# Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) vs Bonterra Apricot Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Bonterra Apricot excels in user satisfaction, with many users appreciating its intuitive interface for tracking participant notes and organizing data. One user highlighted how it simplifies note-taking and keeps everything organized, making it a reliable choice for daily operations.
- **Users say** that Agentforce Nonprofit offers a unique advantage with its initial free licenses, allowing organizations to test the software before making a financial commitment. This feature is particularly beneficial for small nonprofits looking to manage donations and volunteers without upfront costs.
- **Reviewers mention** that Bonterra Apricot's modular design for records and reporting is a standout feature, with one user comparing its new reporting tool to Tableau. This flexibility in reporting is a significant advantage for organizations needing to analyze data effectively.
- **According to verified reviews** , Agentforce Nonprofit is praised for its customization options, which help streamline nonprofit fundraising and program management. Users appreciate the variety of features available, although some find the complexity can be overwhelming at times.
- **G2 reviewers highlight** that Bonterra Apricot has a smoother implementation process, with users noting that it helps reduce the stress of paperwork and keeps everything running smoothly. This ease of setup is a critical factor for organizations looking to onboard quickly.
- **Users report** that while Agentforce Nonprofit has strong performance metrics, it faces challenges in user experience, particularly in ease of use and setup. Some users have expressed frustration with the learning curve, contrasting with Bonterra Apricot's more user-friendly approach.



| | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 87 | 345 | 
| **Largest Market Segment** | Small-Business (62.2% of reviews) | Small-Business (64.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

Pros:
- Customizability (2 reviews)
- Customization (2 reviews)

Cons:
- Confusing Terminology (1 reviews)
- Difficult Learning (1 reviews)

### Bonterra Apricot

**Not enough data**

---
## Ratings Comparison
| Rating | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
  | **Meets Requirements** | 8.0 (59 reviews) | 8.6 (290 reviews) | 
  | **Ease of Use** | 7.3 (61 reviews) | 8.5 (298 reviews) | 
  | **Ease of Setup** | 6.1 (41 reviews) | 8.1 (235 reviews) | 
  | **Ease of Admin** | 6.8 (41 reviews) | 7.9 (106 reviews) | 
  | **Quality of Support** | 7.5 (55 reviews) | 8.6 (269 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (44 reviews) | 8.0 (104 reviews) | 
  | **Product Direction (% positive)** | 8.3 (60 reviews) | 8.6 (284 reviews) | 

---
## Pricing

### Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Bonterra Apricot

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Fundraising

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | 9.0/10 | 11 |
| **Bonterra Apricot** | N/A | N/A |

#### Administration

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Reporting** | 9.1 (9 reviews) | Not enough data | 
| **Interaction Tracking** | 9.3 (9 reviews) | Not enough data | 
| **Automation** | 7.8 (6 reviews) | Not enough data | 
| **Donor Profiles** | 9.0 (8 reviews) | Not enough data | 

#### Fundraising

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Campaign Management** | 8.5 (8 reviews) | Not enough data | 
| **Online Donation Portal** | 9.7 (6 reviews) | Not enough data | 
| **Event Planning** | 9.0 (5 reviews) | Not enough data | 
| **Recurring Donations** | 9.3 (5 reviews) | Not enough data | 
| **Peer-to-peer Fundraising** | Not enough data | Not enough data | 
| **Mobile Capabilities** | Not enough data | Not enough data | 

#### Marketing

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Email Marketing** | 9.4 (6 reviews) | Not enough data | 
| **Direct Mail Tools** | 9.3 (5 reviews) | Not enough data | 

### Human Services

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | 8.6/10 | 8 |
| **Bonterra Apricot** | 8.1/10 | 248 |

#### Platform Basics

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Reporting** | 9.0 (8 reviews) | 8.6 (232 reviews) | 
| **Interoperability** | 8.5 (8 reviews) | 7.7 (204 reviews) | 
| **Performance** | 9.2 (8 reviews) | 8.6 (229 reviews) | 

#### Case Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Client Intake** | 8.3 (7 reviews) | 9.0 (223 reviews) | 
| **Outcome Measurement** | 8.6 (7 reviews) | 8.6 (213 reviews) | 
| **Form Builder** | 8.1 (6 reviews) | 8.4 (219 reviews) | 

#### Platform Additional Functionality

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Mobility** | 8.8 (8 reviews) | 7.7 (206 reviews) | 
| **Messaging** | 8.1 (6 reviews) | 6.9 (201 reviews) | 

#### Platform Data

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Dashboard** | 8.5 (8 reviews) | 8.3 (213 reviews) | 
| **Alerts and Notifications** | 9.3 (7 reviews) | 7.4 (205 reviews) | 

### Donor Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | 8.1/10 | 10 |
| **Bonterra Apricot** | N/A | N/A |

#### Administration

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **User Dashboard** | 8.3 (9 reviews) | Not enough data | 
| **Donor Profiles** | 7.7 (8 reviews) | Not enough data | 
| **Reporting** | 8.0 (9 reviews) | Not enough data | 
| **Templates** | 7.1 (7 reviews) | Not enough data | 
| **Customization** | 8.9 (9 reviews) | Not enough data | 

#### Donor Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Moves Management** | 8.1 (8 reviews) | Not enough data | 
| **Pledge Tracking** | 8.1 (7 reviews) | Not enough data | 
| **E-Document Storage** | 8.1 (9 reviews) | Not enough data | 
| **Acknowledgments & Communications** | 7.1 (7 reviews) | Not enough data | 

#### Interoperability

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Event Tracking** | 8.3 (6 reviews) | Not enough data | 
| **Gift Tracking** | 8.6 (7 reviews) | Not enough data | 
| **Fund Accounting** | 8.3 (7 reviews) | Not enough data | 

### Nonprofit CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | 7.7/10 | 16 |
| **Bonterra Apricot** | N/A | N/A |

#### Constituent Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Constituent Profiles** | 7.5 (14 reviews) ✓ Verified | Not enough data | 
| **Online Portal** | 7.8 (10 reviews) ✓ Verified | Not enough data | 
| **Donor Communications** | 7.2 (9 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Email Marketing** | 6.7 (11 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 7.6 (11 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 7.6 (12 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.2 (9 reviews) ✓ Verified | Not enough data | 

#### Workflow Automation

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Donor Prospecting** | 7.3 (10 reviews) ✓ Verified | Not enough data | 
| **Data Entry** | 8.2 (13 reviews) ✓ Verified | Not enough data | 
| **Task Delegation** | 8.8 (12 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Reporting** | 8.8 (12 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (12 reviews) ✓ Verified | Not enough data | 
| **Automated Reports** | 8.3 (11 reviews) ✓ Verified | Not enough data | 

#### Integrations

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Accounting** | 7.6 (9 reviews) ✓ Verified | Not enough data | 
| **Fundraising** | 7.5 (12 reviews) ✓ Verified | Not enough data | 
| **Grant Management** | 7.3 (10 reviews) ✓ Verified | Not enough data | 
| **Sales POS** | 7.3 (8 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Nonprofit CRM

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Grant Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | 8.2/10 | 9 |
| **Bonterra Apricot** | N/A | N/A |

#### Proposal Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Form Building** | 8.6 (6 reviews) ✓ Verified | Not enough data | 
| **Review Tools** | 8.6 (7 reviews) ✓ Verified | Not enough data | 
| **Grantee Portal** | 8.9 (6 reviews) ✓ Verified | Not enough data | 
| **Attachments** | 8.5 (8 reviews) ✓ Verified | Not enough data | 
| **Task Management** | 8.1 (8 reviews) ✓ Verified | Not enough data | 

#### Fund Tracking

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Disbursements** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **Grant Allocations** | 8.1 (6 reviews) ✓ Verified | Not enough data | 
| **Email Notifications** | 7.9 (7 reviews) ✓ Verified | Not enough data | 

#### Impact & Outcomes

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Program Evaluation** | 8.6 (7 reviews) ✓ Verified | Not enough data | 
| **Data Analytics** | 8.1 (7 reviews) ✓ Verified | Not enough data | 
| **Ad Hoc Reporting** | 7.9 (8 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.9 (8 reviews) ✓ Verified | Not enough data | 

#### Grant Prospecting

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Funder Lists** | 8.1 (6 reviews) ✓ Verified | Not enough data | 
| **Automated Responses** | 8.3 (5 reviews) ✓ Verified | Not enough data | 

#### Compliance

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Eligibility Screening** | 7.7 (5 reviews) ✓ Verified | Not enough data | 
| **Auditing** | 8.1 (6 reviews) ✓ Verified | Not enough data | 

#### Integrations

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Fund Accounting** | 8.3 (5 reviews) ✓ Verified | Not enough data | 
| **Donor Management** | 8.6 (7 reviews) ✓ Verified | Not enough data | 

### Volunteer Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)** | N/A | N/A |
| **Bonterra Apricot** | N/A | N/A |

#### Volunteer Management

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Opportunity Listings** | Not enough data | Not enough data | 
| **Volunteer Tracking** | Not enough data | Not enough data | 
| **Volunteer Scheduling** | Not enough data | Not enough data | 
| **Volunteer Profiles** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Engagement & Communication Tools

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Gamification** | Not enough data | Not enough data | 
| **Mass Messaging** | Not enough data | Not enough data | 
| **Donation Pages** | Not enough data | Not enough data | 
| **Mobile Application** | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 
| **Dashboards & Analytics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Human Services Software](https://www.g2.com/categories/human-services)

**Unique to Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) (5):** [Grant Management Software](https://www.g2.com/categories/grant-management), [Volunteer Management Software](https://www.g2.com/categories/volunteer-management), [Donor Management Software](https://www.g2.com/categories/donor-management), [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm), [Fundraising Software](https://www.g2.com/categories/fundraising)



---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud) | Bonterra Apricot | 
|---|---|---|
| **Small-Business** | 62.2% | 64.6% | 
| **Mid-Market** | 32.9% | 32.9% | 
| **Enterprise** | 4.9% | 2.5% | 

### By Industry

#### Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

- **Non-Profit Organization Management:** 57.3%
- **Education Management:** 3.7%
- **Fund-Raising:** 3.7%
- **Individual & Family Services:** 3.7%
- **Hospital & Health Care:** 3.7%
- **Computer Software:** 2.4%
- **Information Technology and Services:** 2.4%
- **Higher Education:** 2.4%
- **Arts and Crafts:** 1.2%
- **Civic & Social Organization:** 1.2%
- **Other:** 18.3%

#### Bonterra Apricot

- **Non-Profit Organization Management:** 45.7%
- **Civic & Social Organization:** 14.8%
- **Individual & Family Services:** 13.5%
- **Human Resources:** 6.1%
- **Mental Health Care:** 4.2%
- **Education Management:** 2.6%
- **Health, Wellness and Fitness:** 2.3%
- **Hospital & Health Care:** 1.6%
- **Consumer Services:** 1.0%
- **Public Relations and Communications:** 1.0%
- **Other:** 7.4%

---
## Alternatives

### Alternatives to Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

- [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (907 reviews)
- [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) — 4.2/5 stars (431 reviews)
- [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) — 4.3/5 stars (283 reviews)
- [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) — 3.9/5 stars (622 reviews)
- [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (566 reviews)
- [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.3/5 stars (281 reviews)
- [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (417 reviews)
- [Tessitura](https://www.g2.com/products/tessitura/reviews) — 3.8/5 stars (80 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4865 reviews)
- [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2166 reviews)

### Alternatives to Bonterra Apricot

- [CharityTracker](https://www.g2.com/products/charitytracker/reviews) — 4.6/5 stars (337 reviews)
- [Casebook](https://www.g2.com/products/casebook/reviews) — 4.3/5 stars (72 reviews)
- [Therap Services](https://www.g2.com/products/therap-services/reviews) — 4.6/5 stars (221 reviews)
- [Foothold](https://www.g2.com/products/radicle-health-foothold/reviews) — 4.8/5 stars (30 reviews)
- [LiveImpact](https://www.g2.com/products/liveimpact/reviews) — 4.8/5 stars (17 reviews)
- [InfoFlo Software](https://www.g2.com/products/infoflo-software/reviews) — 4.5/5 stars (95 reviews)
- [Sumac](https://www.g2.com/products/sumac/reviews) — 4.2/5 stars (26 reviews)
- [Exponent Case Management](https://www.g2.com/products/exponent-case-management/reviews) — 3.9/5 stars (16 reviews)
- [Greenspace Health](https://www.g2.com/products/greenspace-health/reviews) — 4.8/5 stars (33 reviews)
- [NewOrg](https://www.g2.com/products/neworg/reviews) — 4.7/5 stars (24 reviews)

---
## Top Discussions

### Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)

- Title: [How can Salesforce help non profits?](https://www.g2.com/discussions/how-can-salesforce-help-non-profits) — 1 comment
  > **Top comment:** "Salesforce is an integrated platform that helps nonprofits expand their impact across the world. Salesforce makes the job of nonprofits easier, making better..."
- Title: [What's the next five year plan for Salesforce.org Nonprofit Cloud?](https://www.g2.com/discussions/what-s-the-next-five-year-plan-for-salesforce-org-nonprofit-cloud) — 1 comment, 1 upvote
  > **Top comment:** "Exactinside’s intuitively designed Nonprofit Cloud Consultant Nonprofit-Cloud-Consultant exam questions provide you the most simple way to get your target..."
- Title: [Do you think that Salesforce is a great tool but need a big improvement on its user interface?](https://www.g2.com/discussions/do-you-think-that-salesforce-is-a-great-tool-but-need-a-big-improvement-on-its-user-interface) — 1 comment, 1 upvote
  > **Top comment:** "Salesforce Classes in pune
Salesforce course in pune
Salesforce training in pune



Salesforce added native Backup and Restore feature
Salesforce has..."

### Bonterra Apricot

- Title: [What is ETO software?](https://www.g2.com/discussions/apricot-what-is-eto-software) — 2 comments
  > **Top comment:** "ETO (Efforts to Outcomes) is an antiquated web-based data collection system offered by Social Solutions."
- Title: [What is Apricot used for?](https://www.g2.com/discussions/what-is-apricot-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Thank you for your question! Bonterra Case Management, formerly known as Apricot, is a software solution designed to streamline and optimize case management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud-vs-bonterra-apricot)