--- title: ChatWork Reviews meta_title: 'ChatWork Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 83 reviews by the users' company size, role or industry to find out how ChatWork works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 83 scale: '5' date_modified: '2026-07-13' parent_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # ChatWork Reviews **Vendor:** ChatWork **Category:** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) **Average Rating:** 4.3/5.0 **Total Reviews:** 83 ## About ChatWork Chatwork is a comprehensive business communication and collaboration platform designed to streamline team interactions and enhance productivity. By integrating real-time messaging, task management, file sharing, and video conferencing into a single, user-friendly interface, Chatwork eliminates the need for multiple tools, facilitating seamless collaboration among team members. Its intuitive design and robust features make it an ideal solution for organizations seeking to improve internal communication and project management efficiency. Key Features and Functionality: - Chat: Engage in direct messages or group chats, with options to mark important conversations and search messages by keywords. - Task Management: Assign tasks to yourself or colleagues, set deadlines, and track progress to ensure accountability and timely completion. - File Sharing: Upload, preview, and download various file formats, including documents and images, directly within the chat interface. - Video Calling: Conduct face-to-face meetings with group video calls, share screens, and collaborate effectively, even on mobile devices. - Contact Management: Easily add contacts via email or Chatwork ID, manage invitations, and organize your network efficiently. - Notifications: Customize notifications with on-screen alerts, sound, and email options to stay informed about important updates. - User Management: Add new users, manage member information, and organize groups to maintain a structured communication environment. Primary Value and Solutions Provided: Chatwork addresses common challenges in workplace communication by reducing reliance on emails and meetings, thereby saving time and enhancing collaboration. Its integrated task management ensures that responsibilities are clearly defined and monitored, preventing oversights. The platform's secure environment, with features like SSL encryption and AES256 file encryption, ensures that all communications and data remain protected. By offering a centralized hub for messaging, task tracking, file sharing, and video conferencing, Chatwork simplifies workflows and fosters a more connected and efficient team dynamic. ## ChatWork Pros & Cons **What users like:** - Users find ChatWork extremely **easy to use** , appreciating its simplicity and quick setup for effective collaboration. (14 reviews) - Users value the **streamlined communication** of ChatWork, enhancing collaboration and simplifying task management effectively. (12 reviews) - Users highlight the **setup ease** of ChatWork, finding the initial setup simple and intuitive for quick onboarding. (11 reviews) - Users value the **easy file sharing** feature in ChatWork, enhancing collaboration and communication for teams effectively. (7 reviews) - Users appreciate the **simplicity and organization** of ChatWork, which enhances communication and task management efficiency. (7 reviews) - Users appreciate the **seamless team collaboration** in ChatWork, enhancing productivity and simplifying communication across projects. (7 reviews) - Organization (6 reviews) - Task Management (6 reviews) - Customer Support (3 reviews) - Customization (3 reviews) **What users dislike:** - Users find **integration issues** with ChatWork due to fewer third-party options, limiting workflow automation possibilities. (7 reviews) - Users find ChatWork has **limited features** , making it less appealing compared to other communication platforms. (6 reviews) - Users express dissatisfaction with **limited customization** options, noting a need for a more modern UI and advanced features. (5 reviews) - Users find ChatWork lacks **essential features** , such as improved message organization and modern UI for complex discussions. (5 reviews) - Users find **limited options** in ChatWork, struggling with organization and capacity for large, complex discussions. (3 reviews) - Lack of Clarity (2 reviews) - Slow Loading (2 reviews) - Difficult Navigation (1 reviews) - Users find ChatWork's pricing to be **expensive** compared to other collaboration tools, affecting their overall value perception. (1 reviews) - Users report **file sharing issues** that hinder easy access to information and complicate the user experience on ChatWork. (1 reviews) ## ChatWork Discussions - [Is Chatwork safe?](https://www.g2.com/discussions/is-chatwork-safe) - 2 comments - [View ChatWork pricing details and edition comparison](https://www.g2.com/products/chatwork/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+14%3A36%3A31+-0500&secure%5Bsession_id%5D=0d28138d-81c5-4200-8bb4-32c726a07e41&secure%5Btoken%5D=20dd735cdbb2fc5981c23590742f9e1a291c1f24e4a8458cc093ea2152503ac9&format=llm_user) ## ChatWork Features **Business Instant Messaging** - File Sharing - Notifications - Search **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Generative AI - Business Instant Messaging** - Text Summarization **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top ChatWork Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,449 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,595 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (348 reviews)