# Cloudbeds Reviews **Vendor:** Cloudbeds **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 40 ## About Cloudbeds Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com. ## Cloudbeds Reviews ### 1. Cloudbeds Makes Multi-Property Management Feel Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Kalimera B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Cloudbeds?** Managing 4 properties across multiple countries could be a logistical nightmare. Cloudbeds makes it feel manageable. One login, consistent reporting, and the channel manager keeping everything in sync across OTAs - it just works. What I appreciate most is not having to stitch together five different tools. Everything we need is there: reservations, rates, distribution, guest communication, reporting. For a lean team running multiple properties, that’s everything. It’s become the operational backbone of our portfolio and I can’t imagine running without it.​​​​​​​​​​​​​​​​ **What do you dislike about Cloudbeds?** Honestly, the depth of the platform means there’s always something new to discover which is great, but it also means you occasionally find a feature you wish you’d known about months before. **What problems is Cloudbeds solving and how is that benefiting you?** Distribution and rate management used to eat time we didn’t have. Keeping rates consistent across channels, avoiding overbookings, reacting to demand across properties in different markets. Cloudbeds handles all of that without us having to think about it. But the biggest surprise has been guest experience. Even for OTA bookings where you’d normally know almost nothing about the guest before arrival the pre-check-in flow captures real data. By the time a guest walks in, we already know who they are. That changes the whole interaction, and for a boutique property, that personal touch is everything.​​​​​​​​​​​​​​​​ ### 2. Smooth, Seamless Switching Between Properties **Rating:** 5.0/5.0 stars **Reviewed by:** Chase T. | General Manager, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Cloudbeds?** Smooth system that allows me to bounce back and forth between different properties. The daily revenue report allows me to see how we are pacing compared to last year as far as bookings go. **What do you dislike about Cloudbeds?** Clarity on finding different reports. I usually have to ask the help desk for help. No AI for pricing help. **What problems is Cloudbeds solving and how is that benefiting you?** Top-notch property management system that allows me to manage bookings and analytics for my two properties. I am the GM for both hotels, Scandia Inn and Nordic Inn. We were using Cloudbeds at Scandia first, and I pushed to have the PM system at Nordic as well. I can switch back and forth between systems at ease and find it to be meeting our needs. This tool is easy enough to use by our staff for check ins and check outs, and is complex enough to allow me and the owner of the properties to have a lot of different data points to help us make high-level decisions. ### 3. Cloubeds Review **Rating:** 5.0/5.0 stars **Reviewed by:** Diana M. | Customer Service-Medical interpreter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Cloudbeds?** The design, it’s intuitive and its use as channel manager **What do you dislike about Cloudbeds?** It’s limited report system, you need a platform to request certain information and some of the reports are not available. **What problems is Cloudbeds solving and how is that benefiting you?** The unification of several other platforms ### 4. Solid and Tough PMS but slow; like a diesel! **Rating:** 3.5/5.0 stars **Reviewed by:** Amin M. | Development Program office, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Cloudbeds?** What a hotelier need? Organization and Intuitive management of the mass management. Cloudbeds does it the best. Everything is understandable for even new frontdesk staff. **What do you dislike about Cloudbeds?** Cloudbeds is always slow, I'm not talking (only) about downtime, but even when it is green in their status tracker, the data loads so slow, for each reload you have to wait at least 10-20 second stairing to your client's eyes like we're in 1998. Also Cloudbeds is there, making money already I think they don't have the enthusiasm to overhaul and use new technologies like injecting new updates to the page without refreshing( that now exist just in calendar view). Last year I had written a review somewhere, and forwarded it to the support, but no response. I feel I got the message: " It is what it is". **What problems is Cloudbeds solving and how is that benefiting you?** Very smooth Integration of all channels in one place, nice calendar view helps us to assign the rooms correctly based on client's request. And intuitive to generate our HK tasks. **Official Response from Anisha Kalsi:** > Hi Amin M., Thank you for taking the time to share your feedback about Cloudbeds. We appreciate it! Regarding the slowness of loading specific items and page updates, would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. ### 5. handles channels really well **Rating:** 4.5/5.0 stars **Reviewed by:** Brian F. | Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Cloudbeds?** Calendar and channel management is really good, Can manage everything in one place. Also a great database of guests and guest history. Easy to use & I use it every day **What do you dislike about Cloudbeds?** The font is very small and you can't increase it. Too many complicated reports, need a few simple ones. Not able to merge Guests eg Guest books through booking.com then next time Books direct say through Cloudbeds Booking Engine on my website, Cloudbeds treats them as separate guests and there is no way to merge (without paying more ?) Booking Engine could be clearer to show vacancies or limitation such as min 2 night booking **What problems is Cloudbeds solving and how is that benefiting you?** Channel scheduling, reservation details, guest management **Official Response from Anisha Kalsi:** > Hi Brian F., Thank you for taking the time to share your feedback about Cloudbeds calendar and channel management features. We appreciate it! ### 6. Solid PMS for Small Properties **Rating:** 4.5/5.0 stars **Reviewed by:** James M. | Hotel Consultant and BnB Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Cloudbeds?** Cloudbeds has a great modern feel and is very easy to use. Going through their extensive library of courses helped me get a jump start in learning to use Cloudbeds. I was able to navigate the system, make reservations, and create reports after only a few hours of learning. It's a great option for smaller properties or a management business handling vacation rentals that only requires a few rates to be setup, packages, and minimal room types. It connects to a lot of OTAs (Booking.com, Expedia, Airbnb, etc) quickly and easily. Also take a look at the Cloudbeds Amplify program to boost bookings. The web booking engine is also fantastic (I haven't used the website builder but it looks great on the backend). Overall, I would highly recommend Cloudbeds to anyone with under 50 rooms/properties and starting out with their hospitality business. It could be used for larger properties, but as the properties grow, you're looking for some other features that Cloudbeds doesn't currently have. **What do you dislike about Cloudbeds?** There are minimal downsides to Cloudbeds. The main problem I have come across is trying to manage multiple rates. Cloudbeds is structured to have a main/standard rate, and then other rates are generally built off of it (+/- $ or %). That's fine for special rates to be given to AAA members which generally get 10% off, but not ideal when you're wanting to negotiate rates with different corporate clients or groups. The other feature that is lacking is a maintenance area to record problems and track repairs. Cloudbeds does interface with other software that can handle it, but I would prefer one system myself. The final few things are rather minimal. The reporting system does have basic reports, but doesn't offer a lot of information I am interested in (like how many reservations were made the day before). There isn't a good way to handle corporate billing accounts which tend to be important for larger companies. There is a work around to it, but not a great solution. The final thing is I tend to get annoyed with all the extra add-ons that can be purchased separately. I would prefer a price for a basic one and a premium price that includes everything available, rather than trying to decide what you do or don't need. **What problems is Cloudbeds solving and how is that benefiting you?** The hotel needed to implement a PMS that worked well with the hotel, with the option to include separate vacation rental units at a different location as well as long-term stays in the off season. Cloudbeds resolved that issue because it is quite flexible depending on our needs and easy to integrate into our operation. **Official Response from Anisha Kalsi:** > Hi James M, Thank you for taking the time to share your feedback about the ease of use, reservations, OTAs, amplify and more. We appreciate it! Regarding the multiple rates, maintenance and more, our Support team would love to discuss this. Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. ### 7. Productive and satisfactory, although there are things that could be improved. **Rating:** 3.5/5.0 stars **Reviewed by:** Isaac V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Cloudbeds?** The way I can edit my settings flexibly and easily, once configured, attending to my clients becomes very quick and satisfactory. The calendar informs me of current and future availability. The customer support within the possibilities is also fast and they communicate effectively. **What do you dislike about Cloudbeds?** I don't like the limited access to elements and variables that can be placed in email templates. Regarding the service in general, I also dislike the lack of customization in their plans, given that there are features I want that I don't have and others that I have and don't want, having to pay more for less in some cases. **What problems is Cloudbeds solving and how is that benefiting you?** I feel that the lack of customization and access to specific features of the services you provide is not sufficiently attractive. The documentation in the knowledge base is outdated. **Official Response from Anisha Kalsi:** > Hello Isaac V., Thank you for taking the time to positively rate the setup of our platform and our customer service. We appreciate it very much! Regarding the elements in the email templates, personalization, and other features, our support team would be delighted to talk with you about those concerns. Please send an email to support@cloudbeds.com and include this review. ### 8. I am very willing to recommend. Using Cloudbeds can effectively improve work efficiency. **Rating:** 4.5/5.0 stars **Reviewed by:** Sherline C. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Cloudbeds?** The OTA integration interface, which is clear and stable us the best. And calendar's interface allows for precise management of room availability and timely price adjustments. **What do you dislike about Cloudbeds?** The emails sent to guests from the Cloudbeds system often experience delays, causing customers to not receive the emails in a timely manner. **What problems is Cloudbeds solving and how is that benefiting you?** Effectively systematize and integrate OTA orders, making on-site work more efficient, reducing repetitive operations, and ensuring that order requirements are consistently communicated. **Official Response from Anisha Kalsi:** > Hi Sherline C., Thank you for taking the time to share your feedback about Cloudbeds OTA integrations and calendar interface. We appreciate it! ### 9. Intuitive and Easy to Learn **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Cloudbeds?** It strikes a good balance between being aesthetically pleasing while still keeping the display/menus straightforward and easy to navigate. It's probably one of the easiest systems to learn without requiring above-average computer knowledge and the increasing number of integrations it offers make it far more valuable than outdated systems that require the creation of a whole new system to somewhat integrate with related software. **What do you dislike about Cloudbeds?** There are some features it does not offer that are fairly standard in the industry. These lack of features then require a "workaround". It's so simple to use that it can occasionally be "dangerously easy" to accidentally do something that is not nearly as simple to undo. **What problems is Cloudbeds solving and how is that benefiting you?** It automatically posts charges so there is no night audit to manually run. The Channel Manager requires little to no effort once it's been mapped correctly and, unlike many other systems, there is no commission on reservations made through the booking engine. We can run a variety of reports and apply the desired filters to determine the information that we need to calculate taxes, fix errors, etc. **Official Response from Anisha Kalsi:** > Hi, Thank you for taking the time to share your feedback about Cloudbeds integrations, ease of use and our software. We appreciate it! ### 10. The system is very user friendly, easy to understand **Rating:** 5.0/5.0 stars **Reviewed by:** Lea W. | Director of Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Cloudbeds?** It is like an all in platform no need for several tabs to manage different sites and the people are all very helpful and considerate **What do you dislike about Cloudbeds?** its not connected to some b2b and ota yet **What problems is Cloudbeds solving and how is that benefiting you?** anything and everything with sales and revenue, Ease of access anywhere ### 11. Great functionality for boutique hotel **Rating:** 5.0/5.0 stars **Reviewed by:** Rob S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Cloudbeds?** Great integration with aggregators like booking.com.and expedia. Very knowledgable team that made onboarding simple and easy. Great help desk that provided clear understanding of issues and provided easy to execute solutions and instructions. **What do you dislike about Cloudbeds?** Nothing to dislike. A suggestion is that it would be great if it had bulk upload functionality for distribution or content across booking portals, like CRMs in the real estate industry. **What problems is Cloudbeds solving and how is that benefiting you?** We are a small 10-room boutique hotel. Cloudbeds provides a central paltform for managing bookings and improving customer experience. **Official Response from Anisha Kalsi:** > Hi Rob S, Thank you for taking the time to share your feedback about Cloudbeds integration, and knowledgable onboarding team members. We appreciate it! ### 12. Experience of Dianao **Rating:** 5.0/5.0 stars **Reviewed by:** Archie L. | Part Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Cloudbeds?** We subscribe to PMS, it helps a lot to our reservation department to manage our bookings. **What do you dislike about Cloudbeds?** Please improve the Registration Card or Registration paper, so we can upload our own Registration. **What problems is Cloudbeds solving and how is that benefiting you?** Everything is fine as of now. **Official Response from Anisha Kalsi:** > Hi Archie L., Thank you for taking the time to share your feedback about Cloudbeds PMS. We appreciate it! ### 13. Great choice with amazing support for small hotels! **Rating:** 5.0/5.0 stars **Reviewed by:** Maria P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Cloudbeds?** Im very lucky to have a fantastic Gaby taking me through all the trainings, the support is amazing. The usage and functionalyty of the software is very convinuent, its smart and easy. There is nothing i could wish and wouldnt have it. Also i adore the booking engine. It's so beautiful and easy! **What do you dislike about Cloudbeds?** there is nothing i could dislike till now. **What problems is Cloudbeds solving and how is that benefiting you?** Direct bookings, Channel manager, analytics, housekeeping mode is a blessing. **Official Response from Anisha Kalsi:** > Hi Maria P., Thank you for taking the time to share your feedback about your training with Gaby, as well as the software. We appreciate it! ### 14. Positive experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Cloudbeds?** being able to clearly create reservations, take online bookings and send invoices in one place. easy to navigate in order to teach new staff is a key point too. **What do you dislike about Cloudbeds?** some things can be ironed out. in quebec there is a lodging tax that can also be taxed so it cannot be configured correctly in the settings so I have to manually do that each time. lack of having one dedicated person to deal with but instant chat has helped resolve issues. **What problems is Cloudbeds solving and how is that benefiting you?** having a clear, easy to use all in one program **Official Response from Anisha Kalsi:** > Hi, Thank you for taking the time to share your feedback about Cloudbeds reservations, booking and invoices. We appreciate it! ### 15. Powerful **Rating:** 4.0/5.0 stars **Reviewed by:** Nikodem P. | Owner, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Cloudbeds?** Integrations, customizability, google connection **What do you dislike about Cloudbeds?** customer service for a novice was abhorent AIRBNB API dies not sybc prices correctlty **What problems is Cloudbeds solving and how is that benefiting you?** full API with all platforms , incredibly customizable - my hybrid VR / hotel operation is thriving **Official Response from Anisha Kalsi:** > Hi Nikodem P., Thank you for taking the time to share your feedback about Cloudbeds integrations, customizability, and google connections. We appreciate it! Cloubdeds ### 16. Cloudbeds makes it easy for us to look good! **Rating:** 4.5/5.0 stars **Reviewed by:** Linda R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Cloudbeds?** Ease of use, user-friendly, dependable, good reporting features / customer support is alwasy available. **What do you dislike about Cloudbeds?** The font is difficult to read / would like to be able to print folio with fewer itemizations or detail. **What problems is Cloudbeds solving and how is that benefiting you?** reservations and integration with lightspeed **Official Response from Anisha Kalsi:** > Hi Linda, Thank you for sharing your feedback about the ease of use, features, and customer support. We appreciate it! ### 17. Cloudbeds is a great program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Cloudbeds?** The customer service response is great, they always answer my questions and provide great resources when needed. It as easy [program to use for the most part, and we use it daily. **What do you dislike about Cloudbeds?** Wish we could view the calendar by month and week. Sometimes when making long reservations it would be much easier to have a month view and to get a better picture of reservations for the month vs week. **What problems is Cloudbeds solving and how is that benefiting you?** Effectively integrated all booking channels we currently use makes it much easier to manage reservations. **Official Response from Anisha Kalsi:** > Hi, Thank you for taking the time to share your feedback about Cloudbeds customer service and resources. We appreciate it! ### 18. Change of a lifetime **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Cloudbeds?** The calendar and all of its features, you can do everything from there **What do you dislike about Cloudbeds?** Honestly? Nothing yet. It seems that everytime I founded myself in trouble there was a article about it in cloudbeds university **What problems is Cloudbeds solving and how is that benefiting you?** The basic trouble that we wanted to solve it was the overbooking in our system, and cloudbeds is really good at solving this issue and to improve performance while working 24/7 **Official Response from Anisha Kalsi:** > Hi, Thank you for taking the time to share your feedback about the calendar and all of its features. We appreciate it! Regarding wanting to solve overbooking in your system, would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds ### 19. Great All in One System **Rating:** 4.0/5.0 stars **Reviewed by:** Kira E. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Cloudbeds?** Cloudbeds is a great all in one system for independent hotel owners. **What do you dislike about Cloudbeds?** The cancellations not zeroing out is very frustrating to me. It adds an extra step when we look at account balances. **What problems is Cloudbeds solving and how is that benefiting you?** Cloudbeds is an easy to use program that helps us efficiently run our hotel. **Official Response from Anisha Kalsi:** > Hi Kira E., Thank you for taking the time to share your feedback about Cloudbeds all in one system. We appreciate it! ### 20. How could Cloudbeds bring you even more value? **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Cloudbeds?** The simplicity of the system to avoid overbooking and rate adjustments Customer support **What do you dislike about Cloudbeds?** It has very restricted payment methods, some resources are not clear, and I think we have not been able to fully understand 100% of the information it generates and how it can help us. **What problems is Cloudbeds solving and how is that benefiting you?** I didn't understand the question **Official Response from Anisha Kalsi:** > Hello, Thank you for taking the time to send us your feedback. Would you be interested in talking to us about this situation? Please email us at support@cloudbeds.com and add your comment as a reference. Our leadership team will be delighted to speak with you. ### 21. A wonder **Rating:** 5.0/5.0 stars **Reviewed by:** Liliana C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Cloudbeds?** The advantage I like the most is that it simultaneously manages the schedules of Booking, Airbnb, and others. **What do you dislike about Cloudbeds?** There are no disadvantages to using Cloudbeds. What I would like is for the part about being able to forward reports or reservation details to clients to be more user-friendly. **What problems is Cloudbeds solving and how is that benefiting you?** It helped me solve the problems with the reservations, the management of them, **Official Response from Anisha Kalsi:** > Hello Liliana C., Thank you for taking the time to share your comments about the seamless integration of Cloudbeds with platforms like Booking.com and Airbnb. We appreciate it very much! ### 22. Nice. Could be better. **Rating:** 3.5/5.0 stars **Reviewed by:** Hailey K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Cloudbeds?** The bookings and room move are the easiest and most understandable portion of cloudbeds. Which makes it great for front desk clerks to do the most important part of running these properties. **What do you dislike about Cloudbeds?** The reports.. there should be an easier more managable/accessiable way to access reports that are needed. **What problems is Cloudbeds solving and how is that benefiting you?** Honestly, none. I have yet to see improvement with reports. **Official Response from Anisha Kalsi:** > Hi Hailey K., Thank you for taking the time to share your feedback about how easy it is to use Cloudbeds. We appreciate it! ### 23. User Friendly PMS! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Cloudbeds?** Through the great design and the access to learning tools, the software is easy to teach new team members. **What do you dislike about Cloudbeds?** I would like more reporting and accounting integration assistance, but they are working on that now. **What problems is Cloudbeds solving and how is that benefiting you?** They are our go-to system for managing reservations, the channel manager, software integrations, housekeeping, etc **Official Response from Anisha Kalsi:** > Hi, Thank you for taking the time to share your feedback about easy it is to teach the software and the access to learning tools available. We appreciate it! ### 24. Cloudbeds is not Ready for Prime Time **Rating:** 0.0/5.0 stars **Reviewed by:** Roger A. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Cloudbeds?** Their interfaces and reporting looked good on the surface, but when you got into detail, they were lacking. **What do you dislike about Cloudbeds?** I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks; they did not say you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy; they did not say it only works with QuickBooks online and not QuickBooks desktop. They also did not explain that you need a programmer to make it work, as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds; they did not tell us that if you have a server-based system and not a cloud-based system, you have to do the data export. They told us that the transition to Expedia from our existing system to their system happens almost immediately. On the transition day, they say three days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with their limited help, and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch videos and do some light follow-up, but it is hardly a cohesive transition program. Their reporting looks good on the surface, but it is weak when you get into the detail. Their report builder lacks needed functions and operators, and they do not expose enough data fields to make it worthwhile. There is more, but suffice it to say the entire experience was awful, and we canceled. I have used two other Property management systems, and they were both superior in support, training and service, and their sales team shot straight. **What problems is Cloudbeds solving and how is that benefiting you?** It did not solve the problems we wanted: simple integration with Quickbooks. Reporting was basic, and custom reporting capabilities were weak. ### 25. Technical support takes more than 50 min to answer and no support in Spanish **Rating:** 0.0/5.0 stars **Reviewed by:** Guillermo G. | Hotel Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Cloudbeds?** Nothing, they make false advertisements to Spanish-seeking customers. **What do you dislike about Cloudbeds?** They do not want to make a refund for using the service 2 days online We contacted sales, got the information and signed in, when the onboarding was going on we realized that Group reservations were not included we had to call the sales manager to get it at the same price, The onboarding process was good in Spanish. when the onboarding was finished we realized that The Cloud University for learning to use the system is not in Spanish and wanted to charge us to teach the personal sales is very good in not telling you that everything is in English and our personal is Spanish speaking. we are in Mexico. The first 2 reservations received by Booking arrived without the complete credit card information, we contacted technical support, and after 50 minutes of waiting on the phone, they said sorry it was a glitch can't get the information anymore nothing we can. now I have 2 reservations without the CVC Code: and cant charge this non-refundable rate. We decided to cancel the service : False advertisements, they do not explain that training for receptionists and reservations personnel is only in English (cloud university ), - not getting all the credit card information - very bad technical service, waiting 50 minutes or more every time you want to speak with somebody. - No refund for using the service online for 2 days, all the other time was for the onboarding. **What problems is Cloudbeds solving and how is that benefiting you?** it gave us more problems, we can't charge 2 nonrefundable reservations because the missing CVC Code ### 26. Easy to Use All in One Hospitality Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Victor T. | Hotelier, Property owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Cloudbeds?** Easy to use, you can automatize guest communication and drive more reservations by connecting directly to the Cloudbeds Channel Manager and Booking Engine. It´s an All in One Solution that helps you save time and generate more reservations. We use Cloudbeds for our 3 Properties - the Multy-Property feature is a blessing - it makes it very easy for us to switch from one hotel to the other and gives us full control over the daily operations - only one click away. I use CB on my iPhone as well to control Daily Arrivals and read Reports. **What do you dislike about Cloudbeds?** I would love to have an App - right now it´s only mobile responsive, so some of the features like the calendar are not easy to use on my phone. A fresh and new look of the Booking Engine + Guest Portal would be amazing. **What problems is Cloudbeds solving and how is that benefiting you?** One of the biggest benefits -> Unified Data - Which helps us to make the right decisions. One Support for all your essential tools to manage your hotel. Channel Manager, PMS, Booking Engine, Website, Payment Processing & Revenue Management are taken care of by one support team available 24/7/365. It´s an easy-to-train and easy-to-learn platform, due to labor shortage we had to hire new staff and train them, which makes it very easy for us since the platform has a simple but powerful user interface. ### 27. Hotel Room management and payments platform **Rating:** 3.5/5.0 stars **Reviewed by:** Rodrigo Alejandro A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Cloudbeds?** Easy movement of reservations, cancellations, additions of nights, split reservations, amenities control, restrictions, user management. **What do you dislike about Cloudbeds?** When I assigning the room, movement between dates somethimes moved the reservations **What problems is Cloudbeds solving and how is that benefiting you?** Full hotel and dorms management, super useful in a daily basis usage. ### 28. Hospitality Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Cloudbeds?** Cloudbeds are easy to integrate with other software. **What do you dislike about Cloudbeds?** As of now, all features are good, there is nothing to dislike. **What problems is Cloudbeds solving and how is that benefiting you?** We were using the cloudbeds as a channel manager. ### 29. Essential software for our business **Rating:** 4.5/5.0 stars **Reviewed by:** Kraig C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Cloudbeds?** The intuitiveness and ease to use and train new staff **What do you dislike about Cloudbeds?** Not as customizable with booking channels as we would like. **Recommendations to others considering Cloudbeds:** It is one of the best in class PMS software options out there and is the one that checked the most boxes for our company. The money earned and saved as result of using this software far outweighs the cost. **What problems is Cloudbeds solving and how is that benefiting you?** With this software, we have eliminated all overbookings due to real-time bookings being recognized across all of our different channels and organized into an easy to use and intuitive calendar reservation system. The ability for different users to be logged-in simultaneously and with software being cloud-based, it is easy to access and control and what is going on with your business remotely. ### 30. Help us lot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Cloudbeds?** It’s very help full system to improve ourself for future and present really I recommend this for all and I will work continue with G2 **What do you dislike about Cloudbeds?** Everything was good because it’s always helpful for us. **What problems is Cloudbeds solving and how is that benefiting you?** It is a very good product to optimize everything related to marketing, make a history of your customers. It is very powerful, modern and compatible with any product you already use in your business ### 31. Comfort of a hotel and adventure of of camping. **Rating:** 5.0/5.0 stars **Reviewed by:** Festus m. | Hotel Management, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2019 **What do you like best about Cloudbeds?** This software gives us full control over business and a great overview of our daily operations. Also it works perfectly together and we are happy that we don't have to switch different solutions for our daily workflow. **What do you dislike about Cloudbeds?** In this tool, no accounting integration we have to export all the data and upload it in our accounting software. Thus I recommend as good tool in hotel operations due to it's great features. **Recommendations to others considering Cloudbeds:** This software has complete features that help us grow our business. They have provided excellent support from time to time thus helping in business expansion ever since. **What problems is Cloudbeds solving and how is that benefiting you?** I use this in bookings, mistake free credit processing card and improving in sales. This gives excellent channel management thus controlling an overbooking. ### 32. Best experience with hotel booking system. **Rating:** 5.0/5.0 stars **Reviewed by:** James W. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2019 **What do you like best about Cloudbeds?** This system is fast and easy to use as this makes it possible to save a lot of time with this software. It also has a lot of features that helps in growing our bookings. **What do you dislike about Cloudbeds?** This system lacks accounting integration and therefore we have to manually export our financial data to our local accounting software but other functionalities are awesome. **Recommendations to others considering Cloudbeds:** The customer service is really the best ever experienced. In bookings and making reservations, this is the best software I would wish to recommend. **What problems is Cloudbeds solving and how is that benefiting you?** This system has made it easy for us to make reservations and bookings for our guests. It has helped keep our business organized and easily accessible for all of our staff. ### 33. Powerful all-in-one hotel management system. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul C. | Hotel Manager, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2019 **What do you like best about Cloudbeds?** This software Integrates easily with third parties and credit card processing. I like the 24/7 customers support. **What do you dislike about Cloudbeds?** The only drawback if one at all is that, the program is LIVE. Meaning a power surge or anything and you cant use it. Sometimes updates happen at inconvenient times. **Recommendations to others considering Cloudbeds:** Cloudbeds is easy to use, has accurate rates, great technical support, great customer service, very cost effective, and overall great all around product. I highly recommend it to all willing to implement this tool. **What problems is Cloudbeds solving and how is that benefiting you?** We use the program daily for 24 hours a day, it is live onto our website and has assisted us in every way. Hotel management and hotel reservations. ### 34. Cloudbeds an easy-to-use hospitality management suite that offers hoteliers a centralized solutions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Cloudbeds?** Cloudbeds is designed to improve the lives of independent property owners including, but not limited to, hotels, hostels, bed and breakfasts, inns, vacation rentals, apartments, campgrounds and more. **What do you dislike about Cloudbeds?** has not Employee Management, Reputation Management, Vacation Rental, Catering, Loyalty program **Recommendations to others considering Cloudbeds:** it's very easy to use, has a good costumers support **What problems is Cloudbeds solving and how is that benefiting you?** i improve my hotel ### 35. Simple and complete at the same time **Rating:** 5.0/5.0 stars **Reviewed by:** Coni d. | Revenue Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Cloudbeds?** The interface and simplicity for front-end management. The fact of having everything integrated into a single product is very convenient for small accommodations. It allows them to publish and compete with the big ones. **What do you dislike about Cloudbeds?** It lacks several functions, in my case, focusing on sales, I would like, for example, to be able to establish price relationships, percentages, etc., between different rates and the different rooms. But for what it was created, I think it's very, very good anyway. **What problems is Cloudbeds solving and how is that benefiting you?** I started using the Channel Manager. In fact, I don't use anything else, but I saw how the reservations team uses it. The channel allowed me to save a lot of time, and it is easy to set up. ### 36. User friendly but long winded **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Cloudbeds?** For hospitality client management, this software is great, its very clear, easy to use and it has a user friendly interface **What do you dislike about Cloudbeds?** Some processes that should be simple can be long winded for example, payments and extending reservations **What problems is Cloudbeds solving and how is that benefiting you?** It pulls through a wider range of booking platforms which allows us to be in front of a bigger audience ### 37. Cloudbeds To The Rescue **Rating:** 4.0/5.0 stars **Reviewed by:** Gitari K. | Entrepreneur, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Cloudbeds?** Cloud-based system User-friendly Cover all basic needs for Hospitality Industry **What do you dislike about Cloudbeds?** Night audit is automatic No sales / pick-up report **Recommendations to others considering Cloudbeds:** Very user-friendly, easy to learn, even the basic package (PMS + Booking Engine + Channel Manager) is more than enough if you have an accommodation like Hostel, the support team is so fast and currently, they are recruiting the team all over the world so time difference will not be an issue. **What problems is Cloudbeds solving and how is that benefiting you?** I have a small accommodation business and Cloudbeds provide me all the basic property management system that I need with a reasonable pricing. With Cloudbeds, I can manage my property both internally and externally which includes booking engine and channel manager. Those things are very crucial and with Cloudbeds that I can access through my phone, I can easily work from anywhere. ### 38. perfect hotel PMS **Rating:** 5.0/5.0 stars **Reviewed by:** Nukun S. | Business Owner, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2018 **What do you like best about Cloudbeds?** All function you need are availability in Cloudbeds. Also good support with 24/7 via email . Easy use any where can see report any where and work, the best for all user no need to work in the place but just call and talk you can work with your staff. The best recommend for who have many properties one time booking engines with multiple booking engines page. Easy setup for rate, availability inventory, Package, Promotion which professional images. Support many language good translate in your language **What do you dislike about Cloudbeds?** Limit channel to connect with basic package **Recommendations to others considering Cloudbeds:** Recommend **What problems is Cloudbeds solving and how is that benefiting you?** Over booking control ### 39. Good UI, innovating very fast, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Dan P. | CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Cloudbeds?** Great support. Very responsive to requests for help. Very active Ideas community. Even the CEO participates. **What do you dislike about Cloudbeds?** Reporting is weak. Very easy to miss when a reservation has an add-on, as we are not alerted to it. **Recommendations to others considering Cloudbeds:** If moving from another system, get someone who is really good at manipulating data in a spreadsheet to help you get the format right for import. **What problems is Cloudbeds solving and how is that benefiting you?** Complete property management. One thing we did not have in our old system was Shared Inventory, which helps us maximize revenue ### 40. Front offic: simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Cloudbeds?** Super simple and fun system to use. Very user friendly **What do you dislike about Cloudbeds?** Easiest reservation system I have ever used. **What problems is Cloudbeds solving and how is that benefiting you?** All front office activity within a hotel ## Cloudbeds Discussions - [What are the functions of PMS?](https://www.g2.com/discussions/what-are-the-functions-of-pms) - 1 comment - [What is Cloudbeds system?](https://www.g2.com/discussions/what-is-cloudbeds-system) - 1 comment - [View Cloudbeds pricing details and edition comparison](https://www.g2.com/products/cloudbeds/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-08+04%3A26%3A12+-0500&secure%5Bsession_id%5D=8463bbc4-dc0f-430f-9afe-21d9dd5b4d72&secure%5Btoken%5D=7a205ffa9e01adc752d0e1b8996f96ffe614623d65f3a510c60e3d84b5a2928e&format=llm_user) ## Cloudbeds Integrations - [Whistle](https://www.g2.com/products/whistle/reviews) ## Cloudbeds Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics **Rate Management** - Real-Time Pricing - Predictive Analytics - Competitor Analysis - Price Control **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Agentic AI - Hotel Reservations** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Data Tools** - Reporting - Data Visualization - Stack Integration **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management **User Tools** - Task Automation - Email Alerts **Staff Management** - Housekeeping - Shift Scheduling **Marketing** - Online Reputation Management - Marketing Tools **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Revenue Management Systems (RMS)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top Cloudbeds Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (389 reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (62 reviews) - [eZee FrontDesk Hotel PMS](https://www.g2.com/products/ezee-frontdesk-hotel-pms/reviews) - 4.3/5.0 (13 reviews)