amoCRM Reviews & Product Details

amoCRM Overview

What is amoCRM?

amoCRM is a multifunctional CRM that excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. We support all major messenger platforms. Create your own chatbots with our code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Plus managers love our analytics, reporting and automation capabilities Treat your sales team to a vast array of useful tools to work with your leads. Lead generation is simple with our easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. Perfect messenger-based sales solution for entrepreneurs, small, and medium businesses. With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. Our in-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with our mobile app available both on iOS and Android. We’ve made the setup process as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. We offer our clients free onboarding and setup assistance, as well as multichannel support during business hours.

amoCRM Details
Website
Discussions
amoCRM Community
Languages Supported
English, Russian, Spanish
Product Description

amoCRM’s easy-to-use, sales management service is a Cloud-based, affordable solution for small to medium sizes businesses

How do you position yourself against your competitors?

Based upon customer feedback, amoCRM’s top features are lead tracking and web-form integration. amoCRM’s lead management ensures that all leads are being contacted by your sales reps. Customers comment on how easily amoCRM can be setup and customized to match your sales cycle. With proper management of your leads, you will see an increase in your sales. In addition, amoCRM’s web-form integration allows users to generate leads directly from their website. Customer submitted forms will now convert automatically into a new lead and contact within your amoCRM account.


Seller Details
Seller
QSOFT LLC
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@amoCRM
1,131 Twitter followers
LinkedIn® Page
www.linkedin.com
106 employees on LinkedIn®

Overview Provided by:
CEO at amoCRM
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amoCRM Screenshots

amoCRM Reviews

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Creator
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love the way everything is orginized in Amo. Everything is on own place. It is easy to find out hot CRM works if you have zero experience. Review collected by and hosted on G2.com.

What do you dislike?

The main downside that you still need IT specialist to implenet some functions (like autopayments and so on). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

amoCRM is quite cheap and offers a great servie to start. Regarding benefits, it is an option to send emails, add custom fields to leads and integrate different services. Review collected by and hosted on G2.com.

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Product Marketing Manager
Construction
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
AB
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I like that you can input all customer information in, and sort the pipeline by different categories that are customizable. The calendar section for reminders is extremely valuable when timing out your follow up sales lead calls. Also, simplified enough for anyone to be able to use. Review collected by and hosted on G2.com.

What do you dislike?

If you hire a saleperson who does not utilize all functions and input data correctly, you will be missing essential information when they leave the company. So the software does require some monitoring and managing, however it is nice because it is open to customization. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Call and talk with the company and look into videos on this CRM. Company was very helpful when we signed up and set this up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping track of customer leads and follow ups that can lead to sales opportunity. Also, holding sales accountable in their daily acitivites. Review collected by and hosted on G2.com.

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Information Technology
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like this system because it is so easy to use, even after the configuration this system practically works only in an incredible way. It is incredible to feel that you have a personal assistant in your business that carries everything for you safely and reliably, it is priceless.

This system is quite simple, has an interface that is not overloaded, and is really versatile and intuitive. I like the large number of functions that this software has, since it allows me to integrate it with my emails, it also gives me the possibility to use widgets, and integrate them by means of the API, which allows me to simplify all the processes of my business.

This system allows me to send messages to all potential clients through an application within the system instead of logging in and out of other programs. Review collected by and hosted on G2.com.

What do you dislike?

Something I can say I do not like is that in some screens, it is difficult to distinguish and see the scroll bars in some cases seems to be non-existent, making some of the controls disappear from my sight and at times it seems that they were hidden. I hope the technical support team can resolve this quickly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This system allows you to use it during a short test period in which you can enjoy and know all the benefits that this software has for you. Acquiring it now will be a real investment for your company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to this system I can have a direct contact with each client in order to have a more efficient lead management. Be able to track all activities including those that are automated. It is amazing how this system unifies all my sales work teams in one person, this with another system is not possible to have it. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

this is not as sophisticated as some CRM products I have used and therefore is very easy to use- I like the layout which is easy to navigate around. Review collected by and hosted on G2.com.

What do you dislike?

it does'nt have the option to calculate pricing/quotations Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

For me the best benefit is the calendar reminder - saves me having to add the notes on microsoft and I am always forgetting to follow up on the clients in time. Review collected by and hosted on G2.com.

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mr
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that you can enter all client data in, and sort the pipeline by various classifications that are adaptable. The schedule segment for updates is amazingly important when timing out your subsequent prospective customer calls. Additionally, sufficiently disentangled for anybody to have the option to utilize. Review collected by and hosted on G2.com.

What do you dislike?

In the event that you employ a deal individual who does not use all capacities and information effectively, you will miss basic data when they leave the organization. So the product requires some observing and overseeing, anyway it is decent on the grounds that it is available to customization. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Call and converse with the organization and investigate recordings on this CRM. Organization was exceptionally useful when we joined and set this up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Monitoring client leads and subsequent meet-ups that can prompt deals opportunity. Likewise, considering deals responsible in their every day exercises. Review collected by and hosted on G2.com.

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Regional Sales Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It's super efficient to be able to message leads in one app instead of logging in and out of different apps. The design of the lead panels is clean and concise. I can use amoCRM on the go with the mobile app, which is just as easy to use as the desktop version. To add contacts more quickly, I really appreciate amoCRM's very accurate business card reader. I can just take a photo of a business and have the contact information added to my account instantly. No need for typing. I also like amoCRM chat collaboration feature. Review collected by and hosted on G2.com.

What do you dislike?

amoCRM is mainly focused on text messaging, so it doesn't have as extensive capabilities as more open-ended CRM platforms. The cost, which is calculated per user, is probably not on the low end. So though it's not ridiculous, you could say the price would be something I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I'd recommend amoCRM for those that like to communicate through messaging apps. It's a great way to stay connected and on top of all sales and contact data in a tidy and concise platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can react more quickly to inquiries and have a clearer outlook on sales pipelines. I have a more immediate understanding of the urgency of certain communications. amoCRM provides all the relevant sales data I need right at my fingertips. I can also share information and collaborate quickly with other team members so we can make informed decisions and have substantially higher chances at closing deals. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I liked the demo and the sales person was helpful and experienced to answer all of my questions.

Easiness of database import.

The number of integrations like Mailchimp, Stripe, Fb, etc looked promising. Review collected by and hosted on G2.com.

What do you dislike?

- a poor set of macros for email templates.

- lack of tracking events (like you can't see or move users who had read your email to a separated stage).

- recurring issues with Gmail server simply blocked my emails to customers and support couldn't fix it for months.

- reports section misses read email report information.

- finally, the logic of my pipeline was broken, and customers simply got stuck and don't move further with my sales funnel. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

instead of working on mobile apps, you better fix the problems with a web version Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

none Review collected by and hosted on G2.com.

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python programmer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Gestiono muchas cuentas para diferentes clientes. Puesto que no podemos elegir nuestras cuentas y se asignan a los clientes designados, necesitamos saber cómo tratar con la gente. Cada cliente es diferente y único, lo que significa que usted tiene que adaptarse a su estilo y necesidades. Confío realmente en amoCRM para obtener información de los clientes, utilizando las funciones de gestión de medios sociales y el seguimiento del progreso. Este software me permite lanzar una campaña y ganar leads. Este software me permite comunicarme eficazmente con mis clientes y me mantiene en buen camino con los pasos a seguir. Review collected by and hosted on G2.com.

What do you dislike?

Francamente, creo que el programa ofrece demasiadas características que pueden ser bastante confusas. No he probado todas las características porque sólo uso los que me ayudará en mi trabajo. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sin duda probarlo por ti mismo, gran programa! Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I am enjoying flexibility of the CRM to adapt to our workflow and organization. We can really shape our leads, pipelines, and contacts to work as needed Review collected by and hosted on G2.com.

What do you dislike?

Being still a relatively new CRM, it's not incredibly easy to integrate with other software and tools we're using but I'm sure this will change. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be patient and take time to shape it into your own workflow Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

AmoCRM has helped me prioritize leads and stay on top of tasks across the pipleine to close more sales Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's easy to use, and has amazing automations. It's so easy to sue that it's nearly completely automatic, this is hands down spectacular! Review collected by and hosted on G2.com.

What do you dislike?

The availability to download your data is only available to the top plan, I think it should be available to all. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's really easy to set up and test, give it a try Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This CRM has provided a simple and easy to use solution for day-to-day sales and customer management. The other CRM that we had been using took too much time and so was not used properly. Review collected by and hosted on G2.com.

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Project Manager - New Store Development
Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I like that you can track the performance and leads of the sales department and that the crm is iOS friendly. Review collected by and hosted on G2.com.

What do you dislike?

The customer support is lacking for users in the US which is important when so many features are available. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is easy to implement and a value for the money. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Amo we have gained more organization and follow through with potential customers which has allowed us not miss leads. We can communicate with each other internally and with our customers current and potential all in one system. Saves time and money. Review collected by and hosted on G2.com.

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Account Executive
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

the API integration was key for our team. The functionality and interface is clean as well. Review collected by and hosted on G2.com.

What do you dislike?

long term sales management could be a tad more difficult Review collected by and hosted on G2.com.

Recommendations to others considering the product:

try it! It will be worth it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

helps increate conversion rates Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It integrates with our in house software and is very user friendly Review collected by and hosted on G2.com.

What do you dislike?

Tablet/phone application needs to be improved Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very efficient and user friendly for online leads and following up with its users Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helping us get leads, follow up with clients and increase sales through analyses Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The setup is pretty easy, support is helpful

The integrations with other products extend the power and usefulness the product. The Twilio integration is amazing. Review collected by and hosted on G2.com.

What do you dislike?

On some screens, it's hard to see the scrollbars or they are non-existent so some of the controls disappear below your view and are hard to get too. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Contact and lead management. Activity and follow-up tracking, some automation. The key business driver is it allows me as a one-man sales team track a much larger pipeline than I could without the tool. Review collected by and hosted on G2.com.

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Owner
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I have a great experience in working with CRM systems. But i have to choose. amoCRM.

amoCRM - convenient and low-price system, that allow you to increase you incomes.

amoCRM provides you wide amount of functions, which can make your work with customers

easier and better. Just try it!

We could see activities of every sales manager in dept., could have information about our entire sales dept.

Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient.

I recommend to try amoCRM to everyone, who is interested in profit and business development. Review collected by and hosted on G2.com.

What do you dislike?

If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am glad to work with multiple sales funnel , which gives us an analysis on the different areas of sales.

Also one of the main advantages is appearance of mobile app. I can control all processec in my sales dept from all over

the world. Review collected by and hosted on G2.com.

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Генеральный Директор
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

In amoCRM i found something, that was not in the other - it is a combination of simplicity and convenience of interface and functionality. amoCRM system perfectly integrated with my IP telephone , email , website and landing page. Review collected by and hosted on G2.com.

What do you dislike?

From the outset there were some technical issues for the integration, but they were quickly solved with the help of the support. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try it and you will feel the difference. What used to be difficult, it is now easier than ever. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can equally convenient control the sales teams in my branches and the central office.

Information about each customer is in instant access. I see online how closer am i to the goal and I can always make adjustments.

I see the performance of each sales manager , and the entire department as a whole. amoCRM became for me the information center and the engine for sales department. The performance of sales managers has increased from 15 to 40 % Review collected by and hosted on G2.com.

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ИТ-консалтинг для СМБ, миграция в облако
Telecommunications
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Very simple and useful.

Great API for customization and integration.

Simple integration with telephony, sites, emails.

Simple integration with other saas services and social networks. Review collected by and hosted on G2.com.

What do you dislike?

Not god for difficult and long in time (several months and more) sales.

Small amount functions for customization in graphical interface. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Best for lead management not for difficult and long in time (several months and more) sales. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I prefer amoCRM to all other CRM systems for small and medium segments of business.

This CRM system will be the most efficient for the sales dept, because it has some special functions: scheduler , integration with telephony, integration mail to the site.

If you would like to personalize your system just use API integration - it is the most simple method.

One of important factors to choose amoCRM for increasing number of your leads and amplification your sales managers is its attractive price.

I could see in amoCRM the ease and simplicity in working process.

I can manage my sales from all over the world by using mobile app. It is user-friendly and convenient.

If you have lack of functionality, you can use widgets, located in the settings menu. Review collected by and hosted on G2.com.

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Сео
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We are a digital agency and the process of selling our services

is a key element in the development of the whole company. Before moving on amoCRM

tried other systems, but without much success. After the introduction of amoCRM to our company, the average

efficiency of sales increased by 15% and total revenue by more than 20%.

Just want to point out the simplicity and ease of use of the system.

New managers who come to us in the company master this program in a matter of hours and

have been working there almost since the first day.

And I like the head very convenient to manage Analytics and sales statistics.

I recommend to all companies for the division sell and maintain the client database. Review collected by and hosted on G2.com.

What do you dislike?

Currently disadvantages not detected.

Currently disadvantages not detected. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Yes Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This is the best tool for conducting sales Review collected by and hosted on G2.com.

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Owner, CEO
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It has rich functionality, but it is quite simple and user-friendly. Interface is not overloaded, its really intuitive. A lot of convenient functions, such as e-mail integration, ability to use widgets, for example, to phone customers directly from amoCRM, api integration – all of it could simplify doing your business.

You could customize your amoCRM system to fit your business processes. It doesn’t require programming skills, only your desire.

If you met a trouble using amoCRM, just contact to their customer service. They will answer all your questions and help to solve problems. Review collected by and hosted on G2.com.

What do you dislike?

We didn't have any problems with tis product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

To try trial period and find out all benefits for your bussines Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Now we have:

- CRM

- Analytics

- Control

We increased our sales. Review collected by and hosted on G2.com.

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CEO
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

amoCRM is a good system for small and middle size companies.

Firstly, it has a very friendly user interface. Each button on the right place.

There is no need to read the documentation to understand the system.

Secondly, prepared business sales process and key metrics are built into the system.

There is no need to wrestle with how to structure the sale. Everything has been thought out for you.

Thirdly, managers like system! They are happy to start working in it.

And finally, in amoCRM there are many ready-made integrations - the so-called widgets.

Thus we can easily and without programming connect CRM system to our site by Wordpress. Review collected by and hosted on G2.com.

What do you dislike?

Mobile application does not install on my Nexus tablet. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try amoCRM Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Increase conversion of sales department Review collected by and hosted on G2.com.

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CEO
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

- Easy UI

- API & widgets

- Fast support Review collected by and hosted on G2.com.

What do you dislike?

- No documents editor

- Only sales process Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I’ve been using amoCRM for more than 3 years now, at first as a customer and now we are their integrator partner. The system is very simple and versatile at the same time. It looks like a "little" Salesforce. You can write your own modules to modify the interface. There is a comprehensive API that enables you to provide integrations with other systems. UI is really handy. I recommend it. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

i choose CRM system for small web studio for a long time, reviewed about a dozen variants and settled on amoCRM, because it the most

convenient and thoughtful application.

And here's why:

1) The developers managed to introduce the amazingly rich functionality , while not overloading the interface , keeping it simple and understandable;

2) Initially, the system contains only what you need and nothing more , and customize the system to fit your business processes is a pleasure;

3) If suddenly you realize that something is missing, then finalizing it is not a big problem , and for this there are rich opportunities;

We are grateful for amoCRM that released a terrific product ! Review collected by and hosted on G2.com.

What do you dislike?

I'am not found dislike items. Beautiful and stability system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Client calculation. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Love the simplicity of the system and how efficiently I can get through my day to day sales tasks. Also really like the email integration, widget partners and the custom fields. Review collected by and hosted on G2.com.

What do you dislike?

Some features are not as intuitive as I had expected. I've experienced some difficulty with exporting. But other than that, really great overall experience. Review collected by and hosted on G2.com.

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Do you work for amoCRM?

amoCRM Categories on G2