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Compare ConnectWise RMM and Datto RMM 
Featured Products
At a Glance
Market Segments
Small-Business (67.7% of reviews)
Small-Business (62.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise RMM
Star Rating
(65)4.2 out of 5
Market Segments
Small-Business (67.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMMDatto RMM
Star Rating
(725)4.5 out of 5
Market Segments
Small-Business (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Datto RMM excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ConnectWise RMM. Users appreciate its robust features, such as the ability to create scripts and deploy them across multiple sites, which enhances operational efficiency.
- Users say that Datto RMM's implementation process is notably smooth, with many highlighting its intuitive onboarding wizard. In contrast, ConnectWise RMM, while easy to use, has received feedback indicating that it may not be as seamless during setup, which could lead to initial configuration challenges.
- Reviewers mention that Datto RMM provides superior support quality, with users noting a high level of administration capabilities for managing numerous devices. ConnectWise RMM, while helpful, has been critiqued for its support quality, which some users feel could be improved.
- According to verified reviews, Datto RMM shines in its remote monitoring capabilities, receiving praise for its comprehensive device management features. Users have expressed satisfaction with its ability to monitor devices effectively, whereas ConnectWise RMM, while functional, does not match the same level of performance in this area.
- G2 reviewers report that Datto RMM's user interface is generally more intuitive, making it easier for users to navigate and utilize its features. In comparison, while ConnectWise RMM is described as easy to use, some users have indicated that it may not be as straightforward, particularly for new users.
- Users say that Datto RMM's proactive assistance and product direction are highly rated, with many feeling confident in its future developments. Conversely, ConnectWise RMM has received mixed feedback regarding its product direction, with some users expressing concerns about its long-term viability in meeting evolving needs.
Pricing
Entry-Level Pricing
ConnectWise RMM
No pricing availableDatto RMM
No pricing availableFree Trial
ConnectWise RMM
Free Trial is available
Datto RMM
Free Trial is available
Ratings
Meets Requirements
8.2
55
8.9
652
Ease of Use
8.2
56
8.9
697
Ease of Setup
7.6
49
8.8
605
Ease of Admin
7.8
38
8.9
500
Quality of Support
7.4
49
8.5
590
Has the product been a good partner in doing business?
8.2
37
9.0
474
Product Direction (% positive)
7.4
54
9.1
650
Features by Category
Administration
7.6
12
Not enough data
8.3
12
Not enough data
8.1
12
Not enough data
Service Desk
8.2
12
Not enough data
7.9
12
Not enough data
7.5
12
Not enough data
Management
8.1
12
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
Functionality
7.8
12
Not enough data
8.1
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.5
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.2
50
9.1
547
Not enough data
8.8
34
Not enough data
7.9
30
Monitoring and Management
8.4
50
9.2
545
7.6
50
8.5
534
7.5
51
8.5
531
8.1
49
8.6
536
Not enough data
8.5
30
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.7
31
Service Management
8.4
49
8.8
535
Not enough data
8.3
31
Not enough data
7.2
32
Agentic AI - Remote Monitoring & Management (RMM)
7.0
18
7.1
28
7.1
18
6.9
28
7.6
17
7.4
28
6.7
17
7.0
27
6.7
17
6.7
25
6.7
17
6.7
25
6.3
17
6.7
26
Scope
6.1
6
Not enough data
6.9
6
Not enough data
Security
7.3
5
Not enough data
8.3
5
Not enough data
5.3
5
Not enough data
Management
7.5
6
Not enough data
5.7
5
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
4.0
5
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.6
7
Not enough data
9.0
7
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Monitoring - Network Monitoring
7.0
5
Not enough data
6.9
6
Not enough data
7.2
6
Not enough data
Management
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
Analytics - Network Monitoring
6.0
5
Not enough data
6.0
5
Not enough data
Security - Network Monitoring
6.7
5
Not enough data
6.0
5
Not enough data
6.0
5
Not enough data
Network Performance - Network Monitoring
6.0
5
Not enough data
7.0
5
Not enough data
AI Automation - Network Monitoring
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Agentic AI - Network Monitoring
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
Administration
8.9
14
8.7
475
8.2
14
8.3
476
7.6
13
7.2
457
9.2
14
8.5
468
9.4
14
8.5
462
8.6
14
8.7
470
Maintenance
8.1
14
9.1
473
7.1
14
7.1
446
Communication
8.2
14
8.0
461
5.9
13
6.0
433
6.5
13
5.9
430
7.5
14
6.5
433
Security
8.1
13
7.8
440
7.9
13
8.1
448
Device Support
6.3
13
6.1
439
7.2
13
7.6
448
7.4
14
7.7
448
Performance
7.2
13
8.2
458
Generative AI
7.5
8
7.0
265
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.7
5
Not enough data
Platform
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
Security
9.0
5
Not enough data
8.3
5
Not enough data
6.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ConnectWise RMM and Datto RMM are categorized as Remote Monitoring & Management (RMM), Patch Management, Endpoint Management, and Remote Support
Unique Categories
ConnectWise RMM is categorized as IT Service Management (ITSM) Tools, Enterprise IT Management, Network Monitoring, and Unified Endpoint Management (UEM)
Datto RMM has no unique categories
Reviews
Reviewers' Company Size
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
58.1%
Computer & Network Security
19.4%
Government Administration
3.2%
Construction
3.2%
Computer Networking
3.2%
Other
12.9%
Information Technology and Services
44.4%
Computer & Network Security
23.9%
Computer Networking
2.2%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.3%
Discussions
What is Continuum desktop agent?
1 Comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
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