Kommo Reviews & Product Details

I don’t think any software is perfect, but what really matters is having a team that’s committed to constant improvement and to rolling out new features—and that’s exactly what Kommo delivers. Unlike other CRMs that started with a more traditional structure and only added messaging capabilities later on, Kommo was built from the ground up as a conversational CRM. It was designed that way from day one, and you can feel the difference in how natural and fluid the overall experience is. Review collected by and hosted on G2.com.

Like most CRMs, Kommo isn’t the easiest tool to set up at first. You do need to invest some time upfront to learn how everything works, but once you get through those first few days, you’re left with a well-organized, powerful system. In my first implementations, I had to lean on a few YouTube videos to make it through the setup, but in the end it was worth it. Review collected by and hosted on G2.com.

What I like most about Kommo is how intuitive and user-friendly the platform is. The interface makes it easy to manage conversations, leads, and sales pipelines in one place. I also appreciate the automation features, which save time and help keep follow-ups organized. It’s very practical for teams that want better visibility and control over their customer communication. Review collected by and hosted on G2.com.

Sometimes the initial setup can feel a bit overwhelming, especially when configuring automations and integrations. It may take some time to fully understand all the available features. Additionally, some advanced customization options could be more flexible, but overall the experience has been positive. Review collected by and hosted on G2.com.

I like the way I can organize my CRM and my routine with Kommo. I believe that the visual aspect and the ease of customization make the CRM even more complete. I can place important tags on lead cards and drag them to different pipelines, which allows me to pay more attention to details. I like being able to centralize conversations in one place and implement automations that speed up my service without needing to be present. Additionally, the integration with Instagram and WhatsApp is very useful, unifying everything in one place. For small businesses, it's great! Review collected by and hosted on G2.com.

Easier access to support and faster responses, as sometimes the feedback can be tiring and slow. Additionally, some leads are uploaded in duplicates. Review collected by and hosted on G2.com.

What I like most about Kommo is that it brings everything together in one place. Before, I was jumping between WhatsApp, Instagram, loose notes, spreadsheets... a mess. In Kommo, I open the person's profile and everything is there: conversation, history, tasks, context. This makes it much easier not to get lost and to continue the conversation from the right point.

Another thing I really like is that it is very focused on conversation, it doesn't feel like that rigid and boring CRM. I can organize the funnel in a way that makes sense to me and track who is closer to buying without complicating things. Review collected by and hosted on G2.com.

What I like the least is that, at the beginning, it takes a bit of effort to understand everything and get it just right. It's not impossible, but it requires some time to adapt until you get the hang of it. I also think that some things could be simpler to configure, especially for those who are not very familiar with this type of tool. Once it's set up, it flows well, but the start could be more intuitive. Review collected by and hosted on G2.com.

- Ease of use

- Easily customizable to meet the company's needs.

- Easy to assign tasks to leads and Kommo users.

- Relatively easy to perform integration

- Easy to attach our presentations and information that we need to frequently send to our leads and clients. Review collected by and hosted on G2.com.

- I frequently have to resort to the external company I hired to implement Kommo for my company to solve problems with Kommo.

- This is due to the fact that Kommo's own support is not the most efficient.

- The impression I have is that the Kommo support team is used to working with technical staff from Kommo's partners, and when users (like me, non-technical) need to turn to the Kommo support team, communication becomes difficult, and consequently, the quick resolution of the problem, which has led me several times to resort to the partner's team and pay for it.

- Dashboard: We still have many difficulties with the Kommo dashboard, I don't find it user-friendly (intuitive) at all.

- It is not uncommon for there to be instability in Kommo. And according to the Kommo support team, this type of problem is mostly due to issues with the connection to WhatsApp Business.

- Sometimes, there is a lack of mirroring of messages received via WhatsApp and Kommo, as well as Kommo being unable to read the WhatsApp message, and they recommend us to go to the WhatsApp application to read the message. These are events that have low frequency. Review collected by and hosted on G2.com.

I like that Kommo is very easy to use. It has many features that we like to organize my leads and follow up with them, quote to clients, and really see where the lead comes from, as well as track it. Review collected by and hosted on G2.com.

I never integrated it with my ERP, that is, with my administrative system, which made me work twice as much. Well, but I would have liked more support from them and, above all, when it came to resolving some technical issues we had. Review collected by and hosted on G2.com.

I really like the API of Kommo and the customer service team. They solve my problems incredibly fast, sometimes in just three or four hours. For me, that's the greatest thing about using Kommo. It's also quite easier to configure and use compared to more complex systems I've worked with, and the happier experience makes a big difference. Review collected by and hosted on G2.com.

Sometimes the customer experience team doesn't have the technical knowledge to solve some problems. They often act like a bridge to other teams to solve my problems. I think they need to improve communication channels. When I have a technical problem, I want to talk directly with technical people instead of customer service. Review collected by and hosted on G2.com.

I like the user experience and the complete list of integrations they offer. Review collected by and hosted on G2.com.

Sometimes the triggers don’t work, and at times the platform feels very slow. Review collected by and hosted on G2.com.

I like the efficiency and fluid dynamism of the Kommo CRM. The messages are quickly accessible and humanized, which provides efficiency and effectiveness in my customer service in the post-sale of my info products and my mentoring. The initial setup was very well guided with the help of the information, making the user experience very intuitive. Furthermore, I chose Kommo for the best cost-benefit. Review collected by and hosted on G2.com.

Could you develop an action plan for customer acquisition based on each user's profile in Kommo, to optimize and personalize its features? Review collected by and hosted on G2.com.