--- title: Basware Reviews meta_title: 'Basware Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 136 reviews by the users' company size, role or industry to find out how Basware works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 136 scale: '5' date_modified: '2026-10-30' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance ---

What do users say about Basware?

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Basware Reviews (136)

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4.1
136 reviews

Basware Reviews & Product Details

Pros & Cons

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Value at a Glance

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Time to Implement

6 months

Return on Investment

26 months

Reviews
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Verified User in Accounting
UA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Basware Review"
2.5/5
What do you like best about Basware?

When invoices are processed correctly, it works well. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Invoices are repeatedly coming back to my queue for additional approval or coding. We are not allowed to code invoices, can only pay with PO's unless flagged NO PO. Continually creating new PO's to cover overages on invoices. A lot of invoices come back saying PO used in full, but we can't see what AP sees in Baan. It would be nice to be able to do PO modification instead of creating new PO's for each one unless it is a rental invoice. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

Thanks for your feedback, if you would like to contact me directly at robert.wilson@basware.com I can look further into the issue you are facing

Verified User in Automotive
UA
Verified User in Automotive
Enterprise (> 1000 emp.)
"Basware experience"
5/5
What do you like best about Basware?

Basware is a great tool. It supports our invoice processes and it is easy to use. The Basware site is intuitive, I think there are no issues with finding something. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Nothing! Everything is clear to me. I have nothing to add. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

Thank you for your exceptionally positive review! We're delighted to hear how Basware has streamlined your invoice approval processes, boosting your productivity. Your satisfaction confirms that we're delivering on our promise to make AP operations as efficient and user-friendly as possible.

Verified User in Accounting
UA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Very easy to use"
5/5
What do you like best about Basware?

Very good approval flow setup, and very easy to make changes to payments monthly. Review collected by and hosted on G2.com.

What do you dislike about Basware?

The only downside is not being able to set defaults to certain fields that don't change when making a payment. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

Thanks for the positive feedback, it would be great if you could share more details to your CSM or directly to me as I would love to pass this on to product development team. Thanks Rob (robwil@basware.com)

RR
ROXANNA r.
Small-Business (50 or fewer emp.)
"office manager"
5/5
What do you like best about Basware?

I like that you can get your invoices, fast Review collected by and hosted on G2.com.

What do you dislike about Basware?

I don't have anything bad. The program is slow sometimes Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

Thank you, Roxanne, for sharing your experience. We're delighted to hear that Basware is making invoice retrieval quick and efficient for you, and we appreciate your patience as we continue to work on optimizing system performance.

DO
Dathan O.
Small-Business (50 or fewer emp.)
"System gets the job done"
3.5/5
What do you like best about Basware?

I like how it's broken into progression categories for the payment process. Review collected by and hosted on G2.com.

What do you dislike about Basware?

It may be our process, but the options selection when transferring or moving to another department doesn't have the descriptions I most frequently use. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

Thank you for sharing your thoughts, Dathan. It's great to hear that you appreciate how Basware streamlines the payment process into progression categories. We've noted your feedback about options for department transfers and will share it with our product management team for future improvements.

Verified User in Outsourcing/Offshoring
UO
Verified User in Outsourcing/Offshoring
Enterprise (> 1000 emp.)
"i use it to receive and review invoices"
4.5/5
What do you like best about Basware?

It's easy to read and easy to find the invoices that I need for my job, and I am able to approve them or forward them easily. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I don't have any dislikes about Basware at this time. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

Thank you for sharing your experience with Basware. We're delighted to hear that our platform has made invoice management efficient for you, eliminating the need for paper invoices and streamlining the approval process. Your positive feedback is integral to our continuous improvement and customer-centric approach.

Verified User in Accounting
IA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Basware is a great tool, but needs some improvements."
3.5/5
What do you like best about Basware?

All-in-one tool, Easy access and user friendly layout, lot of possibilities. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Basware is a standard tool and needs to be personalized. Lot of improvements could be done, but that needs bigger and better support. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

Thank you for your review, acknowledging Basware's all-in-one capabilities while also highlighting areas for improvement; your insights are invaluable in guiding our ongoing enhancements.

GB
Giorgian b.
Enterprise (> 1000 emp.)
"Friendly experience and easy accessibility"
5/5
What do you like best about Basware?

the clear and simple view of the tasks and reminders sent to your email Review collected by and hosted on G2.com.

What do you dislike about Basware?

the fact that you are not able to see the Pos raised by someone else Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

hank you, Giorgian, for sharing your experience with Basware on G2. We're pleased to hear you find our platform user-friendly and appreciate the clarity and simplicity it brings to your tasks.

Your feedback regarding visibility into POs raised by others is noted. We continually aim to refine our services based on valuable customer input like yours.

AL
Arturo L.
BPO Business Analyst
Enterprise (> 1000 emp.)
"Basware is a very robust platform with many capabilities for invoice processing"
4.5/5
What do you like best about Basware?

The user interface is easy to use and understand, the variety of filters available makes searching invoices much faster. Also the analytics dashboard is very informative and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Basware?

For the service now there is not a way to create a user or to link up with the Basware user, so it is not intuitive for new users. The views for the coding templates and coding rows must have an extraction button for downloading the files into an Excel. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

Thank you Arturo for the review, it's great to hear you are happy with the product and finding value with the analytics dashboard. We are working on some really exciting updates for Analytics that will be released in 2023. So keep an eye out for those :)

I will share your notes on ServiceNow setup to see what we can do to help there and will also discuss with the product management team your comments on coding templates.

Thanks,

Rob

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Enterprise (> 1000 emp.)
"Very helpful tool to stay organized"
5/5
What do you like best about Basware?

Sends reminders when something is incomplete or needs attention. An excellent tool to communicate with other colleagues. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I do not have anything that I dislike about Basware Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

Thank you for your positive review. We're delighted to hear that Basware's reminder feature and communication tools are aiding you in effectively managing invoices and ensuring prompt payments.

Questions about Basware? Ask real users or explore answers from the community

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GU
Guest User
•
Last activity about 3 years ago

What is purchase-to-pay process?

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GU
Guest User

What is your experience regarding pricing and costs for Basware, and how has it impacted your procurement processes?

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Pricing Insights

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

26 months

Average Discount

7%

Basware Comparisons
Basware Features
Due Dates
Payment Tracking
Workflows
Approvals
Batch Processing
Accounting
Accounting
Payments
Templates
Digital Invoices
Recurring Invoices