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Compare Aspect Workforce and Calabrio ONE 
Featured Products
At a Glance
Market Segments
Enterprise (63.1% of reviews)
Mid-Market (55.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aspect Workforce
Star Rating
(303)4.2 out of 5
Market Segments
Enterprise (63.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Aspect WorkforceCalabrio ONE
Star Rating
(377)4.5 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONESummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Calabrio ONE excels in user satisfaction, boasting a significantly higher overall score compared to Aspect Workforce. Users appreciate its user-friendly interface, which simplifies checking schedules and adhering to plotted tasks, making daily operations smoother.
- According to verified reviews, Calabrio ONE's implementation process is notably quick and intuitive, with users highlighting that the initial setup was a breeze. In contrast, Aspect Workforce has received feedback indicating that its setup can be more challenging, which may lead to delays in getting started.
- Users say that Calabrio ONE provides high accuracy in workforce management, effectively addressing adherence and reporting needs. This reliability is a key factor for users in business analysis roles, who find its features invaluable for monitoring agent performance.
- Reviewers mention that while Aspect Workforce is a solid tool for forecasting and scheduling, it lacks the same level of user satisfaction as Calabrio ONE. Users have noted that while it helps with tracking offline activities, it doesn't match the ease of use and functionality that Calabrio offers.
- G2 reviewers highlight that Calabrio ONE's quality of support is superior, with users rating it highly for responsiveness and helpfulness. In comparison, Aspect Workforce's support has received mixed reviews, indicating that users may not always find the assistance they need promptly.
- According to recent feedback, both products have strengths in scheduling, but Calabrio ONE's features for agent self-service and mobile access are particularly praised. Users appreciate the ability to manage their schedules on-the-go, which enhances flexibility and productivity, while Aspect Workforce's mobile capabilities are seen as less robust.
Pricing
Entry-Level Pricing
Aspect Workforce
No pricing availableCalabrio ONE
No pricing availableFree Trial
Aspect Workforce
No trial information availableCalabrio ONE
No trial information availableRatings
Meets Requirements
8.5
257
8.8
302
Ease of Use
7.9
259
9.0
310
Ease of Setup
7.2
165
8.6
217
Ease of Admin
7.5
153
8.5
142
Quality of Support
7.9
242
9.0
286
Has the product been a good partner in doing business?
8.4
149
8.8
143
Product Direction (% positive)
8.5
250
9.1
298
Features by Category
Quality Assurance
Not enough data
9.3
75
Not enough data
8.9
74
Not enough data
9.0
76
Engagement
Not enough data
8.7
77
Not enough data
9.2
75
Not enough data
9.1
73
Performance
Not enough data
8.6
69
Not enough data
9.2
75
Generative AI
Not enough data
9.3
23
Not enough data
9.1
23
Workforce Management
8.9
49
|
Verified
9.1
146
|
Verified
8.2
46
|
Verified
8.9
147
|
Verified
9.0
49
|
Verified
9.2
148
|
Verified
8.9
47
|
Verified
8.8
140
|
Verified
7.6
38
|
Verified
8.3
137
Administration
8.0
48
|
Verified
8.7
145
|
Verified
8.0
48
|
Verified
8.9
145
|
Verified
8.0
47
|
Verified
8.7
149
|
Verified
8.0
48
|
Verified
8.9
147
|
Verified
8.6
49
|
Verified
8.8
145
|
Verified
Feedback Management
Not enough data
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Feedback Analysis
Not enough data
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Feedback Sources
Not enough data
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
6
8.5
75
8.6
6
8.4
71
9.3
5
8.5
75
8.6
6
8.9
75
9.4
6
9.1
77
8.6
6
8.4
77
9.7
6
8.6
75
9.7
6
8.3
75
Workforce Management Platform Features
8.9
6
8.9
82
9.2
6
9.1
87
9.4
6
9.1
86
9.7
5
9.0
85
9.4
6
8.8
78
9.2
6
8.6
80
9.4
6
8.9
85
9.3
5
8.8
83
9.7
5
8.2
82
9.7
6
7.9
77
Categories
Categories
Shared Categories
Aspect Workforce and Calabrio ONE are categorized as Contact Center Workforce and Workforce Management
Unique Categories
Aspect Workforce has no unique categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, and Speech Analytics
Reviews
Reviewers' Company Size
Aspect Workforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.9%
Telecommunications
10.2%
Insurance
7.5%
Information Technology and Services
6.8%
Retail
6.1%
Other
57.3%
Consumer Services
13.0%
Hospital & Health Care
11.6%
Financial Services
11.0%
Telecommunications
6.8%
Information Technology and Services
6.5%
Other
51.0%
Alternatives
Discussions
What factors affect the FTE calculation? How the shrinkage module impact that calculation ?
1 Comment
CC
The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. Read more
Where is the best place to retrive training docs?
1 Comment
SH
For training documentation or questions, please go to https://www.aspect.com/support. You can either chat/call our support team directly, or log in to the...Read more
What does aspect software do?
1 Comment
SL
Aspect/Alvaria is a workforce management software tool. This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service...Read more
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
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