# Cloudbeds vs Hostaway Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hostaway excels in customer support, with users highlighting the exceptional assistance they received during onboarding and setup. One user mentioned how "Warren Figueroa was a super awesome help for onboarding," making the initial process seamless, while Cloudbeds users noted some challenges in support responsiveness.
- **Users say** that Hostaway's user interface is intuitive and user-friendly, which enhances day-to-day usability. Reviewers appreciate features like the calendar integration that simplifies managing multiple platforms. In contrast, while Cloudbeds is described as a "smooth system," some users feel it could benefit from a more streamlined design.
- **Reviewers mention** that Hostaway provides robust reporting and analytics tools, with many praising its ability to deliver insights that help optimize property management. Cloudbeds, however, received lower ratings in this area, with users expressing a desire for more comprehensive reporting features.
- **According to verified reviews** , Hostaway's integration capabilities are highly rated, allowing users to connect effortlessly with various platforms like Airbnb and Booking.com. Cloudbeds, while functional, has been noted to have some limitations in this regard, which can hinder users looking for extensive connectivity.
- **Users highlight** that Hostaway's automation features significantly enhance operational efficiency, with many noting how it simplifies repetitive tasks. Cloudbeds users, on the other hand, reported that while automation is present, it doesn't match the level of sophistication found in Hostaway.
- **G2 reviewers indicate** that both products cater primarily to small businesses, but Hostaway has a stronger market presence and user satisfaction, reflected in its higher G2 Score. Users appreciate Cloudbeds for its all-in-one platform approach, but many feel that Hostaway offers a more comprehensive solution overall.



| | Cloudbeds | Hostaway | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 40 | 393 | 
| **Largest Market Segment** | Small-Business (84.2% of reviews) | Small-Business (98.2% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Cloudbeds

**Not enough data**

### Hostaway

Pros:
- Customer Support (28 reviews)
- Ease of Use (23 reviews)

Cons:
- Missing Features (6 reviews)
- Expensive (5 reviews)

---
## Ratings Comparison
| Rating | Cloudbeds | Hostaway | 
|---|---|---|
  | **Meets Requirements** | 8.5 (32 reviews) | 9.2 (315 reviews) | 
  | **Ease of Use** | 8.6 (33 reviews) | 8.9 (323 reviews) | 
  | **Ease of Setup** | 8.1 (24 reviews) | 8.6 (279 reviews) | 
  | **Ease of Admin** | 8.3 (21 reviews) | 8.9 (151 reviews) | 
  | **Quality of Support** | 8.3 (32 reviews) | 9.5 (313 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (21 reviews) | 9.3 (148 reviews) | 
  | **Product Direction (% positive)** | 9.2 (30 reviews) | 9.3 (295 reviews) | 

---
## Pricing

### Cloudbeds

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Hostaway

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Channel Management

| Product | Score | Reviews |
|---|---|---|
| **Cloudbeds** | 7.9/10 | 21 |
| **Hostaway** | 9.0/10 | 232 |

#### Administration

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Integrations** | 8.3 (20 reviews) | 9.0 (205 reviews) | 
| **Inventory Management** | 8.9 (19 reviews) | 8.9 (173 reviews) | 
| **Automation** | 8.4 (18 reviews) | 9.2 (194 reviews) | 
| **Calendar** | 9.5 (18 reviews) | 9.4 (192 reviews) | 
| **Reporting & Analytics** | 7.5 (19 reviews) | 9.0 (190 reviews) | 

#### Booking Management

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Booking Aggregation** | 8.6 (11 reviews) | 9.2 (139 reviews) | 
| **Booking Engine** | 8.6 (12 reviews) | 8.9 (144 reviews) | 
| **Rate Setting** | 7.3 (11 reviews) | 8.7 (137 reviews) | 

#### Booking Management

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Booking Aggregation** | 8.7 (19 reviews) | 9.3 (186 reviews) | 
| **Booking Engine** | 7.9 (19 reviews) | 8.9 (191 reviews) | 
| **Rate Setting** | 8.1 (19 reviews) | 8.8 (181 reviews) | 

#### Administration

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Inventory Management** | 8.5 (11 reviews) | 9.0 (131 reviews) | 
| **Integrations** | 7.5 (12 reviews) | 8.9 (146 reviews) | 
| **Automation** | 7.6 (11 reviews) | 9.1 (140 reviews) | 
| **Reporting & Analytics** | 6.5 (11 reviews) | 8.9 (137 reviews) | 
| **Calendar** | 9.5 (11 reviews) | 9.2 (137 reviews) | 

#### Marketing

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Marketing Tools** | 6.5 (18 reviews) | 8.7 (169 reviews) | 
| **Online Reputation Management** | 7.2 (16 reviews) | 8.8 (165 reviews) | 

#### Marketing

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Online Reputation Management** | 6.7 (11 reviews) | 8.6 (127 reviews) | 
| **Marketing Tools** | 6.2 (11 reviews) | 8.6 (125 reviews) | 

### Hotel Revenue Management Systems (RMS)

| Product | Score | Reviews |
|---|---|---|
| **Cloudbeds** | 7.7/10 | 11 |
| **Hostaway** | N/A | N/A |

#### Rate Management

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Real-Time Pricing** | 7.2 (9 reviews) | Not enough data | 
| **Group Bookings** | Feature Not Available | Not enough data | 
| **Predictive Analytics** | 7.1 (8 reviews) | Not enough data | 
| **Competitor Analysis** | 7.5 (8 reviews) | Not enough data | 
| **Price Control** | 7.7 (8 reviews) | Not enough data | 

#### Data Tools

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Reporting** | 7.4 (9 reviews) | Not enough data | 
| **Data Visualization** | 7.6 (9 reviews) | Not enough data | 
| **Stack Integration** | 7.9 (7 reviews) | Not enough data | 

#### User Tools

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Task Automation** | 7.8 (6 reviews) | Not enough data | 
| **Email Alerts** | 8.9 (6 reviews) | Not enough data | 
| **Customer Insights** | Feature Not Available | Not enough data | 

#### Agentic AI - Hotel Revenue Management Systems (RMS)

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Hotel Management

| Product | Score | Reviews |
|---|---|---|
| **Cloudbeds** | 7.3/10 | 17 |
| **Hostaway** | N/A | N/A |

#### Property Management

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Room Inventory** | 8.8 (15 reviews) | Not enough data | 
| **Revenue Management** | 7.6 (15 reviews) | Not enough data | 
| **Facility Maintenance** | 7.2 (13 reviews) | Not enough data | 
| **Distribution Management** | 8.5 (12 reviews) | Not enough data | 

#### Guest Management

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Central Reservation System** | 8.7 (14 reviews) | Not enough data | 
| **Marketing and Loyalty Programs** | 6.7 (12 reviews) | Not enough data | 
| **Guest Messaging** | 6.8 (13 reviews) | Not enough data | 

#### Staff Management

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Housekeeping** | 7.1 (12 reviews) | Not enough data | 
| **Shift Scheduling** | 5.3 (11 reviews) | Not enough data | 

#### Platform

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Reporting and Analytics** | 6.9 (14 reviews) | Not enough data | 
| **Channel Manager Integration** | 8.4 (15 reviews) | Not enough data | 

#### Agentic AI - Hotel Management

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Vacation Rental

| Product | Score | Reviews |
|---|---|---|
| **Cloudbeds** | N/A | N/A |
| **Hostaway** | 8.2/10 | 36 |

#### Agentic AI - Vacation Rental

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (34 reviews) | 
| **Multi-step Planning** | Not enough data | 7.9 (34 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (35 reviews) | 
| **Adaptive Learning** | Not enough data | 8.2 (33 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (30 reviews) | 
| **Decision Making** | Not enough data | 8.4 (32 reviews) | 

### Hotel Reservations

| Product | Score | Reviews |
|---|---|---|
| **Cloudbeds** | N/A | N/A |
| **Hostaway** | N/A | N/A |

#### Agentic AI - Hotel Reservations

| Feature | Cloudbeds | Hostaway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e)

**Unique to Cloudbeds (3):** [Hotel Revenue Management Systems (RMS)](https://www.g2.com/categories/hotel-revenue-management-systems-rms), [Hotel Management Software](https://www.g2.com/categories/hotel-management), [Hotel Reservations Software](https://www.g2.com/categories/hotel-reservations)

**Unique to Hostaway (1):** [Vacation Rental Software](https://www.g2.com/categories/vacation-rental)


---
## Reviewer Demographics

### By Company Size

| Segment | Cloudbeds | Hostaway | 
|---|---|---|
| **Small-Business** | 84.2% | 98.2% | 
| **Mid-Market** | 15.8% | 1.8% | 
| **Enterprise** | 0% | 0% | 

### By Industry

#### Cloudbeds

- **Hospitality:** 86.8%
- **Leisure, Travel & Tourism:** 10.5%
- **Business Supplies and Equipment:** 2.6%

#### Hostaway

- **Hospitality:** 43.7%
- **Real Estate:** 31.0%
- **Leisure, Travel & Tourism:** 13.2%
- **Accounting:** 2.7%
- **Management Consulting:** 1.3%
- **Commercial Real Estate:** 1.3%
- **Investment Management:** 0.8%
- **Entertainment:** 0.8%
- **Alternative Dispute Resolution:** 0.3%
- **Banking:** 0.3%
- **Other:** 4.6%

---
## Alternatives

### Alternatives to Cloudbeds

- [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) — 4.2/5 stars (64 reviews)
- [eZee FrontDesk Hotel PMS](https://www.g2.com/products/ezee-frontdesk-hotel-pms/reviews) — 4.3/5 stars (13 reviews)
- [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) — 4.5/5 stars (108 reviews)
- [Guesty](https://www.g2.com/products/guesty/reviews) — 4.5/5 stars (106 reviews)
- [RoomRaccoon](https://www.g2.com/products/roomraccoon/reviews) — 4.4/5 stars (14 reviews)
- [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) — 4.4/5 stars (67 reviews)
- [Mews](https://www.g2.com/products/mews/reviews) — 4.8/5 stars (32 reviews)
- [Hotello](https://www.g2.com/products/hotello/reviews) — 4.2/5 stars (17 reviews)
- [SynXis Enterprise Platform](https://www.g2.com/products/synxis-enterprise-platform/reviews) — 3.6/5 stars (19 reviews)
- [Octorate](https://www.g2.com/products/octorate/reviews) — 4.0/5 stars (13 reviews)

### Alternatives to Hostaway

- [Guesty](https://www.g2.com/products/guesty/reviews) — 4.5/5 stars (106 reviews)
- [Lodgify](https://www.g2.com/products/lodgify/reviews) — 4.2/5 stars (67 reviews)
- [Hosthub](https://www.g2.com/products/hosthub/reviews) — 4.7/5 stars (28 reviews)
- [Hospitable.com](https://www.g2.com/products/hospitable-com/reviews) — 4.9/5 stars (246 reviews)
- [Beyond](https://www.g2.com/products/beyond-beyond/reviews) — 4.7/5 stars (151 reviews)
- [OwnerRez](https://www.g2.com/products/ownerrez/reviews) — 5.0/5 stars (23 reviews)
- [Hostify](https://www.g2.com/products/hostify/reviews) — 4.7/5 stars (18 reviews)
- [Hostfully](https://www.g2.com/products/hostfully/reviews) — 4.5/5 stars (62 reviews)
- [Rent Manager](https://www.g2.com/products/rent-manager/reviews) — 4.6/5 stars (274 reviews)
- [Uplisting](https://www.g2.com/products/uplisting/reviews) — 4.5/5 stars (16 reviews)

---
## Top Discussions

### Cloudbeds

- Title: [What are the functions of PMS?](https://www.g2.com/discussions/what-are-the-functions-of-pms) — 1 comment
  > **Top comment:** "View real-time data of the day’s arrivals, departures, and reservations."
- Title: [What is Cloudbeds system?](https://www.g2.com/discussions/what-is-cloudbeds-system) — 1 comment
  > **Top comment:** "One platform designed to help you grow revenue, save time, and increase guest satisfaction."

### Hostaway

- Title: [Where is Hostaway based?](https://www.g2.com/discussions/hostaway-where-is-hostaway-based) — 1 comment
  > **Top comment:** "Toranto Canada? "
- Title: [What does Hostaway cost?](https://www.g2.com/discussions/what-does-hostaway-cost) — 1 comment
  > **Top comment:** "It was $440 for my 11 listings. It will cost me half at my next PMS for equal to better features"
- Title: [his is a simple system to use;](https://www.g2.com/discussions/his-is-a-simple-system-to-use) — 1 comment, 1 upvote
  > **Top comment:** "Wheelhouse makes my use of Hostaway even easier with smart pricing"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cloudbeds-vs-hostaway)