# ChatWork Reviews **Vendor:** ChatWork **Category:** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) **Average Rating:** 4.3/5.0 **Total Reviews:** 83 ## About ChatWork Chatwork is a comprehensive business communication and collaboration platform designed to streamline team interactions and enhance productivity. By integrating real-time messaging, task management, file sharing, and video conferencing into a single, user-friendly interface, Chatwork eliminates the need for multiple tools, facilitating seamless collaboration among team members. Its intuitive design and robust features make it an ideal solution for organizations seeking to improve internal communication and project management efficiency. Key Features and Functionality: - Chat: Engage in direct messages or group chats, with options to mark important conversations and search messages by keywords. - Task Management: Assign tasks to yourself or colleagues, set deadlines, and track progress to ensure accountability and timely completion. - File Sharing: Upload, preview, and download various file formats, including documents and images, directly within the chat interface. - Video Calling: Conduct face-to-face meetings with group video calls, share screens, and collaborate effectively, even on mobile devices. - Contact Management: Easily add contacts via email or Chatwork ID, manage invitations, and organize your network efficiently. - Notifications: Customize notifications with on-screen alerts, sound, and email options to stay informed about important updates. - User Management: Add new users, manage member information, and organize groups to maintain a structured communication environment. Primary Value and Solutions Provided: Chatwork addresses common challenges in workplace communication by reducing reliance on emails and meetings, thereby saving time and enhancing collaboration. Its integrated task management ensures that responsibilities are clearly defined and monitored, preventing oversights. The platform's secure environment, with features like SSL encryption and AES256 file encryption, ensures that all communications and data remain protected. By offering a centralized hub for messaging, task tracking, file sharing, and video conferencing, Chatwork simplifies workflows and fosters a more connected and efficient team dynamic. ## ChatWork Pros & Cons **What users like:** - Users appreciate the **ease of use** of ChatWork, enjoying a user-friendly interface that enhances communication efficiency. (14 reviews) - Users praise ChatWork for its **smooth and organized communication** , enhancing collaboration and productivity across teams. (12 reviews) - Users find the **initial setup of ChatWork easy and quick** , allowing for a smooth transition to effective team communication. (11 reviews) - Users appreciate the **easy file sharing** feature in ChatWork, enhancing collaboration and streamlining team communication effectively. (7 reviews) - Users appreciate the **simple and focused design** of ChatWork, making team coordination easy and effective. (7 reviews) - Users appreciate the **seamless team collaboration** in ChatWork, enhancing productivity and simplifying communication across projects. (7 reviews) - Organization (6 reviews) - Task Management (6 reviews) - Customer Support (3 reviews) - Customization (3 reviews) **What users dislike:** - Users struggle with **limited integrations** on ChatWork, impacting their ability to connect with other essential tools. (7 reviews) - Users note the **limited features** of ChatWork, which can hinder functionality and overall user satisfaction. (6 reviews) - Users often mention **limited customization** options in ChatWork, wishing for a more flexible and modern interface. (5 reviews) - Users find **missing features** in ChatWork hinder effective communication and complicate detailed discussions. (5 reviews) - Users find **limited options** in ChatWork, struggling with basic functionality and restrictions in group chat access. (3 reviews) - Lack of Clarity (2 reviews) - Slow Loading (2 reviews) - Difficult Navigation (1 reviews) - Users find ChatWork's pricing to be **expensive** compared to other collaboration tools, affecting their overall value perception. (1 reviews) - Users report **file sharing issues** that hinder easy access to information and complicate the user experience on ChatWork. (1 reviews) ## ChatWork Reviews ### 1. Simple, Reliable Team Communication with Great Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Konjengbam M. | BDR, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about ChatWork?** I love this platform as this platform is very simple to use. It also have a good User Friendly Interface making the user feel comfortable while communicating with the teams. The onboarding and adding of team mates is very simple allowing a better communication with less delays. The performance of this platform is reliable which is one strong point of this platform. Mention can also be made allowing a more focused messaging enabling teams to engage well with individuals. The capability to add attachment of various files and drop links is really good for this platform. The capability of this platform to integrate with 3rd party application like Zoom or Box makes this platform more better. I am glad that this platform is accessible through its application on phone and desktop increase the portability of this platform. The pricing of this platform is also moderate which is really comfortable for small teams and MSME's. **What do you dislike about ChatWork?** I love most part of this platform but I wish that the android version application had a better user interface. I also wish that more features can be added to improve the usability of this platform. Allowing an optional video call easily would also be really helpful. **What problems is ChatWork solving and how is that benefiting you?** This platform improves productivity by allowing teams to communicate faster with its simple interface. It supports all necessary feature for good communication and the platform have a reliable performance with improved portability with its mobile and desktop application. ### 2. Effective Team Coordination with Built-In Task Management **Rating:** 4.0/5.0 stars **Reviewed by:** Vinoth Kumar K. | Manager - People Function, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ChatWork?** I really like that ChatWork is simple to use, which makes communication very organized. The built-in task management option is exceptional for tracking pending work and follow-ups. The ability to create tasks directly from conversations helps avoid missing action items. It's great for collaboration, as internal teams coordinate easily without relying on emails, improving productivity. The platform allows for sharing files instantly and tracking tasks, all in one place, which makes coordination easier. I also appreciate the file sharing and notification options for their positive impact on daily work. Accessing ChatWork via mobile is a big advantage, ensuring connectivity even when working remotely or outside office hours. The initial setup was straightforward, and the user onboarding didn't require much training, with a smooth interface and easy-to-understand core features like task, file sharing, and chat options. **What do you dislike about ChatWork?** The integrations can be improved with other platforms because it feels limited compared to other collaboration tools. A modern UI with good customization options will help in improving the experience. Sometimes, searching previous conversations is slightly difficult when we have long discussion threads, particularly when there are multiple discussions in the same place. **What problems is ChatWork solving and how is that benefiting you?** I use ChatWork for team communication, task tracking, and improving productivity. It reduces reliance on emails, organizes conversations, and keeps track of pending tasks. The built-in task management and file sharing help streamline collaboration across teams efficiently. ### 3. Seamless Communication for Growing Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Kerly D. | Purchasing and helpdesk admin, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ChatWork?** I really like that ChatWork can be used on both phone and computer. I find it really versatile for sharing documents because the documents stay in the conversation. This is important as sometimes we cannot share sensitive data from our portfolio clients on instant messaging apps. The initial setup was pretty easy because all of us use the same workspace. **What do you dislike about ChatWork?** I think the categorization of documents in the conversation should be automatic by the system. It should be easy to archive them in a library with information on who has seen them. It would also be nice to forward documents to an email or add a cloud base like Drive or Dropbox to archive them. **What problems is ChatWork solving and how is that benefiting you?** I use ChatWork to improve company communication, letting us share ideas without office visits. It keeps work discussions separate from social media. I like that it's available on phone and computer and allows document sharing within conversations, maintaining data security. ### 4. Effortless Task Management with Clear Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Hem J. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about ChatWork?** I like using ChatWork for targeted communications and task assignment. It works as an email eliminator, making it unnecessary to write lengthy business emails, which is great. I appreciate how easy it is to assign tasks and monitor deadlines along with the progress made by assignment groups or teams. This gives clear ownership, reduces overlap, and avoids last-minute blame games, so we can see a picture with clarity and transparency. I find account creation simple and the initial setup was easy. Minimal training is needed due to its interface, and I love the flexible structure. **What do you dislike about ChatWork?** N/A **What problems is ChatWork solving and how is that benefiting you?** ChatWork eliminates lengthy emails, making communication targeted and concise. I find it easy to assign tasks and monitor deadlines, which helps with clear ownership, reducing overlap, and avoiding last-minute blame games. It creates transparency and clarity in team operations. ### 5. Simple and Reliable for Team Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Lê Phương T. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ChatWork?** I mainly use ChatWork to chat with my team and manage tasks. ChatWork helps me keep communication clear between the Japan team and the Vietnam team, so we don't miss information or misunderstand requirements. What I like most about ChatWork is how simple and easy it is to use. The chat and task features are straightforward, making it easy to assign work and follow up without confusion, especially when working with a Japan-based team. The chat in ChatWork helps keep conversations organized by project, so it's easy to follow discussions and not miss anything. The task feature in ChatWork makes it easy to assign work to specific people and set deadlines right from the chat. I can quickly see who is responsible for what and check the progress, which helps avoid missing tasks and keeps the team on track. The initial setup of ChatWork was very easy, and the interface is simple, so even new team members can quickly understand how to use it. It works really well for team communication and basic task management, especially with Japanese teams. I’d rate it around 8 out of 10 for these strengths. **What do you dislike about ChatWork?** One downside of ChatWork is that the UI feels a bit outdated, and it can be hard to search for older messages. Also, the task feature is quite basic, so for more complex projects, it's not as powerful as dedicated task management tools. **What problems is ChatWork solving and how is that benefiting you?** I use ChatWork to communicate clearly with teams in Japan and Vietnam, avoiding misunderstandings. The chat and task features organize discussions by project and help assign work, ensuring tasks are not missed. It's simple to use, making communication smooth and integration with other tools easy. ### 6. Simple, Organized Team Collaboration in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew O. | Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about ChatWork?** What I like best about ChatWork is its simple and organized communication system. It makes team collaboration easier by bringing group chats, task management, and file sharing into one place. I also appreciate how user-friendly the platform is, especially for managing work discussions and staying connected with team members. **What do you dislike about ChatWork?** One thing I dislike about ChatWork is that some features feel limited compared to other collaboration platforms, especially when managing larger projects. The interface can also feel a bit outdated at times, and notifications may become overwhelming in very active group chats. **What problems is ChatWork solving and how is that benefiting you?** ChatWork helps teams solve communication and collaboration challenges by keeping messages, tasks, and file sharing in one platform. This benefits me by improving coordination, reducing communication delays, and making it easier to stay organized and productive. ### 7. Seamless Communication, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ChatWork?** I like that ChatWork lets you classify and prioritize your chats, which makes it easier to manage. The overall chat experience is really good and easy to work with, though it might seem a bit complicated at first. I appreciate how it's faster than emails and saves me a lot of time. The setup process is also really easy, taking less than three minutes. I prefer using the app, but you can use the web browser too, and both options work pretty well. **What do you dislike about ChatWork?** I have no issues s far. **What problems is ChatWork solving and how is that benefiting you?** ChatWork makes communication faster, eliminating the delays typical with emails or faxes. It saves me time by providing instant responses and helps me prioritize conversations, making it easier to find and access important information. ### 8. Simple, Focused Communication That Keeps Teams Aligned **Rating:** 5.0/5.0 stars **Reviewed by:** Vikas K. | Senior Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about ChatWork?** What I like best about ChatWork is how simple and focused it is. As an ASP.NET developer, I use it daily for team coordination,sharing updates, clarifying requirements, and resolving issues quickly. It keeps communication clean without unnecessary features, so it’s easy to follow conversations and stay aligned without distractions. **What do you dislike about ChatWork?** One thing I dislike about ChatWork is that it feels a bit basic for more complex discussions. Managing long technical conversations or tracking past decisions can be difficult, and the search and message organization could be better. It works well for quick coordination, but it’s not ideal for detailed technical discussions. **What problems is ChatWork solving and how is that benefiting you?** ChatWork solves the problem of quick and clutter-free team communication. It helps me coordinate with my team, clarify requirements, and share updates without long email threads. For day-to-day development work, it saves time and keeps everyone aligned, which makes collaboration smoother and more efficient ### 9. Effortless Communication, Stellar Third-Party Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd F. | Senior Customer Success Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about ChatWork?** I like using ChatWork because it's very easy to use, and we can handle a lot of work without needing to move around. We can make video calls, voice calls, conference calls, and share data and documents with our internal team quickly. I also like that we can integrate and sync it with third-party apps like Salesforce and other software, which is useful for reaching out to clients and gathering documents and data. The initial setup was very easy too. **What do you dislike about ChatWork?** It can work on integrating more softwares **What problems is ChatWork solving and how is that benefiting you?** I find ChatWork easy to use for handling various tasks, like making calls and sharing documents, without moving places. Integrating with apps like Salesforce helps us reach clients and gather data efficiently. ### 10. Effortless Collaboration, Intuitive Task Management **Rating:** 4.5/5.0 stars **Reviewed by:** Abbey A. **Reviewed Date:** February 02, 2026 **What do you like best about ChatWork?** I love the fact that I can turn a chat message directly into a task with ChatWork. I also enjoy the feature that allows me to invite external clients or vendors into specific chatrooms for free. This makes it easy to have a secure and organized space for client communication, which is way better than messy email threads. The initial setup of ChatWork was effortless and highly intuitive. **What do you dislike about ChatWork?** I find that conversations are displayed chronologically, which makes it difficult to follow multiple topics in a single room. Also, the free version has a cap on the number of group chats a user can join, which is restrictive for large collaboration. **What problems is ChatWork solving and how is that benefiting you?** I use ChatWork for project communication and task management. It solves work-life distractions, fragmented workflows, and email overload by turning chat messages into tasks and offering structured client communication. ### 11. Enhances Collaboration Despite File Sharing Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Liam W. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about ChatWork?** I use ChatWork for instant messaging, video calls, and easy file sharing, which supports external collaboration effectively. I appreciate having 24-hour support because it's reassuring that there's always support there when you need it. I also like the typing indicators, as they enhance the live and interactive feel of the platform. The automation tools are beneficial for handling routine tasks and routing chats efficiently. I find the analytics features helpful for tracking performance and gaining insights from chat data. The initial setup of ChatWork was very easy and didn't require much hard work. **What do you dislike about ChatWork?** I find that ChatWork has limited features which can impact the user experience. I also have difficulties with the process of sharing files. The free plan is very limited, and the mobile app can seem quite outdated. **What problems is ChatWork solving and how is that benefiting you?** I use ChatWork for instant messaging, video calls, and easy file sharing. It offers instant answers and personalized support. The automation tools handle routine tasks, while analytics help track performance and gain insights. 24-hour support ensures assistance is always available. ### 12. Efficient Communication with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kayla P. **Reviewed Date:** February 09, 2026 **What do you like best about ChatWork?** I like how simple and organized ChatWork is. The clear chat rooms, easy file sharing, and built-in task management make communication quick and efficient. The initial setup was easy and straightforward, with minimal time needed to get started. **What do you dislike about ChatWork?** Some features feel limited compared to other tools, and the interface could be more modern and customizable. Some advanced collaboration features feel limited, such as integrations with other apps and more flexible task tracking. The interface could be improved with better customization options, clearer notifications, and a more modern layout to make navigation easier. **What problems is ChatWork solving and how is that benefiting you?** I use ChatWork for communication, organizing tasks, reducing missed messages, cutting email threads, and keeping everything in one place to collaborate efficiently with teams and clients. ### 13. Chat-to-Task Management That Keeps Work on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo Henrique O. | Data Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ChatWork?** ChatWork is the seamless integration of chat and task management. **What do you dislike about ChatWork?** The user interface feels a bit dated compared to other tools **What problems is ChatWork solving and how is that benefiting you?** I can communicate with external clients in secure rooms and manage my daily to-do list . ### 14. Streamlined Communication, User-Friendly Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Dixit K. | Quality Assurance Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2026 **What do you like best about ChatWork?** I use ChatWork for communication between team members, and it really helps to keep everyone in sync with an easy-to-use process. I love that it saves time by eliminating emails and other slower communication methods. The user interface is fantastic; it's user-friendly with no fancy settings, everything is crystal clear. The multiple threads and groups are super useful. Initial setup was easy and quick, especially with guidance from their support team. **What do you dislike about ChatWork?** Sometimes feels laggy during loading old chats and no option to pin important messages. **What problems is ChatWork solving and how is that benefiting you?** I use ChatWork for team communication, which keeps us in sync efficiently. It saves time by eliminating emails and provides a record for all chats, enhancing team coordination. ### 15. All-in-One Communication, Limited by Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** NIA S. **Reviewed Date:** December 30, 2025 **What do you like best about ChatWork?** I like that ChatWork integrates group and 1:1 chats, video and voice calls, and file sharing all in one place. The free tier is impressive because it supports basic usage with up to 100 users and offers essential features. ChatWork is a solid communication tool for teams that want a simple all-in-one plus task solution without heavy complexity. It works well for small to medium teams. **What do you dislike about ChatWork?** Fewer third party integrations than competitors which can limit work flow automation. **What problems is ChatWork solving and how is that benefiting you?** I use ChatWork for team communication through integrated group and 1:1 chats, video, voice calls, and file sharing. It's a solid communication tool for teams that want a simple all-in-one plus task solution without heavy complexity. ### 16. Simple and Efficient, Lacks Advanced Features **Rating:** 3.5/5.0 stars **Reviewed by:** Shivam S. | Educator **Reviewed Date:** January 29, 2026 **What do you like best about ChatWork?** I really like the simplicity of ChatWork. It's light and easy to use, which makes it stand out compared to other competitors. The app's straightforward nature means even beginners who aren't very tech-savvy can start without any confusion. Additionally, the initial setup was very easy and useful. **What do you dislike about ChatWork?** I would say, the UI looks outdated, and ChatWork has basic features. When compared with other competitors, they have more advanced features. ChatWork lacks unique features and is limited to basic features. **What problems is ChatWork solving and how is that benefiting you?** I use ChatWork to make communication easy, allowing file sharing and data exchange with multiple teammates at the same time. ### 17. Chartwork Keeps Conversations Organized—Simple and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Mandla N. | IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about ChatWork?** I like Chartwork because it is very simple and easy to use. It helps keeps conversation organized **What do you dislike about ChatWork?** I really font have anything I can complain about this application **What problems is ChatWork solving and how is that benefiting you?** Chatwork helps to solve the issue of fragmented communication by keeping files and conversations in one central place. This helps me stay organized and productive ### 18. A Reliable and Productive Communication Tool for Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about ChatWork?** ChatWork makes team communication incredibly smooth and organized. I love how everything—chats, tasks, file sharing, and video calls—stays neatly structured in one place. The interface is clean, intuitive, and easy for anyone to adapt to. Task management inside chat rooms is especially helpful, allowing conversations to turn into actionable items without needing separate tools. Overall, it truly boosts productivity and reduces back-and-forth confusion. **What do you dislike about ChatWork?** There’s very little to dislike, but a more modern UI with advanced customization options would make the experience even better. Integrations with more third-party platforms could also enhance workflow automation. While these are minor areas of improvement, they don’t affect the core performance of the platform. **What problems is ChatWork solving and how is that benefiting you?** ChatWork solves the challenge of fragmented team communication. Instead of juggling multiple apps, everything—from discussions to tasks—is centralized. This has made collaboration faster, improved accountability with clear task assignments, and reduced time spent searching for files or past messages. It’s especially beneficial for remote or hybrid teams, helping everyone stay aligned and productive. ### 19. Simple and Easy to Use, but UI Feels Outdated **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about ChatWork?** Chatwork is best in terms of simplicity. It is as easy like using whatsapp or telegram. No hard integration and so less time to adopt. Secondly, it has free tier so that i can experiment before i buy. Lastly, it also has task management system so i dont need external application for assigning tasks **What do you dislike about ChatWork?** UI is little old school. When you migrate from slack or Gchat to this, you may feel bit bored. Honestly, it cannot outbeat in terms of features offered by other giants but good for someone who want to start without price overhead **What problems is ChatWork solving and how is that benefiting you?** Since it does give a functionality of sk assignment and chat in one hut with free tier, it solves the problem of pricing overhead for newbie. In addition, they also have mobile and desktop apps to further battle interoperability ### 20. Simplified Task Management and Team Sync **Rating:** 4.5/5.0 stars **Reviewed by:** Mandisa M. **Reviewed Date:** December 20, 2025 **What do you like best about ChatWork?** I like ChatWork for its easy task management and tracking, which really helps in saving time and keeping projects on track. I enjoy the clean interface and the fact that there's less noise, which boosts team collaboration. The initial setup was very easy. **What do you dislike about ChatWork?** Mobile app UX could be slicker, better integrations with other tools **What problems is ChatWork solving and how is that benefiting you?** I use ChatWork for team chat, project management, and task assignments. It solves problems like tracking project updates and syncing the team. It saves time, boosts collaboration, and keeps projects on track with easy task management, tracking, and a clean interface. ### 21. Reliable Communication with Error-Free Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Angel J. | Cybersecurity expert, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about ChatWork?** I like how ChatWork has the best processing and how it's always fluent. It doesn't have any errors or system malfunctions, and it's never crashed. The initial setup was easy too. **What do you dislike about ChatWork?** I have nothing negative to say **What problems is ChatWork solving and how is that benefiting you?** ChatWork solves the problem of communicating with employees by providing everything I need to get in touch with them. ### 22. Simple, Reliable, and Keeps Teams Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Md H. | Freelancer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about ChatWork?** I appreciate the simplicity and reliability of ChatWork, which keeps my team organized without unnecessary add-ons. The easy messaging, task tracking, and file sharing make our work efficient and effective. Setting up was a breeze, and the platform's clean interface allows seamless channel and team management. I also find the task management and messaging features particularly useful for maintaining team alignment and tracking progress. **What do you dislike about ChatWork?** I would like the mobile app to be smoother and for there to be more integration with other tools to enhance flexibility. **What problems is ChatWork solving and how is that benefiting you?** I use ChatWork to streamline team communication, task management, and file sharing, saving time and keeping projects organized and safe in one place. Its simplicity and reliability fit my team’s needs without unnecessary features. ### 23. Intuitive tool for chatting and communication **Rating:** 4.5/5.0 stars **Reviewed by:** Mudit V. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about ChatWork?** ChatWork is one best application for group communication via chats. Provides safest and secured private messaging abilities and that too quick. Its best tool for professionals for seamless communication with customers, teams, and vendors. Great tool to collaborate and communicate in the market. You get all the notifications from this platform, and also it allows to customize those notification types, which ensures that all the users get the important updates everytime. **What do you dislike about ChatWork?** There are occasional delay on workflow and processing of the tool. The tool presentation or its dashboard is so old fashioned, need to make it advanced and latest. **What problems is ChatWork solving and how is that benefiting you?** Now we have been using ChatWork to communicate and collaborate with our team, customers everytime to solve there issues. Also this application has supported or helped us to send and share file easily. ### 24. Limited Usefulness, Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Tanu S. | Data entry **Reviewed Date:** December 09, 2025 **What do you like best about ChatWork?** No useful suggestion **What do you dislike about ChatWork?** I don't find ChatWork helpful for anything in particular when chatting with Jack Wolf. I don't like anything about the chat box. The image option is not available, so it's not useful. The initial setup was not as easy as it could have been. **What problems is ChatWork solving and how is that benefiting you?** ChatWork doesn't help me with anything specific; it's just a chat box for talking with Jack Wolf. ### 25. ChatWork is a good tool for team communication and working together. **Rating:** 4.5/5.0 stars **Reviewed by:** Javid A. | Sr Technical Recruiter, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about ChatWork?** What I like best about ChatWork is that it’s simple to manage tasks in the chat. You can give tasks to people, set due dates, and see what’s done—all in one place. This helps the team stay organized and saves time. **What do you dislike about ChatWork?** One thing I don’t like about ChatWork is that it has fewer features and doesn’t connect with many other apps like Slack or Microsoft Teams. I also wish we could change the look and settings more. **What problems is ChatWork solving and how is that benefiting you?** ChatWork helps teams talk and keep track of tasks. We don’t need many apps—we can chat, share files, and manage work in one place. This makes our work faster, easier, and more organized. ### 26. I used to use Chatwok a lot, but... **Rating:** 2.5/5.0 stars **Reviewed by:** Hiro N. | Tour Guide, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about ChatWork?** I live in Japan and I'm Japanese. I used to work with a marketing team in Osaka, Japan, and the team used Chatwork for business chat. It was not a full-time job, so we only used Chatwork a few times weekly. It was very easy to use; we can share files and everything. If I work with a team, I'd like to use Chatwork again. **What do you dislike about ChatWork?** Chatwork is super easy to use, but I don't like the design. **What problems is ChatWork solving and how is that benefiting you?** I worked with a group of 8 people for marketing. Communicating with a team and an individual was very easy, much easier than communicating via email. ### 27. ChatWork enhances collaboration, reduces email clutter, and boosts productivity. **Rating:** 3.0/5.0 stars **Reviewed by:** Moses J. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about ChatWork?** The platform help me simplified team communication, reducing reliance on email and making it easier to collaborate. **What do you dislike about ChatWork?** The team's existing familiarity with Slack made it the more convenient choice, outweighing other options like ChatWork. **What problems is ChatWork solving and how is that benefiting you?** ChatWork has been a very useful and convenient platform for communicating with both internal and external customers ### 28. Very Useful, Covenient and easy **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Self Employed, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about ChatWork?** Chatwork is excellent at providing secure and private group communication It is excellent for work. I highly recommend it for professional teams seeking for seamless communication. **What do you dislike about ChatWork?** Both the the mobile and desktop app UI are outdated they look so awful, secondly the free version doesn't support customer service and sometimes scammers take advantage of this website/app to post fake jobs. Am very disappointed with this app **What problems is ChatWork solving and how is that benefiting you?** chatwork is helping me solve the issue of using external tools for quick and direct communication with my clients/partners, it enables me to invite external client/partners into chat groups at my convenient. it is secure and private ### 29. Decent team communication tool **Rating:** 3.5/5.0 stars **Reviewed by:** Susan S. | Marketing associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about ChatWork?** Chatwork is a decent platform that gets the job done. Great for team communication and collaboration. **What do you dislike about ChatWork?** There are a lot of other options in this space. I think Chatwork definitely has some work to do to keep up, but overall not a bad tool **What problems is ChatWork solving and how is that benefiting you?** I loved that I was actually able to chat with people about my business and spread my business name to others. ### 30. Provides a seamless and intuitive experience enabling effortless **Rating:** 3.0/5.0 stars **Reviewed by:** Daniel L. | Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about ChatWork?** Because it’s allows users to customize their notifications ensuring they stay informed about important updates and messages **What do you dislike about ChatWork?** The interface is not customizable and the integration options are limited **What problems is ChatWork solving and how is that benefiting you?** It’s reducing email clutter and ensuring that important messages are not missed and task management and collaboration features helps teams work more efficiently completing projects faster ### 31. It’s offering messages video calls file sharing **Rating:** 3.0/5.0 stars **Reviewed by:** Paul S. | Trading, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about ChatWork?** Because it’s allows teams to communicate instantly and making it easier to collaborate and get work done **What do you dislike about ChatWork?** Sometimes it has occasional technical issues and delays in loading **What problems is ChatWork solving and how is that benefiting you?** It’s helps organized and connected reducing the need for lengthy email threads or unnecessary meetings ### 32. Great tool for a newbie **Rating:** 5.0/5.0 stars **Reviewed by:** Abhilasha P. | Client Success Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about ChatWork?** I've been using IBM Watsonx Assistant for a few months, and it's been a great tool for building smart, AI-driven chatbots. The interface is user-friendly, even for someone without deep coding experience, and the level of customization is impressive. It integrates smoothly with our existing CRM and messaging platforms, making it easy to scale across multiple channels. One thing I appreciate is its multilingual support, which helps with our global customer base. **What do you dislike about ChatWork?** The only downside is that setting up complex workflows can sometimes require technical help, but overall, it’s been a powerful tool for improving customer interactions and streamlining operations. **What problems is ChatWork solving and how is that benefiting you?** I've been using IBM Watsonx Assistant for a few months, and it's been a great tool for building smart, AI-driven chatbots. ### 33. One platform for all internal coversations and task management **Rating:** 4.5/5.0 stars **Reviewed by:** Vaibhav L. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about ChatWork?** ChatWork is amazing, it replaced my other project managemt tools which were highly expensive as compare with ChatWork. **What do you dislike about ChatWork?** The interface feels a bit old-school compared to modern collaboration tools. **What problems is ChatWork solving and how is that benefiting you?** Combines messaging, video calls, task management, and file sharing in one platform. Now no need to integrate with multiple softwares ### 34. Keeps everyone connected while on the move **Rating:** 4.5/5.0 stars **Reviewed by:** Leon K. | Chief Accounting Officer, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about ChatWork?** It is convenient that all our team communication, tasks, and files are in one place with the help of ChatWork for our small marketing team. Luckily, it has fast communication and easy to navigate through projects dirt list and assigning documents in special groups. **What do you dislike about ChatWork?** It takes time and could be quite frustrating when one is searching for very old messages or specific threads within the chat. It is not possible to search messages using keywords or sort the results based on date or the sender. **What problems is ChatWork solving and how is that benefiting you?** With ChatWork, interaction and coordination of projects in the team has been enhanced. Such a tool unifies communication and thus there is no need for other tools as all are in the loop. ### 35. Useful for tracking time of events and project deliverables **Rating:** 4.5/5.0 stars **Reviewed by:** Ernesto S. | Principal Project Manager, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2024 **What do you like best about ChatWork?** I don’t know how I could have worked without ChatWork as it makes managing the work and collaboration so easy. I particularly like the interface to be swift and simple and the option to set up separate channels for particular projects. **What do you dislike about ChatWork?** Sometimes, if I am looking for information or files about something in particular, I have to separately type in chats, tasks, and folders, which is very tiring. **What problems is ChatWork solving and how is that benefiting you?** ChatWork does away with the need to switch between apps for communication, task, and file sharing. This helps my team in particular to get the synergy effect, which leads to the overall increases in productivity. ### 36. Chatwork is a free business chat app. **Rating:** 3.5/5.0 stars **Reviewed by:** Prasanta P. | Cluster Engineer at American Tower Corporation , Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about ChatWork?** Chatwork is a free download business chat app for windows also android version.Currently i'm using it for my office work, business meeting, calls, and chat.As a telecom engineer, It's also use my telework, task management work.Its safe for transferring data,document .I can use multiple account in one app but different phase. **What do you dislike about ChatWork?** Chatwork disadvantages are user interface too bad, sometimes difficult to handle personal and professional accounts at the same time. **What problems is ChatWork solving and how is that benefiting you?** Chatwork best part is high security for transfering data in global team. As a telecom engineer, I also use my telework, task management work.Its safe for transferring data,document .I can use multiple accounts in one app but in different phases. ### 37. Chatwork review **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi K. | Faculty Member, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2024 **What do you like best about ChatWork?** nables instant messaging and file sharing within teams and groups. **What do you dislike about ChatWork?** e pricing plans may not be as competitive as some other collaboration tools. **What problems is ChatWork solving and how is that benefiting you?** Task Management File Sharing Video Conferencing ### 38. Streamlined Meetings and Messaging for Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Akshit T. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about ChatWork?** ChatWork is a simple app for team chats and meetings, making it easy to collaborate and share ideas effectively. Their customer servies is good. **What do you dislike about ChatWork?** Everything is great, but sharing files could be easier. **What problems is ChatWork solving and how is that benefiting you?** it helps to create communication groups. Instant chat, channels and document sharing make group work easier and improve internal communication. ### 39. Chatwork: The Ultimate Tool for Streamlined Work and Connectivity **Rating:** 3.5/5.0 stars **Reviewed by:** Satakshi S. | GENERAL MANAGER of IT at MS PRIDE ODISHA FEMININE PRODUCTS ( LOVISSA )., Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2023 **What do you like best about ChatWork?** For me, Chatwork has been a game-changer in the way I manage my work and connect with colleagues. The platform allows me to store my files and notes while providing the ability to keep engaged in conversations with anyone on my list. The best part for me is the facility to create group chat rooms for each project that allows me to mark important groups for quick identification making teamwork more efficient. It supports various file formats like Word and Excel and provides the ability to preview them right into the browser. There are quick options to engage in communication with a team member. The implementation of the features in the platform is really great. Lastly, the customizable notifications on my computer allow me to manage my workflow effectively. Overall This platform has transformed the way I work and collaborate with my team. **What do you dislike about ChatWork?** Chatwork, in my experience, left much to be desired. The real-time translation feature is pretty unreliable which often delivers inaccurate translations. Furthermore, transferring large files within the platform proved to be a tedious and time-consuming task. The UI is pretty complex for newcomers as well and the poor design and dashboard add an unnecessary learning curve. The premium pricing is on the heavy side as well and there is a limitation of group chats that limits users to join numerous groups. The mobile app is equally disappointing, occasional lags are pretty common. The customer service of the platform is really neglectful at times. Overall this platform demands substantial improvements for practical usage. **What problems is ChatWork solving and how is that benefiting you?** Chatwork is an invaluable tool for managing my work and staying connected with colleagues. The way it simplifies file and note storage while allowing me to keep having conversations with anyone in my contacts is a game-changer. The utility I find very impressive is the flexibility it offers when it comes to file uploads. It supports uploads in various file formats like Word, Excel, and images. The custom notification system offered by this platform helped me to stay organised and in the loop. Overall this platform helped to streamline my process of working and is really an indispensable platform for me. ### 40. Very accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Blessing O. | business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ChatWork?** Very user friendly and seamless to operate **What do you dislike about ChatWork?** can be better simplified for non english users **What problems is ChatWork solving and how is that benefiting you?** personal business support ### 41. Very soft app, rapid and secured **Rating:** 5.0/5.0 stars **Reviewed by:** Victor K. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about ChatWork?** It is optimized very well and qualitatively superior and easy to set up group chats and the ability to add files and pics to conversations makes it exceptionally good. **What do you dislike about ChatWork?** I didn't see anything wrong with it. The operation of all functions is very intuitive and I just would love to see what new features are we up for in the future. **What problems is ChatWork solving and how is that benefiting you?** Instant chat, multiple channels and document sharing has simplified group work and provided a central space where we can share all sorts of information. ### 42. Secure data access, minimum resource consumption but maximum performance **Rating:** 5.0/5.0 stars **Reviewed by:** Oyinkan I. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about ChatWork?** Being fast, easy and practical, it offers comfort to all users and it is a very immediate tool for organizing groups, chats and meetings. **What do you dislike about ChatWork?** I have no found any particular shortcomings in using the tool. **What problems is ChatWork solving and how is that benefiting you?** Allowed me to communicate fluidily with my team mates through calls, messages and meetings, which was key to our quick communications as a team. ### 43. Perfect messaging tool for the team **Rating:** 4.5/5.0 stars **Reviewed by:** Chitwan S. | Recruitment Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2024 **What do you like best about ChatWork?** Easy tool for the daily communication and meetings for team. **What do you dislike about ChatWork?** Found the delivery time is more as the message translation takes sometime. **What problems is ChatWork solving and how is that benefiting you?** Its helping our team to communicate for real time issues and also can connect for quick calls immediately. Its helping in making different groups and made the internal communication easy. ### 44. ChatWork for business team communication **Rating:** 4.5/5.0 stars **Reviewed by:** satyendra s. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about ChatWork?** ChatWork is a great app for talking with your team and working together. It helps you send messages, make video calls and share things. It's easy to setup and even translates messages instantly for teams from different countries which saves lots of time. **What do you dislike about ChatWork?** ChatWork is really good for working together, but you can't make too many chat groups. Other than that, it's great. **What problems is ChatWork solving and how is that benefiting you?** It makes it easy to talk and share files at work. Also, it helps manage upcoming events in the organization. ### 45. Fast and effective easy to use messaging tool **Rating:** 3.5/5.0 stars **Reviewed by:** Neel R. | Manager International Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about ChatWork?** ChatWork is a great way to use for texting or creating internal team groups to send messages or doing quality video calls. The best thing about it is it translates the text messages in real time which is really helpful for international teams and it saves a lot of time. It also helps me to assign tasks to my team and track the progress of that task and monitor them. It's very easy to use both on the mobile and the web version. I love the group chat option too where I can create specific groups to communicate. **What do you dislike about ChatWork?** At times it happens that the real-time text translation doesn't work too well or it shows a bit of wrong translation. Also for a new user, there seems to be some issues with the message notifications. I can't see the option to pin the message on top or mark it read as well. **What problems is ChatWork solving and how is that benefiting you?** I do lots of things with Chatwork like creating groups for our team in sales or in the client service roles and discussing various projects there. We do have a general group as well where all team members are connected and send updates. It also allows us to assign various tasks to teams and track them in real-time. Since we have an international team so the real-time translation is a great help indeed. Overall very valuable messaging platform. ### 46. Secure and safe app for business **Rating:** 5.0/5.0 stars **Reviewed by:** Varundeep R. | Zonal Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about ChatWork?** I am using this for day to day personal and professional communication. It is very easy to communicating and sharing our views and thoughts. As a professional i am loving it **What do you dislike about ChatWork?** In this we can create limited chat group which throughback to me to communicate with more people in my daily life . **What problems is ChatWork solving and how is that benefiting you?** It helps to create a group of professionals for communications. We can communicate with a one message to many other people. It is easy to use on web and app too. ### 47. Communicate with Team Easily in meetings **Rating:** 4.5/5.0 stars **Reviewed by:** Swati D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about ChatWork?** It is the only to I use to connect with the team and colleagues while I am working remotely because it is easy to use and best of all the platforms I have used. easy to share the files in it, easy to handle the response, and simple. **What do you dislike about ChatWork?** Long files in it take time to transfer, as the speed decreases **What problems is ChatWork solving and how is that benefiting you?** It helps the team members to communicate fast with each other during the project and meetings. Its instant message feature helps to collaborate easily. For me, it is Good for conference meetings. ### 48. ChatWork for Inter Team Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jisha Thomas h. | Manager, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about ChatWork?** Best and apt for a small team to maintain internal conversations and File transfer. It only helps with talks, but it also allows personal task management with due dates and reminders. The UI is simple and very easily adapted to the platform. Individual and Group Chat options are available, along with the feasibility of bookmarking any critical chat. Adding quotes to any message or links to any statement is also possible. **What do you dislike about ChatWork?** Chatwork has a vast scope for improvement concerning the chat window. Sticker and GIF options can be handled, and new reactions can be added to the reaction section. It can add options for having an immediate huddle. **What problems is ChatWork solving and how is that benefiting you?** Our team adopted Chatwork during the remote working; it helped with our daily stand-up and significant one-to-one conversations. Along with our Project Management tool, Chatwork helped us handle small and personal tasks with reminders and due dates. It's fun to work with Chatwork as it's easy to adapt and brilliant. Chatwork comes with Individual and Group chats; hence we can bifurcate Project wise team and track the conversations. ### 49. Great tool for group chat across the globe **Rating:** 4.0/5.0 stars **Reviewed by:** aparna t. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about ChatWork?** It has great collaborative tools within which makes it even more productive. It is a all in one tool where you can share, create, collaborate while working. **What do you dislike about ChatWork?** Nothing to dislike about chatwork, it is a great tool for collaborative workspace. **What problems is ChatWork solving and how is that benefiting you?** The security is very amazing and task management is easily done in and efficient way. ### 50. Perfect Platform for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Esther M. | Research Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about ChatWork?** ChatWork is very user-friendly and reliable. It allows businesses to keep track of group and individual discussions and is free to invite anyone. It strengthens relationships with clients by allowing real talks instead of messaging. Chatwork enables one to put emoticons in conversations; therefore, the recipient gets the discussions in an intended way. **What do you dislike about ChatWork?** Although Chatwork stands out in many ways, I must admit that the interface is not that appealing. Making it more cheerful would match the goodness that it offers. **What problems is ChatWork solving and how is that benefiting you?** ChatWwrk is solving communication problems by creating an excellent platform for internal and external communication. This has improved work efficiency in the business. ## ChatWork Discussions - [Is Chatwork safe?](https://www.g2.com/discussions/is-chatwork-safe) - 2 comments - [View ChatWork pricing details and edition comparison](https://www.g2.com/products/chatwork/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+03%3A56%3A23+-0500&secure%5Bsession_id%5D=018257b6-d388-4e0f-9517-bb73299bcbb1&secure%5Btoken%5D=b8775c2b7b7c8f9eeb881d0703fde406206878b78948d340cbc27c0747220d46&format=llm_user) ## ChatWork Features **Business Instant Messaging** - File Sharing - Notifications - Search **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Generative AI - Business Instant Messaging** - Text Summarization **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top ChatWork Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,343 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,440 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (348 reviews)