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ConVox Call Center Solution

ConVox Call Center Solution Alternatives & Competitors

Top Alternatives to ConVox Call Center Solution

  • UJET
  • Zendesk Support Suite
  • Talkdesk
  • NICE inContact
  • CallTrackingMetrics

Top 20 Alternatives & Competitors to ConVox Call Center Solution

    #1
    #1
  1. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with ConVox Call Center Solution:
  2. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with ConVox Call Center Solution:

    UF
    I like how Ujet allows you to communicate and connect with customers. It's quick, efficient and easy to use.
    #2
    #2
  3. Zendesk Support Suite

    (2,278)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with ConVox Call Center Solution:
  4. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with ConVox Call Center Solution:

    AC
    Zendesk's Support Suite provides significant flexibility to ensure customer support threads are able to be centrally managed with ability to integrate to unlimited internal and external...Read more
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Talkdesk

    (1,156)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with ConVox Call Center Solution:
  6. World's Leading Cloud Call Center Software

    Categories in common with ConVox Call Center Solution:

    GL
    Talkdesk allows users to work seamlessly, allowing one employee to transfer a call to another worker without having to keep the customer on the line for too long. Also it makes it very to find the...Read more
    #4
    #4
  7. NICE inContact

    (878)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with ConVox Call Center Solution:
  8. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with ConVox Call Center Solution:

    UH
    easy to understand. Its pretty much self explanatory
    #5
    #5
  9. CallTrackingMetrics

    (562)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with ConVox Call Center Solution:
  10. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with ConVox Call Center Solution:

    EH
    Salesforce integration is both powerful and very configurable
    #6
    #6
  11. Genesys Cloud

    (439)4.3 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with ConVox Call Center Solution:
  12. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with ConVox Call Center Solution:

    EC
    Ease of use and reliability of the solution! We have used this solution for the past five and a half years watching it evolve to the excellent solution it has become today!
    #7
    #7
  13. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with ConVox Call Center Solution:
  14. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with ConVox Call Center Solution:

    AT
    Engaging an engineer was easily accessible through the chat and over the phone
    #8
    #8
  15. 3CX

    (351)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with ConVox Call Center Solution:
  16. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with ConVox Call Center Solution:

    Sonelle A.
    SA
    I am able to use the mobile app or external web link to use as my desk phone when I am out of the office. The desk phones are easy to use. The administration console has an easy to use interface.
    #9
    #9
  17. Aircall

    (348)4.3 out of 5

    Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with ConVox Call Center Solution:
  18. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with ConVox Call Center Solution:

    UC
    I love how seamless it is to use compared to Zendesk. We get a majority of our calls now compared to before. It allows us to see who is available to pick up calls, who is on a call, etc. just helps...Read more
    #10
    #10
  19. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with ConVox Call Center Solution:
  20. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with ConVox Call Center Solution:

    Helio S.
    HS
    The ability to configure the system making it do almost everything we need. We have so many kinds of interactions that we feel like we're simply scraping the surface.
    #11
    #11
  21. X Series (Formerly Virtual Office)

    (277)4.0 out of 5

    X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with ConVox Call Center Solution:
  22. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with ConVox Call Center Solution:

    AM
    Having all UC operations in one application. Call quality is excellent and great reporting to see where call issues might be. Being able to link outside reps with the mobile app to all of the...Read more
    #12
    #12
  23. CloudTalk

    (246)4.4 out of 5
    Optimized for quick response

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with ConVox Call Center Solution:
  24. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with ConVox Call Center Solution:

    OptimizeAir H.
    OH
    We liked quality of calls, we also liked the price. Price is pretty good.
    #13
    #13
  25. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with ConVox Call Center Solution:
  26. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with ConVox Call Center Solution:

    JA
    The accountability provided by reporting. (The Data)
    #14
    #14
  27. Dixa

    (236)4.2 out of 5
    Optimized for quick response

    Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with ConVox Call Center Solution:
  28. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with ConVox Call Center Solution:

    Barbara A.
    BA
    What I like this best is that DIXA is a new tech firm, which means that it isn't built on an old rigid foundation. It seems like its more agile and open-minded for new ideas. Constant developing...Read more
    #15
    #15
  29. MiCloud Connect

    (204)3.8 out of 5
    Optimized for quick response

    Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with ConVox Call Center Solution:
  30. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with ConVox Call Center Solution:

    AT
    I can see in real-time what calls are holding for the call center and what agent is available.
    #16
    #16
  31. RingDNA

    (190)4.5 out of 5

    RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with ConVox Call Center Solution:
  32. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with ConVox Call Center Solution:

    TV
    The largest benefit is now having twice as much time to reach my daily goals for calls/conversations/data-entry. You would be surprised how much time it wastes to actually dial a phone number!...Read more
    #17
    #17
  33. Creatio

    (181)4.6 out of 5

    Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with ConVox Call Center Solution:
  34. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with ConVox Call Center Solution:

    Vazha M.
    VM
    The system’s process orchestration capabilities for customer service management are outstanding. From large-scale case processing automation to customized SLA management tools, omnichannel...Read more
    #18
    #18
  35. JustCall

    (179)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with ConVox Call Center Solution:
  36. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with ConVox Call Center Solution:

    UE
    I can use it on both my phone and computer.
    #19
    #19
  37. Kixie PowerCall

    (171)4.6 out of 5

    Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with ConVox Call Center Solution:
  38. Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with ConVox Call Center Solution:

    John S.
    JS
    Click to call, voice mail drop, SMS templates, CRM integrations, easy to use phone app and real time tracking with dashboards have all made the productivity and management easier and more enjoyable...Read more
    #20
    #20
  39. Tenfold

    (166)4.5 out of 5

    Tenfold digs deep into all your business history and aggregates all data, including sales, service, and marketing, into a unified view that users can access in real time. All contact points and interactions with your customers are captured, such as business call, email, text, and chat and you don’t have to put in the manual labor.

    Categories in common with ConVox Call Center Solution:
  40. Tenfold digs deep into all your business history and aggregates all data, including sales, service, and marketing, into a unified view that users can access in real time. All contact points and interactions with your customers are captured, such as business call, email, text, and chat and you don’t have to put in the manual labor.

    Categories in common with ConVox Call Center Solution:

    AN
    I love using Tenfold! My favorite features are the click to call extension for chrome that allows us to call directly from our phones by clicking a phone number on the computer. I also love how...Read more