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Cloudbeds Reviews & Product Details

Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.

Seller

Cloudbeds

Languages Supported

English, Portuguese, Spanish

Overview by

Justyna Wacholc

Discussions

Cloudbeds Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

15 months

View More Pricing Information

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Cloudbeds Media

Check-in & check-out guests with our drag-and-drop interface

Easily manage reservations, channels, inventory, housekeeping, finances, and more from one intuitive platform trusted by thousands of independent lodging businesses worldwide.

Maximize your online presence and drive more reservations with Cloudbeds Amplify – a hospitality-focused digital marketing solution run by a partner you trust.

Convert online visitors into guests with a professional website built by hospitality industry experts.

Engage and delight guests at every step of their journey. Stay connected with your guests using multiple messaging channels, a unified inbox, and automated translations.

Easily integrate with your favorite tools and services.

Cloudbeds Reviews (38)

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Maria P.

Small-Business (50 or fewer emp.)

4/15/2024

"Great choice with amazing support for small hotels!"

5/5

What do you like best about Cloudbeds?

Im very lucky to have a fantastic Gaby taking me through all the trainings, the support is amazing. The usage and functionalyty of the software is very convinuent, its smart and easy. There is nothing i could wish and wouldnt have it. Also i adore the booking engine. It's so beautiful and easy! Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

there is nothing i could dislike till now. Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

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Hi Maria P.,

Thank you for taking the time to share your feedback about your training with Gaby, as well as the software. We appreciate it!

Verified User in Hospitality

Small-Business (50 or fewer emp.)

4/15/2024

"Positive experience"

4.5/5

What do you like best about Cloudbeds?

being able to clearly create reservations, take online bookings and send invoices in one place. easy to navigate in order to teach new staff is a key point too. Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

some things can be ironed out. in quebec there is a lodging tax that can also be taxed so it cannot be configured correctly in the settings so I have to manually do that each time.

lack of having one dedicated person to deal with but instant chat has helped resolve issues. Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

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Hi,

Thank you for taking the time to share your feedback about Cloudbeds reservations, booking and invoices. We appreciate it!

Nikodem P.

Owner

Hospitality

Small-Business (50 or fewer emp.)

7/31/2024

"Powerful"

4/5

What do you like best about Cloudbeds?

Integrations, customizability, google connection Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

customer service for a novice was abhorent

AIRBNB API dies not sybc prices correctlty Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

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Hi Nikodem P.,

Thank you for taking the time to share your feedback about Cloudbeds integrations, customizability, and google connections. We appreciate it!

Cloubdeds

Linda R.

Small-Business (50 or fewer emp.)

4/15/2024

"Cloudbeds makes it easy for us to look good!"

4.5/5

What do you like best about Cloudbeds?

Ease of use, user-friendly, dependable, good reporting features / customer support is alwasy available. Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

The font is difficult to read / would like to be able to print folio with fewer itemizations or detail. Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

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Hi Linda,

Thank you for sharing your feedback about the ease of use, features, and customer support. We appreciate it!

Verified User in Hospitality

Small-Business (50 or fewer emp.)

3/1/2024

"Cloudbeds is a great program"

5/5

What do you like best about Cloudbeds?

The customer service response is great, they always answer my questions and provide great resources when needed. It as easy [program to use for the most part, and we use it daily. Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

Wish we could view the calendar by month and week. Sometimes when making long reservations it would be much easier to have a month view and to get a better picture of reservations for the month vs week. Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

edit

Hi,

Thank you for taking the time to share your feedback about Cloudbeds customer service and resources. We appreciate it!

Verified User in Hospitality

Small-Business (50 or fewer emp.)

6/25/2024

"Change of a lifetime"

5/5

What do you like best about Cloudbeds?

The calendar and all of its features, you can do everything from there Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

Honestly? Nothing yet. It seems that everytime I founded myself in trouble there was a article about it in cloudbeds university Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

edit

Hi,

Thank you for taking the time to share your feedback about the calendar and all of its features. We appreciate it!

Regarding wanting to solve overbooking in your system, would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you.

Cloudbeds

Kira E.

Operations Manager

Small-Business (50 or fewer emp.)

2/27/2024

"Great All in One System"

4/5

What do you like best about Cloudbeds?

Cloudbeds is a great all in one system for independent hotel owners. Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

The cancellations not zeroing out is very frustrating to me. It adds an extra step when we look at account balances. Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

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Hi Kira E.,

Thank you for taking the time to share your feedback about Cloudbeds all in one system. We appreciate it!

Verified User in Hospitality

Small-Business (50 or fewer emp.)

5/7/2024

"How could Cloudbeds bring you even more value?"

3.5/5

What do you like best about Cloudbeds?

The simplicity of the system to avoid overbooking and rate adjustments

Customer support Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

It has very restricted payment methods, some resources are not clear, and I think we have not been able to fully understand 100% of the information it generates and how it can help us. Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

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Hello,

Thank you for taking the time to send us your feedback. Would you be interested in talking to us about this situation? Please email us at support@cloudbeds.com and add your comment as a reference. Our leadership team will be delighted to speak with you.

Liliana C.

Small-Business (50 or fewer emp.)

2/27/2024

"A wonder"

5/5

What do you like best about Cloudbeds?

The advantage I like the most is that it simultaneously manages the schedules of Booking, Airbnb, and others. Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

There are no disadvantages to using Cloudbeds. What I would like is for the part about being able to forward reports or reservation details to clients to be more user-friendly. Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

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Hello Liliana C.,

Thank you for taking the time to share your comments about the seamless integration of Cloudbeds with platforms like Booking.com and Airbnb. We appreciate it very much!

Hailey K.

Mid-Market (51-1000 emp.)

2/27/2024

"Nice. Could be better."

3.5/5

What do you like best about Cloudbeds?

The bookings and room move are the easiest and most understandable portion of cloudbeds. Which makes it great for front desk clerks to do the most important part of running these properties. Review collected by and hosted on G2.com.

What do you dislike about Cloudbeds?

The reports.. there should be an easier more managable/accessiable way to access reports that are needed. Review collected by and hosted on G2.com.

Response from Anisha Kalsi of Cloudbeds

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Hi Hailey K.,

Thank you for taking the time to share your feedback about how easy it is to use Cloudbeds. We appreciate it!