Apricot Reviews & Product Details

Apricot Overview

What is Apricot?

Apricot is a secure and flexible case management system ideal for small to mid-sized nonprofits who want an easy-to-use platform to centralize client and volunteer data, track outcomes, and measure performance.

Apricot Details
Website
Product Description

Apricot offers affordable online data management solutions for small to medium sized nonprofit organizations


Seller Details
Seller
Social Solutions
Year Founded
2000
HQ Location
Austin, TX
LinkedIn® Page
www.linkedin.com
294 employees on LinkedIn®

Overview Provided by:
Marketing
Show More
Answer a few questions to help the Apricot community
Have you used Apricot before?
Yes

Apricot Reviews

Write a Review
Filter reviews

LinkedIn®
Connections
Popular Mentions
Showing 30 Apricot reviews
Popular Mentions
Showing 30 reviews
Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
For Category
All Industries
Review Type
Region
Already have Apricot?
Write a Review
Transformational Ministry Coordinator & Volunteer Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
AN
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Apricot is easy to learn for standard users and administrators. I am able to easily build out forms that meet my needs and the client's. Additionally, there are a lot of features available to improve the client experience--constantly unveiling new things! Review collected by and hosted on G2.com.

What do you dislike?

Bugs- it works 98% of the time like it should, but every now and then I will receive an error for some unknown reason or reports will populate incomplete data. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's great for intake forms and tracking client interactions. It's particularly useful if you have many people working with the same client. Additionally, it's also improved our ability to evaluate our program. Review collected by and hosted on G2.com.

Show More
Show Less
AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love that it can be fully customized to support our needs. We can make updates to the forms and reports directly, without having to wait for the company or support team to do it. Our programs are constantly changing, and this system allows our data management to keep up. We have also been able to experiment with new processes and make adjustments as needed. We enjoy the freedom of doing those kinds of trial and error updates to support our work. Review collected by and hosted on G2.com.

What do you dislike?

We did not get good support in implementation, so there are some workflows that just don't properly meet our needs. Are programs are unique, we don't quite fit into a traditional category like 'school,' 'daycare,' 'food pantry,' etc. so designing a system that fully meets our needs has been a challenge. There also used to be more information and support around new feature roll-outs, whereas now it seems you need to pay a fee for a training to learn about new product offerings. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be sure to have a thorough understanding of how your programs work and what your data needs are, and be prepared to convey that to the implementation team so you can get started on the right foot. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We moved from paper record keeping for student enrollment, attendance, assessments, etc to this system. We can now pull out service statistics and annual counts much more easily than before. We also utilize the secure web form feature to allow our families to complete program registration online, which is something we used to do at in-person events. Our programs take place across multiple physical locations, so the web-based aspect of this program allows us to access and enter information from anywhere. Overall, the system has significantly cut down on staff hours spent processing paperwork or manually calculating program statistics. Review collected by and hosted on G2.com.

Show More
Show Less
UN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Apricot is simple to navigate and doesn't have too much duplication within the program. The idea of folders is easy to follow and train staff on, particularly those not as competent with computers. Review collected by and hosted on G2.com.

What do you dislike?

The program is not always reliable. Data doesn't always show up that has been inputted and the customer service is somewhat lacking. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Software itself isn't bad and is pretty easy to use but data can be unreliable at times with multiple users and customer service wasn't the best. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The software does provide a way to track volunteers, donors, and clients within one program, which is nice. They're basic features but enough for what we need. Review collected by and hosted on G2.com.

Show More
Show Less
Financial Assistance Caseworker
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

That is so easy and self explanatory. Any one can you it and understand it. Review collected by and hosted on G2.com.

What do you dislike?

I personally would change the colors of everything. I prefer more vibrant bright colors then regularly grey ad white ones. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to keep up with my clients budget. Also with everyone in there household as well. Review collected by and hosted on G2.com.

Show More
Show Less
UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that it is customizable depending on your needs. Review collected by and hosted on G2.com.

What do you dislike?

Information is hard to find in searches. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping track of how many people we are helping and how. Review collected by and hosted on G2.com.

Show More
Show Less
AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I started using it to create a database for people with mental illness, Review collected by and hosted on G2.com.

What do you dislike?

Sometimes when I tried to go to the next page, It says that the record is archived. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Collect people who called our Helpline and go to our support groups. Review collected by and hosted on G2.com.

Show More
Show Less
AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Ease of use, our field staff was able to learner to use Apricot quickly. Review collected by and hosted on G2.com.

What do you dislike?

We are a small nonprofit and used Apricot for several years. It’s effective, but expensive for what you get. We had a minor billing dispute which we had a hard time resolving. We did not renew our contract and Apricot kept billing us. Next thing we had a lawyer/bill collector threatening our front line staff—and board members. Now our data is held hostage and we can’t get the issue resolved.

It’s been a very frustrating experience. Social Solutions is demanding almost twice as much as our auditors documented we owe. There are many other database options for small organizations, for example Amazon’s nonprofit AWS has a wide range of products you can create yourself—and own your own data. Be careful. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look for alternatives Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Difficult to speak to someone to resolve billing issue. Review collected by and hosted on G2.com.

Show More
Show Less
AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the customization ability. I can make the system look and perform just how I need and can remove unneeded data. Review collected by and hosted on G2.com.

What do you dislike?

It can be a little awkward at times when you are trying to put together a database tier. And if you mess up, good luck trying to figure out where. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Plan on spending a few weeks learning the software and a few months tweeking your data. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are really able to keep track of our clients and their progress so much better now. This product was a necessity we never knew we needed. Client's progress is now available in an easy to access format that can be shared with other users, or not depending on the level of access they need for their job. Review collected by and hosted on G2.com.

Show More
Show Less
UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It can keep and organize a variety of useful information. Password-protected for security. Reports can be run to slice and serve this information in many different and useful ways. Reports are exported in Excel, which I know how to use. Can use just one program for volunteers, donations, staff, and client info. Review collected by and hosted on G2.com.

What do you dislike?

It takes a while to feel comfortable using. Creating new reports and doing bulk-uploads can be tricky if not an expert on using the program. Reports are exported as raw data, needing to be organized/compiled better before presenting to others. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think the program can be tailored to meet a lot of needs, so talk to the support people to see if they can customize it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking client interactions, attendance & case notes, volunteer hours, and donations. Review collected by and hosted on G2.com.

Show More
Show Less
Youth Career Coach
Professional Training & Coaching
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Great way to track info for Social Services. We use this product to track our clients and their progress. get way to capture info and compile reports. Review collected by and hosted on G2.com.

What do you dislike?

That we have to link info to categories instead of it just being in each clients folders. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a great way to track info and I highly recommend using this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our state tracking system does not pull the reports or with the accuracy that we get from Apricot. Review collected by and hosted on G2.com.

Show More
Show Less
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I like that you can have multiple files. Review collected by and hosted on G2.com.

What do you dislike?

There is always something that goes wrong with this software. There are many times that your information will not save. It has changes all of the time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It needs to be where you can have more users and administrators on the accounts. You also need to have more options under some of the categories. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping client profiles for legal and residential services.

You can have many different types of files and services types in the software. Review collected by and hosted on G2.com.

Show More
Show Less
AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I love that I can create my own forms the way I desire for them to look. The report function has been exptremely helpful for reporting for grants! Review collected by and hosted on G2.com.

What do you dislike?

The email sync was difficult and never really worked well. Also, I would prefer to be able to create forms for different departments without having everyone access the whole file. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you understand that this may not be the best for a multidisciplinary agency. It can be really lengthy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to convert to onljne notes and have the ability to communicate across different departments. Again, I have loved the feature for doing reports and how we can have graphs as well for those grants. Review collected by and hosted on G2.com.

Show More
Show Less
AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love that we can make every form, report, and action completely customized to what we need. Review collected by and hosted on G2.com.

What do you dislike?

It takes time and all of the "examples"/templates are distracting and I am never sure whether to delete them or not. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We found it very difficult to find a client database as a small nonprofit that would allow us to track our clients in the special ways that we serve them. This has solved that problem because every client has a profile and we can update our interactions with them in bulk. We can run reports to identify our gaps in service as well. Review collected by and hosted on G2.com.

Show More
Show Less
UN
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Apricot allows for an organized way to collect data. Review collected by and hosted on G2.com.

What do you dislike?

I have found Apricot to be unintuitive when building forms and reports. Sometimes it takes a long time for forms to load through wizard links, which slows down data collection and entry considerably. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You will need to devote a good amount of time to learning how to program Apricot to get it to look like how you want it to look. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Apricot to collect data for evaluation of a federal program. Data collection is just beginning so we have not realized any benefits just yet. Review collected by and hosted on G2.com.

Show More
Show Less
UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is pretty easy to use, and it makes documentation easy to find. Review collected by and hosted on G2.com.

What do you dislike?

Some features seem unnecessary, and there are too many options. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps us to keep all of our information in one place, and it keeps everyone updated and on the same page. Review collected by and hosted on G2.com.

Show More
Show Less
AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Apricot is east to use, visually appealing, and customizable. Liked the form builder and other administrator tools. I was responsible for implementing to staff, and its setup made that easier for me. Review collected by and hosted on G2.com.

What do you dislike?

My company used it to keep track of grant forms we needed to fill out for services provide, which is not what it is meant for. So, it was always a bit off for us, but that's what Apricot sold us. For example, we had a very complicated system where a caller was handed off to other staff based on their needs. Aprciot's nestled form system did not allow us to do that easily enough because it required so much form entry to get across what we needed to the other staff member. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The form set up phase is crucial, really spend the time to be sure you are collecting the right information. Yes you can change it later, but it will affect your rollout to staff. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping up with constantly changing forms, and being able to quickly change the info collection setup. Apricot vastly improved our program outcome tracking and all our contact information for our membership campaign. Review collected by and hosted on G2.com.

Show More
Show Less
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

easy log in some times it gives great information Review collected by and hosted on G2.com.

What do you dislike?

dont like that once a name appear in not in it can not be removed once the employee leaves Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

none Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The easy access to client information and tracking and reports. Easy reports to case manage. Review collected by and hosted on G2.com.

What do you dislike?

having to link client tracking info to there files this should be part of there file already. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would Highly Recommend using Apricot. It is a great tracking tool and reporting tools. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking and report to our local board. Review collected by and hosted on G2.com.

Show More
Show Less
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

That you can run reports of different types of data Review collected by and hosted on G2.com.

What do you dislike?

That you can only add 15 users and 2 administrators Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

collection of demographic data Review collected by and hosted on G2.com.

Show More
Show Less
UN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love that it doesn't let me continue until I filled out all necessary fields. This helps with missing data in reports. Review collected by and hosted on G2.com.

What do you dislike?

Some reports are hard to read sometimes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Confidential client data. Review collected by and hosted on G2.com.

Show More
Show Less
UN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I liked that it was easy to navigate, the screens were simple and easy to maneuver. Review collected by and hosted on G2.com.

What do you dislike?

It was not intuitive as a system and was very cumbersome to track the various things our organization needed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use salesforce instead! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were solving the need to track client statistics and contact information, as well as volunteers and donors. Review collected by and hosted on G2.com.

Show More
Show Less
AN
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease of providing community wide wrap around services to clients. Review collected by and hosted on G2.com.

What do you dislike?

Occassionally it is can be too complicated in relation to items I am trying to input. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Keep an open mind. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Client Data Tracking. Review collected by and hosted on G2.com.

Show More
Show Less
UN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It has a simple interface to manage donors. Review collected by and hosted on G2.com.

What do you dislike?

We out grew it and needed something larger. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Check to see if they have expanded the options of growing with them. We were sad to leave them but we needed something that could manage more robust campaigns, including workplace campaigns. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Donor management. Review collected by and hosted on G2.com.

Show More
Show Less
AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I didn’t find the features or communtity as expansive or valuable to that of salesforce. The platform is easy to use but didn’t seem to bring anything extra to the table. Review collected by and hosted on G2.com.

What do you dislike?

Didn’t compare well to salesforce. Not as expansive of online support community. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Nons Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Apricot is a simple to use CrM. I think it would be very useful for orga that have not already invested in using salesforce Review collected by and hosted on G2.com.

Show More
Show Less