--- title: ChatWork Reviews meta\_title: 'ChatWork Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 83 reviews by the users' company size, role or industry to find out how ChatWork works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 83 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # ChatWork Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ChatWork but has limited features. Are you part of the ChatWork team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Chatwork is a comprehensive business communication and collaboration platform designed to streamline team interactions and enhance productivity. By integrating real-time messaging, task management, file sharing, and video conferencing into a single, user-friendly interface, Chatwork eliminates the need for multiple tools, facilitating seamless collaboration among team members. Its intuitive design and robust features make it an ideal solution for organizations seeking to improve internal communication and project management efficiency. Key Features and Functionality: - Chat: Engage in direct messages or group chats, with options to mark important conversations and search messages by keywords. - Task Management: Assign tasks to yourself or colleagues, set deadlines, and track progress to ensure accountability and timely completion. - File Sharing: Upload, preview, and download various file formats, including documents and images, directly within the chat interface. - Video Calling: Conduct face-to-face meetings with group video calls, share screens, and collaborate effectively, even on mobile devices. - Contact Management: Easily add contacts via email or Chatwork ID, manage invitations, and organize your network efficiently. - Notifications: Customize notifications with on-screen alerts, sound, and email options to stay informed about important updates. - User Management: Add new users, manage member information, and organize groups to maintain a structured communication environment. Primary Value and Solutions Provided: Chatwork addresses common challenges in workplace communication by reducing reliance on emails and meetings, thereby saving time and enhancing collaboration. Its integrated task management ensures that responsibilities are clearly defined and monitored, preventing oversights. The platform's secure environment, with features like SSL encryption and AES256 file encryption, ensures that all communications and data remain protected. By offering a centralized hub for messaging, task tracking, file sharing, and video conferencing, Chatwork simplifies workflows and fosters a more connected and efficient team dynamic. * * * Seller [ChatWork](https://www.g2.com/sellers/chatwork) Discussions [ChatWork Community](https://www.g2.com/products/chatwork/discuss) Solution Type Best-of-Breed Overview by Hayato Ishida (Product Manager at ChatWork) Show More ## Pricing Pricing provided by ChatWork. ### Personal $4 per month ### Business $5 per month [ View More Pricing Information ](https://www.g2.com/products/chatwork/pricing) ## Top-Rated Alternatives [ ![Slack](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Slack") Slack 4.5/5(39,265) ](https://www.g2.com/products/slack/reviews) [ ![Microsoft Teams](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Teams") Microsoft Teams 4.4/5(19,253) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Rocket.Chat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocket.Chat") Rocket.Chat 4.2/5(374) ](https://www.g2.com/products/rocket-chat/reviews) [ View All Alternatives ](https://www.g2.com/products/chatwork/competitors/alternatives) ## User Insights Average based on 83 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) VK Vinoth Kumar K. Manager - People Function Education Management Mid-Market (51-1000 emp.) 5/7/2026 "Effective Team Coordination with Built-In Task Management" 4/5 What do you like best about ChatWork? I really like that ChatWork is simple to use, which makes communication very organized. The built-in task management option is exceptional for tracking pending work and follow-ups. The ability to create tasks directly from conversations helps avoid missing action items. It's great for collaboration, as internal teams coordinate easily without relying on emails, improving productivity. The platform allows for sharing files instantly and tracking tasks, all in one place, which makes coordination easier. I also appreciate the file sharing and notification options for their positive impact on daily work. Accessing ChatWork via mobile is a big advantage, ensuring connectivity even when working remotely or outside office hours. The initial setup was straightforward, and the user onboarding didn't require much training, with a smooth interface and easy-to-understand core features like task, file sharing, and chat options. Review collected by and hosted on G2.com. What do you dislike about ChatWork? The integrations can be improved with other platforms because it feels limited compared to other collaboration tools. A modern UI with good customization options will help in improving the experience. Sometimes, searching previous conversations is slightly difficult when we have long discussion threads, particularly when there are multiple discussions in the same place. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? I use ChatWork for team communication, task tracking, and improving productivity. It reduces reliance on emails, organizes conversations, and keeps track of pending tasks. The built-in task management and file sharing help streamline collaboration across teams efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Hem J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hem J.") HJ Hem J. Assistant Manager Mid-Market (51-1000 emp.) 11/25/2025 "Effortless Task Management with Clear Communication" 4/5 What do you like best about ChatWork? I like using ChatWork for targeted communications and task assignment. It works as an email eliminator, making it unnecessary to write lengthy business emails, which is great. I appreciate how easy it is to assign tasks and monitor deadlines along with the progress made by assignment groups or teams. This gives clear ownership, reduces overlap, and avoids last-minute blame games, so we can see a picture with clarity and transparency. I find account creation simple and the initial setup was easy. Minimal training is needed due to its interface, and I love the flexible structure. Review collected by and hosted on G2.com. What do you dislike about ChatWork? N/A Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? ChatWork eliminates lengthy emails, making communication targeted and concise. I find it easy to assign tasks and monitor deadlines, which helps with clear ownership, reducing overlap, and avoiding last-minute blame games. It creates transparency and clarity in team operations. Review collected by and hosted on G2.com. Show More 5/29/2026 Validated ReviewerSource: Organic ![Lê Phương T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lê Phương T.") LT Lê Phương T. Project Manager Small-Business (50 or fewer emp.) 4/28/2026 "Simple and Reliable for Team Communication" 4/5 What do you like best about ChatWork? I mainly use ChatWork to chat with my team and manage tasks. ChatWork helps me keep communication clear between the Japan team and the Vietnam team, so we don't miss information or misunderstand requirements. What I like most about ChatWork is how simple and easy it is to use. The chat and task features are straightforward, making it easy to assign work and follow up without confusion, especially when working with a Japan-based team. The chat in ChatWork helps keep conversations organized by project, so it's easy to follow discussions and not miss anything. The task feature in ChatWork makes it easy to assign work to specific people and set deadlines right from the chat. I can quickly see who is responsible for what and check the progress, which helps avoid missing tasks and keeps the team on track. The initial setup of ChatWork was very easy, and the interface is simple, so even new team members can quickly understand how to use it. It works really well for team communication and basic task management, especially with Japanese teams. I’d rate it around 8 out of 10 for these strengths. Review collected by and hosted on G2.com. What do you dislike about ChatWork? One downside of ChatWork is that the UI feels a bit outdated, and it can be hard to search for older messages. Also, the task feature is quite basic, so for more complex projects, it's not as powerful as dedicated task management tools. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? I use ChatWork to communicate clearly with teams in Japan and Vietnam, avoiding misunderstandings. The chat and task features organize discussions by project and help assign work, ensuring tasks are not missed. It's simple to use, making communication smooth and integration with other tools easy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kayla P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kayla P.") KP Kayla P. 2/9/2026 "Efficient Communication with Room for Improvement" 4/5 What do you like best about ChatWork? I like how simple and organized ChatWork is. The clear chat rooms, easy file sharing, and built-in task management make communication quick and efficient. The initial setup was easy and straightforward, with minimal time needed to get started. Review collected by and hosted on G2.com. What do you dislike about ChatWork? Some features feel limited compared to other tools, and the interface could be more modern and customizable. Some advanced collaboration features feel limited, such as integrations with other apps and more flexible task tracking. The interface could be improved with better customization options, clearer notifications, and a more modern layout to make navigation easier. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? I use ChatWork for communication, organizing tasks, reducing missed messages, cutting email threads, and keeping everything in one place to collaborate efficiently with teams and clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Dixit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dixit K.") DK Dixit K. Quality Assurance Analyst Information Technology and Services Mid-Market (51-1000 emp.) 1/31/2026 "Streamlined Communication, User-Friendly Interface" 4/5 What do you like best about ChatWork? I use ChatWork for communication between team members, and it really helps to keep everyone in sync with an easy-to-use process. I love that it saves time by eliminating emails and other slower communication methods. The user interface is fantastic; it's user-friendly with no fancy settings, everything is crystal clear. The multiple threads and groups are super useful. Initial setup was easy and quick, especially with guidance from their support team. Review collected by and hosted on G2.com. What do you dislike about ChatWork? Sometimes feels laggy during loading old chats and no option to pin important messages. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? I use ChatWork for team communication, which keeps us in sync efficiently. It saves time by eliminating emails and provides a record for all chats, enhancing team coordination. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![NIA S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NIA S.") NS NIA S. 12/30/2025 "All-in-One Communication, Limited by Integrations" 4/5 What do you like best about ChatWork? I like that ChatWork integrates group and 1:1 chats, video and voice calls, and file sharing all in one place. The free tier is impressive because it supports basic usage with up to 100 users and offers essential features. ChatWork is a solid communication tool for teams that want a simple all-in-one plus task solution without heavy complexity. It works well for small to medium teams. Review collected by and hosted on G2.com. What do you dislike about ChatWork? Fewer third party integrations than competitors which can limit work flow automation. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? I use ChatWork for team communication through integrated group and 1:1 chats, video, voice calls, and file sharing. It's a solid communication tool for teams that want a simple all-in-one plus task solution without heavy complexity. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Shivam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivam S.") SS Shivam S. Educator Mid-Market (51-1000 emp.) 1/29/2026 "Simple and Efficient, Lacks Advanced Features" 3.5/5 What do you like best about ChatWork? I really like the simplicity of ChatWork. It's light and easy to use, which makes it stand out compared to other competitors. The app's straightforward nature means even beginners who aren't very tech-savvy can start without any confusion. Additionally, the initial setup was very easy and useful. Review collected by and hosted on G2.com. What do you dislike about ChatWork? I would say, the UI looks outdated, and ChatWork has basic features. When compared with other competitors, they have more advanced features. ChatWork lacks unique features and is limited to basic features. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? I use ChatWork to make communication easy, allowing file sharing and data exchange with multiple teammates at the same time. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 10/17/2025 "Simple and Easy to Use, but UI Feels Outdated" 3.5/5 What do you like best about ChatWork? Chatwork is best in terms of simplicity. It is as easy like using whatsapp or telegram. No hard integration and so less time to adopt. Secondly, it has free tier so that i can experiment before i buy. Lastly, it also has task management system so i dont need external application for assigning tasks Review collected by and hosted on G2.com. What do you dislike about ChatWork? UI is little old school. When you migrate from slack or Gchat to this, you may feel bit bored. Honestly, it cannot outbeat in terms of features offered by other giants but good for someone who want to start without price overhead Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? Since it does give a functionality of sk assignment and chat in one hut with free tier, it solves the problem of pricing overhead for newbie. In addition, they also have mobile and desktop apps to further battle interoperability Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Md H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Md H.") MH Md H. Freelancer Computer Software Mid-Market (51-1000 emp.) 9/1/2025 "Simple, Reliable, and Keeps Teams Organized" 4/5 What do you like best about ChatWork? I appreciate the simplicity and reliability of ChatWork, which keeps my team organized without unnecessary add-ons. The easy messaging, task tracking, and file sharing make our work efficient and effective. Setting up was a breeze, and the platform's clean interface allows seamless channel and team management. I also find the task management and messaging features particularly useful for maintaining team alignment and tracking progress. Review collected by and hosted on G2.com. What do you dislike about ChatWork? I would like the mobile app to be smoother and for there to be more integration with other tools to enhance flexibility. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? I use ChatWork to streamline team communication, task management, and file sharing, saving time and keeping projects organized and safe in one place. Its simplicity and reliability fit my team’s needs without unnecessary features. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: Organic SS Susan S. Marketing associate Small-Business (50 or fewer emp.) 4/21/2025 "Decent team communication tool" 3.5/5 What do you like best about ChatWork? Chatwork is a decent platform that gets the job done. Great for team communication and collaboration. Review collected by and hosted on G2.com. What do you dislike about ChatWork? There are a lot of other options in this space. I think Chatwork definitely has some work to do to keep up, but overall not a bad tool Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? I loved that I was actually able to chat with people about my business and spread my business name to others. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about ChatWork? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ChatWork ](https://www.g2.com/products/chatwork/discussions/new) GU Guest User • Last activity 2 months ago Is Chatwork safe? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/is-chatwork-safe) [ View all Discussions ](https://www.g2.com/products/chatwork/discuss) ## Pricing Options Pricing provided by ChatWork. ### Personal $4 per month ### Business $5 per month ### Free $0 per month [ View More Pricing Information ](https://www.g2.com/products/chatwork/pricing) ChatWork Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack 4.5/5(39,265) [ Compare Now ](https://www.g2.com/compare/chatwork-vs-slack) ##### ##### ChatWork Features Business Instant Messaging File Sharing Notifications Search Business Instant Messaging Audio Conferencing Video Conferencing Generative AI - Business Instant Messaging Text Summarization AI - Business Instant Messaging AI Powered Search Smart Notifications AI Powered Language Translation [ View More Features ](https://www.g2.com/products/chatwork/features) ##### Categories on G2 [Business Instant Messaging](https://www.g2.com/categories/business-instant-messaging) ##### Explore More [Tontine](https://www.g2.com/glossary/tontine-definition)[Which API management software offers the best analytics?](https://www.g2.com/discussions/which-api-management-software-offers-the-best-analytics)[Best quality management systems for small software firms](https://www.g2.com/discussions/best-quality-management-systems-for-small-software-firms-what-s-working-in-2025) [Which business entertainment services offer clear expectations and verified reviews without complex implementation?](https://www.g2.com/discussions/which-business-entertainment-services-offer-clear-expectations-and-verified-reviews-without-complex-implementation)[Which network management software offers the best real-time monitoring?](https://www.g2.com/discussions/which-network-management-software-offers-the-best-real-time-monitoring)[Pros and Cons Details](https://www.g2.com/products/chatwork/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)