--- title: Calabrio ONE Reviews meta\_title: 'Calabrio ONE Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 435 reviews by the users' company size, role or industry to find out how Calabrio ONE works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 435 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Calabrio ONE Reviews & Product Details Visit Website Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement. * * * Product Website Calabrio ONE Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Calabrio ONE Community](https://www.g2.com/products/calabrio-one/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/calabrio-one/pricing) Verint Solutions (1) See how Verint products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Verint Open Platform SolutionBy Verint ](/sellers/verint/solutions/verint-open-platform) Show More ## Calabrio ONE Integrations (16) What do users say about integrations? Verified by Calabrio ONE [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cisco Finesse ](https://www.g2.com/products/cisco-finesse/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gladly ](https://www.g2.com/products/gladly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kustomer ](https://www.g2.com/products/kustomer/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tableau ](https://www.g2.com/products/tableau/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Talkdesk ](https://www.g2.com/products/talkdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio Flex ](https://www.g2.com/products/twilio-twilio-flex/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Webex Calling ](https://www.g2.com/products/webex-calling/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday HCM ](https://www.g2.com/products/workday-hcm/reviews) Show More ![Jackie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie P.") JP Jackie P. 12/2/2025 "Accurate and User-Friendly with Room for Report Enhancement" 5/5 What do you like best about Calabrio ONE? I appreciate the high accuracy of Calabrio ONE, which allows me to rely on it confidently as a tool for my work in workforce management. It addresses adherence and reporting needs very effectively. The initial setup was a breeze compared to doing everything manually in Google Sheets, making our processes much more efficient and less time-consuming. Review collected by and hosted on G2.com. What do you dislike about Calabrio ONE? I wish we had more reports that gave way more details. Review collected by and hosted on G2.com. What problems is Calabrio ONE solving and how is that benefiting you? I use Calabrio ONE for workforce adherence and reports, making it reliable and accurate. It simplified setup from manual work and Google Sheets. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Lynn K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lynn K.") LK Lynn K. Global Project Leader Enterprise (\> 1000 emp.) 2/26/2020 "Love WFM and all the ease of use in the tool!" 0/5 What do you like best about Calabrio ONE? I enjoy the ability to use Intra day dynamics to ensure when things change in the call center I can adjust breaks and lunches quickly to make sure the customers are not affected. I am impressed with the Success Center and the employees willing to assist me when I am having trouble with just about anything. Review collected by and hosted on G2.com. What do you dislike about Calabrio ONE? The parts I dislike are because of our inner company tools and nothing to do with the Calabrio software. Review collected by and hosted on G2.com. Recommendations to others considering Calabrio ONE: This tool is just that a software tool. If you do not put in the time to set it up properly and have commitment from the leaders to put everything in the tool threat the agents do it will not help you. Consistency and accuracy is key to the success of this tool. Review collected by and hosted on G2.com. What problems is Calabrio ONE solving and how is that benefiting you? The ability to schedule agents and use real time data to ensure our customers are receiving the best service. Review collected by and hosted on G2.com. Show More 5/14/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/24/2025 "Calabrio is great! (For most cases)" 4/5 What do you like best about Calabrio ONE? The Calabrio One Cloud Client is very intuitive and user friendly. There is a ton of great out of the box features! I DO think that is important in my opinion to have admin access to the tool. If Calabrio will be managed via 3rd party and you wont be able to tinker with it to really take advantage of some of the more advanced and powerful features, you might find the experience a bit more unpleasant. There are ALOT of features and most of them are being iterated on and updated regularly. There is a lot on the roadmap as well that will solve some of the more minor complaints with usability or nice to haves. Overall if you need a great WFM tool that works well out of the box with a low floor of entry and a high ceiling of usability and powerful features Calabrio is a great choice! Review collected by and hosted on G2.com. What do you dislike about Calabrio ONE? There are a few features like the meetings module that can have wonky interactions with schedules. Mainly i think its a symptom of growing pains from when Calabrio acquired Teleopti and integrating other tools to it. In the 4 years that i have used it i have seen tremendous strides in functionality and bug fixes but there are some interactions that i just chalk up to it being quirky sometimes. Currently there is also two different surfaces you have to work on, The Calabrio One Cloud Client and the remote Desktop Web Client. More and more features are being moved from the remote desktop client and added to the Calabrio One Client which eventually will result in no longer needing the remote desktop surface. It's still in progress but i can see in a year from now (+/- a few months) having a much more streamlined experience for the back end users (wfm analysts, schedulers, admins etc.) The front end that the agents use is great and only need the one surface. Review collected by and hosted on G2.com. What problems is Calabrio ONE solving and how is that benefiting you? Calabrio solves our forecasting and scheduling needs. It also provides a pretty robust reporting tool as well as their new Insights tools that let us develop user friendly dashboards for our ops leads and agents to review metrics and drive engagement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jinelle W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jinelle W.") JW Jinelle W. customer service Mid-Market (51-1000 emp.) 8/12/2025 "calabrio review" 5/5 What do you like best about Calabrio ONE? I like it because of its user-friendly interface, robust reporting, and seamless integration with other systems. Review collected by and hosted on G2.com. What do you dislike about Calabrio ONE? areas for improvement, including issues with data accuracy, scheduling, and feature availability. Some users have also noted that certain features are not as intuitive as they could be and that the platform can experience performance slowdowns with large data sets. Review collected by and hosted on G2.com. What problems is Calabrio ONE solving and how is that benefiting you? solves problems related to workforce optimization, data silos, and agent performance in contact centers, ultimately benefiting you by improving customer experience and operational efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JS Jackie S. Pharmacy Manager Mid-Market (51-1000 emp.) 2/14/2025 "Multi-functional tool for contact centers" 4/5 What do you like best about Calabrio ONE? The QM feature of Calabrio and the ease of search with multiple filters and even text search is probably my favorite. Review collected by and hosted on G2.com. What do you dislike about Calabrio ONE? We are currently implementing Analytics and there are a lot of inconsitencies and issues so far in our testing. It doesn't give me confidence that our full reporting will be accurate. Review collected by and hosted on G2.com. What problems is Calabrio ONE solving and how is that benefiting you? Call recording for feedback review saves us from having to call back patients to confirm details. We also use for QA and future state analytics. It helps us get and maintain contracts and accredidations. Review collected by and hosted on G2.com. Show More 7/30/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tajay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tajay S.") TS Tajay S. Customer Representative Mid-Market (51-1000 emp.) 8/12/2025 "Calabrio Review" 5/5 What do you like best about Calabrio ONE? having a Unified Platform without having to switch between different systems - WFM scheduling, QA call recordings, and analytics are all in one place. Review collected by and hosted on G2.com. Review collected by and hosted on G2.com. What do you dislike about Calabrio ONE? Inaccurate Data Analysis. Users find the inaccurate data analysis in Calabrio ONE frustrating, affecting reporting and overall usability. Review collected by and hosted on G2.com. What problems is Calabrio ONE solving and how is that benefiting you? The platform ensures precise forecasting and scheduling, balancing staffing levels to prevent costly over- or understaffing. Real-time adherence monitoring keeps operations aligned with dynamic needs, boosting efficiency across teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 11/24/2025 "Centralized Platform That Streamlines QM, Agent Monitoring, Operations and WFM" 4/5 What do you like best about Calabrio ONE? I appreciate how everything is brought together in one place, including QM, agent monitoring, operations, and WFM. Review collected by and hosted on G2.com. What do you dislike about Calabrio ONE? I am not satisfied with how few straightforward options there are when comparing the WFM tool to other vendors, such as NICE. Review collected by and hosted on G2.com. What problems is Calabrio ONE solving and how is that benefiting you? I use this tool to create workload forecasts and schedule agents according to the projected requirements. It helps ensure that staffing aligns with anticipated needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Blake W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Blake W.") BW Blake W. Senior Vendor Manager Telecommunications Mid-Market (51-1000 emp.) 8/6/2025 "Great Product & Team" 4.5/5 What do you like best about Calabrio ONE? I like using Calabrio ONE because it has everything we need to run our contact center operation business which has multiple supported contact channels. I also like how easy it is for administrators to configure. Review collected by and hosted on G2.com. What do you dislike about Calabrio ONE? Calabrio's PM team struggled to execute during our analytics implementation. Also their documentation isn't always complete leading to implementation and data extraction delays. Their strong support team stepped up to help us though after providing feedback. Review collected by and hosted on G2.com. What problems is Calabrio ONE solving and how is that benefiting you? Providing intelligence on contact reasons and customer concerns. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JC Jeancarlos C. Workforce Management Data Analyst Enterprise (\> 1000 emp.) 11/24/2025 "Exceptional Scheduling Management for Seamless Operations" 5/5 What do you like best about Calabrio ONE? Scheduling management, nice colors and easy to use the front version, not the backend Review collected by and hosted on G2.com. What do you dislike about Calabrio ONE? Needs to be more flexible with reporting Review collected by and hosted on G2.com. What problems is Calabrio ONE solving and how is that benefiting you? Managing agent schedules. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PE Patricia E. Workforce Management Scheduling Supervisor Enterprise (\> 1000 emp.) 7/24/2025 "Robust System With Great Support" 4.5/5 What do you like best about Calabrio ONE? This system is chock full of features yet somehow not difficult to use once you've been properly trained. The support the company provides is outstanding. You have everything from one on one support to conferences to monthly meetings and tons of online resources. Review collected by and hosted on G2.com. What do you dislike about Calabrio ONE? There are different versions and not every user is on the same one. When looking at online resources to troubleshoot an issue, you have to be careful you don't waste time looking at the incorrect solution. Standardization of the product would be beneficial, though it's likely a cost thing. Review collected by and hosted on G2.com. What problems is Calabrio ONE solving and how is that benefiting you? We are now able to ensure that we have adequate coverage for call handling across all of our service queues and can make on demand changes when we don't. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Calabrio ONE? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Calabrio ONE ](https://www.g2.com/products/calabrio-one/discussions/new) GU Guest User What is Calabrio ONE used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-calabrio-one-used-for) GU Guest User • Last activity over 2 years ago What is calabrio WFM? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-calabrio-wfm) [ View all Discussions ](https://www.g2.com/products/calabrio-one/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months ### Average Discount 19% [ View More Pricing Information ](https://www.g2.com/products/calabrio-one/pricing) Calabrio ONE Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/calabrio-one-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d535153dfd4009f4b1b56073f49df130/aspect-workforce.png "Product Avatar Image") Aspect Workforce 4.2/5(315) [ Compare Now ](https://www.g2.com/compare/aspect-workforce-vs-calabrio-one) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ed06245bd1233bbb3747b164f2538ee3/nice-workforce-management.png "Product Avatar Image") NICE Workforce Management 4.3/5(90) [ Compare Now ](https://www.g2.com/compare/calabrio-one-vs-nice-workforce-management) ##### ##### Calabrio ONE Features Workforce Management Platform Features Shift Scheduling Time & Attendance Tracking Absence & Leave Management Workforce Management Agent Availability Skills Management Shift Scheduling Administration Automation Productivity Analysis Dashboards [ View More Features ](https://www.g2.com/products/calabrio-one/features) ## Top-Rated Alternatives [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Aspect Workforce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aspect Workforce") Aspect Workforce 4.2/5(315) ](https://www.g2.com/products/aspect-workforce/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/calabrio-one/competitors/alternatives) ##### Categories on G2 [Workforce Management](https://www.g2.com/categories/workforce-management)[SAP Store](https://www.g2.com/categories/sap-store)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics) [Workforce Management](https://www.g2.com/categories/workforce-management)[SAP Store](https://www.g2.com/categories/sap-store)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Highest-rated SAP store for efficient service apps](https://www.g2.com/discussions/highest-rated-sap-store-for-efficient-service-apps)[Media monitoring service with best reviews](https://www.g2.com/discussions/media-monitoring-service-with-best-reviews)[Which business entertainment platforms have the highest performer ratings and customer satisfaction for tech industry events?](https://www.g2.com/discussions/which-business-entertainment-platforms-have-the-highest-performer-ratings-and-customer-satisfaction-for-tech-industry-events) [What CLM software works well for in-house legal teams at mid-size companies that need contract tracking but not a full enterprise procurement suite?](https://www.g2.com/discussions/what-clm-software-works-well-for-in-house-legal-teams-at-mid-size-companies-that-need-contract-tracking-but-not-a-full-enterprise-procurement-suite)[Best billing platforms for subscription-based companies](https://www.g2.com/discussions/best-billing-platforms-for-subscription-based-companies)[Pros and Cons Details](https://www.g2.com/products/calabrio-one/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)