--- title: ChatWork Reviews meta_title: 'ChatWork Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 83 reviews by the users' company size, role or industry to find out how ChatWork works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 83 scale: '5' date_modified: '2026-06-30' parent_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # ChatWork Reviews **Vendor:** ChatWork **Category:** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) **Average Rating:** 4.3/5.0 **Total Reviews:** 83 ## About ChatWork Chatwork is a comprehensive business communication and collaboration platform designed to streamline team interactions and enhance productivity. By integrating real-time messaging, task management, file sharing, and video conferencing into a single, user-friendly interface, Chatwork eliminates the need for multiple tools, facilitating seamless collaboration among team members. Its intuitive design and robust features make it an ideal solution for organizations seeking to improve internal communication and project management efficiency. Key Features and Functionality: - Chat: Engage in direct messages or group chats, with options to mark important conversations and search messages by keywords. - Task Management: Assign tasks to yourself or colleagues, set deadlines, and track progress to ensure accountability and timely completion. - File Sharing: Upload, preview, and download various file formats, including documents and images, directly within the chat interface. - Video Calling: Conduct face-to-face meetings with group video calls, share screens, and collaborate effectively, even on mobile devices. - Contact Management: Easily add contacts via email or Chatwork ID, manage invitations, and organize your network efficiently. - Notifications: Customize notifications with on-screen alerts, sound, and email options to stay informed about important updates. - User Management: Add new users, manage member information, and organize groups to maintain a structured communication environment. Primary Value and Solutions Provided: Chatwork addresses common challenges in workplace communication by reducing reliance on emails and meetings, thereby saving time and enhancing collaboration. Its integrated task management ensures that responsibilities are clearly defined and monitored, preventing oversights. The platform's secure environment, with features like SSL encryption and AES256 file encryption, ensures that all communications and data remain protected. By offering a centralized hub for messaging, task tracking, file sharing, and video conferencing, Chatwork simplifies workflows and fosters a more connected and efficient team dynamic. ## ChatWork Pros & Cons **What users like:** - Users find ChatWork's **ease of use** exceptional, making collaboration and communication seamless and straightforward. (14 reviews) - Users value **seamless communication** with ChatWork, enhancing collaboration and reducing reliance on lengthy emails. (12 reviews) - Users find the **setup ease** of ChatWork to be effortless, enhancing their overall experience and productivity. (11 reviews) - Users love the **easy file sharing** feature in ChatWork, enhancing collaboration for teams and projects. (7 reviews) - Users appreciate the **simplicity and organization** of ChatWork, enhancing communication and coordination efficiently. (7 reviews) - Users appreciate the **seamless team collaboration** in ChatWork, enhancing productivity and simplifying communication across projects. (7 reviews) - Organization (6 reviews) - Task Management (6 reviews) - Customer Support (3 reviews) - Customization (3 reviews) **What users dislike:** - Users find **integration issues** with ChatWork limit workflow automation compared to competitors, impacting overall effectiveness. (7 reviews) - Users find the **limited features** of ChatWork to be a drawback compared to other platforms like Slack or Gchat. (6 reviews) - Users find the **limited customization** options disappointing, wishing for a more modern UI to enhance their experience. (5 reviews) - Users find ChatWork lacks **essential features** like effective search and message organization for complex discussions. (5 reviews) - Users feel **limited options** in ChatWork hinder effective collaboration, especially for managing complex discussions and group chats. (3 reviews) - Lack of Clarity (2 reviews) - Slow Loading (2 reviews) - Difficult Navigation (1 reviews) - Users find ChatWork's pricing to be **expensive** compared to other collaboration tools, affecting their overall value perception. (1 reviews) - Users report **file sharing issues** that hinder easy access to information and complicate the user experience on ChatWork. (1 reviews) ## ChatWork Discussions - [Is Chatwork safe?](https://www.g2.com/discussions/is-chatwork-safe) - 2 comments - [View ChatWork pricing details and edition comparison](https://www.g2.com/products/chatwork/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-30+10%3A54%3A13+-0500&secure%5Bsession_id%5D=a929d5e5-445a-4590-ae5a-1c5e9d203ebb&secure%5Btoken%5D=b760999819edfe3f3801564aeb7e87577e98b8560ed11caeb2c8e3362f169953&format=llm_user) ## ChatWork Features **Business Instant Messaging** - File Sharing - Notifications - Search **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Generative AI - Business Instant Messaging** - Text Summarization **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top ChatWork Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,405 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,543 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (348 reviews)