Introducing G2.ai, the future of software buying.Try now
Compare Aspect Workforce and Calabrio ONE 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
my.SQM Auto QA
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Scorebuddy
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Go1
Visit Website
At a Glance
Market Segments
Enterprise (63.4% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aspect Workforce
Star Rating
(302)4.2 out of 5
Market Segments
Enterprise (63.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Aspect WorkforceCalabrio ONE
Star Rating
(374)4.5 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONESummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Calabrio ONE excels in Ease of Use with a score of 9.0, while Aspect Workforce lags behind at 7.9. Reviewers mention that Calabrio's intuitive interface and user-friendly design make it easier for agents to navigate and utilize the software effectively.
- Reviewers mention that Calabrio ONE shines in Quality of Support, scoring 9.0 compared to Aspect Workforce's 7.9. Users on G2 highlight the responsiveness and helpfulness of Calabrio's support team, often resolving issues quickly and efficiently.
- Users say that Calabrio ONE offers superior Skills Management features, scoring 9.0 versus Aspect Workforce's 8.2. Reviewers appreciate the detailed skill tracking and development tools that help optimize workforce capabilities.
- G2 users report that Calabrio ONE's Shift Scheduling capabilities are highly rated at 9.3, while Aspect Workforce scores 9.0. Users mention that Calabrio's automated scheduling tools significantly reduce manual effort and improve scheduling accuracy.
- Reviewers mention that Calabrio ONE provides robust Forecasting tools, scoring 9.0 compared to Aspect Workforce's 7.9. Users appreciate the accuracy of Calabrio's forecasting algorithms, which help in better resource planning and management.
- Users on G2 report that Calabrio ONE's Mobile Access features are rated at 8.5, while Aspect Workforce falls short at 7.5. Reviewers say that Calabrio's mobile app allows agents to manage schedules and access important information on-the-go, enhancing flexibility and productivity.
Pricing
Entry-Level Pricing
Aspect Workforce
No pricing availableCalabrio ONE
No pricing availableFree Trial
Aspect Workforce
No trial information availableCalabrio ONE
No trial information availableRatings
Meets Requirements
8.5
254
8.8
300
Ease of Use
7.9
256
9.0
308
Ease of Setup
7.2
162
8.6
215
Ease of Admin
7.5
153
8.5
142
Quality of Support
7.9
239
9.0
284
Has the product been a good partner in doing business?
8.4
149
8.8
143
Product Direction (% positive)
8.4
247
9.1
296
Features by Category
Quality Assurance
Not enough data
9.3
75
Not enough data
8.9
74
Not enough data
9.0
76
Engagement
Not enough data
8.7
77
Not enough data
9.2
75
Not enough data
9.1
73
Performance
Not enough data
8.6
69
Not enough data
9.2
75
Generative AI
Not enough data
9.3
23
Not enough data
9.1
23
Workforce Management
8.9
46
|
Verified
9.1
144
|
Verified
8.1
44
|
Verified
8.9
146
|
Verified
9.0
46
|
Verified
9.2
146
|
Verified
8.8
45
|
Verified
8.8
139
|
Verified
7.5
36
|
Verified
8.3
136
Administration
8.0
46
|
Verified
8.7
143
|
Verified
7.9
45
|
Verified
8.9
143
|
Verified
8.0
44
|
Verified
8.7
147
|
Verified
7.9
46
|
Verified
8.9
145
|
Verified
8.6
46
|
Verified
8.8
144
|
Verified
Feedback Management
Not enough data
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Feedback Analysis
Not enough data
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Feedback Sources
Not enough data
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
75
Not enough data
8.4
71
Not enough data
8.5
75
Not enough data
8.9
75
Not enough data
9.1
77
Not enough data
8.4
77
Not enough data
8.6
75
Not enough data
8.3
75
Workforce Management Platform Features
Not enough data
8.9
82
Not enough data
9.1
87
Not enough data
9.1
86
Not enough data
9.0
85
Not enough data
8.8
78
Not enough data
8.6
80
Not enough data
8.9
85
Not enough data
8.8
83
Not enough data
8.2
82
Not enough data
7.9
77
Categories
Categories
Shared Categories
Aspect Workforce and Calabrio ONE are categorized as Contact Center Workforce and Workforce Management
Unique Categories
Aspect Workforce has no unique categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, and Speech Analytics
Reviews
Reviewers' Company Size
Aspect Workforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
12.1%
Telecommunications
10.0%
Insurance
7.6%
Information Technology and Services
6.9%
Retail
6.2%
Other
57.2%
Consumer Services
13.1%
Hospital & Health Care
11.7%
Financial Services
11.1%
Telecommunications
6.8%
Information Technology and Services
6.6%
Other
50.7%
Alternatives
Discussions
What factors affect the FTE calculation? How the shrinkage module impact that calculation ?
1 Comment
CC
The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. Read more
Where is the best place to retrive training docs?
1 Comment
SH
For training documentation or questions, please go to https://www.aspect.com/support. You can either chat/call our support team directly, or log in to the...Read more
What does aspect software do?
1 Comment
SL
Aspect/Alvaria is a workforce management software tool. This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service...Read more
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
