Apricot Reviews & Product Details

Apricot is easy to learn for standard users and administrators. I am able to easily build out forms that meet my needs and the client's. Additionally, there are a lot of features available to improve the client experience--constantly unveiling new things! Review collected by and hosted on G2.com.

Bugs- it works 98% of the time like it should, but every now and then I will receive an error for some unknown reason or reports will populate incomplete data. Review collected by and hosted on G2.com.

I love that it can be fully customized to support our needs. We can make updates to the forms and reports directly, without having to wait for the company or support team to do it. Our programs are constantly changing, and this system allows our data management to keep up. We have also been able to experiment with new processes and make adjustments as needed. We enjoy the freedom of doing those kinds of trial and error updates to support our work. Review collected by and hosted on G2.com.

We did not get good support in implementation, so there are some workflows that just don't properly meet our needs. Are programs are unique, we don't quite fit into a traditional category like 'school,' 'daycare,' 'food pantry,' etc. so designing a system that fully meets our needs has been a challenge. There also used to be more information and support around new feature roll-outs, whereas now it seems you need to pay a fee for a training to learn about new product offerings. Review collected by and hosted on G2.com.

Apricot is simple to navigate and doesn't have too much duplication within the program. The idea of folders is easy to follow and train staff on, particularly those not as competent with computers. Review collected by and hosted on G2.com.

The program is not always reliable. Data doesn't always show up that has been inputted and the customer service is somewhat lacking. Review collected by and hosted on G2.com.

That is so easy and self explanatory. Any one can you it and understand it. Review collected by and hosted on G2.com.

I personally would change the colors of everything. I prefer more vibrant bright colors then regularly grey ad white ones. Review collected by and hosted on G2.com.

I like that it is customizable depending on your needs. Review collected by and hosted on G2.com.

Information is hard to find in searches. Review collected by and hosted on G2.com.

I started using it to create a database for people with mental illness, Review collected by and hosted on G2.com.

Sometimes when I tried to go to the next page, It says that the record is archived. Review collected by and hosted on G2.com.

Ease of use, our field staff was able to learner to use Apricot quickly. Review collected by and hosted on G2.com.

We are a small nonprofit and used Apricot for several years. It’s effective, but expensive for what you get. We had a minor billing dispute which we had a hard time resolving. We did not renew our contract and Apricot kept billing us. Next thing we had a lawyer/bill collector threatening our front line staff—and board members. Now our data is held hostage and we can’t get the issue resolved.

It’s been a very frustrating experience. Social Solutions is demanding almost twice as much as our auditors documented we owe. There are many other database options for small organizations, for example Amazon’s nonprofit AWS has a wide range of products you can create yourself—and own your own data. Be careful. Review collected by and hosted on G2.com.

I like the customization ability. I can make the system look and perform just how I need and can remove unneeded data. Review collected by and hosted on G2.com.

It can be a little awkward at times when you are trying to put together a database tier. And if you mess up, good luck trying to figure out where. Review collected by and hosted on G2.com.

It can keep and organize a variety of useful information. Password-protected for security. Reports can be run to slice and serve this information in many different and useful ways. Reports are exported in Excel, which I know how to use. Can use just one program for volunteers, donations, staff, and client info. Review collected by and hosted on G2.com.

It takes a while to feel comfortable using. Creating new reports and doing bulk-uploads can be tricky if not an expert on using the program. Reports are exported as raw data, needing to be organized/compiled better before presenting to others. Review collected by and hosted on G2.com.

Great way to track info for Social Services. We use this product to track our clients and their progress. get way to capture info and compile reports. Review collected by and hosted on G2.com.

That we have to link info to categories instead of it just being in each clients folders. Review collected by and hosted on G2.com.

I like that you can have multiple files. Review collected by and hosted on G2.com.

There is always something that goes wrong with this software. There are many times that your information will not save. It has changes all of the time. Review collected by and hosted on G2.com.

I love that I can create my own forms the way I desire for them to look. The report function has been exptremely helpful for reporting for grants! Review collected by and hosted on G2.com.

The email sync was difficult and never really worked well. Also, I would prefer to be able to create forms for different departments without having everyone access the whole file. Review collected by and hosted on G2.com.

I love that we can make every form, report, and action completely customized to what we need. Review collected by and hosted on G2.com.

It takes time and all of the "examples"/templates are distracting and I am never sure whether to delete them or not. Review collected by and hosted on G2.com.

Apricot allows for an organized way to collect data. Review collected by and hosted on G2.com.

I have found Apricot to be unintuitive when building forms and reports. Sometimes it takes a long time for forms to load through wizard links, which slows down data collection and entry considerably. Review collected by and hosted on G2.com.

It is pretty easy to use, and it makes documentation easy to find. Review collected by and hosted on G2.com.

Some features seem unnecessary, and there are too many options. Review collected by and hosted on G2.com.

Apricot is east to use, visually appealing, and customizable. Liked the form builder and other administrator tools. I was responsible for implementing to staff, and its setup made that easier for me. Review collected by and hosted on G2.com.

My company used it to keep track of grant forms we needed to fill out for services provide, which is not what it is meant for. So, it was always a bit off for us, but that's what Apricot sold us. For example, we had a very complicated system where a caller was handed off to other staff based on their needs. Aprciot's nestled form system did not allow us to do that easily enough because it required so much form entry to get across what we needed to the other staff member. Review collected by and hosted on G2.com.

easy log in some times it gives great information Review collected by and hosted on G2.com.

dont like that once a name appear in not in it can not be removed once the employee leaves Review collected by and hosted on G2.com.

The easy access to client information and tracking and reports. Easy reports to case manage. Review collected by and hosted on G2.com.

having to link client tracking info to there files this should be part of there file already. Review collected by and hosted on G2.com.

That you can run reports of different types of data Review collected by and hosted on G2.com.

That you can only add 15 users and 2 administrators Review collected by and hosted on G2.com.

I love that it doesn't let me continue until I filled out all necessary fields. This helps with missing data in reports. Review collected by and hosted on G2.com.

Some reports are hard to read sometimes. Review collected by and hosted on G2.com.

I liked that it was easy to navigate, the screens were simple and easy to maneuver. Review collected by and hosted on G2.com.

It was not intuitive as a system and was very cumbersome to track the various things our organization needed. Review collected by and hosted on G2.com.

The ease of providing community wide wrap around services to clients. Review collected by and hosted on G2.com.

Occassionally it is can be too complicated in relation to items I am trying to input. Review collected by and hosted on G2.com.

It has a simple interface to manage donors. Review collected by and hosted on G2.com.

We out grew it and needed something larger. Review collected by and hosted on G2.com.

I didn’t find the features or communtity as expansive or valuable to that of salesforce. The platform is easy to use but didn’t seem to bring anything extra to the table. Review collected by and hosted on G2.com.

Didn’t compare well to salesforce. Not as expansive of online support community. Review collected by and hosted on G2.com.