What do users say about Ashby?

My favorite thing about Ashby is how customizable it is. You can refine every interview loop, stage, scorecard, etc. to be exactly the way you want it to be. Review collected by and hosted on G2.com.

Ashby is very good at personalized links and tracking, but it can also be a bit finicky about tying information and interviews to a specific stage or interview type. Our recruiters can get confused if someone is moved to the wrong stage, and it’s not always clear how to fix it. I also wish you could assign email types (e.g., an availability request) to email templates so it’s easier to find the right one, instead of having to sort through several templates. Review collected by and hosted on G2.com.

Ashby’s user experience is hands down the best of any ATS out there. It’s so easy to use and there are way fewer clicks, and they’ve nailed so many ways to make recruiting more effective for us. Stage transition automation, direct booking links, and advanced scheduling have saved our small team hours of time.

The reporting takes a little getting used to, but once we had our dashboards set up they’ve been incredible. There are endless courses to take, and the team really set us up to be successful with premade dashboards we could follow along in. We’re also piloting People Workflows and it’s saved our team SO much time and energy on onboarding.

And the Ashby team has been the most helpful CSM team we’ve ever worked with. They’ve answered countless tickets for us, but honestly a lot of the time we don’t even need to email support because their knowledge hub is so comprehensive we can teach ourselves Review collected by and hosted on G2.com.

Truly not much! If anything, Ashby can do so much that it takes some time to learn everything it’s capable of, and we’re still discovering features we didn’t know existed. It’s a great problem to have, and between the knowledge hub and the support team there’s always a way to figure it out. Review collected by and hosted on G2.com.

While I haven't used other ATS systems, I really enjoy using Ashby. It is very user friendly and was easy for me to learn, and is easy for me to teach. It makes my job as an RC a lot easier. I like the UX design itself as well, and that they don't make major UX changes that would require us to relearn things. The ashby technical support folks and CSMs are fantastic! Review collected by and hosted on G2.com.

Sometimes ashby is buggy or slow. Also, there are a few ways that Ashby scheduling processes could make certain parts of scheduling a lot easier with some changes to the UX, and we've submitted feature requests for these updates. Hopefully they come soon. One of these is how Ashby pulls interviews from a search while scheduling, and another is being able to schedule combined debriefs with multiple candidates through ashby, which I currently have to do through google calendar. Review collected by and hosted on G2.com.

Our main reason for choosing Ashby was its focus on a data-driven approach to recruitment and strong functionality around reporting. As TA Lead, it is important to me to have correct and easy-to-access data about my team's performance, which is always live and up-to-date. And I can report on almost any metric or field in the system and create comprehensive dashboards with visualizations that I can share with management.

Other than that, Ashby has useful automations (scheduling, feedback collection, email campaigns, native integrations with Slack, HRM systems, notetaker, and Zapier). They also release new features constantly that help improve the usability of the platform. It is also very flexible and can be customised according to our needs, with various options to add custom fields that are specific to our business.

We haven't tested many AI features yet, but they are definitely in our backlog, as I see potential for our workflows. What's important for me is that AI functionality should support hiring decisions rather than making them, so I appreciate Ashby's approach to developing their AI features that still remain human-centric. Review collected by and hosted on G2.com.

As a recruitment agency and service company, we find some of Ashby's functionality less relevant to our needs, as the platform is primarily designed for internal hiring teams.

One feature we would particularly benefit from is the ability to share candidate profiles with external stakeholders who don't have Ashby accounts. Since our clients typically don't need or want access to our ATS, a simple way to share candidate profiles externally would help us streamline collaboration and reduce our reliance on additional tools.

That said, we understand that this limitation is largely related to our specific business model, and it hasn't significantly disrupted our workflows. We can also use integrations like Zapier to automate processes between Ashby and other tools, which helps bridge some of these gaps. Review collected by and hosted on G2.com.

I genuinely loved working with the Ashby team, and I can now see why so many companies choose Ashby as their ATS and leave such positive reviews.

The implementation team was absolutely amazing! With Nicola’s help, we had a clear plan, useful check-ins and support throughout. The resources, checklists and project structure made everything feel manageable. Even if you’d never set up a system before, you’d feel well supported. They really have thought of everything!

I’ve implemented many systems, and this was by far the smoothest experience. So much of the groundwork had already been done by the Ashby team, making it easy to follow the process and keep things moving. A huge thank you to Nicola and everyone involved! Review collected by and hosted on G2.com.

I genuinely can’t find much to dislike about Ashby at this point!

The only drawback I’ve encountered is that a few integrations weren’t as seamless as I’d hoped, although this isn’t necessarily a limitation on Ashby’s side. For example, we haven’t been able to view employees’ Deel onboarding progress directly in Ashby.

Some of the setup can also feel a little complex or overwhelming at first, simply because there’s so much you can customise. However, the helpful guides, AI support and support from the Ashby team make it very manageable. Review collected by and hosted on G2.com.

One of the biggest advantages of Ashby is its flexibility and customisation capabilities. We've been able to build opening and offer approval workflows, create dashboards for leadership, automate notifications, and standardise recruitment processes across different regions.

The analytics and reporting capabilities are particularly impressive. Being able to create customised dashboards and schedule reports for different stakeholders has significantly improved visibility into hiring activities.

I also appreciate how everything is available in one platform, from candidate management and interview scheduling to feedback collection, approvals, and reporting. Review collected by and hosted on G2.com.

While Ashby offers extensive functionality, there is definitely a learning curve, especially for users who are new to the platform. Some advanced configurations and reporting features take time to understand.

One area that could be improved is contract management. Once an offer or contract is generated through Ashby, there is no option to directly edit the document, which can be limiting when last-minute changes or corrections are required. Having more flexibility to edit contracts after generation would make the process much smoother.

However, the Ashby support team has been very responsive and helpful in addressing queries and exploring possible solutions. Review collected by and hosted on G2.com.

Ashby brings the recruiting process into one place. Before Ashby, you often needed to piece together different systems for scheduling, sourcing, offers, etc. It is a highly configurable system, has better reporting than most ATSs I've used, and it’s easy to onboard interviewers and get them using the platform.

They’ve also continued to build out integrations and AI features that make the platform more powerful. Review collected by and hosted on G2.com.

I primarily use Ashby’s Foundations plan with early-stage companies, though I’ve also used some of the more powerful features available on higher tiers.

Foundations has a few limitations I’d love to see addressed. It includes one offer letter template, which you can work around with conditional formatting, but it doesn’t support sending NDAs for e-signature directly from Ashby.

I’d also like more flexibility in agency permissions on Foundations. Standard agency users can submit candidates and add notes, but they can’t move candidates through stages or schedule interviews. There’s a workaround, and higher tiers offer custom permission roles, but I’d love a simpler way to give agencies the right level of access on Foundations.

Pricing is reasonable for new companies. On seat-based plans, though, I’ve found it can be harder to predict costs as more people need access. Ashby has added permission automation that helps teams manage and reuse seats as roles open and close, but I’d still appreciate more predictable pricing.

Overall, it’s a pretty robust platform. Review collected by and hosted on G2.com.

What I like best about Ashby is how much of our recruiting workflow we can keep in one place, from candidate communication and interview scheduling to feedback. As a TA Coordinator, having that context together makes it easier to manage handoffs and keep interviews moving without constantly switching tools.

I especially appreciate the flexibility of the interview stages. We’ve repurposed the take-home stage so Sales and XDR candidates can upload their presentation decks directly, giving interviewers access without us having to manually forward files. It’s a small change that cuts out repetitive coordination and makes prep smoother for everyone. Review collected by and hosted on G2.com.

The biggest area for improvement is scheduling flexibility and integrations. For 1:1 interviews, we still need to use the Candidate Availability link rather than letting candidates choose directly from available interviewer times. That adds back-and-forth because collecting candidate availability and matching it against interviewer calendars remain separate steps.

I’d also like Direct Booking to support multiple interviews and panel interviews, accounting for everyone’s availability. More flexible integrations would let our connected tools use interviewer availability and interview-plan details to help coordinate scheduling, rather than just collect information. This would reduce manual calendar checks, speed up booking, and create a smoother experience for candidates and interviewers. Review collected by and hosted on G2.com.

Ashby's user experience is solid overall! We love that it's all-in-one, so we replaced separate tools for our ATS, sourcing, scheduling, and reporting and cut costs instead of adding more point solutions. We also love how easy it is to connect Ashby to our project management tool through its MCP.

The admin settings are easy to use while still being more flexible than other ATSs. Ashby has an enterprise-level foundation for security, reporting, and building repeatable processes. It seems like they've thought about everything!

Reporting is also a massive win, since we can report on just about anything in the hiring process.

I also appreciate how fast the company moves. They consistently ship new features and keep pace as the market evolves.

Lastly, working with the Ashby team has been amazing! Our CSM is hands down the best we've had across any of our tools. He knows our setup inside and out, advocates for our feedback with the product team, and helps us find practical workarounds when we hit a limitation. Review collected by and hosted on G2.com.

Permissions and approval logic are two areas where I’d love to see more flexibility.

In our setup, giving someone access to create jobs within a department also required broader access to historical jobs or candidate feedback, which creates extra admin work to protect sensitive information. We’d prefer separate options to grant access to current, future, or historical jobs in bulk instead of bundling them together. Someone should be able to create new jobs in a department/location without requiring access to historical jobs in that department/location. More granular controls would help us give people the access they need without exposing unrelated hiring data.

For approval routes, we'd love parallel approvals to offer the same flexibility as sequential approvals in Ashby. Ideally, we could send requests to multiple approver groups at once, list several eligible approvers in each group, and require only one approval per group. Today we manually swap in backups when someone is out, which adds admin work and can delay offers.

There are a few small things like this that could be improved, but overall Ashby's product has evolved quickly, and they've already addressed other gaps we've flagged. We're confident these will get there too. Review collected by and hosted on G2.com.

Ashby integrates with several of the systems we use, it is so much more detailed and in-depth with its capabilities as a talent function that it has unlocked much more reporting for us to leverage data with our stakeholders but also internally as a department.

One of the biggest wins for us was how much Ashby was able to automate with contracts and onboarding, removing the need for manual tickets to track onboarding it was all done within one place and pulling information automatically from candidate forms.

I will also say that the implementation and customer success has been second to none, it is such a complex system but we were guided through it by Lauren and Nicola with the utmost confidence, they broke things down in a clear way, guided us where necessary and had such depth of knowledge that it made things clearer whenever we needed clarity. 10/10!

Would highly recommend Ashby as an ATS for any company that is looking to be driven by data and automation Review collected by and hosted on G2.com.

I do think that the UI can be simpler, sometimes it is confusing and that has been flagged by some of our stakeholders who were less engaged in the training sessions, once you get to grips with it as a system it is intuitive to use but on first glance and initial usage it can be a lot! Review collected by and hosted on G2.com.