven't figured that out yet. Still pretty new **What problems is Drag solving and how is that benefiting you?** Getting everyone organized when you have multiple emails ### 33. Perfect for an Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2020 **What do you like best about Drag?** Ease of use and coordinate with the products is great **What do you dislike about Drag?** Email some time not arrive quicker need more time **What problems is Drag solving and how is that benefiting you?** Expand my plan very quickly ### 34. Super productivity tool! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2020 **What do you like best about Drag?** Quick view and sort emails Move emails through the process **What do you dislike about Drag?** not much to dislike with the product at this stage **What problems is Drag solving and how is that benefiting you?** Productivity from inbox ### 35. Drag integrates beautifully into gmail empowering teams to collaborate. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2020 **What do you like best about Drag?** Designed with the user in mind, its kanban style boards are simple to setup and create flows that work for teams. Tagging create great visual cues and automations enhance flow. Extremely well supported by the product team. **What do you dislike about Drag?** Nothing, product is continually improving with each version release. Which is exactly what your looking for from a product team. They have a clear development path and take feedback from there users. **Recommendations to others considering Drag:** Great product for team collaboration. Highly usable familiar easy to learn interface. **What problems is Drag solving and how is that benefiting you?** Improved team collaboration, better visibility, better control, better feedback. ### 36. Very importante tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2020 **What do you like best about Drag?** Kanban style is very important. Works perfect for me **What do you dislike about Drag?** Others views doesn´t make sense for me. But it works **Recommendations to others considering Drag:** Use the pay version **What problems is Drag solving and how is that benefiting you?** It´s very easy to manage my emails ### 37. Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2020 **What do you like best about Drag?** Everyone has been really helpful, I haven't gotten to test it much yet, I'm hoping to extend my trial! **What do you dislike about Drag?** I was really confused on setting up the shared inbox/vs a new one. I tried to set a new inbox, but manually moving tickets to that was a pain, I think I figured out the issue - shared inbox is the best way to manage one busy inbox. **What problems is Drag solving and how is that benefiting you?** Emails getting lost/clicked on without being resolved ### 38. We use Drag for a team of 6 and we have had really good luck! **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about Drag?** Seamless transition from board to board. **What do you dislike about Drag?** We are still waiting for a mobile app. That will be very beneficial. **Recommendations to others considering Drag:** With any software, you are going to face issues. What we look for in a partner is the drive to continuously improve and quick responses to our issues. Drag has seemed to be a good fit for us. **What problems is Drag solving and how is that benefiting you?** Internal communication on customer tickets. ### 39. A work in progress **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Drag?** Easy to use, you literally just drag and save notes. **What do you dislike about Drag?** -Often happens that the automation doesn't work -Ctrl F most of the time doesn't really find the applicants I am looking for -Takes time to load older automation **What problems is Drag solving and how is that benefiting you?** Easy to use, ### 40. Getting Familiar with Drag **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2020 **What do you like best about Drag?** It appears that it's a great way to keep email workflow managed much better than we have been able to accomplish before trying Drag. **What do you dislike about Drag?** I haven't used it enough to give good feedback on this. I am in the trial stages using Drag. **What problems is Drag solving and how is that benefiting you?** We are looking to condense out email accounts into one and make work assignments much easier using Drag. ### 41. Very interesting management tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Inga G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2020 **What do you like best about Drag?** An original way to organize and make email actionable. **What do you dislike about Drag?** Seems to be a bit of a learning curve, not overwhelming though! **What problems is Drag solving and how is that benefiting you?** N/A ### 42. Drag is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Drag?** We love the different boards and "reply as" feature! **What do you dislike about Drag?** We would love more advanced notifications, other than that we can't complain one bit! Thanks Drag! **What problems is Drag solving and how is that benefiting you?** Task management and efficiency ### 43. Email inbox management tool **Rating:** 5.0/5.0 stars **Reviewed by:** J. C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2020 **What do you like best about Drag?** Delegating emails to various staff members for their attention. Knowing that emails are not getting missed and work is getting done. **What do you dislike about Drag?** Unable to open attachments without downloading them. **What problems is Drag solving and how is that benefiting you?** Email management. Time-saving. ### 44. Drag is extremely useful and helps lessen the burden of organizing an email **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2020 **What do you like best about Drag?** User friendlyness, intuitiveness, design **What do you dislike about Drag?** Nothing, I believe this is a great tool! **What problems is Drag solving and how is that benefiting you?** Time spent at using email, I save time and keep my email well organized ### 45. Need more info **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about Drag?** organization capabilities for a lot of people on one account **What do you dislike about Drag?** setup is not user friendly and easy to mess up **What problems is Drag solving and how is that benefiting you?** emails not populating in shared inbox ### 46. organizing daily work in email **Rating:** 3.5/5.0 stars **Reviewed by:** Dag S. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2020 **What do you like best about Drag?** shareble project folders, comments an tasks **What do you dislike about Drag?** not working with other add ons an extensions like cloud HQ **Recommendations to others considering Drag:** Very good for organizing daily work within email and light projhect tasks, no projekct management, **What problems is Drag solving and how is that benefiting you?** collision with other apps not solved. ### 47. Great tool for email! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2020 **What do you like best about Drag?** The easy of use of the tool. It's simple to understand and makes managing my inbox and communicating with my team a breeze! **What do you dislike about Drag?** As with any startups, there are still a few things I would like. I would like a report that shows my and my team's activity. **What problems is Drag solving and how is that benefiting you?** Managing my email, collaborating with teams within my email tool, and quickly understanding what I have to do. ### 48. Organizing and collaborating with Drag **Rating:** 4.5/5.0 stars **Reviewed by:** Laura G. | Certified OPTAvia Coach, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Drag?** In our small office environment, we no longer have to forward emails so everyone is aware of what is going on. Created Drag boards for our multiple group inboxes where we can assign them. **What do you dislike about Drag?** Attachments don't always show but that has been corrected with updates; **What problems is Drag solving and how is that benefiting you?** No longer sending attachments and forwarding emails to multiple users inboxes which helps from a security standpoint. ### 49. simplify your projects and is very organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about Drag?** Design, the boards help me with the day to day **What do you dislike about Drag?** Nothing. It could maybe give more option to personalise how you see the email. The information as preview. **What problems is Drag solving and how is that benefiting you?** Managing lots of projects easier in my inbox ### 50. A new way to organize e-mails and make sure they don't get lost! **Rating:** 4.0/5.0 stars **Reviewed by:** Alicia I. | Research Assistant , Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Drag?** This app is downloaded as a Chrome extension that syncs up with your Gmail account. It's such a cool and revolutionary way to look at and organize email. I have such a bad habit of quickly opening/ skimming past emails trying to make mental notes to get back to them and reply. Problem is, I never actually do, and then get lost in the pile once new emails come in. This app lets you "drag" emails into different lists - "To Do", "working on" and "done". You can even assign dates for when you need to do them by! This app is also cool in that you can create folders, labels, and tabs. Yes, Gmail already has the Folders feature, but what's nice with this app is that you can create tabs within the folders to categorize the emails of different sub-categories. This is key, because without this feature, I end up just creating a million Folders and they just pile on top of eachother and get lost. This makes email organization worse. So, in conclusion, HUGE fan of the "Tabs" feature. **What do you dislike about Drag?** I wish that I could still see my original Gmail Inbox without the "Drag" app view. **Recommendations to others considering Drag:** Like with any new app/software, there is a slight learning curve, but really this app is quite intuitive. I have just learned that the best way to get the most out of any new app is to just go on their website and read the Tips and Tricks. **What problems is Drag solving and how is that benefiting you?** Organization and staying on top of communication ## Drag Discussions - [Best use for construction industry, project related, task related](https://www.g2.com/discussions/47398-best-use-for-construction-industry-project-related-task-related) - 1 comment, 1 upvote - [signiture](https://www.g2.com/discussions/34722-signiture) - 1 comment, 1 upvote - [Does anyone know of a way to integrate Drag with a time tracking or recording tool](https://www.g2.com/discussions/32517-does-anyone-know-of-a-way-to-integrate-drag-with-a-time-tracking-or-recording-tool) - 1 comment, 1 upvote - [View Drag pricing details and edition comparison](https://www.g2.com/products/drag/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+21%3A51%3A21+-0500&secure%5Bsession_id%5D=14194f41-9747-44ac-8740-8ca6fdc9d151&secure%5Btoken%5D=7ea7fb6cf9beb15e68ed5d81a6420d951e8fb6973bea02784552bb9c9ac2c788&format=llm_user) ## Drag Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Setup** - Activities - Flows - Dependencies - Notifications **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - Google Workspace for Sales** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Management** - Updates - Audit Trail - Integration **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Integrations** - Gmail Integration - Apple Calendar Integration **Generative AI** - AI Text Generation - AI Text Summarization **Software Options** - Mobile Application **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Drag Alternatives - [Gmelius](https://www.g2.com/products/gmelius/reviews) - 4.4/5.0 (756 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,448 reviews)