ConnectWise RMM Pricing Overview

its seamless automation and deep integration across the ConnectWise ecosystem. The ability to proactively monitor, patch, and resolve issues without manual intervention has significantly reduced downtime and increased efficiency for our team.

The onboarding and policy-based automation tools are powerful—especially when managing large fleets of endpoints. I also really appreciate the real-time alerts and customizable dashboards that give us full visibility into system health and performance at a glance.

Another major plus is how well it integrates with ConnectWise PSA and other tools in the suite. This tight integration allows for streamlined ticketing, documentation, and billing, which makes the entire workflow—from detection to resolution—much more efficient.

In short, ConnectWise RMM helps us deliver better service with less overhead, and that's a huge win for both our team and our clients. Review collected by and hosted on G2.com.

initial setup and configuration can be somewhat complex and time-consuming, especially for newer users or smaller teams without dedicated onboarding support.

Additionally, while the integration with the broader ConnectWise ecosystem is strong, it sometimes feels like certain features or updates lag behind what competitors offer in terms of modern UI or streamlined workflows. The patch management module, in particular, could benefit from more flexibility and transparency in how updates are applied and tracked.

Lastly, support response times can vary. When issues arise, we’ve occasionally experienced delays that impacted resolution speed.

That said, the product has been evolving steadily, and many of these pain points have improved over time. With continued updates, we’re confident the platform will only get better. Review collected by and hosted on G2.com.

- "Script Editor" for tasks is powerful. Allows for multiple scripts to run, ability to reference outputs from previous scripts, contain macOS & windows scripts in the same task

- "Asio Platform" concept has a lot of promise

- Tasks are pretty snappy when running

- Native Auvik integration

- I appreciate the patch policy/package setup, although it took some time to dial in Review collected by and hosted on G2.com.

- UNABLE TO SORT OR RESIZE COLUMNS ON THE DEVICE PAGE, A FEATURE REQUEST THAT HAS BEEN OPEN FOR 4 YEARS!!!!

- Reporting is done in a completely separate platform (Brighgauge)

- Agents loose connectivity randomly, no discernable reason too sporadic to troubleshoot or raise a case with support

- 3rd party application patching lacking basic reporting features (what has been installed, what is scheduled to be installed, if the job failed, etc.)

- Limited integrations Review collected by and hosted on G2.com.