--- title: Bonterra Apricot Reviews meta\_title: 'Bonterra Apricot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 347 reviews by the users' company size, role or industry to find out how Bonterra Apricot works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 347 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Bonterra Apricot Reviews & Product Details Visit Website Bonterra Apricot provides nonprofit organizations and public sector agencies with the resources, support and control they need to maximize impact in the communities they serve. Flexible program management solutions empower human services organizations to regain control of their programs-from streamlining the creation of forms and templates to simplifying data management and reporting. * * * Product Website Bonterra Apricot Seller [Bonterra](https://www.g2.com/sellers/bonterra) Discussions [Bonterra Apricot Community](https://www.g2.com/products/bonterra-apricot/discuss) Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/bonterra-apricot/pricing) ## Bonterra Apricot Integrations (2) What do users say about integrations? Verified by Bonterra Apricot [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") nOps ](https://www.g2.com/products/nops/reviews) Show More ![Kyle B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle B.") KB Kyle B. Program Data Analyst Small-Business (50 or fewer emp.) 1/8/2026 "Essential Tool for Data Synthesis and Aggregation" 4/5 What do you like best about Bonterra Apricot? It is a useful tool for synthesizing our data and being able to aggregate across different forms. We are a non-traditional partner whose primary interest is gathering data behind total kids we serve in various hospitals, grouped in myriad ways such as by specialist, unit, hospital, etc. While the learning curve took some time with helpful techs, I now feel confident in building out various needs and our team has bought in to daily use easily. The customer support team is usually prompt and help me to resolve issues that spring up quickly. Review collected by and hosted on G2.com. What do you dislike about Bonterra Apricot? Apricot Results Reporting has been clunky to adopt, as I often run into issues with load time and losing work if I am not diligently saving. It does eventually compute the totals I am after but I am reticent to build more things out as I am not always confident that it will implement. The load time on native reports can often time out as well; these issues are usually temporary but have slowed down workflows in a few spots. Review collected by and hosted on G2.com. What problems is Bonterra Apricot solving and how is that benefiting you? It pulls all of our program data under one platform and has eliminated the old way of having data logged only across spreadsheets. The data is used for program management and also to provide key information to funders. Review collected by and hosted on G2.com. Show More Response from Neil Grasso of Bonterra Apricot [Editedit](https://www.g2.com/survey_responses/bonterra-apricot-review-12191650/official_response/edit) Hi Kyle, Thank you for the detailed review! We're thrilled to hear that Bonterra Apricot has successfully consolidated your program data and eliminated those spreadsheet workflows, making it easier to track the children you serve across different hospitals, specialists, units, etc. We appreciate your acknowledging our customer support team's responsiveness. We're sorry to hear about the load time issues and workflow disruptions you've experienced with Apricot Results Reporting – we know how frustrating that can be. If you need additional support, please contact us at https://www.bonterratech.com/contact-us. Thank you again! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DM Dennis M. Small-Business (50 or fewer emp.) 3/16/2026 "Effortless Navigation, But Document Management Needs Improvement" 5/5 What do you like best about Bonterra Apricot? I find Bonterra Apricot very intuitive and I enjoy using it. I can organize my workflow easily and transition smoothly from screen to screen. I appreciate having everything in one spot, a place to keep documents, and the ability to edit as needed. I also like the ease of the program and how easy it is to navigate. Review collected by and hosted on G2.com. What do you dislike about Bonterra Apricot? There have been times when I completed a full assessment for a client at the very end and tried to save it, but it wouldn't allow me to. I had to delete everything and start from the beginning, causing my client to repeat the same answers. So I had to open Word at the same time to remember my notes. I also find if I have to add a document that's probably a year old or so, it doesn't go into chronological order. It goes in the folder as a new entry. I then have to go in again and alter the most recent ones to put them back in chronological order. Review collected by and hosted on G2.com. What problems is Bonterra Apricot solving and how is that benefiting you? I find Bonterra Apricot very intuitive, helping me organize my workflow and easily navigate between screens. It keeps everything in one spot, allowing document storage and editing as needed, although saving issues sometimes require workarounds. Review collected by and hosted on G2.com. Show More Response from Neil Grasso of Bonterra Apricot [Editedit](https://www.g2.com/survey_responses/bonterra-apricot-review-12484778/official_response/edit) Hi Dennis, Thank you for the detailed review! We're thrilled to hear that Bonterra Apricot's intuitive design and centralized workflow organization are helping you navigate seamlessly and keep everything in one place. We apologize for the frustrating saving issues and document sequencing problems you've experienced – we understand how disruptive this must be for both you and your clients. Please visit https://www.bonterratech.com/contact-us to reach out if you need further support. Thank you for choosing Bonterra! Validated ReviewerSource: G2 invite on behalf of seller ![Verified User in Individual & Family Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Individual & Family Services") AI Verified User in Individual & Family Services Small-Business (50 or fewer emp.) 7/9/2026 "Easy to Navigate and Effortless Reporting for Our Team" 4.5/5 What do you like best about Bonterra Apricot? I really like how easy everything is to navigate. It’s been very helpful for my team, and I can run my reports without any difficulty. Review collected by and hosted on G2.com. What do you dislike about Bonterra Apricot? I don’t like that people can’t personalize their Apricot. It would be nice to have options like fun color themes, or even a dark mode, so it feels a bit more personal. Review collected by and hosted on G2.com. What problems is Bonterra Apricot solving and how is that benefiting you? I haven’t had any issues that they needed to solve, but I do appreciate that if something does come up, the help center and tech support are easy to reach and communicate with. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller KM kayla M. Small-Business (50 or fewer emp.) 4/7/2026 "Effortless and Efficient with Bonterra Apricot" 5/5 What do you like best about Bonterra Apricot? I like how easy Bonterra Apricot is to use. The ease of using the system allows me to quickly get my notes done, giving me time to do other things. I really enjoy how easy Apricot makes it to quickly get my work in, especially since note-taking is probably my least favorite part of my job. I love Apricot because it's a lot easier to use than other programs we used before, like MyEvolve and Tier. It was really easy to learn how to navigate the system, and the setup process was smooth. Review collected by and hosted on G2.com. What do you dislike about Bonterra Apricot? ease of use Review collected by and hosted on G2.com. What problems is Bonterra Apricot solving and how is that benefiting you? I use Bonterra Apricot for work to keep up with what my supervisor asks. It helps me quickly get notes done, giving me time for other tasks, which is great because note-taking is my least favorite job part. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller CU cynthia u. CM Mid-Market (51-1000 emp.) 11/19/2025 "Intuitive, Customizable, and Secure Case Management for Non-Profits" 5/5 What do you like best about Bonterra Apricot? Users of the Bonterra Apricot case management app/software for non-profits highly value several key aspects, as detailed in various reviews. The best features consistently mentioned by users include: Ease of Use & Navigation: Many users find the interface intuitive, user-friendly, and easy to learn, making daily data entry and client searches more efficient. Centralized Client Data: The ability to store all client records, case histories, service interactions, and documentation in a single, organized, and secure location is a major benefit, providing a comprehensive view of each client's journey. Customization: The platform is highly customizable, allowing organizations to tailor forms, fields, and workflows to meet their specific program needs and evolving requirements without needing a developer. Reporting & Data Tracking: Users appreciate the robust reporting tools that help them track program metrics, outcomes, and statistics for grant applications, compliance, and internal audits, saving significant time compared to manual methods like spreadsheets. Time Savings & Efficiency: By streamlining data management and documentation processes, the software helps staff reduce paperwork and spend more time working directly with clients. Data Security: The platform offers strong security measures (HIPAA and FERPA compliant) to protect sensitive client information. While users appreciate these strengths, some mention a steep initial learning curve for administrators and occasional slowness or freezing issues as minor drawbacks Review collected by and hosted on G2.com. What do you dislike about Bonterra Apricot? Users of the Bonterra Apricot case management app generally highlight the benefits of having a centralized, secure system for managing client data within non-profit settings. While they mention areas for improvement, these often translate into positive possibilities or minor quibbles compared to the core functionality benefits: Robust Data Security and Compliance: The platform offers strong security measures (HIPAA and FERPA compliant) to protect sensitive client information, providing peace of mind to staff and clients alike. Powerful, though Complex, Reporting: While some users find the reporting builder tricky at first, the extensive customization options mean the system can produce highly specific reports needed for crucial grant applications and demonstrating program outcomes to stakeholders, offering immense value once mastered. Adaptable Customization: The high degree of customization means organizations can build the system around their unique programs and requirements, allowing the app to grow and change with the non-profit's evolving needs. Efficient Centralization: The ability to consolidate all client histories and services in one place eliminates data silos and reduces reliance on paper files or disparate spreadsheets, streamlining workflows significantly. Strong Potential for Impact Demonstration: Despite occasional performance issues, the software helps agencies track metrics effectively, which is vital for proving their impact and securing funding. Review collected by and hosted on G2.com. What problems is Bonterra Apricot solving and how is that benefiting you? Bonterra Apricot effectively solves the critical problem of decentralized and inefficient client data management for non-profits by consolidating all client records, case notes, and program metrics into a single, secure, and highly customizable database, which significantly benefits users by streamlining workflows, ensuring compliance, and enabling them to easily generate powerful reports to demonstrate impact and secure vital grant funding. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Vane R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vane R.") VR Vane R. Account lead Small-Business (50 or fewer emp.) 1/28/2026 "Easy to Use with Fast Support, But with Performance Issues" 3.5/5 What do you like best about Bonterra Apricot? I like that Bonterra Apricot is easy to use once you try it two or three times and that it allows a large amount of data to be hosted on the platform. Additionally, I appreciate the ease it provides when it comes to displaying and sharing data with others. I also like their customer service, as they resolved my problems and questions quickly, usually on the same day if there was any issue with a report. Review collected by and hosted on G2.com. What do you dislike about Bonterra Apricot? First, how to change some filters within the reports. Before, it was very easy to change something, now you have to do it by changing the script and that takes more time and is more laborious. For me specifically, I think it was not an implementation that improves my work, rather, it makes it even more complicated. Another point is that many times Bonterra Apricot takes too long to load and in certain forms where I have many fields, the form constantly presents errors when I want to change something. It literally takes me hours to change a single field because the form fails and fails constantly. And finally, with the new update, I no longer have access to customer service via chat. Review collected by and hosted on G2.com. What problems is Bonterra Apricot solving and how is that benefiting you? I use Bonterra Apricot to store data on a single platform accessible to many, facilitating the access and use of data, names, and numbers in my monitoring work and sharing them with donors. Review collected by and hosted on G2.com. Show More Response from Neil Grasso of Bonterra Apricot [Editedit](https://www.g2.com/survey_responses/bonterra-apricot-review-12271862/official_response/edit) Hi Vane, Thank you for your thoughtful review! We're thrilled to hear that Bonterra Apricot is helping you centralize data storage and easily share information with donors, and that our customer service team has been responsive to your needs. We appreciate your feedback about the filter changes and form performance issues - we're always working to improve the user experience. To submit a product enhancement request, please visit the Ideas portal within Apricot. If you need additional support, please contact us at https://www.bonterratech.com/contact-us. Thank you again for choosing Bonterra! Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated BM Bailey M. Foster Care Social Worker Mid-Market (51-1000 emp.) 11/12/2025 "Effortless Navigation and Clean Design Make Apricot a Standout" 5/5 What do you like best about Bonterra Apricot? I like the simplicity of Apricot. The system can essentially be navigated without any training, and I have never struggled to find an area on the website that I needed to access. I also appreciate the clean aesthetic of Apricot. I use Apricot everyday, and I have yet to find myself struggling with the website. The navigation system is simple and easy to do, and I also have found the implementation to be easy as well. Review collected by and hosted on G2.com. What do you dislike about Bonterra Apricot? The only downside I have found for Apricot is the difficulty to delete any forms or information after they have been saved in the system. Review collected by and hosted on G2.com. What problems is Bonterra Apricot solving and how is that benefiting you? Apricot allows us to keep all of our file items and documentation in one location, and our organization as a whole can share access to these files. Apricot also solves the issue of having to use any paper documentation or forms because we file all items online, document online, and send links for outside users to complete needed forms and uploaded documents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Paola G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paola G.") PG Paola G. Senior Program Specialist - Data Analyst Small-Business (50 or fewer emp.) 1/13/2026 "Streamlined Data Management with Room for Speed Optimization" 5/5 What do you like best about Bonterra Apricot? I like that Bonterra Apricot streamlines data management and reporting, reducing manual work and helping maintain accurate, up-to-date records across multiple activities and various programs. Its data management and reporting features keep information accurate, organized, and easy to access. Having all data in one system reduces duplication and errors, making it easier to track program activities such as contracts, exits, and follow-ups. I appreciate how the reporting tools save time by allowing me to quickly pull the data needed for internal review and compliance requirements. The initial setup was very easy and convenient, with a straightforward process that allowed us to get started quickly. Review collected by and hosted on G2.com. What do you dislike about Bonterra Apricot? I've noticed that performance can slow down during extended sessions of high-volume data entry. Pages and forms can load more slowly, and saving entries can take longer. Improving responsiveness and saving time during high-volume use would be beneficial. Review collected by and hosted on G2.com. What problems is Bonterra Apricot solving and how is that benefiting you? I use Bonterra Apricot to centralize data, reduce manual tracking, improve accuracy, and streamline reporting and follow-ups, making my work more efficient and ensuring consistent, reliable information. Review collected by and hosted on G2.com. Show More Response from Neil Grasso of Bonterra Apricot [Editedit](https://www.g2.com/survey_responses/bonterra-apricot-review-12208291/official_response/edit) Hi Paola, Thank you so much for this detailed review! We're thrilled to hear how Bonterra Apricot has streamlined your data management and made your work more efficient. Your specific examples of reduced manual work, improved accuracy, and time-saving reporting capabilities truly showcase the impact our platform can have. We appreciate you noting the performance during high-volume sessions and will continue working to enhance that experience. Thank you for choosing Bonterra! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ernest H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ernest H.") EH Ernest H. Credible Messenger Mid-Market (51-1000 emp.) 6/21/2026 "Effortlessly User-Friendly with Seamless Navigation" 5/5 What do you like best about Bonterra Apricot? I find Bonterra Apricot's easy navigation really appealing. It's simple to use and what you would call user-friendly. My team, which has over a hundred people, finds it easy to use too. It benefits me by allowing me to keep case notes easily on the clients I help every day. Review collected by and hosted on G2.com. What do you dislike about Bonterra Apricot? There is nothing I don't like. Review collected by and hosted on G2.com. What problems is Bonterra Apricot solving and how is that benefiting you? I use Bonterra Apricot to keep case notes on the clients I help daily. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Kirk C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kirk C.") KC Kirk C. Information Systems Specialist Mid-Market (51-1000 emp.) 4/23/2026 "Modular, Robust Reporting and a Tableau-Like New Reporting Tool" 4/5 What do you like best about Bonterra Apricot? I like the modular design for records and results reporting, as well as the new reporting tool, which feels similar to Tableau. Review collected by and hosted on G2.com. What do you dislike about Bonterra Apricot? The new login process, along with the removal of some admin features, will make it more difficult to manage users without having to submit a ticket with Bonterra. Review collected by and hosted on G2.com. What problems is Bonterra Apricot solving and how is that benefiting you? Reporting is becoming more robust. Performance is improving. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ## Questions about Bonterra Apricot? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Bonterra Apricot ](https://www.g2.com/products/bonterra-apricot/discussions/new) GU Guest User • Last activity almost 3 years ago What is ETO software? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/apricot-what-is-eto-software) GU Guest User • Last activity over 2 years ago What is Apricot used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-apricot-used-for) [ View all Discussions ](https://www.g2.com/products/bonterra-apricot/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 15 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/bonterra-apricot/pricing) Bonterra Apricot Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_08446fff96e11c8687f2834e31d2d35b/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud.png "Product Avatar Image") Agentforce Nonprofit... 4.1/5(87) [ Compare Now ](https://www.g2.com/compare/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud-vs-bonterra-apricot) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1cc96d523967fb84efbed3cdcaf7d34e/casebook.png "Product Avatar Image") Casebook 4.3/5(73) [ Compare Now ](https://www.g2.com/compare/bonterra-apricot-vs-casebook) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f92b90aed9aa0d08638a867878de44b/charitytracker.jpg "Product Avatar Image") CharityTracker 4.6/5(337) [ Compare Now ](https://www.g2.com/compare/bonterra-apricot-vs-charitytracker) ##### ##### Bonterra Apricot Features Platform Basics Reporting Interoperability Performance Case Management Client Intake Outcome Measurement Customizable Forms Platform Additional Functionality Mobility Messaging Platform Data Dashboard Alerts and Notifications [ View More Features ](https://www.g2.com/products/bonterra-apricot/features) ## Top-Rated Alternatives [ ![Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)") Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) 4.1/5(87) ](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews) [ ![CharityTracker](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CharityTracker") CharityTracker 4.6/5(337) ](https://www.g2.com/products/charitytracker/reviews) [ ![Casebook](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Casebook") Casebook 4.3/5(73) ](https://www.g2.com/products/casebook/reviews) [ View All Alternatives ](https://www.g2.com/products/bonterra-apricot/competitors/alternatives) ##### Categories on G2 [Human Services](https://www.g2.com/categories/human-services) ##### Explore More [Top platforms for managing employee vacation and sick leave](https://www.g2.com/discussions/top-platforms-for-managing-employee-vacation-and-sick-leave)[What is the best platform for creating interactive presentations?](https://www.g2.com/discussions/what-is-the-best-platform-for-creating-interactive-presentations)[Best online registration tools for workshops](https://www.g2.com/discussions/best-remote-management-software-for-tech-startups) [Which eTMF platforms offer real-time collaboration and shared access controls enabling simultaneous multi-site training and document management without version conflicts?](https://www.g2.com/discussions/which-etmf-platforms-offer-real-time-collaboration-and-shared-access-controls-enabling-simultaneous-multi-site-training-and-document-management-without-version-conflicts%20)[What's the best presales management platform when comparing by proposal automation and deal velocity?](https://www.g2.com/discussions/what-s-the-best-presales-management-platform-when-comparing-by-proposal-automation-and-deal-velocity)[Which enterprise performance management consulting firms have proven success implementing financial planning solutions for mid-market companies?](https://www.g2.com/discussions/which-enterprise-performance-management-consulting-firms-have-proven-success-implementing-financial-planning-solutions-for-mid-market-companies%20) [Show MoreShow Less](javascript:void(0);)