--- title: ChatWork Reviews meta\_title: 'ChatWork Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 83 reviews by the users' company size, role or industry to find out how ChatWork works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 83 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # ChatWork Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ChatWork but has limited features. Are you part of the ChatWork team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Chatwork is a comprehensive business communication and collaboration platform designed to streamline team interactions and enhance productivity. By integrating real-time messaging, task management, file sharing, and video conferencing into a single, user-friendly interface, Chatwork eliminates the need for multiple tools, facilitating seamless collaboration among team members. Its intuitive design and robust features make it an ideal solution for organizations seeking to improve internal communication and project management efficiency. Key Features and Functionality: - Chat: Engage in direct messages or group chats, with options to mark important conversations and search messages by keywords. - Task Management: Assign tasks to yourself or colleagues, set deadlines, and track progress to ensure accountability and timely completion. - File Sharing: Upload, preview, and download various file formats, including documents and images, directly within the chat interface. - Video Calling: Conduct face-to-face meetings with group video calls, share screens, and collaborate effectively, even on mobile devices. - Contact Management: Easily add contacts via email or Chatwork ID, manage invitations, and organize your network efficiently. - Notifications: Customize notifications with on-screen alerts, sound, and email options to stay informed about important updates. - User Management: Add new users, manage member information, and organize groups to maintain a structured communication environment. Primary Value and Solutions Provided: Chatwork addresses common challenges in workplace communication by reducing reliance on emails and meetings, thereby saving time and enhancing collaboration. Its integrated task management ensures that responsibilities are clearly defined and monitored, preventing oversights. The platform's secure environment, with features like SSL encryption and AES256 file encryption, ensures that all communications and data remain protected. By offering a centralized hub for messaging, task tracking, file sharing, and video conferencing, Chatwork simplifies workflows and fosters a more connected and efficient team dynamic. * * * Seller [ChatWork](https://www.g2.com/sellers/chatwork) Discussions [ChatWork Community](https://www.g2.com/products/chatwork/discuss) Solution Type Best-of-Breed Overview by Hayato Ishida (Product Manager at ChatWork) Show More ## Pricing Pricing provided by ChatWork. ### Personal $4 per month ### Business $5 per month [ View More Pricing Information ](https://www.g2.com/products/chatwork/pricing) ## Top-Rated Alternatives [ ![Slack](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Slack") Slack 4.5/5(39,265) ](https://www.g2.com/products/slack/reviews) [ ![Microsoft Teams](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Teams") Microsoft Teams 4.4/5(19,253) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Rocket.Chat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocket.Chat") Rocket.Chat 4.2/5(374) ](https://www.g2.com/products/rocket-chat/reviews) [ View All Alternatives ](https://www.g2.com/products/chatwork/competitors/alternatives) ## User Insights Average based on 83 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Tanu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanu S.") TS Tanu S. Data entry 12/9/2025 "Limited Usefulness, Needs Improvement" 3/5 What do you like best about ChatWork? No useful suggestion Review collected by and hosted on G2.com. What do you dislike about ChatWork? I don't find ChatWork helpful for anything in particular when chatting with Jack Wolf. I don't like anything about the chat box. The image option is not available, so it's not useful. The initial setup was not as easy as it could have been. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? ChatWork doesn't help me with anything specific; it's just a chat box for talking with Jack Wolf. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Hiro N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiro N.") HN Hiro N. Tour Guide Small-Business (50 or fewer emp.) 5/22/2025 "I used to use Chatwok a lot, but..." 2.5/5 What do you like best about ChatWork? I live in Japan and I'm Japanese. I used to work with a marketing team in Osaka, Japan, and the team used Chatwork for business chat. It was not a full-time job, so we only used Chatwork a few times weekly. It was very easy to use; we can share files and everything. If I work with a team, I'd like to use Chatwork again. Review collected by and hosted on G2.com. What do you dislike about ChatWork? Chatwork is super easy to use, but I don't like the design. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? I worked with a group of 8 people for marketing. Communicating with a team and an individual was very easy, much easier than communicating via email. Review collected by and hosted on G2.com. Show More 12/20/2025 Current UserValidated ReviewerSource: Organic MJ Moses J. Marketing manager Small-Business (50 or fewer emp.) 8/1/2025 "ChatWork enhances collaboration, reduces email clutter, and boosts productivity." 3/5 What do you like best about ChatWork? The platform help me simplified team communication, reducing reliance on email and making it easier to collaborate. Review collected by and hosted on G2.com. What do you dislike about ChatWork? The team's existing familiarity with Slack made it the more convenient choice, outweighing other options like ChatWork. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? ChatWork has been a very useful and convenient platform for communicating with both internal and external customers Review collected by and hosted on G2.com. Show More 8/6/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite DL Daniel L. Engineering Small-Business (50 or fewer emp.) 3/18/2025 "Provides a seamless and intuitive experience enabling effortless" 3/5 What do you like best about ChatWork? Because it’s allows users to customize their notifications ensuring they stay informed about important updates and messages Review collected by and hosted on G2.com. What do you dislike about ChatWork? The interface is not customizable and the integration options are limited Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? It’s reducing email clutter and ensuring that important messages are not missed and task management and collaboration features helps teams work more efficiently completing projects faster Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite PS Paul S. Trading Small-Business (50 or fewer emp.) 3/17/2025 "It’s offering messages video calls file sharing" 3/5 What do you like best about ChatWork? Because it’s allows teams to communicate instantly and making it easier to collaborate and get work done Review collected by and hosted on G2.com. What do you dislike about ChatWork? Sometimes it has occasional technical issues and delays in loading Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? It’s helps organized and connected reducing the need for lengthy email threads or unnecessary meetings Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") TC Verified User in Computer Software Small-Business (50 or fewer emp.) 10/18/2022 "A structured way to converse and work" 3/5 What do you like best about ChatWork? Organizing tasks and assignments and being able to prioritize. It was also interesting to see the files encrypted by the AES algorithm. Review collected by and hosted on G2.com. What do you dislike about ChatWork? It needs more unique features to stand out. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? I think being able to manage individual members is very interesting. And I like being able to assign tasks mid-meeting. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Small-Business (50 or fewer emp.) 2/1/2022 "Online Collaboration Tool for Internal and External teams" 3/5 What do you like best about ChatWork? I was able to setup a Group, Invite team members and start collaborating. Ability to share large files was also helpful. The free trial version helps in quick prototype of the product. Review collected by and hosted on G2.com. What do you dislike about ChatWork? It would be nice to also have video chat capabilities as a future roadmap. Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? Online Collaboration Tool for Internal and External teams. Avoid using emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Aviation & Aerospace](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Aviation & Aerospace") IA Verified User in Aviation & Aerospace Mid-Market (51-1000 emp.) 10/23/2018 "It’s great and easy to use " 3/5 What do you like best about ChatWork? I like best how it lets me and my coworkers talk to east other efficiently and it has great running and processing Review collected by and hosted on G2.com. What do you dislike about ChatWork? I don’t like the style of the website for Chatwork is Review collected by and hosted on G2.com. Recommendations to others considering ChatWork: It’s a great product Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? We solve the communication problem with chatwork and we have realized the benefits of its great easy to use network Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Civic & Social Organization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civic & Social Organization") UC Verified User in Civic & Social Organization Mid-Market (51-1000 emp.) 7/10/2018 "Fine product for free Chrome Extension" 3/5 What do you like best about ChatWork? Easy to use and obviously built to integrate nicely with industry leading Chrome browser Review collected by and hosted on G2.com. What do you dislike about ChatWork? It's a little bare bones, but this is fine as long as it gets the job done and is a free product! Review collected by and hosted on G2.com. Recommendations to others considering ChatWork: When Outlook, Dropbox, and other collaboration tools start to fill up - this will certainly get the job done! Review collected by and hosted on G2.com. What problems is ChatWork solving and how is that benefiting you? Team collaboration for projects with partners at other agencies. Easier tracking than numerous emails in Outlook Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ChatWork? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ChatWork ](https://www.g2.com/products/chatwork/discussions/new) GU Guest User • Last activity 2 months ago Is Chatwork safe? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/is-chatwork-safe) [ View all Discussions ](https://www.g2.com/products/chatwork/discuss) ## Pricing Options Pricing provided by ChatWork. ### Personal $4 per month ### Business $5 per month ### Free $0 per month [ View More Pricing Information ](https://www.g2.com/products/chatwork/pricing) ChatWork Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack 4.5/5(39,265) [ Compare Now ](https://www.g2.com/compare/chatwork-vs-slack) ##### ##### ChatWork Features Business Instant Messaging File Sharing Notifications Search Business Instant Messaging Audio Conferencing Video Conferencing Generative AI - Business Instant Messaging Text Summarization AI - Business Instant Messaging AI Powered Search Smart Notifications AI Powered Language Translation [ View More Features ](https://www.g2.com/products/chatwork/features) ##### Categories on G2 [Business Instant Messaging](https://www.g2.com/categories/business-instant-messaging) ##### Explore More [Tontine](https://www.g2.com/glossary/tontine-definition)[Which API management software offers the best analytics?](https://www.g2.com/discussions/which-api-management-software-offers-the-best-analytics)[Best quality management systems for small software firms](https://www.g2.com/discussions/best-quality-management-systems-for-small-software-firms-what-s-working-in-2025) [Which business entertainment services offer clear expectations and verified reviews without complex implementation?](https://www.g2.com/discussions/which-business-entertainment-services-offer-clear-expectations-and-verified-reviews-without-complex-implementation)[Which network management software offers the best real-time monitoring?](https://www.g2.com/discussions/which-network-management-software-offers-the-best-real-time-monitoring)[Pros and Cons Details](https://www.g2.com/products/chatwork/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)