Compare ConnectWise RMM and Datto RMM

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ConnectWise RMM
ConnectWise RMM
(66)
4.2 out of 5
ConnectWise RMM
By ConnectWise
Datto RMM
Datto RMM
(756)
4.5 out of 5
Datto RMM
By Kaseya
At a Glance
ConnectWise RMM
ConnectWise RMM
Star Rating
(66)4.2 out of 5
Market Segments
Small-Business (66.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMM
Datto RMM
Datto RMM
Star Rating
(756)4.5 out of 5
Market Segments
Small-Business (62.4% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMM
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Datto RMM excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ConnectWise RMM. Users appreciate its robust features, such as the ability to create scripts and deploy them across multiple sites, which enhances operational efficiency.
  • Users say that Datto RMM's implementation process is notably smooth, with many highlighting its intuitive onboarding wizard. In contrast, ConnectWise RMM, while easy to use, has received feedback indicating that it may not be as seamless during setup, which could lead to initial configuration challenges.
  • Reviewers mention that Datto RMM provides superior support quality, with users noting a high level of administration capabilities for managing numerous devices. ConnectWise RMM, while helpful, has been critiqued for its support quality, which some users feel could be improved.
  • According to verified reviews, Datto RMM shines in its remote monitoring capabilities, receiving praise for its comprehensive device management features. Users have expressed satisfaction with its ability to monitor devices effectively, whereas ConnectWise RMM, while functional, does not match the same level of performance in this area.
  • G2 reviewers report that Datto RMM's user interface is generally more intuitive, making it easier for users to navigate and utilize its features. In comparison, while ConnectWise RMM is described as easy to use, some users have indicated that it may not be as straightforward, particularly for new users.
  • Users say that Datto RMM's proactive assistance and product direction are highly rated, with many feeling confident in its future developments. Conversely, ConnectWise RMM has received mixed feedback regarding its product direction, with some users expressing concerns about its long-term viability in meeting evolving needs.
Pricing
Entry-Level Pricing
ConnectWise RMM
No pricing available
Datto RMM
No pricing available
Free Trial
ConnectWise RMM
Free Trial is available
Datto RMM
Free Trial is available
Ratings
Meets Requirements
8.3
57
8.9
661
Ease of Use
8.3
58
8.8
719
Ease of Setup
7.7
51
8.7
628
Ease of Admin
7.9
39
8.9
501
Quality of Support
7.5
51
8.4
598
Has the product been a good partner in doing business?
8.2
38
9.0
474
Product Direction (% positive)
7.5
55
9.1
655
Features by Category
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.1
13
Not enough data
Administration
7.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Not enough data
Service Desk
8.2
12
Not enough data
7.9
12
Not enough data
7.5
12
Not enough data
Management
8.1
12
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
Functionality
7.8
12
Not enough data
8.1
12
Not enough data
8.6
13
Not enough data
9.0
13
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.5
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
7.4
55
8.0
579
Inventory Management - Remote Monitoring & Management (RMM)
8.2
51
9.2
559
Not enough data
8.7
38
Not enough data
7.9
30
Monitoring and Management
8.5
52
9.2
557
7.6
50
8.5
533
7.5
51
8.5
538
8.1
49
8.6
552
Not enough data
8.5
30
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.9
35
Service Management
8.5
51
8.8
553
Not enough data
8.6
38
Not enough data
7.3
33
Agentic AI - Remote Monitoring & Management (RMM)
7.0
18
7.3
30
7.1
18
6.9
28
7.6
17
7.7
31
6.7
17
7.0
27
6.7
17
6.7
25
6.7
17
6.7
25
6.3
17
6.7
26
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
6.4
6
Not enough data
Scope
6.1
6
Not enough data
6.9
6
Not enough data
Security
7.3
5
Not enough data
8.3
5
Not enough data
5.3
5
Not enough data
Management
7.5
6
Not enough data
5.7
5
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
4.0
5
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network MonitoringHide 27 FeaturesShow 27 Features
6.9
7
Not enough data
Functionality
8.6
7
Not enough data
9.0
7
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Monitoring - Network Monitoring
7.0
5
Not enough data
6.9
6
Not enough data
7.2
6
Not enough data
Management
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
Analytics - Network Monitoring
6.0
5
Not enough data
6.0
5
Not enough data
Security - Network Monitoring
6.7
5
Not enough data
6.0
5
Not enough data
6.0
5
Not enough data
Network Performance - Network Monitoring
6.0
5
Not enough data
7.0
5
Not enough data
AI Automation - Network Monitoring
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Agentic AI - Network Monitoring
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Remote SupportHide 18 FeaturesShow 18 Features
7.7
15
7.7
484
Administration
8.9
14
8.7
474
8.2
14
8.3
476
7.6
13
7.2
455
9.2
14
8.5
467
9.4
14
8.5
461
8.6
14
8.6
469
Maintenance
8.1
14
9.1
473
7.1
14
7.1
444
Communication
8.2
14
8.0
460
5.9
13
6.0
431
6.5
13
5.9
428
7.5
14
6.6
431
Security
8.1
13
7.8
439
7.9
13
8.1
447
Device Support
6.3
13
6.1
437
7.2
13
7.6
447
7.4
14
7.7
447
Performance
7.2
13
8.2
458
Endpoint ManagementHide 1 FeatureShow 1 Feature
7.5
8
7.0
265
Generative AI
7.5
8
7.0
264
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
8.3
6
Not enough data
Analysis
8.7
5
Not enough data
Platform
8.7
5
Not enough data
8.9
6
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
Security
9.0
5
Not enough data
8.3
5
Not enough data
6.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ConnectWise RMM
ConnectWise RMM
Datto RMM
Datto RMM
ConnectWise RMM and Datto RMM are categorized as Remote Monitoring & Management (RMM), Patch Management, Endpoint Management, and Remote Support
Unique Categories
ConnectWise RMM
Datto RMM
Datto RMM has no unique categories
Reviews
Reviewers' Company Size
ConnectWise RMM
ConnectWise RMM
Small-Business(50 or fewer emp.)
66.7%
Mid-Market(51-1000 emp.)
27.0%
Enterprise(> 1000 emp.)
6.3%
Datto RMM
Datto RMM
Small-Business(50 or fewer emp.)
62.4%
Mid-Market(51-1000 emp.)
33.7%
Enterprise(> 1000 emp.)
3.9%
Reviewers' Industry
ConnectWise RMM
ConnectWise RMM
Information Technology and Services
58.7%
Computer & Network Security
19.0%
Government Administration
3.2%
Construction
3.2%
Computer Networking
3.2%
Other
12.7%
Datto RMM
Datto RMM
Information Technology and Services
45.0%
Computer & Network Security
23.4%
Computer Networking
2.2%
Manufacturing
2.0%
Hospital & Health Care
2.0%
Other
25.3%
Alternatives
ConnectWise RMM
ConnectWise RMM Alternatives
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Datto RMM
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Discussions
ConnectWise RMM
ConnectWise RMM Discussions
What is Continuum desktop agent?
1 Comment
Nabeel K.
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
Monty the Mongoose crying
ConnectWise RMM has no more discussions with answers
See all discussions
Datto RMM
Datto RMM Discussions
What can RMM see?
2 Comments
Matt S.
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
What is datto RMM used for?
2 Comments
TL
datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to...Read more
Monty the Mongoose crying
Datto RMM has no more discussions with answers
See all discussions
Ask ConnectWise RMM a QuestionContact ConnectWise RMM
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ConnectWise RMM
ConnectWise RMM
Datto RMM
Datto RMM