[ Cloudbeds Reviews ](https://www.g2.com/products/cloudbeds/reviews) [ Cloudbeds Reviews ](https://www.g2.com/products/cloudbeds/reviews) # Cloudbeds Features ##### ## Administration (24) Integrations The ability to integrate with other hotel software such as hotel management software or other booking engines. Inventory Management The ability to track room inventory in real time and adjust as rooms are booked. Automation Tools to automate certain tasks such as updating inventory or placing a booking on a calendar. Calendar A calendar to track a hotel's room bookings and events. Reporting & Analytics The ability to take booking and hotel data and create reports to visualize and analyze that data. Calendar Management Track and manage schedules and meetings via an integrated calendar Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Discount Management Track products that are for sale at a reduced price or part of coupon promotions Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Price/Margin Management Track and manage the profit margin between the cost of a product and its selling price. Pipeline Management Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Partner Management Manage channel partners through a portal where they can access all product information Incentive Management Manages incentive programs such as profit sharing, stock awards, and individual bonus plans Opportunity Management Track all opportunities for potential sales and convert them into recurring revenue Promotions Management Design, communicate, and distribute incentives to perform a specific action Commission Management Tracking, calculating, and paying commissions and earnings to employees Real-Time Analytics Analyze and gain insights into data in real-time Channel Analytics Analyze and track performance of channels Inventory Management The ability to track room inventory in real time and adjust as rooms are booked. Integrations The ability to integrate with other hotel software such as hotel management software or other booking engines. Automation Tools to automate certain tasks such as updating inventory or placing a booking on a calendar. Reporting & Analytics The ability to take booking and hotel data and create reports to visualize and analyze that data. Calendar A calendar to track a hotel's room bookings and events. Show More ##### ## Booking Management (6) Booking Aggregation Tools to automatically pull bookings from third party booking sites and subtract them from available inventory. Booking Engine The ability for guests to book a room online directly on a hotel's website. Rate Setting Tools to set room rates based on demand or fluctiations in the market. Booking Aggregation Tools to automatically pull bookings from third party booking sites and subtract them from available inventory. Booking Engine The ability for guests to book a room online directly on a hotel's website. Rate Setting Tools to set room rates based on demand or fluctiations in the market. Show More ##### ## Marketing (13) Marketing Tools Tools to manage hotel marketing on various channels while maintaining brand consistency. Online Reputation Management Tools to monitor online reviews and respond when necessary. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Order Management Manage and track customer orders for goods, investments, or any other purchases Referral Management Log and store the source of contacts/leads Multi-Channel Management Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Task Management Create, manage and track all task activities and progression Workflow Management Create, design and manage workflows for repetitive tasks Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Template Management Create, save, and re-purpose templates for emails, forms, etc. Online Reputation Management Tools to monitor online reviews and respond when necessary. Marketing Tools Tools to manage hotel marketing on various channels while maintaining brand consistency. Show More ##### ## Rate Management (4) Real-Time Pricing Analyzes historical data and market data to recommend appropriate pricing for each room listing on each channel, and update as market changes occur. Predictive Analytics Incorporates AI and algorithms to use current data and projected demand when optimizing rates. Competitor Analysis Monitors rates from other hotels to identify opportunities to capture churned customers, and weigh pricing against the competition. Price Control Allows users to set custom pricing logic for the automated system to operate within, such as minimum and maximum rates and specific segment rates. Show More ##### ## Data Tools (3) Reporting Builds standard and custom business intelligence reports that can be shared and exported. Data Visualization Allows users to build charts, graphs, and dashboards to monitor performance over time and centralize data points. Stack Integration Integrates with key tools such as hotel management system, booking engine, and marketing and CRM platforms, and connects data from RMS. Show More ##### ## User Tools (2) Task Automation Automates manual workflows for tasks such as pricing scans, report generation, and data migration. Email Alerts Generates email alerts for price updates and other established alert triggers. Show More ##### ## Property Management (37) Room Inventory Tracks all guest room and conference room availability for reservation availability. Revenue Management Provides native features or integrates with tools that automate dynamic pricing and rates for maximum revenue. Facility Maintenance Provides asset management and maintenance tracking tools to monitor facility health over time. Distribution Management Connects to various distribution channels to advertise room rates and update in real time as market shifts. Multi-Channel Distribution Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Discount Management Track products that are for sale at a reduced price or part of coupon promotions Reservations Management Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Restriction Management Establish limitations based on certain conditions Promotions Management Design, communicate, and distribute incentives to perform a specific action Employee Management Track employee schedules, availability, and performance across projects and tasks Channel Management Manage various distribution channels, build relations with channel partners, and track their performance Task Management Create, manage and track all task activities and progression Billing Rate Management Setting up the amount/charge for per hour of work by a company or professional Template Management Create, save, and re-purpose templates for emails, forms, etc. Price/Margin Management Track and manage the profit margin between the cost of a product and its selling price. Booking Management Create, update, and manage bookings, itineraries, and reservations Contact Management Manage, organize, and store contact information Multi-Channel Management Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Calendar Management Track and manage schedules and meetings via an integrated calendar Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Inventory Management Track and manage inventory levels to maintain proper supply Front Desk Management Check guests in and out, issue key cards, schedule wake up calls, or other requests Housekeeping Management Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Maintenance Management Manage, maintain and track the performance of assets and equipment Website Management Built-in website builder or integration with third-party site Guest Experience Management Capture guest experience at a granular level and utilize data to deliver tailored services Email Management Manage, store and organize emails within the system or via third-party apps Communications Management Record and track all relevant internal and external communications Reviews Management Track and monitor reviews of products or services Tax Management Implementation of various strategies to manage tax obligations via planning and maintaining compliance Document Management Store, manage, and track all electronic documents in a centralized location Work Order Management Creating, assign, and track jobs and/or tasks for work orders Spa/Activity Management Manage operations/processes associated with spas and other hotel activities Financial Management Plan, manage, and track the financial activities of an individual or organization Rate Management Track/optimize rates in relation to usage Show More ##### ## Guest Management (5) Central Reservation System Allows reservations to be made via online, mobile, or through staff manual input. Marketing and Loyalty Programs Provides tools for sales marketers to communicate with guests to solicit feedback, manage loyalty programs, and advertise deals. Guest Messaging Allows guests to submit service requests or communicate with staff for concierge and general questions. Multi-Channel Marketing Coordinate marketing efforts across channels (email, landing pages, social media, etc.) SMS Messaging Send messages via SMS Show More ##### ## Staff Management (3) Housekeeping Assists with scheduling housekeeping as rooms are checked out, and tracks daily room cleanings. Shift Scheduling Provides scheduling tools for managers to organize staff shifts. Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Show More ##### ## Platform (4) Reporting and Analytics Offers basic and customizable templates for financial reporting and data analysis. Channel Manager Integration Integrates with Channel Manager platform. Website Integration Seamlessly integrates with 3rd party websites Channel Analytics Analyze and track performance of channels Show More ##### ## Agentic AI - Hotel Revenue Management Systems (RMS) (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Hotel Management (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Language Manage and support multiple languages Marketing Automation Automate workflows and trigger campaigns based on customer actions Show More ##### ## Agentic AI - Hotel Reservations (11) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Website Integration Seamlessly integrates with 3rd party websites Multi-Language Manage and support multiple languages Show More ##### ## Additional Functionality (103) Billing & Invoicing Create, manage, and send invoices or bills to customers Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Multi-Location Manage and support multiple locations Event Calendar A list of events with their respective dates Mobile Access Access software remotely via mobile devices Customizable Reports Alter the layout and content of reports Customizable Fields Customize data fields to support various needs and use cases Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Online Booking Book meetings and appointments through a website or digital platform Customizable Branding Add customized logos and colors to align with company branding Room Booking Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Email Templates Pre-made examples and templates for emails Electronic Payments Electronically collect payments for goods or services Data Import/Export Import and export data to and from software applications Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Real-Time Data Receive data and information in real time Dynamic Pricing Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Multi-Channel Sync Ability to see leads received from various distribution channels in one place AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Kill Switch Immediately stop the process from executing Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Credit Card Processing Accept and process credit card transactions Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Generative AI Use AI to generate content in the form of text, images, videos, etc. Payment Processing Accept, record, and reconcile financial transactions Multi-Currency Manage and handle various international currencies Point of Sale (POS) Accept and process customer payments for products or services using hardware and software Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer History Access previous interactions or concerns to maintain customer relationships Availability Indicator Indication whether a resource is available or protected from allocation Ratings/Reviews Ratings/Reviews Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Built-in Accounting Accounting functionality within the system, not requiring integration with third-party tools Guest Check-in/Check-out Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment Single Property One location Email Templates Pre-made examples and templates for emails Partner Portal Web-based portal that helps distributors, partners and other service providers access marketing and sales content Real-Time Data Receive data and information in real time Activity Tracking Track and document all activities across devices, networks, and other systems Electronic Payments Electronically collect payments for goods or services Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Customizable Branding Add customized logos and colors to align with company branding Data Import/Export Import and export data to and from software applications AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Inventory Tracking Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Generative AI Use AI to generate content in the form of text, images, videos, etc. Inventory Control Monitor product stock levels Customizable Reports Alter the layout and content of reports API Application programming interface that allows for integration with other systems/databases Sales Reports Reports specific to sales analysis for trends and strategies Dynamic Pricing Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Real-Time Updates Receive system updates as soon as any changes are made Multi-Channel Distribution Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Multi-Channel Campaigns Allows for businesses to run a variety of different campaigns across different channels Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Dynamic Pricing Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Payment Processing Accept, record, and reconcile financial transactions Email Templates Pre-made examples and templates for emails Group Reservations The ability to reserve times in groups. Online Booking Book meetings and appointments through a website or digital platform Access Controls/Permissions Define levels of authorization for access to specific files or systems Rate Management Track/optimize rates in relation to usage Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Customer History Access previous interactions or concerns to maintain customer relationships Room Booking Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Ratings/Reviews Ratings/Reviews Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Inventory Management Track and manage inventory levels to maintain proper supply Real-Time Updates Receive system updates as soon as any changes are made Promotions Management Design, communicate, and distribute incentives to perform a specific action Price/Margin Management Track and manage the profit margin between the cost of a product and its selling price. Reminders Timed notification for any upcoming task, deadline, appointment, or activity Activities Booking Allows businesses to offer customers reservations for a variety of activities. Calendar Sync Synchronize with other calendars to view mutual availability and schedules Billing & Invoicing Create, manage, and send invoices or bills to customers Generative AI Use AI to generate content in the form of text, images, videos, etc. Customizable Branding Add customized logos and colors to align with company branding Calendar Management Track and manage schedules and meetings via an integrated calendar Event Scheduling Plan an event's time and location Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Discount Management Track products that are for sale at a reduced price or part of coupon promotions Third Party Booking Allows bookings to be made through a third party service Channel Management Manage various distribution channels, build relations with channel partners, and track their performance SMS Messaging Send messages via SMS AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customer Support Provide online support for your customers through live chat or help desk functionality Booking Management Create, update, and manage bookings, itineraries, and reservations Booking Notes Keep notes on the specifics of a reservation including customer information and special requests Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Multi-Location Manage and support multiple locations Mobile Access Access software remotely via mobile devices Customizable Reports Alter the layout and content of reports CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system API Application programming interface that allows for integration with other systems/databases Show More ## Top-Rated Alternatives [ ![Hostaway](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f67e3a07eab59c0c6e91838b97392c4b/hostaway.jpg "Hostaway") Hostaway 4.8/5(415) ](https://www.g2.com/products/hostaway/reviews) [ ![Oracle Hospitality OPERA Property Management System](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_38f94ec56e34c198e7095a17abce3349/oracle-hospitality-opera-property-management-system.png "Oracle Hospitality OPERA Property Management System") Oracle Hospitality OPERA Property Management System 4.2/5(65) ](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) [ ![Cvent Event Marketing & Management](https://images.g2crowd.com/uploads/product/hd_favicon/d1f624aff0fdde4a64556367be39bb07/cvent-event-marketing-management.svg "Cvent Event Marketing & Management") Cvent Event Marketing & Management 4.3/5(2,316) ](https://www.g2.com/products/cvent-event-marketing-management/reviews) [ View All Alternatives ](https://www.g2.com/products/cloudbeds/competitors/alternatives) Cloudbeds Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_38f94ec56e34c198e7095a17abce3349/oracle-hospitality-opera-property-management-system.png "Product Avatar Image") Oracle Hospitality OPERA... 4.2/5(65) [ Compare Now ](https://www.g2.com/compare/cloudbeds-vs-oracle-hospitality-opera-property-management-system) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f67e3a07eab59c0c6e91838b97392c4b/hostaway.jpg "Product Avatar Image") Hostaway 4.8/5(415) [ Compare Now ](https://www.g2.com/compare/cloudbeds-vs-hostaway) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a9b562eef3ae5290b1bf2dd646e1a184/hotello.jpg "Product Avatar Image") Hotello - PMS 4.2/5(17) [ Compare Now ](https://www.g2.com/compare/cloudbeds-vs-hotello) ##### Categories on G2 [ Hotel Reservations ](https://www.g2.com/categories/hotel-reservations)[ Channel Management ](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e)[ Hotel Management ](https://www.g2.com/categories/hotel-management) [ Hotel Revenue Management Systems (RMS) ](https://www.g2.com/categories/hotel-revenue-management-systems-rms) Show More ##### Explore More [ Best restaurant POS system for small business ](https://www.g2.com/discussions/best-restaurant-pos-system-for-small-business)[ Best platforms for scheduling across multiple time zones ](https://www.g2.com/discussions/best-platforms-for-scheduling-across-multiple-time-zones)[ What application portfolio management tools and options exist for a team just starting to understand the landscape before committing to a platform? ](https://www.g2.com/discussions/what-application-portfolio-management-tools-and-options-exist-for-a-team-just-starting-to-understand-the-landscape-before-committing-to-a-platform) [ What are the most trusted gym management platforms by gym managers and fitness studio owners based on user reviews? ](https://www.g2.com/discussions/what-are-the-most-trusted-gym-management-platforms-by-gym-managers-and-fitness-studio-owners-based-on-user-reviews)[ Trusted EOR software for freelance app development business ](https://www.g2.com/discussions/trusted-eor-software-for-freelance-app-development-business)[ Which solution supports real-time performance tracking for video ads? ](https://www.g2.com/discussions/which-solution-supports-real-time-performance-tracking-for-video-ads) Show More [ Best restaurant POS system for small business ](https://www.g2.com/discussions/best-restaurant-pos-system-for-small-business)[ Best platforms for scheduling across multiple time zones ](https://www.g2.com/discussions/best-platforms-for-scheduling-across-multiple-time-zones)[ What application portfolio management tools and options exist for a team just starting to understand the landscape before committing to a platform? ](https://www.g2.com/discussions/what-application-portfolio-management-tools-and-options-exist-for-a-team-just-starting-to-understand-the-landscape-before-committing-to-a-platform) [ What are the most trusted gym management platforms by gym managers and fitness studio owners based on user reviews? ](https://www.g2.com/discussions/what-are-the-most-trusted-gym-management-platforms-by-gym-managers-and-fitness-studio-owners-based-on-user-reviews)[ Trusted EOR software for freelance app development business ](https://www.g2.com/discussions/trusted-eor-software-for-freelance-app-development-business)[ Which solution supports real-time performance tracking for video ads? ](https://www.g2.com/discussions/which-solution-supports-real-time-performance-tracking-for-video-ads)