Calabrio ONE Features

As reported in 75 Calabrio ONE reviews. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

As reported in 71 Calabrio ONE reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

As reported in 75 Calabrio ONE reviews. Enables users to view and transact business with the same content in multiple languages and currencies.

Grant access to select data, features, objects, etc. based on the users, user role, and groups. 75 reviewers of Calabrio ONE have provided feedback on this feature.

As reported in 77 Calabrio ONE reviews. Is consistently available (uptime) and allows users to complete tasks reliably.

Is accessible from a mobile device and by users on the go. This feature was mentioned in 77 Calabrio ONE reviews.

As reported in 75 Calabrio ONE reviews. Provides analytics tools that reveal important business metrics and track progress.

Creates dashboards to track information like open positions, current headcount, and recruiting pipeline. 75 reviewers of Calabrio ONE have provided feedback on this feature.

As reported in 82 Calabrio ONE reviews. Predict the number and types of employees necessary to meet anticipated demand to control labor costs.

Plan employee work shifts according to availability and provide notifications to employees when they are scheduled. This feature was mentioned in 87 Calabrio ONE reviews.

As reported in 86 Calabrio ONE reviews. Let employees track the hours they have worked through integrations with time tracking products or built in time tracking features.

As reported in 85 Calabrio ONE reviews. Employees can submit paid time off (PTO) or leave of absence requests that managers can approve or deny within the platform.

Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. This feature was mentioned in 78 Calabrio ONE reviews.

Based on 80 Calabrio ONE reviews. Identify high performing employees with potential to be promoted with minimal development.

Based on 85 Calabrio ONE reviews. Tools designed to help analyze employee data and develop baselines for evaluating and optimizing workforce management.

Web portals through which employees can view their schedules, submit PTO requests, configure work availability and preferences, and self-schedule from available work times. This feature was mentioned in 83 Calabrio ONE reviews.

Managers and employees can create or claim available work shifts and receive notifications on their mobile device. This feature was mentioned in 82 Calabrio ONE reviews.

Message other team members or managers through built-in text or emailing functions and communicate scheduling or leave requests. 77 reviewers of Calabrio ONE have provided feedback on this feature.

As reported in 75 Calabrio ONE reviews. Provides tools for evaluating customer interactions

As reported in 74 Calabrio ONE reviews. Offers features for maintaining fair and consistent scoring

As reported in 76 Calabrio ONE reviews. Generates quality and performance reports

Based on 77 Calabrio ONE reviews. Tools for providing personalized feedback and coaching sessions

Provides a centralized dashboard for agents to view their scores and feedback 75 reviewers of Calabrio ONE have provided feedback on this feature.

Tools for educating and training agents This feature was mentioned in 73 Calabrio ONE reviews.

Integrates with other customer service or CRM software 69 reviewers of Calabrio ONE have provided feedback on this feature.

As reported in 75 Calabrio ONE reviews. Helps ensure customer privacy and data protection

Based on 146 Calabrio ONE reviews and verified by the G2 Product R&D team. Offers complete visibility into agent availability to efficiently create and manage schedules.

Based on 147 Calabrio ONE reviews and verified by the G2 Product R&D team. Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.

Based on 148 Calabrio ONE reviews and verified by the G2 Product R&D team. Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.

Based on 140 Calabrio ONE reviews and verified by the G2 Product R&D team. Allows agents to set their own preferences, request time off, and trade shifts.

Allows users to access the software using mobile devices. This feature was mentioned in 137 Calabrio ONE reviews.

Based on 144 Calabrio ONE reviews and verified by the G2 Product R&D team. Automates some or all operation related tasks

Based on 144 Calabrio ONE reviews and verified by the G2 Product R&D team. Monitors call volume and quality to evaluate agent performance.

Based on 148 Calabrio ONE reviews and verified by the G2 Product R&D team. Has a centralized dashboard for users to interact with.

Based on 146 Calabrio ONE reviews and verified by the G2 Product R&D team. Forecasts scheduling needs based on historical data.

Based on 145 Calabrio ONE reviews and verified by the G2 Product R&D team. Tracks agent workloads throughout the day and helps supervisors allocate resources as needed.

Based on 23 Calabrio ONE reviews. Tag content to organize and assign to specific departments or categories

Based on 23 Calabrio ONE reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Based on 26 Calabrio ONE reviews. Allows users to easily build customized reports and dashboards.

Identifies key phrases, themes, and patterns within a given text This feature was mentioned in 23 Calabrio ONE reviews.

Outputs the sentiment (positive or negative) of a given text This feature was mentioned in 23 Calabrio ONE reviews.

Measures and reports on NPS, CSAT, or other metrics over time 20 reviewers of Calabrio ONE have provided feedback on this feature.

As reported in 16 Calabrio ONE reviews. Analyzes feedback from online reviews

Based on 17 Calabrio ONE reviews. Analyzes feedback from surveys through built-in survey features or integrations with survey tools

Analyzes customer feedback from social media This feature was mentioned in 14 Calabrio ONE reviews.

Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat 18 reviewers of Calabrio ONE have provided feedback on this feature.

Allows users to generate text based on a text prompt. This feature was mentioned in 23 Calabrio ONE reviews.

Condenses long documents or text into a brief summary. 23 reviewers of Calabrio ONE have provided feedback on this feature.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives